Itb Chap 08


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  • CHAPTER 8 06/08/09 ITB
  • Itb Chap 08

    1. 1. Human Resources, Culture, and Diversity 8-1 Human Resources Basics 8-2 Managing Human Resources 8-3 Organizational Culture and Workforce Diversity 8
    2. 2. LESSON 8-1 Human Resources Basics <ul><li>Goals </li></ul><ul><li>Describe the nature of today’s workforce. </li></ul><ul><li>Identify important goals and activities of human resources. </li></ul>Chapter 8 Slide
    3. 3. Key Terms <ul><li>workforce </li></ul><ul><li>downsizing </li></ul><ul><li>outsourcing </li></ul>Chapter 8 Slide
    4. 4. THE U.S. WORKFORCE <ul><li>All people 16 years and older who are employed of looking for a job </li></ul><ul><li>More that 140 million people have full-or part-time jobs </li></ul>Chapter 8 Slide
    5. 5. THE CHANGING WORKFORCE <ul><li>Education and training </li></ul><ul><ul><li>High school education </li></ul></ul><ul><ul><li>Special training </li></ul></ul><ul><ul><li>Basic skills and a willingness to work hard </li></ul></ul><ul><li>Compensation </li></ul><ul><ul><li>High paying jobs </li></ul></ul><ul><ul><li>Low paying jobs </li></ul></ul><ul><li>Type of Work </li></ul><ul><ul><li>Working with machines and technology </li></ul></ul><ul><ul><li>Working mainly with people and information </li></ul></ul>Chapter 8 Slide
    6. 6. TYPES OF JOBS <ul><li>Classified by industry </li></ul><ul><ul><li>Service-producing industries </li></ul></ul><ul><ul><li>Goods-producing industries </li></ul></ul><ul><li>Classified by occupation </li></ul><ul><ul><li>White-collar jobs </li></ul></ul><ul><ul><li>Blue-collar jobs </li></ul></ul>Chapter 8 Slide
    7. 7. INDUSTRY CATEGORIES <ul><li>Service-producing industries </li></ul><ul><ul><li>Personal and business services </li></ul></ul><ul><ul><li>Retail and wholesale trade </li></ul></ul><ul><ul><li>Finance, insurance, and real estate </li></ul></ul><ul><ul><li>Government </li></ul></ul><ul><ul><li>Transportation, communications, and public utilities </li></ul></ul>Chapter 8 Slide
    8. 8. INDUSTRY CATEGORIES <ul><li>Goods-producing industries </li></ul><ul><ul><li>Construction </li></ul></ul><ul><ul><li>Manufacturing </li></ul></ul><ul><ul><li>Mining </li></ul></ul><ul><ul><li>Agriculture </li></ul></ul>Chapter 8 Slide (continued)
    9. 9. OCCUPATIONAL CATEGORIES <ul><li>Professional </li></ul><ul><li>Business and financial operations </li></ul><ul><li>Service </li></ul><ul><li>Construction and extraction </li></ul><ul><li>Installation, maintenance, and repair </li></ul><ul><li>Transportation and material moving </li></ul><ul><li>Sales and marketing </li></ul><ul><li>Management </li></ul><ul><li>Office and administrative support </li></ul><ul><li>Farming, fishing, and forestry </li></ul><ul><li>Production </li></ul>Chapter 8 Slide
    11. 11. CHANGING JOB REQUIREMENTS <ul><li>Consumer preferences </li></ul><ul><li>Business cycles </li></ul><ul><li>New technologies </li></ul><ul><li>Business competition </li></ul>Chapter 8 Slide
    12. 12. >> C H E C K P O I N T <ul><li>What are several strong influences on changes in the workforce? </li></ul>Chapter 8 Slide
    13. 13. HUMAN RESOURCES OVERVIEW <ul><li>Human resources are the people who work for a business </li></ul><ul><ul><li>Management and employees </li></ul></ul><ul><ul><li>Full-time and part-time workers </li></ul></ul><ul><ul><li>Temporary workers and long-time employees </li></ul></ul><ul><li>Human resources department </li></ul><ul><li>Human resources management in small businesses </li></ul>Chapter 8 Slide
    14. 14. Human Resources Goals <ul><li>1. Identify the personnel needs of the company. </li></ul><ul><li>2. Maintain an adequate supply of people to fill those needs. </li></ul><ul><li>3. Match abilities and interests with specific jobs. </li></ul><ul><li>4. Provide training and development to prepare people for their jobs and to improve their capabilities as job requirements change. </li></ul>Chapter 8 Slide
    15. 15. Human Resources Goals <ul><li>5. Develop plans to compensate personnel for their work. </li></ul><ul><li>6. Protect the health and well-being of employees. </li></ul><ul><li>7. Maintain a satisfying work environment. </li></ul>Chapter 8 Slide (continued)
    16. 16. Human Resources Activities <ul><li>Planning and staffing </li></ul><ul><ul><li>Job analysis </li></ul></ul><ul><ul><li>Recruitment and selection </li></ul></ul><ul><ul><li>Job placement </li></ul></ul><ul><li>Performance management </li></ul><ul><ul><li>Performance assessment </li></ul></ul><ul><ul><li>Performance improvement </li></ul></ul><ul><ul><li>Managing promotions, transfers, and terminations </li></ul></ul>Chapter 8 Slide
    17. 17. Human Resources Activities <ul><li>Compensation and benefits </li></ul><ul><ul><li>Wage and salary planning </li></ul></ul><ul><ul><li>Benefits planning </li></ul></ul><ul><ul><li>Payroll, benefits, and personnel records management </li></ul></ul><ul><li>Employee relations </li></ul><ul><ul><li>Health and safety planning </li></ul></ul><ul><ul><li>Labor relations </li></ul></ul><ul><ul><li>Employment law and policy enforcement </li></ul></ul><ul><ul><li>Organizational development </li></ul></ul>Chapter 8 Slide (continued)
    18. 18. >> C H E C K P O I N T <ul><li>What are the major goals of human resources? </li></ul>Chapter 8 Slide
    19. 19. LESSON 8-2 Managing Human Resources <ul><li>Goals </li></ul><ul><li>Identify important planning and staffing activities. </li></ul><ul><li>Describe compensation and benefits plans. </li></ul><ul><li>Recognize the goals of performance management. </li></ul>Chapter 8 Slide
    20. 20. Key Terms <ul><li>job analysis </li></ul><ul><li>compensation </li></ul><ul><li>salary and wages </li></ul><ul><li>benefits </li></ul><ul><li>incentive systems </li></ul><ul><li>promotion </li></ul><ul><li>transfer </li></ul><ul><li>termination </li></ul>Chapter 8 Slide
    21. 21. HUMAN RESOURCES PLANNING AND JOB ANALYSIS <ul><li>Classifying employees </li></ul><ul><li>Determining job requirements </li></ul>Chapter 8 Slide
    22. 22. HUMAN RESOURCES RECRUITING AND HIRING <ul><li>The application process </li></ul><ul><li>New employee orientation </li></ul>Chapter 8 Slide
    24. 24. >> C H E C K P O I N T <ul><li>Why do human resources personnel need to study jobs before beginning the hiring process? </li></ul>Chapter 8 Slide
    25. 25. COMPENSATION AND BENEFITS <ul><li>Compensation methods </li></ul><ul><li>Employee benefits </li></ul>Chapter 8 Slide
    26. 26. >> C H E C K P O I N T <ul><li>List three types of incentive systems for employee compensation. </li></ul>Chapter 8 Slide
    27. 27. PERFORMANCE MANAGEMENT <ul><li>Employee evaluation </li></ul><ul><ul><li>The evaluation process </li></ul></ul><ul><ul><li>The evaluation conference </li></ul></ul><ul><li>Promotions, transfers, and terminations </li></ul>Chapter 8 Slide
    28. 28. >> C H E C K P O I N T <ul><li>What is the purpose of an evaluation conference? </li></ul>Chapter 8 Slide
    29. 29. LESSON 8-3 Organizational Culture and Workforce Diversity <ul><li>Goals </li></ul><ul><li>Recognize factors that contribute to an effective organizational culture. </li></ul><ul><li>Describe the benefits of diversity to an organization, individuals, and society. </li></ul>Chapter 8 Slide
    30. 30. Key Terms <ul><li>organizational culture </li></ul><ul><li>work environment </li></ul><ul><li>labor union </li></ul><ul><li>diversity </li></ul><ul><li>glass ceiling </li></ul>Chapter 8 Slide
    31. 31. DEVELOPING AN EFFECTIVE CULTURE <ul><li>Work environment </li></ul><ul><li>Work-life relationships </li></ul><ul><li>Employer-employee relations </li></ul><ul><li>Labor unions </li></ul>Chapter 8 Slide
    32. 32. >> C H E C K P O I N T <ul><li>What are some ways that companies help employees meet personal demands outside the job? </li></ul>Chapter 8 Slide
    33. 33. WORKFORCE DIVERSITY <ul><li>Diversity in the United States and throughout the world </li></ul><ul><li>Benefits of diversity </li></ul><ul><ul><li>Organizational benefits </li></ul></ul><ul><ul><li>Individual benefits </li></ul></ul><ul><ul><li>Societal benefits </li></ul></ul>Chapter 8 Slide
    34. 34. FEDERAL LAWS REGULATING DISCRIMINATION <ul><li>The Civil Rights Act of 1964 </li></ul><ul><li>The Age Discrimination and Employment Act of 1967 </li></ul><ul><li>The Americans with Disabilities Act </li></ul>Chapter 8 Slide
    35. 35. DEVELOPING A DIVERSE ORGANIZATION <ul><li>1. Develop a written commitment to diversity. </li></ul><ul><li>2. Have the full support of top executives. </li></ul><ul><li>3. Review evidence of diversity in the company. </li></ul><ul><li>4. Update policies and procedures. </li></ul><ul><li>5. Provide continuing diversity education. </li></ul><ul><li>6. Recognize and celebrate diversity. </li></ul>Chapter 8 Slide
    36. 36. >> C H E C K P O I N T <ul><li>Identify several organizational, individual, and societal benefits of diversity. </li></ul>Chapter 8 Slide