Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Consumer Sentinel Data Book 2017

35 views

Published on

The FTC takes in reports from consumers about problems they experience in the marketplace. The reports are stored in the Consumer Sentinel Network (Sentinel), a secure online database available only to law enforcement. While the FTC does not intervene in individual consumer disputes, its law enforcement partners – whether they are down the street, across the nation, or around the world – can use information in the database to spot trends, identify questionable business practices and targets, and enforce the law.

Since 1997, Sentinel has collected tens of millions of reports from consumers about fraud, identity theft, and other consumer protection topics. During 2017, Sentinel received nearly 2.7 million consumer reports, which the FTC has sorted into 30 top categories. The 2017 Consumer Sentinel Network Data Book (Sentinel Data Book) has a vibrant new look, and a lot more information about what consumers told us last year. You'll know more about how much money people lost in the aggregate, the median amount they paid, and what frauds were most costly. And you'll know much more about complaints of identity theft, fraud, and other types of problems in each state, too. The Sentinel Data Book is based on unverified reports filed by consumers. The data is not based on a consumer survey. Sentinel has a five-year data retention policy, with reports older than five years purged biannually.

Published in: Education
  • Be the first to comment

  • Be the first to like this

Consumer Sentinel Data Book 2017

  1. 1. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ TableofContents _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 ReportSubject AbouttheSentinelDataBook Introduction................................................................................................................................................... InsidetheNumbers....................................................................................................................................... ExecutiveSummary....................................................................................................................................... VisualSnapshot............................................................................................................................................. NationalStatistics NumberofFraud,IdentityTheftandOtherReportsbyYear...................................................................... ReportCategories......................................................................................................................................... ReportTypes.................................................................................................................................................. NumberofReportsbyType.......................................................................................................................... FraudCategoriesbyTotalAmountLost....................................................................................................... FraudReportsbyAmountLost................................................................................................................... FraudReportsbyPaymentMethod............................................................................................................ FraudReportsbyContactMethod.............................................................................................................. ReportedFraudsandLossesbyAge.......................................................................................................... IdentityTheft IdentityTheftReportsbyType.................................................................................................................... TopThreeIdentityTheftReportsbyYear.................................................................................................. IdentityTheftReportsandTypesbyAge.................................................................................................... MilitaryConsumers ReportTypesbyStatus,Branch,andRank............................................................................................... TopReportsbyCategory............................................................................................................................. IdentityTheftReportsbyType.................................................................................................................... StateandLocalStatistics StateRankings:FraudandOtherReports................................................................................................ StateRankings:IdentityTheftReports...................................................................................................... IndividualStatePages FiftyStates,DistrictofColumbia(DC)andPuertoRico................................................................. Top50MetropolitanAreas:FraudandOtherReports............................................................................. Top50MetropolitanAreas:IdentityTheftReports................................................................................... Top15MetropolitanAreas:FraudandOtherReports EastCentralRegion................................................................................................................................ MidwestRegion...................................................................................................................................... NortheastRegion.................................................................................................................................... NorthwestRegion................................................................................................................................... SoutheastRegion................................................................................................................................... SouthwestRegion.................................................................................................................................. WesternRegion...................................................................................................................................... Appendices A1:TheConsumerSentinelNetwork.......................................................................................................... A2:MajorDataContributors....................................................................................................................... A3:DataContributors............................................................................................................................ A4:BetterBusinessBureauDataContributors......................................................................................... B1:DescriptionsofReportCategories................................................................................................. B2:ReportCategoriesoverThreeYears.................................................................................................... B3:DetailedReportCategoriesoverThreeYears.............................................................................. C:FraudReportsandAmountLostbyState............................................................................................. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22-73 74 75 76 77 78 79 80 81 82 83 84 85-86 87 88-90 91 92-94 95
  2. 2. TheFTCtakesinreportsfromconsumersaboutproblemstheyexperienceinthemarketplace. Thereports arestoredintheConsumerSentinelNetwork(Sentinel),asecureonlinedatabaseavailableonlytolaw enforcement.WhiletheFTCdoesnotinterveneinindividualconsumerdisputes,itslawenforcement partners–whethertheyaredownthestreet,acrossthenation,oraroundtheworld–canuseinformation inthedatabasetospottrends,identifyquestionablebusinesspracticesandtargets,andenforcethelaw. Since1997,Sentinelhascollectedtensofmillionsofreportsfromconsumersaboutfraud,identitytheft, andotherconsumerprotectiontopics. During2017,Sentinelreceivednearly2.7millionconsumerreports, whichtheFTChassortedinto30topcategories. The2017ConsumerSentinelNetworkDataBook (SentinelDataBook)hasavibrantnewlook,andalotmoreinformationaboutwhatconsumerstolduslast year.You'llknowmoreabouthowmuchmoneypeoplelostintheaggregate,themedianamounttheypaid, andwhatfraudsweremostcostly.Andyou'llknowmuchmoreaboutcomplaintsofidentitytheft,fraud,and othertypesofproblemsineachstate,too.TheSentinelDataBookisbasedonunverifiedreportsfiledby consumers.Thedataisnotbasedonaconsumersurvey.Sentinelhasafive-yeardataretentionpolicy,with reportsolderthanfiveyearspurgedbiannually. InadditiontotakingconsumerreportsdirectlyfrompeoplewhocalltheFTC’scallcenterorfileonline, Sentinelalsoincludescomplaintsfiledwithotherfederal,state,local,andinternationallawenforcement agencies,aswellasotherorganizations,liketheCouncilofBetterBusinessBureausandPublishers ClearingHouse. In2017,theFTCwaspleasedtowelcomethedatacontributionsoftheU.S.PostalInspectionServiceand thePennsylvaniaAttorneyGeneral’soffice.AfulllistingofdatacontributorsisavailableinAppendixA3and A4. Non-governmentorganizationsthatcontributereportsdonothaveaccesstoSentinelreports,as accessislimitedtolawenforcementagencies. FormoreinformationabouttheConsumerSentinelNetwork,visitwww.FTC.gov/Sentinel.Lawenforcement personnelmayjoinSentinelatRegister.ConsumerSentinel.gov. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 1 Introduction
  3. 3. Thisyear,theSentinelDataBookreferstoconsumerreportsratherthan“complaints.”Often,people makethesereportsaftertheyhaveexperiencedsomethingproblematicinthemarketplace,avoideda loss,anddecidedtoalertothers. Sentinelsortsconsumerreportsinto30topcategories. AppendicesB1–B3 describethecategories, providingdetails,andthreeyearfigures.Toreflectmarketplacechanges,newcategoriesor subcategoriesarecreatedordeletedovertime. In2017,anewsubcategoryforreportsaboutonline paymentsystemswasaddedtotheInternetServicescategory. TheConsumerSentinelNetworkDataBookexcludestheNationalDoNotCallRegistry. Aseparate reportaboutthesecomplaintstatisticsisavailableat:www.ftc.gov/donotcall-databook2017.The SentinelDataBookalsoexcludesreportsaboutunsolicitedcommercialemail. Consumerscanreportasmuchoraslittledetailastheywishwhentheyfileareport.FortheSentinel DataBookgraphics,percentagesarebasedonthetotalnumberofSentinelfraud,identitytheft,and otherreporttypesin2017inwhichconsumersprovidedtheinformationdisplayedoneachchart. Calculationsofdollaramountslostarebasedonreportsinwhichconsumersindicatedtheylost between$1and$999,999.Inprioryears,ratherthan“amountlost”welabeleditas“amountpaid,” whichincludedvaluesof$0to$999,999. StatesandMetropolitanAreasarerankedbasedonthenumberofreportsper100,000population. Staterankingsarebasedon2017U.S.Censuspopulationestimates(AnnualEstimatesoftheResident Population:April1,2010toJuly1,2017).MetropolitanArearankingsarebasedon2016U.S.Census populationestimates(AnnualEstimatesoftheResidentPopulation:April1,2010toJuly1,2016). ThisSentinelDataBookidentifiesMetropolitanAreas(MetropolitanandMicropolitanStatisticalAreas) withapopulationof100,000ormore,exceptasnotedforWyoming.Metropolitanareasaredefinedby OfficeofManagementandBudgetBulletinNo.15-01,“RevisedDelineationsofMetropolitanStatistical Areas,MicropolitanStatisticalAreas,andCombinedStatisticalAreas,andGuidanceonUsesofthe DelineationsofTheseAreas”(July15,2015). Numberschangeovertime. TheSentinelDataBooksortsconsumerreportsbyyear,basedonthedate oftheconsumer'sreportedtransaction. SomedatacontributorstransfertheircomplaintstoSentinel aftertheendofthecalendaryear,andnewdataprovidersoftencontributereportsfromprioryears.As aresult,thetotalnumberofreportsfor2017willlikelychangeduringthenextfewmonths,andtotals frompreviousyearsmaydifferfrompriorConsumerSentinelNetworkDataBooks. _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 2 CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ InsidetheNumbers
  4. 4. _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 3 CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ Overview During2017,theConsumerSentinelNetworktookinnearly2.7millionreports,downslightlyfrom2016: -Fraud:1.1million(42.54%ofallreports) -Identitytheft:371,000(13.87%) -Other:1.2million(43.59%) Therearefewerdebtcollectionreportsin2017(23%ofallreports)butitisstillthetopcategory.Identity theft(14%)andimposterscams(13%)roundoutthetopthreereportstoSentinel. Fraud Therewerenearly348,000imposterscamreportstoSentinel.Oneinfiveofthosealsoreportedadollar loss,totaling$328millionlosttoimposterscams.Thesescamsinclude,forexample,peoplefalsely claimingtobewiththegovernment,arelativeindistress,awell-knownbusiness,oratechnicalsupport expert,togetaconsumer’smoney. Ofthe1.1millionfraudreports,21%indicatedmoneywaslost.In2017,peoplereportedlosingnearly $905milliontofraud–anincreaseof$63millionoverwhatconsumersreportedlosingin2016. Themedianlossforallfraudreportsin2017is$429.Themedianlosseswerehighestinthesefraud categories: -Travel,VacationsandTimesharePlans -MortgageForeclosureReliefandDebtManagement -BusinessandJobOpportunities Telephonewasthemethodofcontactfor70%offraudreportswithacontactmethodidentified.Only ninepercentofthosepeoplereportedlosingmoneytothescammer–butthat9%reportedanaggregate lossof$290million,anda$720medianloss. Wiretransferscontinuetobethemostfrequently-reportedpaymentmethodforfraud,withareported lossof$333million. Ofpeoplewhoreportedtheirage,thoseaged20-29reportedlosingmoneytofraudin40%ofreports filedwiththeFTC,whilepeopleaged70andolderreportedlosingmoneyinjust18%oftheircomplaints. Butwhentheydidexperiencealoss,peopleaged70andolderreportedmuchhighermedianlosses thananyotheragegroup. IdentityTheft Creditcardfraudtopsthelistofidentitytheftreportsin2017.TheFTCreceivedmorethan133,000 reportsfrompeoplewhosaidtheirinformationwasmisusedonanexistingaccountortoopenanew creditcardaccount. Military Militaryconsumersfilednearly114,000reportsin2017. Ofthese,morethan50,000werefraud reports,including29,859reportsaboutimposterscamsthatcostthemnearly$26million.Identitytheft (30,184)wasthelargestsinglecategoryofreportsfrommilitaryconsumers. TopStates Thestateswiththehighestpercapitaratesoffraudreportsin2017wereFlorida,Georgia,Nevada, Delaware,andMichigan.Foridentitytheft,thetopstatesin2017wereMichigan,Florida,California, Maryland,andNevada. $1,710 $1,200 $1,063 ExecutiveSummary
  5. 5. $905 million total fraud losses $429 median loss reported a loss21%1.1 million fraud reports Identity Theft Credit card fraud 23% Tax fraud 46% Imposter Scams 1 IN 5 PEOPLE LOST MONEY $328 million reported lost $500 median loss CONSUMER SENTINEL NETWORK DATA BOOK 2017 SNAPSHOT TOP THREE CATEGORIES 1. Debt collection 2. Identity theft 3. Imposter scams 2.7 MILLION REPORTS Younger people reported losing money to fraud more often than older people. But when people aged 70+ had a loss, the median loss was much higher. Age 20-29 40% Age 70+ 18% Age 20-29 70-79 80+ $1,092 $621 $400 FEDERAL TRADE COMMISSION ● ftc.gov/sentinel2017
  6. 6. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 1.47M 1.43M 3.04M 1.90M 1.26M 2.98M 0.33M 1.07M 2.12M 2.13M 2.68M 0.91M 0.91M 0.55M 0.86M 2.59M 0.71M NumberofFraud,IdentityTheftandOtherReportsbyYear _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 5 Year #ofReports 2001 325,519 2002 551,622 2003 713,657 2004 860,383 2005 909,314 2006 906,129 2007 1,070,447 2008 1,261,124 2009 1,428,977 2010 1,470,306 2011 1,898,543 2012 2,115,079 2013 2,134,565 2014 2,591,145 2015 3,035,625 2016 2,984,043 2017 2,675,611 ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.
  7. 7. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 6 Rank Category #ofReports % 1 DebtCollection 2 IdentityTheft 3 ImposterScams 4 TelephoneandMobileServices 5 BanksandLenders 6 Prizes,SweepstakesandLotteries 7 Shop-at-HomeandCatalogSales 8 CreditBureaus,InformationFurnishersandReportUsers 9 AutoRelated 10 TelevisionandElectronicMedia 11 CreditCards 12 InternetServices 13 ForeignMoneyOffersandCounterfeitCheckScams 14 HealthCare 15 Travel,VacationsandTimesharePlans 16 BusinessandJobOpportunities 17 AdvancePaymentsforCreditServices 18 InvestmentRelated 19 ComputerEquipmentandSoftware 20 MortgageForeclosureReliefandDebtManagement 21 Education 22 OfficeSuppliesandServices 23 HomeRepair,ImprovementandProducts 24 Grants 25 MagazinesandBooks 26 CharitableSolicitations 27 TaxPreparers 28 InternetAuction 29 FuneralServices 30 Buyers'Clubs 22.74%608,535 13.87%371,061 13.00%347,829 5.59%149,578 5.58%149,316 5.34%142,870 4.72%126,387 4.02%107,473 3.23%86,289 1.77%47,456 1.70%45,428 1.69%45,093 1.20%31,980 1.03%27,660 0.83%22,264 0.71%19,082 0.66%17,762 0.56%15,079 0.36%9,762 0.34%8,973 0.29%7,791 0.26%7,083 0.22%5,816 0.22%5,786 0.20%5,390 0.14%3,703 0.13%3,360 0.08%2,267 0.04%1,109 0.02%542 ReportCategories Percentagesarebasedonthetotalnumberof2017Sentinelreports(2,675,611).6%ofthetotalwerecoded“Other(NoteinComments).”SeeAppendixB3.
  8. 8. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ Rank Category #ofReports %Reporting$ Loss Total$Loss Median$Loss 1 ImposterScams 2 TelephoneandMobileServices 3 Prizes,SweepstakesandLotteries 4 Shop-at-HomeandCatalogSales 5 InternetServices 6 ForeignMoneyOffers&CounterfeitCheckScams 7 Travel,VacationsandTimesharePlans 8 BusinessandJobOpportunities 9 AdvancePaymentsforCreditServices 10 HealthCare $500$328M19%347,829 $223$17M4%149,578 $511$95M9%142,870 $261$94M58%126,387 $183$19M14%45,093 $1,008$34M33%31,980 $1,710$38M18%22,264 $1,063$47M34%18,702 $318$15M74%17,762 $175$1M8%10,321 Top10FraudCategories Rank Category #ofReports 1 DebtCollection 608,535 2 BanksandLenders 149,316 3 CreditBureaus,InformationFurnishers,ReportUsers 107,473 4 AutoRelated 86,289 5 TelevisionandElectronicMedia 47,456 6 CreditCards 45,428 7 ComputerEquipmentandSoftware 9,762 8 Education 7,791 9 HomeRepair,ImprovementandProducts 5,816 10 FuneralServices 1,109 OtherCategories Rank TheftType #ofReports 1 CreditCardFraud 133,015 2 EmploymentorTax-RelatedFraud 82,051 3 OtherIdentityTheft 65,208 4 PhoneorUtilitiesFraud 55,045 5 BankFraud 50,517 6 LoanorLeaseFraud 30,034 7 GovernmentDocumentsorBenefitsFraud 25,849 IdentityTheftTypes Fraud IdentityTheft Other 1,138,306(42.54%) 1,166,244(43.59%) 371,061(13.87%) ReportType _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 7 CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes. SeeAppendixB3.TheFraudrankingsexcludesubcategories thatarenotfraud.
  9. 9. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ 2001 2003 2005 2007 2009 2011 2013 2015 2017 0K 200K 400K 600K 800K 1,000K 1,200K 1,400K #ofReports ReportType Fraud IdentityTheft Other Year Fraud IdentityTheft Other 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 1,166,244 1,390,102 1,401,977 744,704 685,352 632,428 577,835 399,160 441,836 325,705 305,570 236,243 216,042 203,176 167,051 146,862 101,963 371,061 399,222 490,226 332,647 290,098 369,958 279,191 251,074 278,360 314,587 259,314 246,214 255,687 246,909 215,240 161,977 86,250 1,138,306 1,194,719 1,143,422 1,513,794 1,159,115 1,112,693 1,041,517 820,072 708,781 620,832 505,563 423,672 437,585 410,298 331,366 242,783 137,306 NumberofReportsbyType NumberofReportsbyType _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 8 ThereportedfiguresexcludeNationalDoNotCallRegistrycomplaints.
  10. 10. Ofthe1,138,306totalfraudreports,21%reportedamonetarylossofatleastonedollar,64%reportedthecontactmethod,and21%reportedthepaymentmethod. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ Category Total$ Loss Median$ Loss #of Reports %Reporting $Loss TopContactMethodper Category TopPayment Methodper Category ImposterScams $328.42M $500 347,829 19% PhoneCall WireTransfer Prizes,Sweepstakesand Lotteries $95.05M $511 142,870 9% PhoneCall WireTransfer Shop-at-HomeandCatalog Sales $94.12M $261 126,387 58% Email WireTransfer InvestmentRelated $47.70M $400 15,079 46% ConsumerInitiated Contact WireTransfer BusinessandJobOpportunities $46.91M $1,063 18,702 34% Email WireTransfer Travel,Vacationsand TimesharePlans $38.45M $1,710 22,264 18% PhoneCall CreditCard ForeignMoneyOffers& CounterfeitCheckScams $34.34M $1,008 31,980 33% Mail WireTransfer InternetServices $19.40M $183 45,093 14% ConsumerInitiated Contact CreditCard MortgageForeclosureRelief andDebtManagement $17.18M $1,200 8,973 31% PhoneCall BankAccount Debit TelephoneandMobileServices $16.92M $223 149,578 4% TextMessage CreditCard AdvancePaymentsforCredit Services $14.90M $318 17,762 74% PhoneCall WireTransfer Grants $6.26M $495 5,786 33% PhoneCall WireTransfer InternetAuction $3.58M $400 2,267 35% WebSite CreditCard CharitableSolicitations $2.54M $250 3,703 27% PhoneCall WireTransfer HealthCare $1.41M $175 10,321 8% PhoneCall CreditCard OfficeSuppliesandServices $0.62M $525 7,083 4% Mail CreditCard TaxPreparers $0.48M $500 3,360 5% PhoneCall Other MagazinesandBooks $0.37M $89 5,099 8% Mail CreditCard Buyers'Clubs $0.03M $200 542 4% Mail CreditCard FraudCategoriesbyTotalAmountLost _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 9 ConsumerInitiated Contact
  11. 11. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ 1,138,306 NumberofFraudReports 242,527(21%) #ofReportswith$Loss $904,689,044 Total$Loss $429 Median$Loss AmountLost #ofReports $1-$1,000 $1,001-$2,000 $2,001-$3,000 $3,001-$4,000 $4,001-$5,000 $5,001-$6,000 $6,001-$7,000 $7,001-$8,000 $8,001-$9,000 $9,001-$10,000 Morethan$10,000 10,573 1,457 1,026 1,362 1,437 1,991 3,464 4,834 11,436 27,040 177,923 FraudReportsbyAmountLost _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 10 AmountLost $1-$100 $101-$200 $201-$300 $301-$400 $401-$500 $501-$600 $601-$700 $701-$800 $801-$900 $901-$1,000 40,549 33,354 25,783 18,241 18,625 11,233 8,168 7,619 5,994 8,357 ReportedFraudLossesinthe$1–$1,000Range Theamountlostisbasedonreportsinwhichconsumersindicatedtheylostbetween$1and$999,999. ReportedFraudLossesin$1–$10,000+Range
  12. 12. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ #ofReports Total$Loss WireTransfer CreditCards PrepaidCards BankAccountDebit InternetMobile CashCashAdvance Check MoneyOrder TelephoneBill 2,993 8,231 8,473 8,675 26,617 28,275 43,436 112,229 $333M $74M $40M $57M $22M $57M $51M $14M $1M _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 11 1,124 1,138,306 NumberofFraudReports 240,053 (21%) #ofReportswithPaymentMethod FraudReportsbyPaymentMethod DatacontributorsMoneyGramInternationalandWesternUnionprovidedasignificantnumberofreports,whichmayaffectthedistributionofthereportedmethodsofpayment.
  13. 13. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ Phone E-mail WebsiteOthers ConsumerInitiatedContact Mail Other 70% 9% 10% 34% 54% 8% 69% 5% 13% 5% 43% 2% PercentageofallFraudReportswithaContactMethodidentified Ofthosereports,thepercentagewithadollarlossreported ContactMethod #ofReports Total$Lost Median$Lost Phone E-mail WebsiteOthers ConsumerInitiatedContact Mail Other $1,100 $350 $212 $300 $290 $720 $124M $29M $65M $141M $101M $290M 16,923 36,262 37,023 59,690 70,722 509,142 NumberofReportsandAmountLostbyContactMethod _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 12 1,138,306 NumberofFraudReports FraudReportsbyContactMethod 729,762 (64%) #ofReportswithContactMethod ConsumerInitiatedContactwasincludedaspartofthe“other”categoryinpriorConsumerSentinelNetworkDataBooks.
  14. 14. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ Percentagesarebasedonthetotalnumberof2017fraudreportsinwhichconsumersprovidedtheirage:555,834. #ofReports Total$Lost 19andUnder 20-29 30-39 40-49 50-59 60-69 70-79 80andOver 107,107(19%) 71,589(13%) 91,470(16%) 83,032(15%) 95,450(17%) 62,443(11%) 16,488(3%) 28,255(5%) $117M $109M $61M $86M $82M $80M $60M $7M ReportedFraudsandLossesbyAge 19andUnder 20-29 30-39 40-49 50-59 60-69 70-79 80andOver $1,092 $262 $400 $380 $440 $500 $500 $62120% 40% 25% 28% 29% 32% PercentageReportingaFraudLossandMedianLossbyAge PercentageReportingaFraud$Loss Median$Lost _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 13 18% 18% Ofthe1,138,306totalfraudreportsin2017,49%includedconsumerageinformation.
  15. 15. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 14 TheftType TheftSubtype #ofReports %Differencefrom PreviousYear CreditCardFraud NewAccounts ExistingAccounts EmploymentorTax-Related Fraud TaxFraud EmploymentorWage-RelatedFraud PhoneorUtilitiesFraud MobileTelephone–NewAccounts Utilities–NewAccounts LandlineTelephone–NewAccounts MobileTelephone–ExistingAccounts LandlineTelephone–ExistingAccounts Utilities–ExistingAccounts BankFraud DebitCards,ElectronicFundsTransfer,orACH NewAccounts ExistingAccounts LoanorLeaseFraud BusinessPersonalLoan AutoLoanLease StudentLoan RealEstateLoan ApartmentorHouseRented GovernmentDocumentsor BenefitsFraud GovernmentBenefitsAppliedForReceived OtherGovernmentDocumentsIssuedForged Driver'sLicenseIssuedForged PassportIssuedForged OtherIdentityTheft Other OnlineShoppingorPaymentAccount EmailorSocialMedia MedicalServices EvadingtheLaw Insurance SecuritiesAccounts +20% +3% 34,260 105,209 +23% -46% 21,214 62,682 -5% +109% +11% +150% -2% +18% 1,107 1,162 4,675 6,034 22,064 26,062 +24% +2% +19% 12,754 17,487 23,229 +39% +3% +121% +43% +3% 3,625 4,411 5,717 9,935 11,129 -15% -14% -31% +34% 520 3,768 5,396 17,793 +18% +19% +18% +40% +35% +43% +6% 1,634 2,952 4,127 6,805 7,645 8,685 39,667 IdentityTheftReportsbyType Percentagesarebasedonthetotalnumberof2017identitytheftreports: 371,061. Consumerscanreportmultipletypesofidentitytheft. In2017,15%ofidentitytheftreports includedmorethanonetypeofidentitytheft.
  16. 16. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 15 130,938 139,446 77,993 57,886 49,119 2013 2014 2015 2016 2017 124,784 133,015 101,174 123,215 235,670 133,944 46,920 55,558 74,915 82,051 37,443 40,062 46,810 49,379 55,045 TopThreeIdentityTheftReportsbyYear TheftType CreditCardFraud EmploymentorTax-RelatedFraud PhoneorUtilitiesFraud Thetopidentitythefttypescanvarybyyear.Thisgraphdepictsthetopthreetypesofidentitytheftreportedin2017andhowthosetypeschangedoverfiveyears.
  17. 17. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 16 19andUnder 20-29 30-39 40-49 50-59 60-69 70-79 80andOver 13,852 61,114 80,467 70,264 63,004 45,787 15,979 5,359 IdentityTheftReportsbyAge TheftType 19and Under 20-29 30-39 40-49 50-59 60-69 70-79 80+ BankFraud CreditCardFraud EmploymentorTax-RelatedFraud GovernmentDocumentsorBenefits Fraud LoanorLeaseFraud OtherIdentityTheft PhoneorUtilitiesFraud 522 838 205 704 619 2,257 947 1,768 2,546 663 1,407 2,238 6,873 2,589 4,660 6,494 2,112 5,118 9,486 17,593 6,530 7,851 9,978 3,997 4,622 14,303 23,864 8,532 10,928 11,847 6,035 4,820 14,728 26,816 9,622 14,696 14,775 8,190 4,350 16,055 31,064 10,782 11,785 11,675 6,746 2,919 14,494 18,512 8,455 978 1,821 799 996 7,882 1,497 1,299 IdentityTheftTypesbyAge Ofthe371,061totalidentitytheftreportsin2017,96%includedconsumerageinformation.
  18. 18. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 17 MilitaryBranch #ofReports FraudReports %ReportingFraud Loss TotalFraudLoss MedianFraudLoss U.S.Army U.S.Navy U.S.AirForce U.S.Marines U.S.CoastGuard $550 $550 $600 $600 $700 $1.5M $4.2M $9.7M $12.4M $27.1M 17% 16% 16% 15% 16% 850 4,279 8,841 10,053 21,489 1,593 8,825 17,185 36,060 40,420 ReportsbyBranch MilitaryStatus #ofReports FraudReports %ReportingFraud Loss TotalFraudLoss MedianFraudLoss MilitaryRetireeVeteran DependentSpouse– ServiceMember ActiveDutyServiceMember InactiveReserveNational Guard DependentChildOther– ServiceMember $500 $500 $383 $550 $700 $3,734,075 $2,762,876 $2,543,859 $6,632,871 $38,709,926 29% 21% 26% 14% 15% 737 1,972 2,520 7,306 34,479 2,016 5,869 8,414 11,414 78,249 ReportsbyStatus Rank #ofReports FraudReports %ReportingFraud Loss TotalFraudLoss MedianFraudLoss EnlistedRank OfficerRank $500 $431 $7.9M $10.9M 6% 5% 1,905 6,827 8,702 37,501 ReportsbyRank Fraud,IdentityTheft,andOtherReportsbyMilitaryConsumers Ofthe113,594totalreportsfrommilitaryconsumersin2017,93%providedmilitarystatusinformation. Ofthe113,594totalreportsfrommilitaryconsumersin2017,92%providedmilitarybranchinformation. Ofthe113,594totalreportsfrommilitaryconsumersin2017,41%providedinformationaboutrank.
  19. 19. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 18 Fraud IdentityTheft Other 50,411 30,184 32,999 ReportsbyMilitaryConsumers Rank Category #ofReports%Reporting$Loss TotalAmountLost Median$Loss 1 ImposterScams 2 TelephoneandMobileServices 3 Shop-at-HomeandCatalogSales 4 Prizes,SweepstakesandLotteries 5 ForeignMoneyOffersandCounterfeitCheckScams 6 InternetServices 7 BusinessandJobOpportunities 8 Travel,Vacations,andTimesharePlans 9 Grants 10 MortgageForeclosureReliefandDebtManagement $700$25.51M12%29,859 $299$2.34M9%3,564 $188$2.29M59%2,509 $2,550$9.52M23%1,905 $2,200$1.96M20%1,480 $155$0.51M28%936 $7,475$4.06M36%601 $3,330$3.54M59%476 $1,075$0.37M14%428 $1,200$0.58M38%376 Top10FraudCategories 1 CreditBureaus,InformationFurnishers,andReportUsers 2 BanksandLenders 3 DebtCollection 4 CreditCards 5 AutoRelated 6 Education 7 HomeRepair,ImprovementandProducts 8 TelevisionandElectronicMedia 9 MiscellaneousReports 10 ComputerEquipmentandSoftware 11 FuneralServices 7,710 7,464 6,903 2,279 1,804 970 516 433 356 61 14 OtherCategories 1 CreditCardFraud 2 BankFraud 3 OtherIdentityTheft 4 EmploymentorTax-RelatedFraud 5 PhoneorUtilitiesFraud 6 GovernmentDocumentsorBenefitsFraud 7 LoanorLeaseFraud 11,315 5,983 4,936 4,878 4,543 2,335 2,187 IdentityTheftTypes CertainFraudcategoriesarecomprisedofsubcategoriesthatfallinbothFraudandOtherreporttypes. SeeAppendixB3.TheFraudrankingsexcludesubcategories thatarenotfraud. 50,411 NumberofFraudReports 7,650(15%) #ofReportswith$Loss $60M Total$Loss $619 Median$Loss
  20. 20. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _______________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 19 TheftType TheftSubtype #ofReports Percentage Differencefrom PreviousYear CreditCardFraud NewAccounts ExistingAccounts BankFraud DebitCards,ElectronicFundsTransfer,orACH NewAccounts ExistingAccounts EmploymentorTax-RelatedFraud TaxFraud EmploymentorWage-RelatedFraud PhoneorUtilitiesFraud MobileTelephone–NewAccounts Utilities–NewAccounts MobileTelephone–ExistingAccounts LandlineTelephone–NewAccounts LandlineTelephone–ExistingAccounts Utilities–ExistingAccounts GovernmentDocumentsorBenefitsFraud GovernmentBenefitsAppliedForReceived OtherGovernmentDocumentsIssuedForged Driver'sLicenseIssuedForged PassportIssuedForged LoanorLeaseFraud BusinessPersonalLoan AutoLoanLease StudentLoan RealEstateLoan ApartmentorHouseRented OtherIdentityTheft Other OnlineShoppingorPaymentAccount EmailorSocialMedia MedicalServices EvadingtheLaw Insurance SecuritiesAccounts +18% -5% 3,318 8,579 +19% -5% +12% 1,454 1,644 3,161 +43% -54% 1,036 3,939 +3% +217% +164% +23% -1% +27% 93 149 488 491 1,747 2,037 -8% -10% -25% +31% 34 265 552 1,662 +19% -3% +92% +23% +1% 216 279 367 593 985 +12% +21% +12% +15% +27% +38% +10% 182 227 350 442 700 774 2,812 MilitaryConsumerIdentityTheftReportsbyType Percentagesarebasedonthetotalnumberof2017MilitaryidentitytheftreportsinSentinel:30,184.Consumerscanreportmultipletypesofidentitytheft.In2017, 17%ofMilitaryidentitytheftreportsincludedmorethanonetypeofidentitytheft.
  21. 21. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 20 StateRankings:FraudandOtherReports Rank State Reportsper100K Population #ofReports 1 Florida 2 Georgia 3 Nevada 4 Delaware 5 Michigan 6 Texas 7 Maryland 8 Alabama 9 SouthCarolina 10 Tennessee 11 Arizona 12 Missouri 13 Virginia 14 Ohio 15 NewMexico 16 NorthCarolina 17 Louisiana 18 California 19 Colorado 20 RhodeIsland 21 Pennsylvania 22 NewJersey 23 Connecticut 24 Indiana 25 Washington 26 Illinois 208,443993 96,316924 23,071770 7,290758 74,689750 206,305729 42,032694 33,467687 33,137660 43,579649 45,158644 39,148640 51,932613 69,764598 12,326590 60,261587 27,266582 225,296570 31,833568 5,947561 71,771560 50,085556 19,402541 34,765521 38,549521 66,353518 Rank State Reportsper100K Population #ofReports 27 Mississippi 28 Oregon 29 NewYork 30 NewHampshire 31 Kentucky 32 Kansas 33 WestVirginia 34 Massachusetts 35 Arkansas 36 Oklahoma 37 Idaho 38 Montana 39 Wisconsin 40 Minnesota 41 Hawaii 42 Maine 43 Wyoming 44 Utah 45 Alaska 46 Nebraska 47 Vermont 48 Iowa 49 SouthDakota 50 NorthDakota DistrictofColumbia PuertoRico 15,339514 21,225512 101,265510 6,832509 22,371502 14,586501 8,953493 33,006481 14,438481 18,770478 8,187477 4,968473 26,196452 24,200434 6,116428 5,647423 2,396414 12,817413 3,005406 7,590395 2,417388 10,370330 2,689309 2,090277 2,335 7,916 70 1,141 270 990 Reportsper100KPopulation TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked. Statesarerankedbasedonthenumberofreportsper100,000populations.Population estimatesarebasedon2017U.S.Censuspopulationestimates.Rankingexcludesstate-specificdatacontributorreports. Low High
  22. 22. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ _________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 21 StateRankings:IdentityTheftReports Rank State Reportsper100K Population #ofReports 1 Michigan 2 Florida 3 California 4 Maryland 5 Nevada 6 Delaware 7 Illinois 8 RhodeIsland 9 Georgia 10 Arizona 11 Texas 12 Connecticut 13 Colorado 14 NewJersey 15 NewYork 16 Washington 17 Pennsylvania 18 NorthCarolina 19 NewMexico 20 Virginia 21 SouthCarolina 22 Oregon 23 Massachusetts 24 Tennessee 25 NewHampshire 26 Missouri 15,027151 31,167149 55,418140 7,788129 3,828128 1,211126 15,841124 1,302123 12,548120 8,330119 33,454118 4,078114 6,051108 9,533106 20,397103 7,36099 12,46897 9,42492 1,90991 7,65690 4,50990 3,71490 6,01688 5,58683 1,09782 4,99482 Rank State Reportsper100K Population #ofReports 27 Utah 28 Idaho 29 Ohio 30 Minnesota 31 Indiana 32 Alabama 33 Oklahoma 34 Kansas 35 Louisiana 36 Arkansas 37 Mississippi 38 Kentucky 39 Wyoming 40 Alaska 41 Wisconsin 42 Hawaii 43 NorthDakota 44 Nebraska 45 Montana 46 Maine 47 Iowa 48 Vermont 49 WestVirginia 50 SouthDakota DistrictofColumbia PuertoRico 2,45279 1,35679 9,12178 4,32478 5,02775 3,60974 2,90174 2,10072 3,34071 2,08469 2,06469 3,06069 38967 49467 3,73164 89062 46762 1,17061 63861 80660 1,87059 35457 1,00055 40346 2,046 1,333 61 192 TheDistrictofColumbiaandPuertoRicoareincludedinthetablebutarenotranked. Statesarerankedbasedonthenumberofreportsper100,000populations.Population estimatesarebasedon2017U.S.Censuspopulationestimates.Rankingexcludesstate-specificdatacontributorreports. 47 188 Reportsper100KPopulation Low High
  23. 23. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 22 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries BanksandLenders TelephoneandMobile Services CreditBureaus,Information FurnishersandReportUsers Shop-at-HomeandCatalog Sales AutoRelated TelevisionandElectronic Media 31% 13% 10% 8% 5% 5% 4% 4% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 31% 22% 14% 14% 12% TopIdentityTheftTypes 3,609 TotalIdentityTheftReports 32nd StateRank (Reportsper100KPopulation) $7.0M TotalFraudLosses $400 MedianFraudLoss 8th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Alabama IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 33,467 TotalFraud&OtherReports Reportsper100KPopulation 785359 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromAlabamaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  24. 24. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 23 ImposterScams Prizes,Sweepstakesand Lotteries IdentityTheft Shop-at-HomeandCatalog Sales TelephoneandMobile Services BanksandLenders DebtCollection AutoRelated InternetServices CreditCards 18% 17% 14% 7% 6% 5% 5% 4% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 37% 24% 20% 10% 7% TopIdentityTheftTypes 494 TotalIdentityTheftReports 40th StateRank (Reportsper100KPopulation) $1.1M TotalFraudLosses $454 MedianFraudLoss 45th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Alaska IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 3,005 TotalFraud&OtherReports Reportsper100KPopulation 433353 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromAlaskaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe AlaskaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  25. 25. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 24 DebtCollection IdentityTheft ImposterScams TelephoneandMobile Services BanksandLenders Prizes,Sweepstakesand Lotteries AutoRelated Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 17% 16% 16% 7% 6% 5% 4% 3% 3% 2% TopTenReportCategories EmploymentorTax-Related Fraud CreditCardFraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 32% 31% 13% 11% 7% TopIdentityTheftTypes 8,330 TotalIdentityTheftReports 10th StateRank (Reportsper100KPopulation) $19.3M TotalFraudLosses $500 MedianFraudLoss 11th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Arizona IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 45,158 TotalFraud&OtherReports Reportsper100KPopulation 770269 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromArizonaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
  26. 26. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 25 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries TelephoneandMobile Services Shop-at-HomeandCatalog Sales BanksandLenders CreditBureaus,Information FurnishersandReportUsers AutoRelated TelevisionandElectronic Media 17% 16% 12% 13% 6% 4% 4% 4% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 29% 27% 17% 14% 7% TopIdentityTheftTypes 2,084 TotalIdentityTheftReports 36th StateRank (Reportsper100KPopulation) $5.3M TotalFraudLosses $405 MedianFraudLoss 35th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Arkansas IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 14,438 TotalFraud&OtherReports Reportsper100KPopulation 660382 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromArkansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  27. 27. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 26 DebtCollection IdentityTheft ImposterScams BanksandLenders TelephoneandMobile Services CreditBureaus,Information FurnishersandReportUsers Shop-at-HomeandCatalog Sales Prizes,Sweepstakesand Lotteries AutoRelated CreditCards 24% 11% 20% 6% 5% 5% 4% 3% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 43% 20% 13% 13% 8% TopIdentityTheftTypes 55,418 TotalIdentityTheftReports 3rd StateRank (Reportsper100KPopulation) $89.9M TotalFraudLosses $500 MedianFraudLoss 18th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses California IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 225,296 TotalFraud&OtherReports Reportsper100KPopulation 623192 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromCaliforniaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  28. 28. CONSUMERSENTINELNETWORK DATABOOK2017 _______________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 27 IdentityTheft ImposterScams DebtCollection TelephoneandMobile Services BanksandLenders Shop-at-HomeandCatalog Sales Prizes,Sweepstakesand Lotteries AutoRelated CreditBureaus,Information FurnishersandReportUsers InternetServices 16% 15% 16% 7% 6% 5% 5% 4% 4% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 35% 27% 16% 12% 6% TopIdentityTheftTypes 6,051 TotalIdentityTheftReports 13th StateRank (Reportsper100KPopulation) $10.3M TotalFraudLosses $484 MedianFraudLoss 19th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Colorado IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 31,833 TotalFraud&OtherReports Reportsper100KPopulation 552380 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromColoradoconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe ColoradoAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  29. 29. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 28 IdentityTheft DebtCollection ImposterScams BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated Prizes,Sweepstakesand Lotteries CreditCards 17% 14% 17% 8% 5% 5% 4% 4% 4% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud GovernmentDocumentsor BenefitsFraud 43% 20% 18% 13% 5% TopIdentityTheftTypes 4,078 TotalIdentityTheftReports 12th StateRank (Reportsper100KPopulation) $6.7M TotalFraudLosses $488 MedianFraudLoss 23rd StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Connecticut IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 19,402 TotalFraud&OtherReports Reportsper100KPopulation 523408 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromConnecticutconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  30. 30. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 29 DebtCollection IdentityTheft ImposterScams BanksandLenders CreditBureaus,Information FurnishersandReportUsers TelephoneandMobile Services Prizes,Sweepstakesand Lotteries Shop-at-HomeandCatalog Sales AutoRelated CreditCards 22% 12% 14% 7% 6% 5% 5% 4% 4% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud LoanorLeaseFraud BankFraud 30% 24% 20% 14% 10% TopIdentityTheftTypes 1,211 TotalIdentityTheftReports 6th StateRank (Reportsper100KPopulation) $1.8M TotalFraudLosses $350 MedianFraudLoss 4th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Delaware IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 7,290 TotalFraud&OtherReports Reportsper100KPopulation 609483 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromDelawareconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  31. 31. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 30 DebtCollection IdentityTheft ImposterScams BanksandLenders CreditBureaus,Information FurnishersandReportUsers Shop-at-HomeandCatalog Sales TelephoneandMobile Services AutoRelated CreditCards Prizes,Sweepstakesand Lotteries 30% 10% 14% 8% 5% 4% 4% 3% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 42% 21% 15% 13% 7% TopIdentityTheftTypes 1,333 TotalIdentityTheftReports $2.5M TotalFraudLosses $309 MedianFraudLoss Fraud&OtherReports FraudLosses DistrictofColumbia IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 7,916 TotalFraud&OtherReports Reportsper100KPopulation 487 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromDistrictofColumbiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  32. 32. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 31 DebtCollection IdentityTheft ImposterScams BanksandLenders CreditBureaus,Information FurnishersandReportUsers TelephoneandMobile Services Prizes,Sweepstakesand Lotteries AutoRelated Shop-at-HomeandCatalog Sales TelevisionandElectronic Media 41% 13% 9% 5% 4% 4% 3% 3% 3% 2% TopTenReportCategories CreditCardFraud BankFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud GovernmentDocumentsor BenefitsFraud 40% 18% 17% 14% 9% TopIdentityTheftTypes 31,167 TotalIdentityTheftReports 2nd StateRank (Reportsper100KPopulation) $54.7M TotalFraudLosses $428 MedianFraudLoss 1st StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Florida IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 208,443 TotalFraud&OtherReports Reportsper100KPopulation 1,156447 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromFloridaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
  33. 33. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 32 DebtCollection IdentityTheft CreditBureaus,Information FurnishersandReportUsers ImposterScams BanksandLenders TelephoneandMobile Services AutoRelated Prizes,Sweepstakesand Lotteries Shop-at-HomeandCatalog Sales TelevisionandElectronic Media 38% 12% 8% 8% 6% 4% 4% 3% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 36% 19% 19% 14% 13% TopIdentityTheftTypes 12,548 TotalIdentityTheftReports 9th StateRank (Reportsper100KPopulation) $18.6M TotalFraudLosses $350 MedianFraudLoss 2nd StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Georgia IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 96,316 TotalFraud&OtherReports Reportsper100KPopulation 927384 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromGeorgiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  34. 34. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 33 ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries TelephoneandMobile Services Shop-at-HomeandCatalog Sales DebtCollection BanksandLenders AutoRelated CreditBureaus,Information FurnishersandReportUsers CreditCards 16% 10% 10% 13% 6% 6% 6% 4% 4% 3% TopTenReportCategories CreditCardFraud BankFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud LoanorLeaseFraud 46% 17% 13% 12% 8% TopIdentityTheftTypes 890 TotalIdentityTheftReports 42nd StateRank (Reportsper100KPopulation) $2.9M TotalFraudLosses $458 MedianFraudLoss 41st StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Hawaii IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 6,116 TotalFraud&OtherReports Reportsper100KPopulation 434375 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromHawaiiconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheHawaii OfficeofConsumerProtection.Consumerscanreportmultipletypesofidentitytheft.
  35. 35. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 34 ImposterScams IdentityTheft DebtCollection Prizes,Sweepstakesand Lotteries TelephoneandMobile Services BanksandLenders Shop-at-HomeandCatalog Sales AutoRelated InternetServices TelevisionandElectronic Media 19% 12% 14% 9% 7% 5% 5% 4% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud LoanorLeaseFraud PhoneorUtilitiesFraud 35% 23% 14% 12% 12% TopIdentityTheftTypes 1,356 TotalIdentityTheftReports 28th StateRank (Reportsper100KPopulation) $2.2M TotalFraudLosses $500 MedianFraudLoss 37th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Idaho IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 8,187 TotalFraud&OtherReports Reportsper100KPopulation 515294 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIdahoconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIdaho AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  36. 36. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 35 IdentityTheft DebtCollection ImposterScams BanksandLenders TelephoneandMobile Services CreditBureaus,Information FurnishersandReportUsers Shop-at-HomeandCatalog Sales Prizes,Sweepstakesand Lotteries AutoRelated TelevisionandElectronic Media 17% 12% 19% 7% 6% 6% 4% 4% 4% 3% TopTenReportCategories CreditCardFraud PhoneorUtilitiesFraud EmploymentorTax-Related Fraud BankFraud LoanorLeaseFraud 39% 19% 19% 14% 8% TopIdentityTheftTypes 15,841 TotalIdentityTheftReports 7th StateRank (Reportsper100KPopulation) $21.9M TotalFraudLosses $460 MedianFraudLoss 26th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Illinois IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 66,353 TotalFraud&OtherReports Reportsper100KPopulation 497308 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIllinoisconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
  37. 37. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 36 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries AutoRelated BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 21% 15% 13% 7% 6% 6% 6% 5% 4% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 28% 28% 19% 12% 8% TopIdentityTheftTypes 5,027 TotalIdentityTheftReports 31st StateRank (Reportsper100KPopulation) $9.3M TotalFraudLosses $495 MedianFraudLoss 24th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Indiana IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 34,765 TotalFraud&OtherReports Reportsper100KPopulation 560328 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIndianaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIndiana AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  38. 38. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 37 ImposterScams IdentityTheft TelephoneandMobile Services Prizes,Sweepstakesand Lotteries DebtCollection BanksandLenders Shop-at-HomeandCatalog Sales AutoRelated CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 19% 15% 8% 7% 7% 6% 6% 5% 3% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 37% 26% 13% 12% 5% TopIdentityTheftTypes 1,870 TotalIdentityTheftReports 47th StateRank (Reportsper100KPopulation) $4.2M TotalFraudLosses $495 MedianFraudLoss 48th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Iowa IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 10,370 TotalFraud&OtherReports Reportsper100KPopulation 445266 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromIowaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheIowa AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  39. 39. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 38 ImposterScams DebtCollection IdentityTheft Prizes,Sweepstakesand Lotteries TelephoneandMobile Services BanksandLenders Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated TelevisionandElectronic Media 18% 16% 10% 13% 5% 5% 4% 4% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 37% 19% 18% 12% 9% TopIdentityTheftTypes 2,100 TotalIdentityTheftReports 34th StateRank (Reportsper100KPopulation) $6.2M TotalFraudLosses $499 MedianFraudLoss 32nd StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Kansas IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 14,586 TotalFraud&OtherReports Reportsper100KPopulation 554358 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromKansasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
  40. 40. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 39 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries TelephoneandMobile Services BanksandLenders Shop-at-HomeandCatalog Sales AutoRelated CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 20% 15% 12% 7% 6% 5% 5% 4% 4% 3% TopTenReportCategories EmploymentorTax-Related Fraud CreditCardFraud PhoneorUtilitiesFraud BankFraud GovernmentDocumentsor BenefitsFraud 34% 27% 14% 12% 6% TopIdentityTheftTypes 3,060 TotalIdentityTheftReports 38th StateRank (Reportsper100KPopulation) $6.0M TotalFraudLosses $450 MedianFraudLoss 31st StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Kentucky IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 22,371 TotalFraud&OtherReports Reportsper100KPopulation 560325 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromKentuckyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  41. 41. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 40 DebtCollection ImposterScams IdentityTheft CreditBureaus,Information FurnishersandReportUsers Prizes,Sweepstakesand Lotteries BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales AutoRelated TelevisionandElectronic Media 30% 11% 11% 6% 6% 6% 5% 4% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 29% 23% 16% 15% 10% TopIdentityTheftTypes 3,340 TotalIdentityTheftReports 35th StateRank (Reportsper100KPopulation) $8.4M TotalFraudLosses $411 MedianFraudLoss 17th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Louisiana IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 27,266 TotalFraud&OtherReports Reportsper100KPopulation 551367 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromLouisianaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  42. 42. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 41 AutoRelated DebtCollection ImposterScams IdentityTheft TelephoneandMobile Services BanksandLenders TelevisionandElectronic Media Shop-at-HomeandCatalog Sales Prizes,Sweepstakesand Lotteries HealthCare 19% 17% 17% 11% 12% 8% 8% 7% 6% 5% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud GovernmentDocumentsor BenefitsFraud 32% 30% 16% 9% 7% TopIdentityTheftTypes 806 TotalIdentityTheftReports 46th StateRank (Reportsper100KPopulation) $1.2M TotalFraudLosses $441 MedianFraudLoss 42nd StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Maine IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 5,647 TotalFraud&OtherReports Reportsper100KPopulation 510339 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMaineconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheMaine AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  43. 43. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 42 DebtCollection IdentityTheft ImposterScams BanksandLenders CreditBureaus,Information FurnishersandReportUsers TelephoneandMobile Services Shop-at-HomeandCatalog Sales AutoRelated Prizes,Sweepstakesand Lotteries CreditCards 21% 11% 16% 9% 5% 5% 5% 4% 4% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 35% 26% 16% 14% 6% TopIdentityTheftTypes 7,788 TotalIdentityTheftReports 4th StateRank (Reportsper100KPopulation) $12.4M TotalFraudLosses $458 MedianFraudLoss 7th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Maryland IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 42,032 TotalFraud&OtherReports Reportsper100KPopulation 561437 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMarylandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  44. 44. CONSUMERSENTINELNETWORK DATABOOK2017 _______________________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 43 DebtCollection ImposterScams IdentityTheft BanksandLenders Shop-at-HomeandCatalog Sales TelephoneandMobile Services Prizes,Sweepstakesand Lotteries AutoRelated CreditBureaus,Information FurnishersandReportUsers CreditCards 16% 16% 15% 7% 6% 6% 4% 4% 4% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud GovernmentDocumentsor BenefitsFraud 41% 21% 14% 14% 6% TopIdentityTheftTypes 6,016 TotalIdentityTheftReports 23rd StateRank (Reportsper100KPopulation) $11.0M TotalFraudLosses $450 MedianFraudLoss 34th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Massachusetts IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 33,006 TotalFraud&OtherReports Reportsper100KPopulation 448404 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMassachusettsconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe MassachusettsAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  45. 45. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 44 DebtCollection IdentityTheft ImposterScams BanksandLenders TelephoneandMobile Services Prizes,Sweepstakesand Lotteries Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated TelevisionandElectronic Media 40% 17% 9% 4% 4% 4% 4% 3% 2% 2% TopTenReportCategories GovernmentDocumentsor BenefitsFraud EmploymentorTax-Related Fraud CreditCardFraud PhoneorUtilitiesFraud BankFraud 27% 26% 22% 13% 8% TopIdentityTheftTypes 15,027 TotalIdentityTheftReports 1st StateRank (Reportsper100KPopulation) $15.3M TotalFraudLosses $400 MedianFraudLoss 5th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Michigan IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 74,689 TotalFraud&OtherReports Reportsper100KPopulation 746246 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMichiganconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe MichiganAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  46. 46. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 45 ImposterScams IdentityTheft DebtCollection Prizes,Sweepstakesand Lotteries BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated TelevisionandElectronic Media 16% 12% 15% 8% 6% 6% 6% 3% 3% 2% TopTenReportCategories CreditCardFraud BankFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud LoanorLeaseFraud 46% 17% 16% 13% 6% TopIdentityTheftTypes 4,324 TotalIdentityTheftReports 30th StateRank (Reportsper100KPopulation) $10.1M TotalFraudLosses $495 MedianFraudLoss 40th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Minnesota IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 24,200 TotalFraud&OtherReports Reportsper100KPopulation 419277 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMinnesotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  47. 47. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 46 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated TelevisionandElectronic Media 23% 14% 12% 8% 6% 5% 5% 4% 3% 2% TopTenReportCategories EmploymentorTax-Related Fraud CreditCardFraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 25% 25% 16% 13% 12% TopIdentityTheftTypes 2,064 TotalIdentityTheftReports 37th StateRank (Reportsper100KPopulation) $4.7M TotalFraudLosses $367 MedianFraudLoss 27th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Mississippi IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 15,339 TotalFraud&OtherReports Reportsper100KPopulation 660387 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMississippiconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe MississippiAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  48. 48. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 47 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries BanksandLenders TelephoneandMobile Services AutoRelated Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 24% 14% 11% 7% 6% 5% 5% 4% 4% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 33% 24% 14% 13% 9% TopIdentityTheftTypes 4,994 TotalIdentityTheftReports 26th StateRank (Reportsper100KPopulation) $10.4M TotalFraudLosses $426 MedianFraudLoss 12th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Missouri IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 39,148 TotalFraud&OtherReports Reportsper100KPopulation 539358 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMissouriconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  49. 49. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 48 ImposterScams Prizes,Sweepstakesand Lotteries IdentityTheft TelephoneandMobile Services DebtCollection Shop-at-HomeandCatalog Sales BanksandLenders AutoRelated InternetServices CreditBureaus,Information FurnishersandReportUsers 24% 14% 11% 9% 6% 5% 5% 3% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 36% 27% 13% 11% 6% TopIdentityTheftTypes 638 TotalIdentityTheftReports 45th StateRank (Reportsper100KPopulation) $1.3M TotalFraudLosses $481 MedianFraudLoss 38th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Montana IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 4,968 TotalFraud&OtherReports Reportsper100KPopulation 585418 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromMontanaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe MontanaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  50. 50. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 49 ImposterScams IdentityTheft TelephoneandMobile Services Prizes,Sweepstakesand Lotteries DebtCollection BanksandLenders Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated InternetServices 19% 13% 8% 8% 7% 6% 5% 3% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 37% 21% 18% 13% 7% TopIdentityTheftTypes 1,170 TotalIdentityTheftReports 44th StateRank (Reportsper100KPopulation) $1.5M TotalFraudLosses $443 MedianFraudLoss 46th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Nebraska IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 7,590 TotalFraud&OtherReports Reportsper100KPopulation 445284 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNebraskaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  51. 51. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 50 DebtCollection IdentityTheft ImposterScams BanksandLenders TelephoneandMobile Services CreditBureaus,Information FurnishersandReportUsers Prizes,Sweepstakesand Lotteries Shop-at-HomeandCatalog Sales AutoRelated CreditCards 24% 14% 14% 7% 6% 4% 4% 4% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 39% 32% 15% 12% 10% TopIdentityTheftTypes 3,828 TotalIdentityTheftReports 5th StateRank (Reportsper100KPopulation) $7.7M TotalFraudLosses $500 MedianFraudLoss 3rd StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Nevada IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 23,071 TotalFraud&OtherReports Reportsper100KPopulation 657541 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNevadaconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheNevada AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  52. 52. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 51 ImposterScams IdentityTheft DebtCollection BanksandLenders TelephoneandMobile Services Prizes,Sweepstakesand Lotteries Shop-at-HomeandCatalog Sales AutoRelated CreditBureaus,Information FurnishersandReportUsers CreditCards 16% 12% 14% 8% 6% 6% 6% 5% 2% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 39% 23% 16% 13% 5% TopIdentityTheftTypes 1,097 TotalIdentityTheftReports 25th StateRank (Reportsper100KPopulation) $1.3M TotalFraudLosses $410 MedianFraudLoss 30th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses NewHampshire IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 6,832 TotalFraud&OtherReports Reportsper100KPopulation 483401 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewHampshireconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  53. 53. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 52 DebtCollection IdentityTheft ImposterScams BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated Prizes,Sweepstakesand Lotteries CreditCards 20% 11% 16% 9% 6% 5% 5% 4% 4% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 43% 18% 17% 12% 7% TopIdentityTheftTypes 9,533 TotalIdentityTheftReports 14th StateRank (Reportsper100KPopulation) $16.8M TotalFraudLosses $480 MedianFraudLoss 22nd StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses NewJersey IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 50,085 TotalFraud&OtherReports Reportsper100KPopulation 561373 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewJerseyconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  54. 54. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 53 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries TelephoneandMobile Services BanksandLenders CreditBureaus,Information FurnishersandReportUsers Shop-at-HomeandCatalog Sales ForeignMoneyOffersand CounterfeitCheckScams AutoRelated 23% 15% 13% 7% 6% 4% 4% 4% 3% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 34% 22% 16% 14% 10% TopIdentityTheftTypes 1,909 TotalIdentityTheftReports 19th StateRank (Reportsper100KPopulation) $3.2M TotalFraudLosses $500 MedianFraudLoss 15th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses NewMexico IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 12,326 TotalFraud&OtherReports Reportsper100KPopulation 745298 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewMexicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  55. 55. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 54 IdentityTheft DebtCollection ImposterScams BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers Prizes,Sweepstakesand Lotteries AutoRelated CreditCards 17% 12% 17% 8% 6% 6% 5% 4% 4% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 40% 20% 16% 15% 7% TopIdentityTheftTypes 20,397 TotalIdentityTheftReports 15th StateRank (Reportsper100KPopulation) $40.2M TotalFraudLosses $425 MedianFraudLoss 29th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses NewYork IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 101,265 TotalFraud&OtherReports Reportsper100KPopulation 509303 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNewYorkconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  56. 56. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 55 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries BanksandLenders TelephoneandMobile Services CreditBureaus,Information FurnishersandReportUsers AutoRelated Shop-at-HomeandCatalog Sales TelevisionandElectronic Media 19% 14% 14% 8% 7% 7% 6% 5% 5% 3% TopTenReportCategories CreditCardFraud PhoneorUtilitiesFraud EmploymentorTax-Related Fraud BankFraud LoanorLeaseFraud 37% 19% 17% 12% 9% TopIdentityTheftTypes 9,424 TotalIdentityTheftReports 18th StateRank (Reportsper100KPopulation) $18.4M TotalFraudLosses $400 MedianFraudLoss 16th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses NorthCarolina IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 60,261 TotalFraud&OtherReports Reportsper100KPopulation 67461 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNorthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe NorthCarolinaDepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.
  57. 57. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 56 IdentityTheft ImposterScams Prizes,Sweepstakesand Lotteries CreditBureaus,Information FurnishersandReportUsers DebtCollection Shop-at-HomeandCatalog Sales TelephoneandMobile Services BanksandLenders AutoRelated CreditCards 14% 11% 18% 9% 6% 6% 6% 5% 4% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 41% 20% 16% 13% 8% TopIdentityTheftTypes 467 TotalIdentityTheftReports 43rd StateRank (Reportsper100KPopulation) $1.0M TotalFraudLosses $500 MedianFraudLoss 50th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses NorthDakota IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 2,090 TotalFraud&OtherReports Reportsper100KPopulation 285264 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromNorthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  58. 58. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 57 DebtCollection IdentityTheft ImposterScams BanksandLenders Prizes,Sweepstakesand Lotteries TelephoneandMobile Services AutoRelated Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 26% 12% 12% 6% 6% 6% 4% 4% 3% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 34% 21% 19% 14% 8% TopIdentityTheftTypes 9,121 TotalIdentityTheftReports 29th StateRank (Reportsper100KPopulation) $14.7M TotalFraudLosses $400 MedianFraudLoss 14th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Ohio IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 69,764 TotalFraud&OtherReports Reportsper100KPopulation 581355 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromOhioconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOhio AttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  59. 59. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 58 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries TelephoneandMobile Services BanksandLenders Shop-at-HomeandCatalog Sales AutoRelated CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 24% 14% 13% 9% 5% 5% 4% 3% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 32% 24% 15% 15% 9% TopIdentityTheftTypes 2,901 TotalIdentityTheftReports 33rd StateRank (Reportsper100KPopulation) $5.0M TotalFraudLosses $400 MedianFraudLoss 36th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Oklahoma IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 18,770 TotalFraud&OtherReports Reportsper100KPopulation 472389 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromOklahomaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  60. 60. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 59 ImposterScams IdentityTheft DebtCollection TelephoneandMobile Services Prizes,Sweepstakesand Lotteries BanksandLenders Shop-at-HomeandCatalog Sales AutoRelated CreditBureaus,Information FurnishersandReportUsers InternetServices 19% 11% 15% 8% 7% 7% 5% 4% 3% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 40% 21% 15% 14% 6% TopIdentityTheftTypes 3,714 TotalIdentityTheftReports 22nd StateRank (Reportsper100KPopulation) $10.0M TotalFraudLosses $499 MedianFraudLoss 28th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Oregon IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 21,225 TotalFraud&OtherReports Reportsper100KPopulation 488383 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromOregonconsumers,asindicatedinthecharttitle.ThispageexcludesreportsprovidedbytheOregon DepartmentofJustice.Consumerscanreportmultipletypesofidentitytheft.
  61. 61. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 60 DebtCollection IdentityTheft ImposterScams BanksandLenders TelephoneandMobile Services Prizes,Sweepstakesand Lotteries Shop-at-HomeandCatalog Sales CreditBureaus,Information FurnishersandReportUsers AutoRelated CreditCards 22% 12% 15% 7% 6% 5% 5% 3% 3% 2% TopTenReportCategories CreditCardFraud PhoneorUtilitiesFraud EmploymentorTax-Related Fraud BankFraud LoanorLeaseFraud 42% 19% 17% 12% 7% TopIdentityTheftTypes 12,468 TotalIdentityTheftReports 17th StateRank (Reportsper100KPopulation) $20.7M TotalFraudLosses $408 MedianFraudLoss 21st StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Pennsylvania IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 71,771 TotalFraud&OtherReports Reportsper100KPopulation 561306 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromPennsylvaniaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe PennsylvaniaAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.
  62. 62. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 61 IdentityTheft ImposterScams CreditBureaus,Information FurnishersandReportUsers BanksandLenders Shop-at-HomeandCatalog Sales DebtCollection TelephoneandMobile Services Prizes,Sweepstakesand Lotteries CreditCards AdvancePaymentsforCredit Services 47% 8% 5% 5% 4% 4% 3% 2% 2% 2% TopTenReportCategories EmploymentorTax-Related Fraud PhoneorUtilitiesFraud CreditCardFraud LoanorLeaseFraud GovernmentDocumentsor BenefitsFraud 34% 27% 23% 7% 7% TopIdentityTheftTypes 2,046 TotalIdentityTheftReports $1.0M TotalFraudLosses $400 MedianFraudLoss Fraud&OtherReports FraudLosses PuertoRico IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 2,335 TotalFraud&OtherReports Reportsper100KPopulation 76 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromPuertoRicoconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypes ofidentitytheft. 55
  63. 63. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 62 DebtCollection IdentityTheft ImposterScams BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales Prizes,Sweepstakesand Lotteries AutoRelated CreditBureaus,Information FurnishersandReportUsers CreditCards 26% 14% 18% 6% 5% 4% 4% 3% 2% 2% TopTenReportCategories EmploymentorTax-Related Fraud CreditCardFraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 35% 31% 14% 10% 6% TopIdentityTheftTypes 1,302 TotalIdentityTheftReports 8th StateRank (Reportsper100KPopulation) $1.3M TotalFraudLosses $312 MedianFraudLoss 20th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses RhodeIsland IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 5,947 TotalFraud&OtherReports Reportsper100KPopulation 429 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromRhodeIslandconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  64. 64. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 63 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries BanksandLenders CreditBureaus,Information FurnishersandReportUsers TelephoneandMobile Services Shop-at-HomeandCatalog Sales AutoRelated TelevisionandElectronic Media 27% 12% 12% 7% 6% 6% 5% 4% 4% 3% TopTenReportCategories CreditCardFraud PhoneorUtilitiesFraud EmploymentorTax-Related Fraud BankFraud LoanorLeaseFraud 34% 21% 17% 13% 12% TopIdentityTheftTypes 4,509 TotalIdentityTheftReports 21st StateRank (Reportsper100KPopulation) $8.9M TotalFraudLosses $380 MedianFraudLoss 9th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses SouthCarolina IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 33,137 TotalFraud&OtherReports Reportsper100KPopulation 674426 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromSouthCarolinaconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe SouthCarolinaDepartmentofConsumerAffairs.Consumerscanreportmultipletypesofidentitytheft.
  65. 65. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 64 ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries TelephoneandMobile Services DebtCollection BanksandLenders Shop-at-HomeandCatalog Sales AutoRelated CreditBureaus,Information FurnishersandReportUsers CreditCards 16% 10% 13% 9% 7% 7% 6% 3% 3% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud PhoneorUtilitiesFraud LoanorLeaseFraud 45% 20% 17% 11% 9% TopIdentityTheftTypes 403 TotalIdentityTheftReports 50th StateRank (Reportsper100KPopulation) $1.9M TotalFraudLosses $388 MedianFraudLoss 49th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses SouthDakota IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 2,689 TotalFraud&OtherReports Reportsper100KPopulation 427284 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromSouthDakotaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  66. 66. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 65 DebtCollection ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries BanksandLenders TelephoneandMobile Services CreditBureaus,Information FurnishersandReportUsers Shop-at-HomeandCatalog Sales AutoRelated TelevisionandElectronic Media 27% 12% 11% 6% 5% 5% 5% 4% 4% 3% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud GovernmentDocumentsor BenefitsFraud PhoneorUtilitiesFraud 31% 21% 13% 13% 13% TopIdentityTheftTypes 5,586 TotalIdentityTheftReports 24th StateRank (Reportsper100KPopulation) $13.7M TotalFraudLosses $444 MedianFraudLoss 10th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Tennessee IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 43,579 TotalFraud&OtherReports Reportsper100KPopulation 660326 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromTennesseeconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe TennesseeDepartmentofCommerceandInsurance,ConsumerAffairsDivision.Consumerscanreportmultipletypesofidentitytheft.
  67. 67. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 66 DebtCollection IdentityTheft ImposterScams CreditBureaus,Information FurnishersandReportUsers BanksandLenders TelephoneandMobile Services Prizes,Sweepstakesand Lotteries Shop-at-HomeandCatalog Sales AutoRelated TelevisionandElectronic Media 40% 14% 9% 5% 4% 4% 4% 3% 3% 1% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 33% 22% 16% 14% 11% TopIdentityTheftTypes 33,454 TotalIdentityTheftReports 11th StateRank (Reportsper100KPopulation) $57.6M TotalFraudLosses $446 MedianFraudLoss 6th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Texas IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 206,305 TotalFraud&OtherReports Reportsper100KPopulation 773199 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromTexasconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
  68. 68. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 67 ImposterScams IdentityTheft DebtCollection TelephoneandMobile Services Prizes,Sweepstakesand Lotteries BanksandLenders CreditBureaus,Information FurnishersandReportUsers Shop-at-HomeandCatalog Sales AutoRelated InternetServices 17% 13% 16% 8% 6% 6% 5% 5% 3% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud BankFraud LoanorLeaseFraud PhoneorUtilitiesFraud 34% 22% 15% 14% 10% TopIdentityTheftTypes 2,452 TotalIdentityTheftReports 27th StateRank (Reportsper100KPopulation) $6.1M TotalFraudLosses $500 MedianFraudLoss 44th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Utah IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 12,817 TotalFraud&OtherReports Reportsper100KPopulation 419281 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromUtahconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
  69. 69. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 68 ImposterScams IdentityTheft Prizes,Sweepstakesand Lotteries BanksandLenders Shop-at-HomeandCatalog Sales TelephoneandMobile Services AutoRelated DebtCollection CreditBureaus,Information FurnishersandReportUsers CreditCards 18% 13% 9% 8% 8% 7% 4% 4% 3% 3% TopTenReportCategories CreditCardFraud BankFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud LoanorLeaseFraud 45% 16% 14% 13% 6% TopIdentityTheftTypes 354 TotalIdentityTheftReports 48th StateRank (Reportsper100KPopulation) $0.5M TotalFraudLosses $494 MedianFraudLoss 47th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Vermont IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 2,417 TotalFraud&OtherReports Reportsper100KPopulation 401337 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromVermontconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesof identitytheft.
  70. 70. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 69 DebtCollection ImposterScams IdentityTheft BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales Prizes,Sweepstakesand Lotteries CreditBureaus,Information FurnishersandReportUsers AutoRelated CreditCards 19% 14% 13% 7% 6% 5% 5% 4% 4% 2% TopTenReportCategories CreditCardFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud BankFraud LoanorLeaseFraud 39% 19% 17% 15% 7% TopIdentityTheftTypes 7,656 TotalIdentityTheftReports 20th StateRank (Reportsper100KPopulation) $14.1M TotalFraudLosses $438 MedianFraudLoss 13th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Virginia IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 51,932 TotalFraud&OtherReports Reportsper100KPopulation 48761 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromVirginiaconsumers,asindicatedinthecharttitle.Consumerscanreportmultipletypesofidentitytheft.
  71. 71. CONSUMERSENTINELNETWORK DATABOOK2017 _____________________________________________________________________________________________ ________________________________________________________________________________________________________________________________________ FEDERALTRADECOMMISSION·ftc.gov/sentinel2017 70 ImposterScams IdentityTheft DebtCollection BanksandLenders TelephoneandMobile Services Shop-at-HomeandCatalog Sales AutoRelated Prizes,Sweepstakesand Lotteries CreditBureaus,Information FurnishersandReportUsers TelevisionandElectronic Media 19% 13% 10% 16% 9% 6% 5% 5% 4% 3% TopTenReportCategories CreditCardFraud BankFraud EmploymentorTax-Related Fraud PhoneorUtilitiesFraud GovernmentDocumentsor BenefitsFraud 44% 18% 17% 12% 6% TopIdentityTheftTypes 7,360 TotalIdentityTheftReports 16th StateRank (Reportsper100KPopulation) $17.9M TotalFraudLosses $460 MedianFraudLoss 25th StateRank (Reportsper100KPopulation) Fraud&OtherReports FraudLosses Washington IdentityTheftReports Fraud&OtherReportsbyMetropolitanArea 38,549 TotalFraud&OtherReports Reportsper100KPopulation 646282 Percentagesarebasedonthetotalnumberofrelevant2017reportsfromWashingtonconsumers,asindicatedinthecharttitle.Thispageexcludesreportsprovidedbythe WashingtonAttorneyGeneral.Consumerscanreportmultipletypesofidentitytheft.

×