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Driving Excellence in SAP Business One Implementations: The 10 Principles of Quality


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Achieving extraordinary results is not a matter of luck. It requires superior planning and a commitment to the 10 principles of quality. By applying these 10 quality principles, you establish predictability in your implementation and keep your effort and achieved business value in the right balance.

For more information about SAP Business One and to learn how these 10 quality principles can be applied to drive excellence in SAP Business One implementations, please contact us at:

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Driving Excellence in SAP Business One Implementations: The 10 Principles of Quality

  1. 1. SAP Active Quality ManagementDriving Excellence in ImplementationsThe Underlying Quality Principles
  2. 2. Achieving Extraordinary ResultsThe 10 Principles of QualityAchieving extraordinary results isn’t a matter of luck. It requires superior planning and ac­ ommitment to the 10 principles of quality detailed below. By applying these 10 principlesof quality, you establish predictability in your implementation and keep your effort andachieved business value in the right balance.1. Understand the business objectives 3. Work cooperatively with all stake- 5. Staff the project with sufficientas well as the technical requirements holders to achieve project objectives resources with the right skills andThroughout a project, many design and Everyone working on the project must experienceimplementation decisions have to be be focused on achieving the project’s The project team must receive trainingmade. All involved parties must fully o ­ bjectives and must communicate up front so they understand the possi­u­ nderstand the strategic importance c ­ learly and transparently throughout bilities available to them and the impactof the project as well as its business the implementation. This includes of their decisions. The skills and compe­o­ bjectives, key success criteria, and c ­ ommunication with subcontractors, tencies of the implementation teamtechnical requirements. This will help business partners, and the stakeholders members should be reviewed regularlye­ nsure that the proposed solution meets in organizations involved in and impacted to verify that they continue to meet thethe specific needs of the business it by the implementation. demands of the project. Similarly, assess­is to support. The business case for ments of team members’ commitmentthe investment should also be clear to ­ 4. Apply a suitable project governance and time allocation must be carried out­everyone involved. model regularly and adjusted if they are not Roles and responsibilities must be de­ a ­ dequate. A project management plan2. Agree on what can be delivered, fined in the initial engagement phase so must be maintained to align stakeholders,in what time frame, and how timely everyone involved in the project clearly which also facilitates the onboarding ofdelivery can be ensured understands the team structure, the new resources.The timetable, along with the deliver­ lines of communication, and who has  ables and their respective acceptance the authority to make which decisions. 6. Manage the project professionallycriteria, must be agreed upon and signed Formal reporting, clear escalation mech­ using a formal methodologyoff by all parties. This will ensure that anisms, and a project team empowered Before implementation begins, it mustthe implementation is delivered on time to make the necessary decisions in a be agreed which project standards andand with the expected quality and scope. timely manner are instrumental in methodologies will be used to guideThe impact of implementing the pro­ achieving project success. Key perfor­ p ­ roject planning and interaction betweenposed solution as well as any changes mance indicators for the project should team members. The ASAP methodologythat occur as the project progresses be defined and audits scheduled to fulfill from SAP or an equivalent proven imple­must be communicated formally. This compliance requirements. mentation methodology could contributei­nformation will guide decisions con­ valuable support. A project managementcerning project scope, setting up the methodology together with such tools astimetable, and adjusting the timetable the SAP® Solution Manager applicationto keep it realistic and acceptable. management solution and backed byA­ ctivities and tools must be in place to i ­ndustry-recognized project managementmonitor time, budget, and development training and certification would con­of the deliverables. tribute to a professionally and efficiently managed implementation.Driving Excellence in Implementations 2
  3. 3. Achieving Extraordinary ResultsThe 10 Principles of Quality7. Identify and manage risks and issues 9. Ensure that the project team 10. Achieve operational readinessjointly understands where standard SAP with training and change managementCareful identification, analysis, and man­ software functionality and industry- activitiesagement of risks and issues are key to specific best practices will best suit Training for the end users, technical staff,the success of all implementations. The its needs and the support organization is key to aimplementation project should follow Because the possible configurations successful implementation. Training anda formal risk management process. It of SAP software are so versatile and far communication strategies must be care­should involve all relevant parties – the reaching, many unique business require­ fully chosen to prepare end users fororganizations affected by the implemen­ ments can be satisfied through configura­ wholeheartedly embracing new waystation as well as implementation part­ tion alone or the use of solution templates, of working. The person responsible forners – throughout the implementation with no major software modifications organizational change managementphases and should be supported by an n ­ ecessary. This means that a more sus­ should be a long-standing member of theeffective governance policy. All parties tainable solution can be delivered more project management team. The impactmust be prepared to acknowledge risk quickly, at lower risk, and at lower total introducing the new solution will havehonestly; committed to recommending cost of ownership in the long term. All on employees, partners, customers, andpragmatic, rigorous actions to mitigate parties must be aware of the potential management systems must be discussed.risk; and ready to help in implementing o ­ ffered within the standard SAP software Appropriate assistance must be given tothose recommendations. and committed to leveraging it. ensure the success of the new solution and new processes it supports. Technical8. Develop and execute a quality plan staff and support teams must be proper­Everyone involved must work according ly trained to maintain and support theto the same quality management plan, SAP software environment, althoughwhich outlines how the quality of all seasoned resources with past experiencep­ roject deliverables will be measured in operations should also be included inand specifies the review methods and the teams.criteria to be used. This plan sets up aneutral framework for evaluating the newsoftware solution and the deliverablesagainst agreed-upon standards. It helpsleverage lessons learned in later stagesof the implementation, in regional rollouts,and in new implementation projects. “The principles of quality provide customers, ­ partners, and SAP with an effective implementation framework that leads to success.” Henrik Wilken, Vice President, Active Quality Management Customer Care, SAPDriving Excellence in Implementations 3
  4. 4. Implementation ExcellenceKey Areas of SuccessImplementation success is the sum of Transformation Success Technical Successthe success achieved in eight differentareas – five dealing with transformation 1. Architecture and IT strategy 6. Solution feasibilitysuccess and three specific to technical Is the business strategy aligned with Are business process objectives beingsuccess. the application landscape and system met by the new solution? Is the delivery architecture? schedule aligned with the project plan? 2. Program and project management 7. Technical readiness Have plans for implementation, work Are project milestones feasible and ( ­ including data cleansing), resources, aligned with the cutover plan? Has an and budget been made? o ­ peration strategy been worked out for the time period before and after going 3. Functional and integration readiness live? Has the technical integration of Was the functional test successful? Were core business processes, the solution processes and data quality successfully landscape, and critical interfaces been tested end to end? performed? 4. Organizational change management 8. Operational readiness Are key users integrated into the project Is the backup and recovery strategy team? Was the user acceptance test fi ­ nalized? Has the technical robustness s ­ uccessful? Are the end users well pre­ of the production environment been pared and ready? Has data quality been a ­ scertained – covering optimized per­ validated? formance, availability, and consistency of core business processes? 5. Support readiness Is the operation of the solution optimized in respect to both cost and quality? Is the support organization prepared for soft­ ware changes and upgrades? Is the help desk ready to assist end users? Achieving extraordinary results isn’t a matter of luck. It demands superior planning and a commitment to following 10 principles of quality and achieving e ­ xcellence within 8 key areas of success.Driving Excellence in Implementations 4
  5. 5. Recognizing Customer AchievementsIn Search of ExcellenceSAP’S COMMITMENT TO QUALITY SAP QUALITY AWARDS Nominate Your Project If you have completed an SAP® softwareDelivering software solutions that bring SAP presents quality awards to celebrate implementation, consider nominating it forsignificant benefits to the business does customers who apply these quality princi­ a quality award to gain acknowledgementnot just happen. It takes careful planning ples to manage software implemen­ ations t within your organization and recognitionand execution measured against estab­ that meet or exceed their business pro­ externally in the marketplace.lished criteria for achieving excellence. cess requirements and, in the end, deliver Drawing on the experience of tens of significant business value. The panel of The SAP Quality Awards offer opportunities for winning within a local region or country,thousands of organizations that have experts who select the winners includes and then for a chance to go on and win at thesuccessfully implemented SAP solutions, industry experts, primary figures in aca­ o ­ verall regional level for Europe, the Middlewe developed a set of quality principles demia, leading SAP partners, SAP experts, East, and Africa.and identified key areas of success. and former quality award winners.These principles have been confirmed For more information about winner benefits, award categories, criteria, and timeline,as fundamental for achieving excellent please visit A commitment to quality underpinse­ verything we do at SAP. It is a core valueof our organization. The focus on qualityprinciples in implementations – rein­forced through effective cooperationamong all stakeholders – is intendedto help our customers, our partners,and SAP achieve success together.Driving Excellence in Implementations 5
  6. 6. 19104 (12/04) ©2012 SAP AG. All rights reserved.SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign,SAP BusinessObjects Explorer, StreamWork, SAP HANA, andother SAP products and services mentioned herein as well astheir respective logos are trademarks or registered trademarksof SAP AG in Germany and other countries.Business Objects and the Business Objects logo, BusinessObjects,Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and otherBusiness Objects products and services mentioned herein as well as theirrespective logos are trademarks or registered trademarks of BusinessObjects Software Ltd. Business Objects is an SAP company.Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, andother Sybase products and services mentioned herein as well as theirrespective logos are trademarks or registered trademarks of Sybase Inc.Sybase is an SAP company.Crossgate, m@gic EDDY, B2B 360°, and B2B 360° Services are registeredtrademarks of Crossgate AG in Germany and other countries. Crossgateis an SAP company.All other product and service names mentioned are the trademarks oftheir respective companies. Data contained in this document servesinformational purposes only. National product specifications may vary.These materials are subject to change without notice. These materialsare provided by SAP AG and its affiliated companies (“SAP Group”)for informational purposes only, without representation or warranty ofany kind, and SAP Group shall not be liable for errors or omissions withrespect to the materials. The only warranties for SAP Group products andservices are those that are set forth in the express warranty statementsaccompanying such products and services, if any. Nothing herein shouldbe construed as constituting an additional warranty.