Consumers love discounts. Experiment to find what types of offers best resonate with your audience. (Be sure to take their age into consideration, as it affects the types of coupons to which they respond and the type of offers they want. If your subscribers are generally between 25 and 45, now may be the time to start testing Passbook.)
To keep consumers from unsubscribing, marketers continue to need to find the right frequency of emails to send. (Segmentation and targeting can help keep content relevant, and ensure readers are engaged. )
Leverage your consumer community by putting an emphasis on product reviews. (Over 10% submitted their comments just because the retailer asked, and consumers are nearly three times more likely to post a positive review than a negative one.)
If you aren’t taking a mobile-first approach, you are missing and possibly losing a large percentage of your audience. (The proliferation of smart phones has made email more accessible than ever before, and consumers see it as a core function of the device, along with making calls, text messaging, and accessing the internet. You only get one shot for someone to read your email, and it’s more likely than ever before that the opportunity will take place on a smart phone. For marketers, this means that if you aren’t taking a mobile-first approach, you are missing and possibly losing a large percentage of your audience.)
Your subscriber list is filled with people, not just email addresses. (Treat them with respect, listen to their wants, provide content that meets their needs and you will both gain from the relationship.)
BlueHornet's 2014 Consumer Views of Email Marketing Webinar Series Part 2 of 6: Consumer Email Habits
Other Habit-Changing Ideas
• Coupon value changes based on time of day
• Progressive coupons – Every time you use
one you unlock a better one
• Artificially limited quantities… act now or else
• Flash sales
• Exclusive email-only offers
• Don’t be too quick to celebrate
• Survey results vary by age of
• Mobile email is more important
than ever before.
• Your subscriber list is filled with
people, not just email addresses.
• Help your subscribers develop
• Test, test, test.