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Bloomfire... Who, What, and How?

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Learn from Elixiter's success: 50% reduction in time taken to answer questions, 741 knowledge contributions in 180 days, and 97% staff contribution.

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Bloomfire... Who, What, and How?

  1. 1. Who, What, How Bloomfire Success @ Elixiter Shannon Miller
  2. 2. Who & What
  3. 3. Simply Put… 3  Elixiter is a boutique marketing and technology agency specializing in the strategy, implementation, and operational aspects of Marketo, Salesforce.com and the ecosystem of MarTech products that touch those solutions.
  4. 4. Our Team • 35+ Years Marketo Experience • 65+ Active Client Engagement in 10 Countries • 1 Office, 1 Team, 1 Methodology
  5. 5. Recent Team Awards 5
  6. 6. How We Use Bloomfire
  7. 7. Elixiter Best Practices 7 Source of Truth for Consultants No Drafts Allowed If you see something, say something
  8. 8. Continuous Improvement 8
  9. 9. Centralized Knowledge Base 9  Marketo  SFDC  Questions  Brand Assets  How to…
  10. 10. Heathy Competition 10  Leader Board & Awards
  11. 11. Good Clean Fun 11
  12. 12. Success with Bloomfire 12  Quantitative • 50% Reduction in Time to Answer Questions • 741 Contributions Added in 180 Days (4+ new per working day) • 97% of Staff Contribution  Qualitative • Staff Continuing to Request More Info Added to Bloomfire • Staff Asks “Is it on Bloomfire”
  13. 13. Thank You February 1, 2016 13

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