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Privacy and public trust
                   Dr Ian Brown
         Oxford Internet Institute
            University of Oxfo...
Revenue & Customs lose 25m records

   Two discs containing
    names, addresses, DoB,
    NI no. and bank details
    of...
Impact of HMRC data breach

                                                         Alongside Northern Rock
             ...
Significant political impact
45%


40%


35%

                                                         Approve govt record...
Top 5 breaches since 2000


  50
  40
  30
  20
  10
 People affected (m)
    0
           HMRC        DVA   AOL   CardSys...
Impact of breach on TJX
   $5m after-tax charge against Q4 2006
   $12m after-tax charge against Q1 2007
    (investigat...
Costs for business
   Survey of 21 UK businesses spanning eight
    different industry sectors
   Average cost of breach...
EU data privacy concerns




                           Source: Eurobarometer
                           #225 Data Protect...
Users’ privacy concerns
Comfortable to supply…           Privacy concerns about…




                 B. Dutton, E. Helspe...
Surveillance and security




         Source: Eurobarometer #225 Data Protection in the EU, Feb. 2008 p.48
Sharing medical data




                       Source: The Use of Personal
                       Health Information in M...
Conclusions
   Data breaches in public and private sectors
    have had a significant impact on public trust
   Concern ...
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Privacy and public trust

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Privacy and public trust

  1. 1. Privacy and public trust Dr Ian Brown Oxford Internet Institute University of Oxford
  2. 2. Revenue & Customs lose 25m records  Two discs containing names, addresses, DoB, NI no. and bank details of 25m people lost in the post  Chairman of HMRC immediately resigned
  3. 3. Impact of HMRC data breach Alongside Northern Rock and misreported immigration figures, HMRC data loss had a dramatic impact on public trust Source: IPSOS Mori Delivery Index. 946 British adults interviewed by telephone 23-26 Nov 2007
  4. 4. Significant political impact 45% 40% 35% Approve govt record 30% Vote for tomorrow 25% 20% 15% Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- 07 07 07 07 07 07 08 08 08 Data: YouGov tracker poll for Daily Telegraph, 28/3/2008
  5. 5. Top 5 breaches since 2000 50 40 30 20 10 People affected (m) 0 HMRC DVA AOL CardSystems TJX Data: attrition.org
  6. 6. Impact of breach on TJX  $5m after-tax charge against Q4 2006  $12m after-tax charge against Q1 2007 (investigating and containing the intrusion, beefing up computer security, communicating with customers, and various legal and other fees)  $118m after-tax charge against Q2 2008 ($11m in security consultancy fees and other expenses directly related to the attack and a contingency fund of $107m to cover liability payments arising from pending lawsuits)  Non-cash charges $21m expected FY 2009
  7. 7. Costs for business  Survey of 21 UK businesses spanning eight different industry sectors  Average cost of breach: £1.4m or £47 per compromised record  Abnormal customer churn rate of 2.5% after breach  38% saw breaches by outsourcers, consultants and partners, at a significantly higher cost Source: Ponemon Institute 2007 Annual Study: UK Cost of Data Breach
  8. 8. EU data privacy concerns Source: Eurobarometer #225 Data Protection in the EU, Feb. 2008 p.8
  9. 9. Users’ privacy concerns Comfortable to supply… Privacy concerns about… B. Dutton, E. Helsper & M. Gerber (2009) Oxford Internet Survey
  10. 10. Surveillance and security Source: Eurobarometer #225 Data Protection in the EU, Feb. 2008 p.48
  11. 11. Sharing medical data Source: The Use of Personal Health Information in Medical Research, Medical Research Council, June 2007 pp.54-55
  12. 12. Conclusions  Data breaches in public and private sectors have had a significant impact on public trust  Concern over data protection is significant, enduring and extends beyond simple competence - public unhappy about extensive sharing even for purposes such as counter-terrorism and medical research

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