Closing the Online Sale - Rocky Harbour, NL

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Closing the Online Sale - Rocky Harbour, NL

  1. 1. ap gig p:// htt Closing the Online Sale Rob Swick Newfoundland & Labrador Rocky Harbour
  2. 2. Times Have Changed Closing the Online Sale
  3. 3. Benefits of Online Booking ✓ Staffing, efficiency ✓ Customer benefits ✓ Other reasons Closing the Online Sale
  4. 4. “it takes the burden off of the operator to answer the question ‘do you have a room on this night?’ and lets the consumer find this out on their own... In the first year 50% of our reservations were online, and now almost 80% of the reservations are being done online.” Judy Pye, Owner, Shipwright Inn Closing the Online Sale
  5. 5. Benefit 1: Less Staffing Time & Hassle  No physical space  Booking online anytime  Client can change booking Closing the Online Sale
  6. 6. Benefit 2: Customer Benefits  Provides consistent customer experience  Customers can book anytime  Don’t miss a sale  Online bookers may be best customers  Adds functionality to site Closing the Online Sale
  7. 7. Benefit 3: Additional Reasons  GDS connection to Expedia, etc.  POS and other integration  Email etc. often integrated  Great for groups Closing the Online Sale
  8. 8. Thank you htt p:// gig ap

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