Great Service  Sales People Great Process’sConsistent Pricing   Guidelines     Equals   Gross Profit
Please take a minute to look over the sheets in this presentation. More than ever weneed to take a hard look at pricing an...
STORE                 ADVISOR NAME     Flush PenetrationOrr Nissan South         DEBBIE MCDONALD                          ...
Store                Advisor Name   ScoreGreenville Nissan       AMANDA L TROTTER                $114Sparks Nissan        ...
Store                     Advisor Name   ScoreGreg May Honda           DEBRA J LOWE                       $35,483Greg May ...
Patterson Chrysler    WILLIAM ROY SIMMONS      $250Patterson Chevrolet   PAULA LAROUX             $240Orr Chevrolet       ...
Store                  Advisor Name   ScoreSparks Nissan            RACHEL T LEE                       84%Orr Nissan      ...
Store                        Advisor Name   HoursGreg May Honda        DEBRA J LOWE                                315.3Gr...
Store              Advisor Name    ScoreOrr Honda             SCOTT T WALL                 53%Orr Nissan South      DEBRA ...
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Advisor performance 5.26.2012

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Advisor Performance 5.26.2012

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Advisor performance 5.26.2012

  1. 1. Great Service Sales People Great Process’sConsistent Pricing Guidelines Equals Gross Profit
  2. 2. Please take a minute to look over the sheets in this presentation. More than ever weneed to take a hard look at pricing and processes in our Service and Parts departments.I have set these slides to bring a little clarity to the picture. Sorted best to worst andeach employee has the name of the store they work in beside their names. With theexception of a brand new employee all should be held accountable for discounts andcareless pricing mistakes that cost all of us money. The service managers should beheld accountable for this first then all others.SUGGESTION: I think it would pay big dividends if we all set pricing the same in allstores, of like makes. The times an advisor gets over on some customer by gouging isnot nearly as often as the times the customer leaves and we get minimums. We wouldbe better suited to be consistent in pricing percentages and then just insist that ourpeople be the best looking, most professional acting customer contact we can find. Andwhen our people give away the profit the service manager handles them, before youhandle himI am in the process of pulling the twenty most common op codes in each store so thatwe can get a look at how much we differ. Maybe we just tie those down to a certainprice. We just need more control over thousands of transactions a month.Anyway please read , use to keep people working within guidelines. Thanks
  3. 3. STORE ADVISOR NAME Flush PenetrationOrr Nissan South DEBBIE MCDONALD 89%Orr Honda SCOTT T WALL 83%Orr Nissan South JERE WREN 78%Patterson Chrysler ROY SIMMONS 70%Orr Nissan South TERESA G HUBERELL 66%Sparks Kia MICHAEL A ASTON 65%Orr Nissan Corinth DAVID RILEY 62%Orr Nissan Corinth KEVIN AUSTIN 58%Nissan OF Greenville AMANDA L TROTTER 55%Sparks Nissan RACHEL LEE 53%Nissan OF Greenville CHARLIE ROBERTS 52%Orr Chevrolet MICHAEL WAYNE HILLIS 50%Greg May Honda DEBRA J LOWE 49%Orr Chevrolet MICHAEL EVILSIZER 49%Orr Nissan Corinth GREG RUSSELL 45%Orr Hyundai JOE STAHL 45%Victory GMC BOBBY RAY HERNANDEZ 43%Greg May Honda THOMAS W WHELCHEL 42%Victory Kia BRAD PARKER 42%Sparks Nissan JUSTEN J YERGER 40%Orr Nissan North JOHN STEWART 39%Patterson Chevrolet PAULA LAROUX 37%Orr Hyundai JERRY ROBINSON 35%Orr Chevrolet JOHN KELLY 33%Patterson Chevrolet SHANE HOOTEN 32%Sparks Nissan PENNY EASOM 32%Greg May Chevrolet MACK V ANDERSON JR 31%Victory Honda JOSEPH ALFRED SALAZAR III 31%Victory Honda NANCY CULLEN 28%Orr Nissan North TERRY STEPHENSON 28%Patterson Nissan STEWART CLEESON 28%Patterson Chrysler JEFFREY L SETTLE 26%Orr Mitsubishi ELIZABETH ANN ODOM 26%Greg May Chevrolet ALBERT J HORNACK JR 26%Victory GMC BRIAN ALVARADO 25%Patterson Nissan DOREEN PEPPER 25%Patterson Nissan ROBERT MCCULLY 23%Patterson Nissan MICHELLE NELMS 20%Orr Nissan North DON COLLINS 20%Patterson Chevrolet TAMMY BALLEW 18%Orr Honda STEVE SIMMONS 8%Orr Mitsubishi NICHOLAS CALLOWAY 6% Advisor Flush Penetration
  4. 4. Store Advisor Name ScoreGreenville Nissan AMANDA L TROTTER $114Sparks Nissan RACHEL T LEE $110Patterson Chrysler WILLIAM ROY SIMMONS $105Patterson Nissan MICHELE NELMS $104Orr Hyundai JAMES ROBINSON $103Orr Hyundai JOE STAHL $103Greg May Chevrolet MACK V ANDERSON JR $103Victory Motors BOBBY RAY HERNANDEZ $102Sparks Nissan JUSTEN J YERGER $102Orr Nissan South DEBRA DIANE MCDONALD $100Orr Chevrolet MICHAEL EVILSIZER $100Orr Nissan South TERESA G HUBREL $100Orr Nissan TERRY A STEPHENSON $100Sparks Nissan PENNY DIANE EASOM $99Orr Nissan Corinth DAVID RILEY $98Patterson Nissan DOREEN PEPPER $98Honda of Paris SCOTT R GURLEY $98Greg May Honda DEBRA J LOWE $96Greg May Chevrolet ALBERT J HORNAK JR $94Orr Mitsubishi Kia ELIZABETH ANN ODOM $94Orr Honda SCOTT T WALL $94Patterson Nissan STEWART CLEESEN $94Greg May Honda THOMAS W. WHELCHEL $94Patterson Nissan ROBERT MCCULLY $93Patterson Chevrolet PAULA LAROUX $93Orr Nissan South JERE W WREN $92Victory Honda JOE A SALAZAR $92Orr Nissan Corinth KEVIN AUSTIN $92Victory Motors BRIAN JAMES ALVARADO $91Greenville Nissan CHARLIE ROBERTS $90Orr Nissan Corinth GREG RUSSELL $90Patterson Chrysler JEFFREY L SETTLE $90Sparks Kia MICHAEL A ASTON $90Orr Mitsubishi Kia NICHOLAS CALLOWAY $90Victory Honda NANCY C CULLEN $88Patterson Chevrolet SHANE HOOTEN $87Orr Chevrolet JOHN W KELLY IV $86Orr Nissan DONALD ANTIONE COLLINS $82Patterson Chevrolet TAMMY BALLEW $82Orr Nissan MICHAEL DAVID MATRANGA $81Orr Chevrolet MICHAEL WAYNE HILLIS $81Orr Honda ERIC J SPINK $80Honda of Paris SHANE BARNETT $77Orr Honda STEVEN J SIMMONS $77Orr Nissan JOHN H. STEWART $74Victory Motors BRADLEY MICHAEL PARKER $66Orr Chevrolet WILLIAM A SIMPSON $65Orr Nissan Corinth JAMES MANOS $43
  5. 5. Store Advisor Name ScoreGreg May Honda DEBRA J LOWE $35,483Greg May Honda THOMAS W. WHELCHEL $31,595Patterson Chrysler WILLIAM ROY SIMMONS $31,544Patterson Chevrolet PAULA LAROUX $26,591Victory Motors BOBBY RAY HERNANDEZ $24,733Orr Chevrolet MICHAEL EVILSIZER $22,913Orr Nissan South DEBRA DIANE MCDONALD $21,908Patterson Nissan DOREEN PEPPER $20,797Sparks Nissan RACHEL T LEE $20,612Victory Honda NANCY C CULLEN $20,209Patterson Nissan ROBERT MCCULLY $19,907Sparks Nissan JUSTEN J YERGER $19,803Orr Nissan South TERESA G HUBREL $19,611Victory Honda JOE A SALAZAR $19,241Patterson Chevrolet TAMMY BALLEW $19,045Sparks Nissan PENNY DIANE EASOM $17,885Sparks Kia MICHAEL A ASTON $17,539Patterson Chrysler JEFFREY L SETTLE $17,452Orr Nissan TERRY A STEPHENSON $17,418Orr Nissan Corinth DAVID RILEY $16,781Orr Chevrolet JOHN W KELLY IV $16,316Orr Nissan Corinth KEVIN AUSTIN $16,176Greg May Chevrolet MACK V ANDERSON JR $16,090Patterson Chevrolet SHANE HOOTEN $16,000Greenville Nissan AMANDA L TROTTER $15,929Orr Honda SCOTT T WALL $14,765Patterson Nissan STEWART CLEESEN $14,667Victory Motors BRIAN JAMES ALVARADO $14,301Orr Nissan South JERE W WREN $13,906Orr Nissan DONALD ANTIONE COLLINS $12,830Orr Mitsubishi Kia ELIZABETH ANN ODOM $11,855Honda of Paris SHANE BARNETT $11,572Greg May Chevrolet ALBERT J HORNAK JR $11,088Orr Nissan MICHAEL DAVID MATRANGA $10,647Orr Honda STEVEN J SIMMONS $10,098Greenville Nissan CHARLIE ROBERTS $10,067Orr Chevrolet MICHAEL WAYNE HILLIS $10,002Orr Nissan Corinth GREG RUSSELL $9,562Patterson Nissan MICHELE NELMS $9,533Orr Mitsubishi Kia NICHOLAS CALLOWAY $8,542Orr Hyundai JAMES ROBINSON $8,098Orr Hyundai JOE STAHL $7,984Victory Motors BRADLEY MICHAEL PARKER $7,768Honda of Paris SCOTT R GURLEY $4,691Orr Honda ERIC J SPINK $4,656Orr Nissan Corinth JAMES MANOS $3,367Orr Chevrolet WILLIAM A SIMPSON $2,123Orr Nissan JOHN H. STEWART $1,506
  6. 6. Patterson Chrysler WILLIAM ROY SIMMONS $250Patterson Chevrolet PAULA LAROUX $240Orr Chevrolet MICHAEL EVILSIZER $197Orr Nissan Corinth KEVIN AUSTIN $177Greenville Nissan AMANDA L TROTTER $169Orr Nissan South DEBRA DIANE MCDONALD $163Orr Nissan Corinth DAVID RILEY $159Orr Honda SCOTT T WALL $157Victory Motors BOBBY RAY HERNANDEZ $149Sparks Nissan RACHEL T LEE $145Patterson Chevrolet TAMMY BALLEW $143Sparks Nissan JUSTEN J YERGER $133Greg May Honda DEBRA J LOWE $130Sparks Kia MICHAEL A ASTON $129Orr Nissan South TERESA G HUBREL $128Patterson Chevrolet SHANE HOOTEN $127Patterson Nissan DOREEN PEPPER $126Greg May Chevrolet MACK V ANDERSON JR $126Sparks Nissan PENNY DIANE EASOM $123Orr Nissan TERRY A STEPHENSON $123Greg May Honda THOMAS W. WHELCHEL $121Orr Chevrolet MICHAEL WAYNE HILLIS $119Orr Mitsubishi Kia ELIZABETH ANN ODOM $116Greenville Nissan CHARLIE ROBERTS $113Victory Honda NANCY C CULLEN $112Orr Nissan Corinth GREG RUSSELL $111Orr Nissan South JERE W WREN $111Orr Chevrolet JOHN W KELLY IV $109Patterson Chrysler JEFFREY L SETTLE $105Victory Honda JOE A SALAZAR $105Patterson Nissan STEWART CLEESEN $104Victory Motors BRIAN JAMES ALVARADO $102Patterson Nissan ROBERT MCCULLY $99Orr Nissan MICHAEL DAVID MATRANGA $94Honda of Paris SCOTT R GURLEY $91Greg May Chevrolet ALBERT J HORNAK JR $90Orr Nissan DONALD ANTIONE COLLINS $89Orr Nissan JOHN H. STEWART $83Honda of Paris SHANE BARNETT $83Patterson Nissan MICHELE NELMS $82Orr Hyundai JOE STAHL $81Orr Honda ERIC J SPINK $78Orr Mitsubishi Kia NICHOLAS CALLOWAY $75Orr Honda STEVEN J SIMMONS $75Orr Hyundai JAMES ROBINSON $73Victory Motors BRADLEY MICHAEL PARKER $53Orr Chevrolet WILLIAM A SIMPSON $36Orr Nissan Corinth JAMES MANOS $25
  7. 7. Store Advisor Name ScoreSparks Nissan RACHEL T LEE 84%Orr Nissan TERRY A STEPHENSON 83%Greg May Honda DEBRA J LOWE 82%Sparks Nissan PENNY DIANE EASOM 82%Greg May Honda THOMAS W. WHELCHEL 82%Patterson Nissan MICHELE NELMS 81%Sparks Nissan JUSTEN J YERGER 81%Greenville Nissan AMANDA L TROTTER 81%Orr Nissan Corinth DAVID RILEY 81%Orr Nissan Corinth KEVIN AUSTIN 81%Honda of Paris SCOTT R GURLEY 81%Victory Motors BOBBY RAY HERNANDEZ 80%Orr Nissan Corinth GREG RUSSELL 80%Orr Hyundai JOE STAHL 80%Orr Nissan South TERESA G HUBREL 80%Victory Honda JOE A SALAZAR 80%Patterson Nissan DOREEN PEPPER 80%Orr Nissan South DEBRA DIANE MCDONALD 79%Victory Motors BRIAN JAMES ALVARADO 79%Orr Hyundai JAMES ROBINSON 79%Victory Honda NANCY C CULLEN 79%Patterson Nissan ROBERT MCCULLY 79%Orr Nissan MICHAEL DAVID MATRANGA 79%Orr Nissan DONALD ANTIONE COLLINS 79%Orr Honda SCOTT T WALL 79%Greg May Chevrolet MACK V ANDERSON JR 79%Orr Nissan Corinth JAMES MANOS 78%Patterson Chrysler JEFFREY L SETTLE 78%Patterson Nissan STEWART CLEESEN 78%Sparks Kia MICHAEL A ASTON 78%Orr Honda ERIC J SPINK 78%Orr Honda STEVEN J SIMMONS 77%Orr Mitsubishi Kia ELIZABETH ANN ODOM 77%Orr Nissan JOHN H. STEWART 77%Greenville Nissan CHARLIE ROBERTS 77%Orr Nissan South JERE W WREN 77%Greg May Chevrolet ALBERT J HORNAK JR 76%Orr Mitsubishi Kia NICHOLAS CALLOWAY 76%Orr Chevrolet MICHAEL EVILSIZER 76%Honda of Paris SHANE BARNETT 75%Patterson Chrysler WILLIAM ROY SIMMONS 75%Patterson Chevrolet TAMMY BALLEW 75%Victory Motors BRADLEY MICHAEL PARKER 75%Orr Chevrolet JOHN W KELLY IV 74%Patterson Chevrolet PAULA LAROUX 73%Patterson Chevrolet SHANE HOOTEN 73%Orr Chevrolet MICHAEL WAYNE HILLIS 72%Orr Chevrolet WILLIAM A SIMPSON 72%
  8. 8. Store Advisor Name HoursGreg May Honda DEBRA J LOWE 315.3Greg May Honda THOMAS W. WHELCHEL 283.4Patterson Chrysler WILLIAM ROY SIMMONS 242.6Patterson Chevrolet PAULA LAROUX 226.4Victory Motors BOBBY RAY HERNANDEZ 214.0Orr Chevrolet MICHAEL EVILSIZER 194.9Patterson Nissan DOREEN PEPPER 184.3Victory Honda NANCY C CULLEN 182.4Orr Nissan South DEBRA DIANE MCDONALD 172.2Victory Honda JOE A SALAZAR 167.2Patterson Chevrolet SHANE HOOTEN 163.0Sparks Nissan JUSTEN J YERGER 160.0Patterson Nissan ROBERT MCCULLY 159.5Patterson Chevrolet TAMMY BALLEW 159.0Patterson Chrysler JEFFREY L SETTLE 156.5Orr Chevrolet JOHN W KELLY IV 152.5Orr Nissan South TERESA G HUBREL 151.6Sparks Nissan PENNY DIANE EASOM 148.9Orr Nissan Corinth DAVID RILEY 148.7Victory Motors BRIAN JAMES ALVARADO 145.6Orr Nissan Corinth KEVIN AUSTIN 145.5Sparks Kia MICHAEL A ASTON 136.0Orr Nissan South JERE W WREN 134.0Sparks Nissan RACHEL T LEE 132.9Honda of Paris SHANE BARNETT 126.2Patterson Nissan STEWART CLEESEN 122.6Orr Nissan TERRY A STEPHENSON 122.2Orr Nissan DONALD ANTIONE COLLINS 121.1Greenville Nissan AMANDA L TROTTER 116.7Orr Mitsubishi Kia ELIZABETH ANN ODOM 115.8Orr Honda SCOTT T WALL 114.7Orr Chevrolet MICHAEL WAYNE HILLIS 113.4Greg May Chevrolet MACK V ANDERSON JR 108.6Greenville Nissan CHARLIE ROBERTS 106.8Orr Nissan MICHAEL DAVID MATRANGA 95.6Victory Motors BRADLEY MICHAEL PARKER 95.0Orr Nissan Corinth GREG RUSSELL 88.3Orr Mitsubishi Kia NICHOLAS CALLOWAY 88.3Orr Honda STEVEN J SIMMONS 82.8Greg May Chevrolet ALBERT J HORNAK JR 82.3Patterson Nissan MICHELE NELMS 70.8Orr Hyundai JOE STAHL 66.8Orr Hyundai JAMES ROBINSON 64.9Orr Nissan Corinth JAMES MANOS 49.9Orr Honda ERIC J SPINK 40.0Orr Chevrolet WILLIAM A SIMPSON 30.0Orr Nissan JOHN H. STEWART 13.2
  9. 9. Store Advisor Name ScoreOrr Honda SCOTT T WALL 53%Orr Nissan South DEBRA DIANE MCDONALD 51%Orr Nissan South TERESA G HUBREL 50%Orr Nissan MICHAEL DAVID MATRANGA 47%Victory Honda NANCY C CULLEN 47%Orr Nissan JOHN H. STEWART 45%Patterson Chevrolet PAULA LAROUX 45%Patterson Chevrolet SHANE HOOTEN 45%Patterson Chevrolet TAMMY BALLEW 45%Victory Honda JOE A SALAZAR 45%Greg May Honda THOMAS W. WHELCHEL 45%Patterson Nissan DOREEN PEPPER 45%Orr Nissan TERRY A STEPHENSON 44%Victory Motors BOBBY RAY HERNANDEZ 44%Orr Nissan South JERE W WREN 44%Patterson Nissan STEWART CLEESEN 43%Orr Nissan Corinth GREG RUSSELL 43%Victory Motors BRIAN JAMES ALVARADO 43%Orr Honda STEVEN J SIMMONS 43%Sparks Nissan PENNY DIANE EASOM 42%Orr Nissan Corinth DAVID RILEY 42%Honda of Paris SCOTT R GURLEY 42%Greg May Chevrolet MACK V ANDERSON JR 42%Orr Nissan Corinth JAMES MANOS 42%Sparks Nissan RACHEL T LEE 42%Patterson Nissan ROBERT MCCULLY 42%Orr Mitsubishi Kia ELIZABETH ANN ODOM 41%Greg May Chevrolet ALBERT J HORNAK JR 41%Orr Mitsubishi Kia NICHOLAS CALLOWAY 41%Orr Honda ERIC J SPINK 41%Greenville Nissan AMANDA L TROTTER 40%Greg May Honda DEBRA J LOWE 40%Sparks Kia MICHAEL A ASTON 40%Orr Chevrolet MICHAEL EVILSIZER 40%Victory Motors BRADLEY MICHAEL PARKER 39%Orr Nissan Corinth KEVIN AUSTIN 39%Sparks Nissan JUSTEN J YERGER 39%Orr Hyundai JAMES ROBINSON 39%Orr Hyundai JOE STAHL 39%Patterson Chrysler WILLIAM ROY SIMMONS 39%Honda of Paris SHANE BARNETT 36%Patterson Nissan MICHELE NELMS 35%Orr Chevrolet JOHN W KELLY IV 34%Patterson Chrysler JEFFREY L SETTLE 34%Greenville Nissan CHARLIE ROBERTS 33%Orr Chevrolet WILLIAM A SIMPSON 32%Orr Chevrolet MICHAEL WAYNE HILLIS 32%Orr Nissan DONALD ANTIONE COLLINS 30%

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