FINEOS: Crowd Sourcing Rules!

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Presented to FInancial Executives Conference to help them improve their performance through the use of social media and crowd sourcing

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FINEOS: Crowd Sourcing Rules!

  1. 1. YES WE CAN<br />How to Win Using Social Technologies<br />Barry Libert, Chairman and CEO, Mzinga<br />Thursday, November 6, 2008<br />
  2. 2. Be the change you wish to see in the world. - Ghandi<br />
  3. 3. SOMETHING BIG HAPPENED.<br />CHANGE YOU CAN BELIEVE IN.<br />HOW YOU CAN GET STARTED.<br />
  4. 4. Something big happened.<br />
  5. 5. WE voted. He won. <br />
  6. 6. 1. A MORE EFFICIENT CAMPAIGN<br />
  7. 7. 2. A SOCIAL PLATFORM<br />
  8. 8. 3. COMMUNITY-BASED ACTIVITIES<br />
  9. 9. 905% more Youtube views<br />380% more Facebook friends<br />$639M<br />280% more Twitter followers<br />380% more MySpace supporters<br />
  10. 10. YOU CAN WIN TOO!<br />
  11. 11. Three Industry Problems<br />Customer Retention – 1 in 5 will defect<br />Employee Knowledge – Aging population<br />Generating New Business – Increased revenues<br />
  12. 12. You are not alone. Employees and Customers Feel Like This.<br />
  13. 13.
  14. 14. Change youcan believe in.<br />
  15. 15. A NEW BUSINESS MODEL<br />
  16. 16. SOCIAL TECHNOLOGIES<br />
  17. 17. COMMUNITY BASED INITIATIVES<br />
  18. 18. 200+ ENTERPRISE CUSTOMERS<br />STRATEGY, SOCIAL SOFTWARE, MODERATION, ANALYTICS<br />2 BILLION INTERACTIONS/MONTH<br />57 MILLION USERS<br />
  19. 19. LEADING BRANDS ARE STARTING<br />
  20. 20. How you can get started.<br />
  21. 21. #1. SUPPORT CUSTOMERS<br />
  22. 22. Create forums<br />Build communities.<br />
  23. 23. Customers will be 50% more loyal<br />
  24. 24. Save87% on customer support costs<br />
  25. 25. YES YOU CAN<br />
  26. 26. #2. DRIVE LEADS<br />
  27. 27. Sponsor contests<br />Join Social networks.<br />
  28. 28. 56% of Americans say they feel “a stronger connection with, and better served by, companies they can interact with in a social media environment” <br />
  29. 29. Have customers who are willing to spend54% more<br />
  30. 30. YES YOU CAN<br />
  31. 31. #3. IMPROVE PRODUCTIVITY<br />
  32. 32. Start an Idea share.<br />Use polls, ratings, and reviews.<br />
  33. 33. Receive 2x more positive feedback from employees and customers.<br />
  34. 34. Save money during budget cuts and times of financial crisis. <br />
  35. 35. YES YOU CAN<br />
  36. 36.
  37. 37. He won. You can too!<br />
  38. 38. The Future of Business is Social<br />THANK YOU!<br />www.mzinga.com<br />barry@mzinga.com<br />Twitter: @blibert<br />THANK YOU!<br />38<br />

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