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The Lone Ranger: Managing the Ups and Downs of One-Person Offices and Small Teams by Ron Bronson (Now What? Conference 2016)


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The challenges of doing everything with less is increasingly difficult for all of us. In this talk, Ron will draw on years of experience in random outposts to uncover how he maximized the advantages and disadvantages of small-team life. You’ll also learn tactics for improving your own productivity in your own office.

From the 2016 Now What? Conference:

Published in: Internet
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The Lone Ranger: Managing the Ups and Downs of One-Person Offices and Small Teams by Ron Bronson (Now What? Conference 2016)

  1. 1. Managing the Ups & Downs of Small Teams & Solo Work Now What? 2016 Ron Bronson
  2. 2. About Ron Director, Nordic Strategy Lab Speaker. Practice: UX/Digital Strategy. Service Design. Past: Omnivore Athletic, Aggregate Conference, Future Wyoming.
  3. 3. What’s your role?
  4. 4. Meet Liz Marketing Manager, Aha! Insurance Co. ● Graphic design ● Copywriting ● Marketing
  5. 5. Some of Liz’s Tasks ● Organizing content from subject matter experts. ● Serving as liaison between remote IT team & agents. ● Social media management ● Weekly reporting to her boss, the Director of Operations.
  6. 6. What Liz likes ● Independence ● Fewer steps ● Agility ● Adaptability ● Variety
  7. 7. What Liz doesn’t like ● Not enough time in a day ● Lack of buy-in ● No upward mobility ● Having to wear lots of hats
  8. 8. How do we help Liz?
  9. 9. ● Having the confidence & authority to delegate tasks. ● Motivating subject matter experts to provide content. ● Building frayed bridges between her area & IT. ● Being seen as knowledgeable. Liz’s Challenges
  10. 10. "The corollary to accountability is forgiveness. Things go wrong all of the time in relationships...this is not to say that failure is accepted; rather, that it is acknowledged and understood." Charlene Li (Open Leadership)
  11. 11. How does Liz solve for X?
  12. 12. Knowing her own limits.
  13. 13. It’s not enough to communicate. She has to evangelize.
  14. 14. Resisting the urge to say “that’s not my job!”
  15. 15. Frameworks
  16. 16. Delegation Rank An assessment system for bullpen environments to help people better measure expectations. 1. Independent 2. Seek Approval 3. Research & Return
  17. 17. Strategize Prioritize Execute Measure Evaluate
  18. 18. "The more people involved in a given task, the more potential agreements need to be negotiated to do anything, and the greater the transaction costs." Clay Shirky (Here Comes Everybody)
  19. 19. Tusen Takk. @ronbronson