Relentless change in an IT environment is a constant challenge for IT professionals. Join Blazent for an informative 45-minute webinar featuring financial services leader Pacific Life Insurance, who will describe their first-hand experience on improving data quality and its impact on driving their IT infrastructure to new levels of performance across the organization. You can also watch this presentation as an on-demand webinar: http://bit.ly/1N9ff59

1. Pacific Life:
Our Journey to a Quality
CMDB

2. Offering insurance since 1868,
Pacific Life provides a wide range
of life insurance products,
annuities, and mutual funds, and
offers a variety of investment
products and services to
individuals, businesses and
pension plans.
• 387th FORTUNE 500 Company
• $137 B in assets
• $7.7 B in revenue
• The Pacific Life Foundation has donated $84
million in the past 30 yrs.
• ~3000 employees worldwide
• Home office in Newport Beach, CA
• Corporate IT’s Mission – We deliver technology
services and solutions that enable the Company
to meet its goals.
2
About Pacific Life Insurance Company

3. • Early adopters of ServiceNow (2009)
• Currently on the Fuji version
• Several applications/modules deployed
(Incident, Problem, Change, Request,
Service Catalog, Configuration Mgmt
(CMDB), PPM, Resource Mgmt,
Discovery, SDLC & Contract Mgmt)
• Custom applications built on the
platform
• Integrations with other systems (CA
Spectrum, Microsoft Systems Center,
Splunk, etc.)
• Development/ support team – 2.5
developers/admins, 1 BA/QA resource,
2 process leads, on demand “virtual
admin” resource from a partner
3
Pacific Life’s ITSM Environment

4. • First CMDB implementation done on the
BMC Remedy platform, migrated to
ServiceNow 5+ years ago
• Discovery as a single automated source
(challenges w/ reaching all devices)
• A CMDB with inaccurate and missing
data that no one trusted (information
remained in silos).
• No automation to improve CMDB data
quality
• Slow, labor-intensive maintenance &
reconciliation
• Inability to find active assets not in
ServiceNow (downstream processes
such as Incident & change suffered)
• Unable to validate existing data in
ServiceNow CMDB
4
CMDB Challenges prior to Blazent

5. 5
• Concentrate on foundational aspects of the CMDB
• Use data from several embedded management systems to augment CMDB data
rather than rely on a single source
• Take an iterative approach (show value, add features)
• Engage tool/ CI owners in the process (share in the responsibility)
• Develop a SACM policy and supporting procedures, integrate them with change and
incident management
A New Approach

6. 6
• Blazent was seen as the Foundation for Data Quality
• Able to easily leverage existing management systems and electronic data sources to
improve quality and completeness in an automated way (key differentiator)
• The tight integration of Blazent with ServiceNow was compelling
• Considered BDNA but software title normalization not our key objective
• The cloud implementation of Blazent (easy upgrades)
• Product roadmap described exciting future capabilities
Why Blazent was Chosen

7. Our Solution
7

8. • Normalized values based on reference tables and
choice lists within ServiceNow increasing accuracy
and usability of the data
• Updates to non-discoverable values in ServiceNow
(Patch Collection, Role, Description, Support Group,
etc.) creating a more comprehensive and accurate
CMDB
• Data quality responsibility now shared/distributed
based on CI class ownership.
• Data conflict resolution seen as a logical extension
of existing work since it’s all in ServiceNow
8
Impact of Blazent at Pacific Life
18,558
18,558 Missing CI
values identified and
resolved
17,050
17,050 CI Attribute
conflicts identified &
resolved
100K
Validate the
correctness of 100k
ServiceNow values
weekly

9. • Building a foundation of quality data was
only the beginning
• Application dependency mapping and
service modeling are key future
capabilities.
• Pac Life teams started to trust the data,
we were able to obtain more
engagement across the organization.
This made our work more collaborative.
• Other areas of the organization are
defining future system requirements,
going from having to use the system to
wanting to.
• Operations team - management tool coverage
(OpsFlare)
• Finance team – Asset Management, Software
& Hardware (SACM, SOFTRAC)
9
The Future for Blazent and Pacific Life

10. Thank You

11. Blazent Philosophy
11
Baseball:
“You can’t hit what you
can’t see.”
Technology Management:
“You can’t manage what you
can’t see. Intelligent business
and IT decisions both start
with visibility.”

12. Purpose Built Big Data for IT
12
Best of
Breed Big
Data
Technology
World Class
Data
Scientists
All Packaged
in the Value
of SaaS
Offering

13. Purpose-Built Big Data Platform for IT
Blazent
13
Application
Performance
Dev Ops Distribution Data Center
Financial
Management
Change
Management
Problem
Management
Event
Management
Anti Virus Spreadsheets Software External Cloud
Server
Monitoring
Contract
Management
MSPs Virtualization
Asset
Management
Discovery
Application
Dependency
Configuration Incident Purchasing
Human
Resources
Security
Organize
Validate
Visibility

14. “Blazent brings big data to IT operations management”
“Does Blazent Have Something Genuine Here?”
“How Blazent isTaking Data Intel, Management
to a New Level”
“New Product of theWeek: Blazent
Intelligence Platform”
“Blazent Pulls Big Data PiecesTogether”
In The News…

15. Thank You
For further information please
contact sales@Blazent.com
www.Blazent.com