Virtual Vs. Traditional Teams

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Great insight on how to maximize performance of virtual teams

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Virtual Vs. Traditional Teams

  1. 1. How Virtual Teams Can OutperformTraditional TeamsFeaturing Keith Ferrazzi, a foremost expert on professionalrelationship development and author of Never Eat Alone andWhos Got Your Back? Sponsored bySEPTEMBER 26, 2012
  2. 2. Questions? Text questions and commentsSEPTEMBER 26, 2012
  3. 3. Follow the Conversation on Twitter Use #HBRwebinar @HBRExchangeSEPTEMBER 26, 2012
  4. 4. How Virtual Teams Can OutperformTraditional TeamsFeaturing Keith Ferrazzi, a foremost expert on professionalrelationship development and author of Never Eat Alone andWhos Got Your Back?SEPTEMBER 26, 2012
  5. 5. Today’s SpeakerKeith Ferrazzi, a foremost experton professional relationshipdevelopment and author ofNever Eat Alone andWhos Got Your Back?SEPTEMBER 26, 2012
  6. 6. Virtual WorkplaceHBR Webinar, September 26, 2012Keith Ferrazzi, CEO Ferrazzi Greenlight 6
  7. 7. How we arrived at the new“People Rules”in an increasinglyvirtual world @keithferrazzi Facebook.com/KeithFerrazzi
  8. 8. 1. Close but Far Apart 6. Dispersed Teams Can2. How to Build Real Trust in a Outperform Co-Located Virtual Environment 7. The Right Way to Run a3. Collaboration in a Virtual Virtual Meeting Environment 8. Evaluating Employees Who4. How to Avoid Virtual Can’t Be Seen Miscommunications 9. Off-Sites Should Go Virtual5. The Virtual Reality of 10. The Future of the Virtual Workplace Conflicts Workplace
  9. 9. WHEN TEAMS ARE CLOSEBUT FAR APART
  10. 10. VIRTUALDISTANCE� Physical Distance� Operational Distance� Affinity Distance @keithferrazzi Facebook.com/KeithFerrazzi
  11. 11. AFFINITYDISTANCEhas the greatest effect oninnovation, trust, learning,and other team outcomes. @keithferrazzi Facebook.com/KeithFerrazzi
  12. 12. Teams that have highVIRTUAL DISTANCEsuffer:� a 90% drop in innovation effectiveness� more than 80% plunge in trust� 60% decline in finishing projects on time and within budget @keithferrazzi Facebook.com/KeithFerrazzi
  13. 13. Don’t overestimate the impactBEST of physical distancePRACTICES Avoid being penny-wise but pound-foolishTO MINIMIZE Go for the low-hanging fruitVIRTUAL Leverage small changes intoDISTANCE large effects @keithferrazzi Facebook.com/KeithFerrazzi
  14. 14. HOW TO BUILD REAL TRUST INA VIRTUAL ENVIRONMENT
  15. 15. TRUST can beactively accelerated andmaintained on virtualteams even when theyhave to be assembled onthe fly from employeesacross the globe. @keithferrazzi Facebook.com/KeithFerrazzi
  16. 16. BEST Leverage “swift trust”PRACTICES Proactively build interpersonal trustTO BUILDTRUST IN A Communicate with predictabilityVIRTUALENVIRONMENT Share and rotate power @keithferrazzi Facebook.com/KeithFerrazzi
  17. 17. COLLABORATION IN AVIRTUAL ENVIRONMENT
  18. 18. COLLABORATIONcan be difficult when teammembers work for differentcompanies, are essentiallystrangers to one another,and have different culturaland professionalbackgrounds. @keithferrazzi Facebook.com/KeithFerrazzi
  19. 19. Adjust for sizeBEST Don’t be afraid of Social MediaPRACTICES Play games Train for collaborationFOR VIRTUAL Have role clarityCOLLABORATION but task uncertainty @keithferrazzi Facebook.com/KeithFerrazzi
  20. 20. HOW TO AVOID VIRTUALMISCOMMUNICATIONS
  21. 21. In the virtual workplace,where people regularlyrely on e-mails, IMs, andphone calls instead offace-to-face-interactionsMISCOMMUNICATIONSare bound to happen @keithferrazzi Facebook.com/KeithFerrazzi
  22. 22. Fight the “illusion of transparency”BEST Speak the right “language” Amplify the signalPRACTICES The medium is (partly) the messageFOR Respond promptly Avoid the status symbol of sloppyVIRTUAL emailingCOMMUNICATIONS Expect problems @keithferrazzi Facebook.com/KeithFerrazzi
  23. 23. THE VIRTUAL REALITY OFWORKPLACE CONFLICTS
  24. 24. Unresolved employeeCONFLICTSare all the moredangerous in a virtualenvironment, wherepeople don’t have theluxury of proximity to worktheir differences out face-to-face. @keithferrazzi Facebook.com/KeithFerrazzi
  25. 25. BEST Create a virtual site as the team’s primary focal pointPRACTICES Always use the virtual workspace for important issuesTO AVOID & Protect the privacy of the teamMANAGE Assign a “point person” for eachVIRTUAL issueCONFLICT Diverge then converge @keithferrazzi Facebook.com/KeithFerrazzi
  26. 26. HOW DISPERSED TEAMS CANOUTPERFORM CO-LOCATED ONES
  27. 27. If managed properly virtualteams can actuallyOUTPERFORMtraditional co-locatedgroups @keithferrazzi Facebook.com/KeithFerrazzi
  28. 28. BEST Put processes in placePRACTICES Communicate less – but in the right waysTO MAXIMIZEPERFORMANCE Keep conflicts focused onOF VIRTUAL TEAMS tasks @keithferrazzi @keithferrazzi Facebook.com/KeithFerrazzi Facebook.com/KeithFerrazzi
  29. 29. THE RIGHT WAY TO RUNA VIRTUAL MEETING
  30. 30. When conducted properlyVIRTUAL MEETINGScan be both efficient andeffective, even more sothan face-to-face meetings @keithferrazzi Facebook.com/KeithFerrazzi
  31. 31. BEST Use video Do a “Take 5”PRACTICES Assign different tasksTO MAXIMIZE THE Forbid the use of the “mute”IMPACT functionOF VIRTUAL Penalize multi-taskersMEETINGS @keithferrazzi Facebook.com/KeithFerrazzi
  32. 32. EVALUATING EMPLOYEESWHO CAN’T BE SEEN
  33. 33. EVALUATIONof virtual work can not bebased on “where” & “when”.Managers must concentrateon “what” & “how.” @keithferrazzi Facebook.com/KeithFerrazzi
  34. 34. Don’t focus solely on resultsBEST Beware unintended consequencesPRACTICES Engage the disengagedFOR THE Forget about employee self-EVALUATION evaluationsOF VIRTUAL WORK Level the playing field @keithferrazzi Facebook.com/KeithFerrazzi
  35. 35. WHY OFF-SITES SHOULDGO VIRTUAL
  36. 36. Videoconferencingand other virtual technologiesgive us better ways toconduct STRATEGICOFF-SITEMEETINGS. @keithferrazzi Facebook.com/KeithFerrazzi
  37. 37. CommunicateFORMULA EngageFOR PLANNINGA VIRTUAL FinalizeOFF-SITE CascadeMEETING Motivate @keithferrazzi Facebook.com/KeithFerrazzi
  38. 38. THE FUTURE OF THE VIRTUALWORKPLACE
  39. 39. TECHNOLOGY willtransform the FUTUREof the virtual organization. @keithferrazzi Facebook.com/KeithFerrazzi
  40. 40. Questions? Text questions and commentsSEPTEMBER 26, 2012
  41. 41. Thank you for joining us! This webinar was made possible by the generous support of Citrix GoToMeeting. Sponsored bySEPTEMBER 26, 2012

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