Ideas for 2011

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Some ideas that arose from the learning technologies conference. I have tried to keep it within the realms of what is easily achievable and can then be built upon.

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Ideas for 2011

  1. 2. Initiatives for 2011 Dave Blake 2 February, 2011
  2. 3. Overview of content <ul><li>Fully integrated sales offerings </li></ul><ul><li>Client retention </li></ul><ul><li>Raise the profile Optimum </li></ul>
  3. 4. Fully integrated sales offering <ul><li>Problem: client perceives us as a resource filler to create training material not a learning specialist that can consult on best practise </li></ul><ul><li>Possible solution: Non chargeable are sold as L&D consultant and PM. Engaging on this level and getting the client to help design/determine the full learning need and where the key risk areas lie (using a learning architecture style approach) will help build trust and create a differential agianst many of the competition </li></ul>
  4. 5. Fully integrated sales offering <ul><li>Problem: Potential clients do not buy into the importance of some of the additional tasks offered. </li></ul><ul><li>Possible solution: Offer tangible solutions for the services/consultancy, with the learning benefits of doing this for example; </li></ul><ul><ul><li>User Comms: Cost on a project basis – 5 x poster campaign to raise awareness, monthly email campaign with teasers, info etc, management of responses (queries), video link via intranet or youtube channel with demo, printing </li></ul></ul><ul><ul><li>This needs to be presented as part of a proposal presentation to the client (inperson or via slideshare) </li></ul></ul>
  5. 6. Fully integrated sales offering <ul><li>Problem: Cleints do not know all of the serivces that Optimum can offer. We have so many skill sets available that are not shared across the business. </li></ul><ul><li>Possible solution: Build as part of a learning architecture, so it can then be included or discounted. This may be pre-learning It skills or soft skills </li></ul><ul><ul><li>Database design (access) / SQL / VB </li></ul></ul><ul><ul><li>Office/PC skills </li></ul></ul><ul><ul><li>Presentation skills/TTT </li></ul></ul><ul><ul><li>Sharepoint training </li></ul></ul>
  6. 7. Overview - Learning Architecture
  7. 8. The detail - Tasks behind each item
  8. 9. <ul><li>Problem: Poor cleint retention once the project is complete </li></ul><ul><li>Possible reasons: </li></ul><ul><ul><li>Project team disbands and contacts are lost </li></ul></ul><ul><ul><li>They do it internally or not at all </li></ul></ul><ul><ul><li>They get some else to continue business as usual </li></ul></ul><ul><ul><li>We didn’t do a very good job </li></ul></ul>Client retention
  9. 10. <ul><li>Possible solutions: Free Health check on courses, materials, user adoption </li></ul><ul><ul><li>Who owns the materials created, built into induction etc </li></ul></ul><ul><ul><li>What has been a success post go live </li></ul></ul><ul><ul><li>Book this as part of the project plan and hand over to ‘account manager’ </li></ul></ul><ul><ul><li>Introduce new training ideas and technologies </li></ul></ul><ul><li>Reduction on rate for business as usual consultancy? </li></ul>Client retention
  10. 11. <ul><li>Demonstrate that we are the best at what we do and that we are constantly improving, learning new ideas </li></ul><ul><ul><li>Create official Optimum sites and develop a strategy for publishing to them </li></ul></ul><ul><ul><li>Using modern media to advertise and enhance our profile (twitter, facebook, blog) </li></ul></ul><ul><li>Publish technology reviews, book reviews, learning ideas, events, press releases etc </li></ul><ul><li>Attract users to visit our sites </li></ul><ul><li>The Hard bit: It is a cultural shift for some staff to get them engaged in wanting to their job better and promote Optimum as a Brand </li></ul>Raise the profile of Optimum
  11. 12. Top Learning tools for 2010 2010 2009 2008 2007 TOOL #  Votes Name Platform Cost   1 1 11 43= Twitter Microblogging tool O F 346.5   2 3 18 22= YouTube Video sharing site O F 229.5 ↑ 3 5 7 14 Google Docs Office collaboration suite O F 214.5   4 2 1 2 Delicious Social bookmarking tool O F 167 ↑ 5 7 20 31= Slideshare Hosting presentations O F 151.5 ↑ 6 11= 4 3= Skype Instant messaging/VoIP D M F/C 138   7 4 3 7= Google Reader RSS / Feed reader O F 134.5   8 6 5 6 Wordpress Blogging tool O F 128.5 ↑ 9 31= 24 17= Facebook Social networking site O F 105 ↑ 10 14= 9 12= Moodle Course mgt system S F 102.5
  12. 13. <ul><li>LINE – Bespoke eLearning and blended learning </li></ul><ul><li>Strap line – transforming business through learning innovation </li></ul><ul><li>www.line.co.uk </li></ul><ul><ul><li>Blog site with articles on learning innovation and market trends </li></ul></ul><ul><ul><li>Twitter account </li></ul></ul><ul><ul><li>Linkedin </li></ul></ul>Case study example
  13. 14. <ul><li>Centre for Learning & Performance Technologies </li></ul><ul><li>http://www.c4lpt.co.uk/ </li></ul><ul><li>http://twitter.com/#!/C4LPT = 9000+ followers </li></ul><ul><li>http://www.facebook.com/C4LPT = 3000+ followers </li></ul>Case study example 2
  14. 15. <ul><li>Review the ideas </li></ul><ul><li>Approve/reject/place on hold </li></ul><ul><li>Fully plan each idea with tasks, task owners and clear objectives. Timeline would be dependent on peoples availability </li></ul><ul><li>Test each part and hand over ownership to someone that has a passion for it </li></ul>Next steps

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