Bm Unit 2.3 Communication


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IB Business and Management (Standard Level)
All material taken from the IB Business and Management Textbook:
"Business and Management", Paul Hoang, IBID Press, Victoria, 2007

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Bm Unit 2.3 Communication

  1. 1. Unit 2.3 CommunicationLesson 1: Methods of CommunicationPages 229-234<br />IB Business and Management<br />
  2. 2. 1. Think about it…<br /><ul><li>An Irish poet, by the name of William Butler Yeats (1865-1939), once said “ Think like a wise man but communicate in the language of the people.”
  3. 3. What did Yeats mean by this?
  4. 4. Why is communication so important?
  5. 5. What will make you an excellent communicator?
  6. 6. …</li></li></ul><li>2. Focus Questions<br />1. What is communication?<br />2. How many ways do we communicate?<br />3. Why is it important to communicate?<br />4. Evaluate which methods of communication are preferred over others and why?<br />…<br />
  7. 7. 3. An overview…<br />So why is communication as a manager important?<br />Because a lot of your time will be spent communicating.<br />The purpose of communication is to:<br />
  8. 8. 4a. Methods of Communication:<br />Oral / Verbal communication:<br />Involves parties talking and listening to one another.<br />I know a lot of you may think this common sense, but you would be surprised how many people do NOT know how to listen.<br />List examples of verbal communication.<br />
  9. 9. 4b. Methods of Communication:<br />Non-verbal Communication:<br />What is it? <br />Basically, all forms of communication which are not oral.<br />Includes all written and visual communication methods and the use of information and technology.<br />…<br />
  10. 10.
  11. 11. 4d. Methods of Communication:<br /><ul><li>Visual Communication:
  12. 12. Napoleon once said, “A picture paints a thousand words.”
  13. 13. Images speak louder than words.
  14. 14. Visual aids can enhance communication.</li></ul>…<br />
  15. 15.
  16. 16. 4f. Different Images for Different Purposes<br />
  17. 17. 5. Other Examples of Visual Communication:<br />Photographs, symbols, tables, maps, sketches, and diagrams.<br />Other forms include sign language and body language.<br />A major disadvantage of all forms of communication is that of storage space.<br />Homework:<br />Do Question 2.3.1 on page 235.<br />
  18. 18. Unit 2.3 CommunicationLesson 2: Formal and informal communication channelsPages 235-240,243-245.<br />IB Business and Management<br />
  19. 19. 1. Focus Questions<br />1. What are some channels of communication?<br />2. Explain informal and formal communication.<br />3. What are some factors influencing the choice of communication method?<br />4. Discuss some barriers to effective communication.<br />5. Analyze the consequences of poor communication.<br />6. What is channel of communication?<br />Refers to the methods of communication.<br />Can you think of some examples?<br />…<br />
  20. 20. 2a. Informal Communication<br /> Refers to all unofficial channels of communication.<br />Have you ever heard the expression “through the grapevine”, well one form of this is gossip.<br />Many managers view gossip as a hindrance to efficiency and productivity in the workplace.<br />Some view informal communication as beneficial:<br />Fosters a sense of belonging.<br />Foster a sense of security and mutual support.<br />Pooling of ideas can help generate solutions.<br />
  21. 21. 2b. Formal Communication<br /> Refers to all official channels of communication.<br />Written communication methods tend to relate to formal channels of communication.<br />…<br />
  22. 22. 2c. Information and Communication Technology<br /> ITC used to aid communication such as:<br />…<br />
  23. 23. 3. Factors Influencing the Choice of Communication Method:<br />
  24. 24.
  25. 25. <ul><li> To solve these communication problems, you as the manager, must</li></ul>Look at the causes of the breakdown. <br /><ul><li>You may have to consider delayering. END</li>