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The Art of Listening: Are You Really Leveraging What Your Donors Are Telling You?

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This session will help you maximize the value of donor information to support your mission, measure the value of information, and teach you to recognize and capture precious data you've overlooked. Donors are your organization's most valuable asset. Without loyal supporters, your mission will be compromised at best or unachievable at worst. One sure-fire way to diminish the value of this asset is to treat donors like ATM machines by taking their money for granted without making efforts to show you care about who they are. You have the means to aim higher. Donors reveal something about themselves every time they interact with you. Are you showing that you're paying attention and hearing what they are saying? Take the time to know how they should be addressed, how they want to be contacted, and what they care about.

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The Art of Listening: Are You Really Leveraging What Your Donors Are Telling You?

  1. 1. t<br />The Art of Listening <br />Are you really leveraging what your donors are telling you? <br />Chuck Longfield, Chief Scientist<br />
  2. 2. Decline in New Donor Acquisition<br />
  3. 3. Decline in First Year Retention Rates<br />
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  19. 19. So what should you do? <br />Watch your donors more closely <br />Track their actions in your CRM<br />Use all available data when making investment decisions<br />Evaluate where the investments paid off<br />

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