Hcahps score trends in the past 4 years

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Hcahps score trends in the past 4 years

  1. 1. KP Riverside Medical Center 2008-12HCAHPS score trends in the past 4 years
  2. 2. Overall rating of hospital stay 90 80 70Axis Title 60 Series1 50 40 30 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52
  3. 3. willingness to recommend 100 90 80Axis Title 70 60 50 40 30 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  4. 4. Nurse Communication: treat you with respect 90 85 80 75Axis Title 70 65 60 55 50 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  5. 5. Nurse communication: how often they listened to you 90 85 80 75 70Axis Title 65 Series1 60 55 50 45 40 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52
  6. 6. Nurse Communication: nurse explain things in a way you could understand 90 85 80 75 70Axis Title 65 60 55 50 45 40 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  7. 7. Doctor Communication: treat you with respect 100 95 90Axis Title 85 80 75 70 1 3 5 7 9 111315171921232527293133353739414345474951
  8. 8. Doctor communication: listen to you carefully 95 90 85Axis Title 80 75 70 65 60 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  9. 9. Doctor Communication: explain things in a way you could understand 95 90 85Axis Title 80 75 70 65 60 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  10. 10. responsiveness: how fast you got help as fast as you wanted 90 80 70Axis Title 60 50 40 30 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  11. 11. responsiveness: how fast you got help to go to bathroom 100 90 80Axis Title 70 60 50 40 30 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  12. 12. Pain Management: how well your pain was managed 90 85 80 75Axis Title 70 65 60 55 50 45 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  13. 13. Pain Management: how often they did everything to control your pain 95 90 85 80 75Axis Title 70 65 60 55 50 45 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  14. 14. Communication about medication: explain what the new medication is for 100 95 90 85Axis Title 80 75 70 65 60 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  15. 15. Communication about medication: explain possible side effect of new medication 80 70 60Axis Title 50 40 30 20 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  16. 16. Discharge: did the staff talk with you about whether you would have the help you needed when you left the hospital 85 80 75Axis Title 70 65 60 55 50 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  17. 17. Discharge: did you get discharge information in writing 100 98 96 94Axis Title 92 90 88 86 84 82 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  18. 18. cleanliness: how often were your room and bathroom kept clean 90 85 80 75 70Axis Title 65 60 55 50 45 40 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51
  19. 19. Quietness: how often was the area around your room quiet at night 80 70 60Axis Title 50 40 30 20 1 3 5 7 9 11 13 15 17 19 21 23 25 27 29 31 33 35 37 39 41 43 45 47 49 51

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