http://www.bizsum.com - There is a crisis in business today: the invisible employee. Feeling overlooked, ignored and unappreciated, invisible employees fight back the only way they know how – by staying hidden in the corporate shadows, doing just enough to get by, grumbling about this and that, and passing these techniques along to new workers. After all, why bother shining when no one notices your achievements? Why bother trying when you could be in the next batch of layoffs? A business fable packed with hard-won wisdom, The Invisible Employee follows a group of people who live and work together on a mysterious island. In these pages, managers learn how to combat one of the most common negative attitudes in business – that smart employees keep their heads down and never do more than is asked of them.

1. Octpber 30, 2009
Business
Summaries lite
The Invisible Employee
About Realizing the Hidden Potential in Everyone
By Adrian Gostick & Chester Elton
Adrian Gostick is managing
director of The Carrot here is a crisis in business n your employees perspective
Culture Group, a consulting today the invisible managers and senior leaders
and training division of the employee eeling overlooked hold all the power anagement
O.C. Tanner Company. He ignored and unappreciated decides when they come and go
speaks to business audiences
around the world and has invisible employees fight back what they work on how much
been quoted in the New York the only way they they get paid nd
Times, Investor’s Business know how – by if the company does
Daily and many other particularly well it s
publications.
staying hidden in the
corporate shadows management that gets
doing just enough almost all the credit
Chester Elton is vice president
to get by grumbling and the rewards
of performance recognition
at O.C. Tanner, the world’s about this and that
leading employee recognition and passing these
firm. A popular speaker eeling overlooked
and a consultant to Fortune techniques along ignored and
100 firms, he has been a to new workers fter all why unappreciated invisible
featured presenter at the bother shining when no one
SHRM national conference employees fight back the only
and numerous other business notices your achievements way they know how by staying
conferences. hidden in the corporate shadows
*** doing just enough to get by
ublisher INVISIBLE EMPLOYEES
ohn iley ons t can happen to anyone
nc anytime anywhere ou re he bottom line is you must
hunched over the speaker during create an environment where
a conference call straining to employees are treated as
pages hear or picking up a fax and contributing important members
wham uddenly you re invisible of the team – as grown ups not
as children who must be led by
The Invisible Employee | Adrian Gostick & Chester Elton

2. BusinessSummaries.
The Nutshell
the hand and certainly not as foes who must
be controlled
n a day and age where workers are asked to
do more with less they are rebelling ot by
n the best organizations and teams holding up picket signs outside your factory
management sees and celebrates the fact that gate ut by grumbling finding ways to cut
it s the employees who are getting the work corners and eventually blinking out
done anagers are trained to listen to each
employee and treat each person uniquely nd
hat s love got to do with work lot
in turn employees feel engaged committed
it appears when it comes to employee
and loyal
satisfaction
he best managers move their teams and
THE POWER OF CHANGE
companies from ordinary to extraordinary
through something as simple as he secret of course is change hanging
your office so that it really is the place
etting a good vision
employees thought it was when they hired on
ctively seeing employee achievements that hanging the way all your leaders work with
move your organization toward its goals employees ransforming your organization
elebrating those achievements into a place people never want to leave nd
if they ve already gone a place they line up to
return to
reat leaders you see lead people – not
systems processes technology strategy or
functions ecause when it comes right down SUCCEED!
to it all those things can be replicated – but he secret to engaged employees and a
your people can t successful workplace is in a company full of
people who get up in the morning and throw
their fist in the air and say es get to go
uccessful companies have to have that in to work today nd that can be created
something extra to create staying power with a focus on just three words et ee and
nd that something extra is the passion of elebrate nd when you focus on those
your people who feel noticed valued and uccess is not far behind
appreciated n other words they feel visible
and valued to the organization
The Invisible Employee | Adrian Gostick & Chester Elton