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Business communication 6 feedback


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Business communication 6 feedback

  1. 1. The Response: Feedback Business Communication Shafqat Jilani
  2. 2. Listening Skills
  3. 3. How You Look <ul><li>Your posture .... (open posture & close posture) </li></ul><ul><li>Your gestures </li></ul><ul><li>Your facial expressions </li></ul><ul><li>Your eye contact </li></ul><ul><li>Your distance or personal space </li></ul><ul><li>Your nonverbal signals </li></ul>
  4. 4. How You Feel & Think <ul><li>How you feel and think </li></ul><ul><li>Be patient </li></ul><ul><li>Improve your self-control </li></ul><ul><li>Don’t block communication </li></ul><ul><li>Listen first then speak </li></ul><ul><li>Empathize with the talker....put yourself into the his/her shoes </li></ul><ul><li>Don’t get overly effected by talkers look, dress, skin, colour, sex or style </li></ul><ul><li>Don’t take detailed notes, give attentions to words as well </li></ul>
  5. 5. What to Say? <ul><li>Avoid saying something unnecessary </li></ul><ul><li>Stop talking to yourself while listening </li></ul><ul><li>Ask general questions </li></ul><ul><li>Ask for clarification </li></ul><ul><li>Use brief phrases </li></ul>
  6. 6. Reading Skills
  7. 7. Pride and Prejudice Chapter 11 When the ladies removed after dinner, Elizabeth ran up to her sister, and seeing her well guarded from cold, attended her into the drawing-room, where she was welcomed by her two friends with many professions of pleasure; and Elizabeth had never seen them so agreeable as they were during the hour which passed before the gentlemen appeared. Their powers of conversation were considerable. They could describe an entertainment with accuracy, relate an anecdote with humour, and laugh at their acquaintance with spirit. But when the gentlemen entered, Jane was no longer the first object; Miss Bingley’s eyes were instantly turned toward Darcy, and she had something to say to him before he had advanced many steps. 79 of 593
  8. 9. Reading Skills <ul><li>Reading comprehension </li></ul><ul><ul><li>Try doing active reading </li></ul></ul><ul><ul><li>1)by asking questions. </li></ul></ul><ul><ul><li>2)by using recall techniques, Structure, Annotation & Summarize </li></ul></ul>
  9. 10. Reading Skills <ul><li>Reading speed . (SARAS method) </li></ul><ul><ul><li>S urvey </li></ul></ul><ul><ul><li>A nalyze </li></ul></ul><ul><ul><li>R ead at the A ppropriate S peed </li></ul></ul><ul><ul><li>Speed reading or Skimming </li></ul></ul><ul><ul><li>General reading or Accelerating </li></ul></ul><ul><ul><li>Careful reading or Phrase reading </li></ul></ul>
  10. 17. Giving Feedback <ul><li>SPEAKING FEEDBACK : </li></ul><ul><li>You can ask open ended questions to know more. </li></ul><ul><li>You can read nonverbal signs of people when they don’t understand /disagree </li></ul><ul><li>You can clarify question at the spot </li></ul><ul><li>You can end in a positive tone even with bad feedback </li></ul>
  11. 18. Giving Feedback <ul><li>WRITING FEEDBACK : </li></ul><ul><li>You can take more time to make it more proper </li></ul><ul><li>You can be more detailed </li></ul><ul><li>You can give permanent record or evidence </li></ul><ul><li>You can get help from some one to take a look on your comments </li></ul>
  12. 19. Giving Feedback <ul><li>TRUST: </li></ul><ul><li>Examine you own must set yourself for help not for creating problems. </li></ul><ul><li>Gain trust by using positive sense and words. </li></ul><ul><li>Include positive and negative points </li></ul><ul><li>Create sense of understanding ,Give attention to your comments and their concept that would be understood. </li></ul>
  13. 20. Receiving Feedback <ul><li>AVOID DEFENSIVENESS : </li></ul><ul><li>Don’t become defensive while receiving. </li></ul><ul><li>Exchange your ideas and concepts </li></ul><ul><li>Don’t take the criticism of your ideas as criticism of yourself. </li></ul><ul><li>Remember rejection of your ideas is not rejection of yourself </li></ul><ul><li>People share their insecurity and uncertainty with you and behave alike </li></ul><ul><li>If someone disagrees with you don’t immediately defend yourself or your </li></ul>
  14. 21. Receiving Feedback <ul><li>ENCOURAGE RESPONSE : </li></ul><ul><li>You must encourage response </li></ul><ul><li>Encourage participants to give response </li></ul><ul><li>Thank for response and feedback </li></ul><ul><li>Don’t interrupt the questions of audience </li></ul><ul><li>Don’t adopt discouraging verbal or nonverbal behaviour </li></ul><ul><li>Give time for feedback </li></ul><ul><li>Reward and appreciate feedback </li></ul>