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Punchline …
The  last  word:  There is  no  last word.
NEW ZEALAND 2007
Ho hum: 2+ weeks in New Zealand … Pfizer Ford Gap Chrysler Yahoo microsoft wal*mart ??? ???
“ It is  not  the strongest of the species that survives,  nor  the most intelligent, but  the one most responsive  to cha...
Tom Peters’ X25* EXCELLENCE. ALWAYS. Miller Agency/0316.2007 * In Search of Excellence  1982-2007
Slides at … tompeters.com* *Also see “LONG”
EXCELL- ENCE????
“ I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a ...
EXCELLENCE. ASPIRATION.
“ Why in the world did you go to S iberia ?”
S y non y ms Purity Transcendence Virtue Elegance Majesty Anton y ms Mediocrity
The Peters  Princi p les :  Enthusiasm.  Emotion.  Excellence.  Energy. Excitement. Service. Growth. Creativity. Imaginati...
EXCELLENCE. INNOVATE. OR. DIE.
We  become  who we hang out with 1
Measure “Strangeness”/Portfolio Quality Staff Consultants Vendors Out-sourcing Partners  (#, Quality) Innovation Alliance ...
“ Normal” =  “o  for  800”
“ The Bottleneck Is at the Top of the Bottle” “Where are you likely to find people with the least diversity of experience,...
“ Diverse groups of problem solvers—groups of people with diverse tools—consistently outperformed groups of the best and t...
We  become  who we hang out with 2
Whacky Wiki World Wow
“ The Billion-man Research Team: Companies offering work to online communities are reaping the benefits of ‘crowdsourcing....
try it. Try it. Try it. Try it.  Try it.  Try it. Try it. Try it.  Screw it up.  Try it. Try it. Try it. Try it. Try it. T...
do things.
“ We have a ‘strategic  plan.’ It’s called  doing things .”   — Herb Kelleher
drill.
“ This is so simple it sounds stupid, but it is amazing how few oil people really understand that  you only find oil if yo...
try things.
“ We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software.  We fi...
Screw. things. Up.
Sam’s  Secret  #1!
“ Reward   excellent failures.  Punish   mediocre successes.” Phil Daniels, Sydney exec
try. Miss. try.
READY. FIRE! AIM. Ross Perot (vs  “ Aim! Aim! Aim!”   /EDS vs GM/1985)
No try. No deal.
“ You miss  100 %   of the shots you never take.”   —Wayne   Gretzky
EXCELLENCE. 4/40.
4/40
De-cent-ral-iz- a-tion!
“ If it feels painful and scary—that’s  real   delegation.”   —Caspian Woods, small biz owner
“ Best practice” =  ZERO  Standard Deviation = Whaddawaste
Ex-e- cu-tion!
“ Execution  is the  j ob   of the business   leader .”   —Larry Bossidy  & Ram Charan/  Execution: The Discipline of Gett...
“ Costco figured out the  big ,  simple  things and  executed  with total  fanaticism .”   —Charles Munger, Berkshire Hath...
Ac-count-a-bil-ity!
“ GE has set a standard of candor. … There is no puffery. …  There isn’t an ounce of denial in the place .”   —Kevin Share...
6:15A.M.
DECENTRALIZATION/ everything. EXECUTION/98. ACCOUNTABILITY. 6 :15A.M.
Up,   Up,   Up,  Up   the Value-added Ladder.
$55B
The Value-added Ladder/  OPPORTUNITY-SEEKING   Gamechanging Solutions Services Goods  Raw Materials
“ Experiences  are as distinct from services as services are from goods.”   —Joe Pine & Jim Gilmore,  The Experience Econo...
Experience: “Rebel Lifestyle!” “What we sell is the ability for a 43-year-old accountant to dress in black leather, ride t...
The Value-added Ladder/  MEMORABLE CONNECTION Spellbinding Experiences   Gamechanging Solutions Services Goods  Raw Materi...
EXCELLENCE. DRAMATIC. DIFFERENCE. DOABLE.
“ The ‘surplus society’ has a surplus of   similar   companies, employing   similar   people, with   similar   educational...
$798
7X.  730A-800P.  F12A . * * ’93-’03/10 yr annual return: CB: 29%; WM: 17%;  HD: 16%.  Mkt Cap: 48% p.a.
Jim’s Group   Jim Penman/“Empire Builders”/ MT  / Jan/Feb 2006/Australia
EXCELLENCE. NO EXCUSES.
WallopWal*Mart16* *Or: Why it’s so  ABSURDLY EASY  to  BEAT   a  GIANT  Company
The “Small Guys” Guide: Wallop Wal*Mart16 * Niche-aimed.  (Never, ever “all things for all people,” a “mini-Wal*Mart.) * N...
Furniture vs. Dreams “We do not sell ‘furniture’ at Domain.   We sell dreams .   This is accomplished by addressing the ha...
The Value-added Ladder/   EMOTION Dreams Come True Spellbinding Experiences Gamechanging Solutions Services Goods  Raw Mat...
Kevin Roberts:   Lovemarks !
To p  10 “Tattoo Brands”* Harley .… 18.9% Disney .... 14.8 Coke …. 7.7 Google .... 6.6 Pepsi .... 6.1 Rolex …. 5.6 Nike …....
Up,   Up,   Up,  Up   the Value-added Ladder.
The Value-added Ladder/  ECSTASY   Lovemark   Dreams Come True  Spellbinding Experiences Services Goods Raw Materials
women. BOOMERS. GEEZERS.
women. BOOMERS. GEEZERS.
“ Forget  China ,  India  and the  Internet : Economic Growth Is Driven by  Women .”   —Headline,  Economist , April 15, 2...
“ Women are   the   majority market”   —Fara Warner/ The Power of the Purse
10 UNASSAILABLE REASONS WOMEN RULE Women  make [all] the financial decisions. Women  control [all] the wealth. Women  [sub...
“ AS LEADERS, WOMEN RULE :   New Studies find that female managers outshine their male counterparts in almost every measur...
women. BOOMERS. GEEZERS.
!!!!!!!!!!!!!!!!! “ People turning 50 today have  more than  half   of their adult life ahead of them.”   —Bill Novelli,  ...
“ Little Stuff” (plus): The True “Basics” Tom Peters/03.14.2007
Thank You!
F L O W E R P O W E R
“ Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.”  ...
The …   Jim Jeffords oversight!
The Manager’s Book of Decencies: How Small gestures Build Great Companies   —Steve Harrison, Adecco Servant Leadership   —...
“ Leaders  ‘ SERVE ’  people.  Period.”   —Anon.
Servant Leadership /Robert Greenleaf 1.  Do those served grow as persons?   2.  Do they, while being served,  become healt...
THE PROBLEM  IS RARELY THE PROBLEM.
THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE  RESPONSE   TO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM . * *RMN...
Relationships   (of all varieties) :   THERE ONCE WAS A TIME WHEN A  THREE - MINUTE   PHONE   CALL   WOULD HAVE AVOIDED SE...
“ WHY NOT JUST TELL THE TRUTH?”   —Raymond Carver
RESPECT
“ It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-gra...
“ The deepest human need is the need to be appreciated.” William James
THE ONE THING YOU NEED TO KNOW   (Marcus Buckingham)
“ The mediocre manager believes that most things are learnable and therefore that the essence of management is to identify...
“ The  one   thin g you need to know about sustained individual success: Discover what you don’t like  doing and  stop   d...
SWEET SPOT: SEEKING THE  DIS COMFORT  ZONE.
“ Do one thing every day that scares you.”   —Eleanor Roosevelt
EXCELLENCE. BEDROCK. TALENT.
Hire  ver y good people!
“ We believe companies can increase their market cap 50 percent in 3 years. Steve Macadam at Georgia-Pacific …   changed  ...
SO YOU’RE A “PEOPLE PERSON”?  PROVE IT .
“ The leaders of Great Groups  love  talent  and know where to find it. They  revel  in the talent of others.”   —Warren B...
PARC’s Bob Taylor:   “Connoisseur  of Talent”
SO YOU’RE A “PEOPLE PERSON”?  PROVE IT .
A review of Jack and Suzy Welch’s  Winning   claims there are but two key differentiators that set GE “culture” apart from...
SO YOU’RE A “PEOPLE PERSON”?  PROVE IT .
< CAPEX > People!
Brand = Talent.
EXCELLENCE. BEDROCK. TALENT. LEADERSHIP. The “9Ps.”
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ People want to be part of something larger than themselves .  They want to be part of something they’re really  proud  o...
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ Nothing is so contagious as enthusiasm.”   —Samuel Taylor Coleridge
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ The role of the Director is  to create a space where the actors and  actresses  can   become more than they’ve ever been...
“ In the end, management doesn’t change culture. Management  invites   the workforce itself to change the culture.”   —Lou...
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
25
MBWA * *5,000 miles for a 5-minute face-to -face meeting (courtesy super- agent Mark McCormick)
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ The  First   step  in a ‘dramatic’ ‘organizational change program’ is obvious— dramatic   personal  change !”   —RG
“ A man without a smiling face must not open a shop.”   —Chinese Proverb
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
Relentless :   “One of my superstitions had always been when I started to go anywhere or to do anything,   not   to turn  ...
“ Success seems to be largely a matter  of  hanging   on  after others have let go.”   —William Feather, author
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ Leaders  ‘ do ’  people.  Period.”   —Anon.
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
&quot; The reasonable man adapts himself to the world. The unreasonable one persists in trying to adapt the world to himse...
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it....
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ Excellence can be obtained if you:   ... care more than others think is wise;   ... risk more than others think is safe;...
&quot;Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but...
Ger- on -i-mo !
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Tom Peters at Miller Agency, Hamden, CT

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March 16th, 2007

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Tom Peters at Miller Agency, Hamden, CT

  1. 1. Punchline …
  2. 2. The last word: There is no last word.
  3. 3. NEW ZEALAND 2007
  4. 4. Ho hum: 2+ weeks in New Zealand … Pfizer Ford Gap Chrysler Yahoo microsoft wal*mart ??? ???
  5. 5. “ It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change .” —Charles Darwin
  6. 6. Tom Peters’ X25* EXCELLENCE. ALWAYS. Miller Agency/0316.2007 * In Search of Excellence 1982-2007
  7. 7. Slides at … tompeters.com* *Also see “LONG”
  8. 8. EXCELL- ENCE????
  9. 9. “ I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious : Buy a very large one and just wait .” —Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
  10. 10. EXCELLENCE. ASPIRATION.
  11. 11. “ Why in the world did you go to S iberia ?”
  12. 12. S y non y ms Purity Transcendence Virtue Elegance Majesty Anton y ms Mediocrity
  13. 13. The Peters Princi p les : Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.
  14. 14. EXCELLENCE. INNOVATE. OR. DIE.
  15. 15. We become who we hang out with 1
  16. 16. Measure “Strangeness”/Portfolio Quality Staff Consultants Vendors Out-sourcing Partners (#, Quality) Innovation Alliance Partners Customers Competitors (who we “benchmark” against) Strategic Initiatives Product Portfolio (LineEx v. Leap) IS/IT Projects HQ Location Lunch Mates Language Board
  17. 17. “ Normal” = “o for 800”
  18. 18. “ The Bottleneck Is at the Top of the Bottle” “Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma: At the to p!” — Gary Hamel/ Harvard Business Review
  19. 19. “ Diverse groups of problem solvers—groups of people with diverse tools—consistently outperformed groups of the best and the brightest. If I formed two groups, one random (and therefore diverse) and one consisting of the best individual performers, the first group almost always did better. … Diversity trumped ability .” —Scott Page, The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies Diversity
  20. 20. We become who we hang out with 2
  21. 21. Whacky Wiki World Wow
  22. 22. “ The Billion-man Research Team: Companies offering work to online communities are reaping the benefits of ‘crowdsourcing.’” —Headline, FT , 0110.07
  23. 23. try it. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. Try it. Try it. Try it. Try it. Try it. Try it. Try it. Screw it up. it. Try it. Try it. try it. Try it. Screw it up. Try it. Try it. Try it.
  24. 24. do things.
  25. 25. “ We have a ‘strategic plan.’ It’s called doing things .” — Herb Kelleher
  26. 26. drill.
  27. 27. “ This is so simple it sounds stupid, but it is amazing how few oil people really understand that you only find oil if you drill wells . You may think you’re finding it when you’re drawing maps and studying logs, but you have to drill.” Source: The Hunters , by John Masters, Canadian O & G wildcatter
  28. 28. try things.
  29. 29. “ We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version # 5 . By the time our rivals are ready with wires and screws, we are on version # 10 . It gets back to planning versus acting : We act from day one ; others plan how to plan — for months .” —Bloomberg by Bloomberg
  30. 30. Screw. things. Up.
  31. 31. Sam’s Secret #1!
  32. 32. “ Reward excellent failures. Punish mediocre successes.” Phil Daniels, Sydney exec
  33. 33. try. Miss. try.
  34. 34. READY. FIRE! AIM. Ross Perot (vs “ Aim! Aim! Aim!” /EDS vs GM/1985)
  35. 35. No try. No deal.
  36. 36. “ You miss 100 % of the shots you never take.” —Wayne Gretzky
  37. 37. EXCELLENCE. 4/40.
  38. 38. 4/40
  39. 39. De-cent-ral-iz- a-tion!
  40. 40. “ If it feels painful and scary—that’s real delegation.” —Caspian Woods, small biz owner
  41. 41. “ Best practice” = ZERO Standard Deviation = Whaddawaste
  42. 42. Ex-e- cu-tion!
  43. 43. “ Execution is the j ob of the business leader .” —Larry Bossidy & Ram Charan/ Execution: The Discipline of Getting Things Done
  44. 44. “ Costco figured out the big , simple things and executed with total fanaticism .” —Charles Munger, Berkshire Hathaway
  45. 45. Ac-count-a-bil-ity!
  46. 46. “ GE has set a standard of candor. … There is no puffery. … There isn’t an ounce of denial in the place .” —Kevin Sharer, CEO Amgen, on the “GE mystique” (Fortune)
  47. 47. 6:15A.M.
  48. 48. DECENTRALIZATION/ everything. EXECUTION/98. ACCOUNTABILITY. 6 :15A.M.
  49. 49. Up, Up, Up, Up the Value-added Ladder.
  50. 50. $55B
  51. 51. The Value-added Ladder/ OPPORTUNITY-SEEKING Gamechanging Solutions Services Goods Raw Materials
  52. 52. “ Experiences are as distinct from services as services are from goods.” —Joe Pine & Jim Gilmore, The Experience Economy: Work Is Theatre & Every Business a Stage
  53. 53. Experience: “Rebel Lifestyle!” “What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.” Harley exec, quoted in Results-Based Leadership
  54. 54. The Value-added Ladder/ MEMORABLE CONNECTION Spellbinding Experiences Gamechanging Solutions Services Goods Raw Materials
  55. 55. EXCELLENCE. DRAMATIC. DIFFERENCE. DOABLE.
  56. 56. “ The ‘surplus society’ has a surplus of similar companies, employing similar people, with similar educational backgrounds, coming up with similar ideas, producing similar things, with similar prices and s imilar quality.” —Kjell Nordstr ö m and Jonas Ridderstr å le, Funky Business
  57. 57. $798
  58. 58. 7X. 730A-800P. F12A . * * ’93-’03/10 yr annual return: CB: 29%; WM: 17%; HD: 16%. Mkt Cap: 48% p.a.
  59. 59. Jim’s Group Jim Penman/“Empire Builders”/ MT / Jan/Feb 2006/Australia
  60. 60. EXCELLENCE. NO EXCUSES.
  61. 61. WallopWal*Mart16* *Or: Why it’s so ABSURDLY EASY to BEAT a GIANT Company
  62. 62. The “Small Guys” Guide: Wallop Wal*Mart16 * Niche-aimed. (Never, ever “all things for all people,” a “mini-Wal*Mart.) * Never attack the monsters head on! (Instead steal niche business and lukewarm customers.) * “ Dramaticall y Different ” (La Difference ... within our community, our industry regionally, etc … is as obvious as the end of one’s nose!) (THIS IS WHERE MOST MIDGETS COME UP SHORT.) * Compete on value/experience/intimacy, not price. (You ain’t gonna beat the behemoths on cost-price in 9.99 out of 10 cases.) * Emotional bond with Clients, Vendors. (BEAT THE BIGGIES ON EMOTION/CONNECTION!!)
  63. 63. Furniture vs. Dreams “We do not sell ‘furniture’ at Domain. We sell dreams . This is accomplished by addressing the half-formed needs in our customers’ heads. By uncovering these needs, we, in essence, fill in the blanks. We convert ‘needs’ into ‘dreams.’ Sales are the inevitable result .” — Judy George, Domain Home Fashions
  64. 64. The Value-added Ladder/ EMOTION Dreams Come True Spellbinding Experiences Gamechanging Solutions Services Goods Raw Materials
  65. 65. Kevin Roberts: Lovemarks !
  66. 66. To p 10 “Tattoo Brands”* Harley .… 18.9% Disney .... 14.8 Coke …. 7.7 Google .... 6.6 Pepsi .... 6.1 Rolex …. 5.6 Nike …. 4.6 Adidas …. 3.1 Absolut …. 2.6 Nintendo …. 1.5 * BRANDsense: Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound , Martin Lindstrom
  67. 67. Up, Up, Up, Up the Value-added Ladder.
  68. 68. The Value-added Ladder/ ECSTASY Lovemark Dreams Come True Spellbinding Experiences Services Goods Raw Materials
  69. 69. women. BOOMERS. GEEZERS.
  70. 70. women. BOOMERS. GEEZERS.
  71. 71. “ Forget China , India and the Internet : Economic Growth Is Driven by Women .” —Headline, Economist , April 15, 2006, Leader, page 14
  72. 72. “ Women are the majority market” —Fara Warner/ The Power of the Purse
  73. 73. 10 UNASSAILABLE REASONS WOMEN RULE Women make [all] the financial decisions. Women control [all] the wealth. Women [substantially] outlive men. Women start most of the new businesses. Women’s work force participation rates have soared worldwide. [2 of 3] Women are closing in on “same pay for same job.” Women are penetrating senior ranks rapidly [even if the pace is slow for the corner office per se]. Women’s leadership strengths are exceptionally well aligned with new organizational effectiveness & value-added imperatives. Women are better salespersons than men. Women buy [almost] everything—commercial as well as consumer goods. So what exactly is … the point of men ?
  74. 74. “ AS LEADERS, WOMEN RULE : New Studies find that female managers outshine their male counterparts in almost every measure” TITLE/ Special Report/ BusinessWeek
  75. 75. women. BOOMERS. GEEZERS.
  76. 76. !!!!!!!!!!!!!!!!! “ People turning 50 today have more than half of their adult life ahead of them.” —Bill Novelli, 50+: Igniting a Revolution to Reinvent America
  77. 77. “ Little Stuff” (plus): The True “Basics” Tom Peters/03.14.2007
  78. 78. Thank You!
  79. 79. F L O W E R P O W E R
  80. 80. “ Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.” —Henry Clay
  81. 81. The … Jim Jeffords oversight!
  82. 82. The Manager’s Book of Decencies: How Small gestures Build Great Companies —Steve Harrison, Adecco Servant Leadership —Robert Greenleaf One: The Art and Practice of Conscious Leadership —Lance Secretan, founder of Manpower, Inc.
  83. 83. “ Leaders ‘ SERVE ’ people. Period.” —Anon.
  84. 84. Servant Leadership /Robert Greenleaf 1. Do those served grow as persons? 2. Do they, while being served, become healthier wiser, freer, more autonomous, more likely themselves to become servants?
  85. 85. THE PROBLEM IS RARELY THE PROBLEM.
  86. 86. THE PROBLEM IS RARELY/NEVER THE PROBLEM. THE RESPONSE TO THE PROBLEM INVARIABLY ENDS UP BEING THE REAL PROBLEM . * *RMN, M Stewart, WJC, “Scooter” Libby
  87. 87. Relationships (of all varieties) : THERE ONCE WAS A TIME WHEN A THREE - MINUTE PHONE CALL WOULD HAVE AVOIDED SETTING OFF THE DOWNWARD SPIRAL THAT RESULTED IN A COMPLETE RUPTURE.
  88. 88. “ WHY NOT JUST TELL THE TRUTH?” —Raymond Carver
  89. 89. RESPECT
  90. 90. “ It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president. He was seriously interested in who you were and what you had to say.” Sara Lawrence-Lightfoot, Respect
  91. 91. “ The deepest human need is the need to be appreciated.” William James
  92. 92. THE ONE THING YOU NEED TO KNOW (Marcus Buckingham)
  93. 93. “ The mediocre manager believes that most things are learnable and therefore that the essence of management is to identify ach person’s weaker areas and eradicate them. The great manager believes the opposite. He believes that the most influential qualities of a person are innate and therefore that the essence of management is to deploy these innate qualities as effectively as possible and so drive performance .” —Marcus Buckingham, The One Thing You Need to Know
  94. 94. “ The one thin g you need to know about sustained individual success: Discover what you don’t like doing and stop doing it.” —Marcus Buckingham, The One Thing You Need to Know
  95. 95. SWEET SPOT: SEEKING THE DIS COMFORT ZONE.
  96. 96. “ Do one thing every day that scares you.” —Eleanor Roosevelt
  97. 97. EXCELLENCE. BEDROCK. TALENT.
  98. 98. Hire ver y good people!
  99. 99. “ We believe companies can increase their market cap 50 percent in 3 years. Steve Macadam at Georgia-Pacific … changed 20 of his 40 box plant managers to put more talented, higher paid managers in charge. He increased profitability from $ 25 million to $ 80 million in 2 years.” —Ed Michaels, War for Talent
  100. 100. SO YOU’RE A “PEOPLE PERSON”? PROVE IT .
  101. 101. “ The leaders of Great Groups love talent and know where to find it. They revel in the talent of others.” —Warren Bennis & Patricia Ward Biederman, Organizing Genius
  102. 102. PARC’s Bob Taylor: “Connoisseur of Talent”
  103. 103. SO YOU’RE A “PEOPLE PERSON”? PROVE IT .
  104. 104. A review of Jack and Suzy Welch’s Winning claims there are but two key differentiators that set GE “culture” apart from the herd: First : Separating financial forecasting and performance measurement. Performance measurement based, as it usually is, on budgeting leads to an epidemic of gaming the system. GE’s performance measurement is divorced from budgeting—and instead reflects how you do relative to your past performance and relative to competitors’ performance; i.e., it’s about how you actually do in the context of what happened in the real world, not as compared to a gamed-abstract plan developed last year. Second : Putting HR on a par with finance and marketing.
  105. 105. SO YOU’RE A “PEOPLE PERSON”? PROVE IT .
  106. 106. < CAPEX > People!
  107. 107. Brand = Talent.
  108. 108. EXCELLENCE. BEDROCK. TALENT. LEADERSHIP. The “9Ps.”
  109. 109. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  110. 110. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  111. 111. “ People want to be part of something larger than themselves . They want to be part of something they’re really proud of, that they’ll fight for , sacrifice for , trust .” — Howard Schultz, Starbucks ( IBD /09.05)
  112. 112. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  113. 113. “ Nothing is so contagious as enthusiasm.” —Samuel Taylor Coleridge
  114. 114. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  115. 115. “ The role of the Director is to create a space where the actors and actresses can become more than they’ve ever been before, more than they’ve dreamed of being .” —Robert Altman, Oscar acceptance speech
  116. 116. “ In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.” —Lou Gerstner
  117. 117. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  118. 118. 25
  119. 119. MBWA * *5,000 miles for a 5-minute face-to -face meeting (courtesy super- agent Mark McCormick)
  120. 120. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  121. 121. “ The First step in a ‘dramatic’ ‘organizational change program’ is obvious— dramatic personal change !” —RG
  122. 122. “ A man without a smiling face must not open a shop.” —Chinese Proverb
  123. 123. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  124. 124. Relentless : “One of my superstitions had always been when I started to go anywhere or to do anything, not to turn back , or stop, until the thing intended was accomplished.” —Grant
  125. 125. “ Success seems to be largely a matter of hanging on after others have let go.” —William Feather, author
  126. 126. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  127. 127. “ Leaders ‘ do ’ people. Period.” —Anon.
  128. 128. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  129. 129. &quot; The reasonable man adapts himself to the world. The unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends upon the unreasonable man.” —GB Shaw, Man and Superman: The Revolutionists' Handbook.
  130. 130. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  131. 131. The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. Michelangelo
  132. 132. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
  133. 133. “ Excellence can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)
  134. 134. &quot;Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but to skid across the line broadside, thoroughly used up, worn out, leaking oil, shouting ‘ GERONIMO!’ ” — Bill McKenna, professional motorcycle racer ( Cycle magazine 02.1982)
  135. 135. Ger- on -i-mo !

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