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02

  1. 1. Kingfisher School of Business and Finance
  2. 2.  Roles are the positions that we adopt when we communicate.  Roles can be characterized: ◦ In terms of the type of action we are doing ◦ In terms of our relationship to our audience
  3. 3.  Managerial Roles: ◦ Leader ◦ Facilitator ◦ Coach ◦ Liaison ◦ Idea Generator ◦ Mediator  Communicative roles: ◦ Speaker ◦ Listener ◦ Reader ◦ Writer Roles can be characterized by the type of action that we do:
  4. 4.  Roles depending on our status in an organization: ◦ Executive ◦ Subordinate ◦ Peers/Coworkers  This is sometimes called “writing up” or “writing down” depending on one’s position on the corporate ladder.
  5. 5.  The relationships between speaker/listener or reader/writer or the managerial role being played determine what type of communication is most appropriate. ◦ Levels of formality ◦ Choice of genres ◦ Use of appeals
  6. 6.  What role am I playing as communicator and as manager?  What is my relationship to my audience?  Am I “writing up” or “writing down” within a company?  If I’m writing to people outside the company, what relationship do we have?
  7. 7.  What role am I playing as communicator and as manager?  What is my relationship to my audience?  Am I “writing up” or “writing down” within a company?  If I’m writing to people outside the company, what relationship do we have?

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