PROService Remote Service Application
In the laboratory setting, turnaround time is always critical.
Instrument downtime and process inefficiencies can directly
impact your lab’s ability to deliver the results physicians
need to make timely healthcare decisions.
PROService, Beckman Coulter’s custom remote service
application, can help maximize system uptime and protect
your lab’s workflow, allowing you to focus on generating
timely patient results.
PROService utilizes RMS, Beckman Coulter's proprietary
data pipeline, to establish a secure connection between
the Beckman Coulter systems in your laboratory and
Beckman Coulter’s Service and Support staff. This allows
the confidential transfer of instrument performance data to
Beckman Coulter and opens the door to a suite of tools and
features that are used together to help increase the uptime
of your systems.
» More efficient instrument troubleshooting.
» Resolution of more instrument issues without the need
for an on-site service visit.
» Advance identification of potential instrument issues
enabling preventative action.
» Remote diagnosis of service needs for targeted service
visits and minimized interruption.
PROService REMOTE SERVICE APPLICATION
RMS REMOTE CONNECTIVITY FRAMEWORK
The PROService application coordinates the continuous transfer of data and metrics relative to
instrument performance from your connected Beckman Coulter instruments to Beckman Coulter's
servers. This incoming data is channeled into a set of PROService applications.
Maximized uptime, enhanced efficiency and improved
productivity for the laboratory.
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RMS RAP Box
View Troubleshoot Predict Intervene Setup Maintain
Remote Desktop Sharing
Triggers Remote Upload