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Ilio Krumins Beens and Maureen McMahon: Kaplan Transition to Agile

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Ilio Krumins-Beens and Maureen McMahon discuss Kaplan's transition to agile at the BISG Agile Content Development Summit, 3/27/12.

Published in: Education, Business, Technology
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Ilio Krumins Beens and Maureen McMahon: Kaplan Transition to Agile

  1. 1. KTP transition to Agile Ilio Krumins-Beens Maureen McMahon
  2. 2. Hi, I’m Ilio.ilio.krumins-beens@kaplan.com www.iliokb.com @iliokbagile
  3. 3. MOTIVATION FOR CHANGE It took That’s NOT much longer than I expected! what I wantedNot clear There is toowho is responsible much processfor… and overhead The product does If it isn’t done now not have all the there will never be features another chance I requested Photographer: Bridget Coila
  4. 4. Satisfaction (Baseline) Meets Adaptability Transparent Alignment Productivity Quality Schedule TTM100 80 60 0 11 0 0 40 4 20 7 0 44 44 46 26 42 19 17 0 -48 -33 -42 -59 -38 -56 -54 -20 -40 -11 -7 -12 -19 -60 -11 -19 -29 -80-100 Generally Satisfied Completely Satisfied Generally Dissatisfied Completely Dissatisfied
  5. 5. Satisfaction (2.5 Months) Meets Adaptability Transparent Alignment Productivity Quality Schedule TTM100 80 60 13 13 11 2 40 11 5 5 20 44 58 47 33 38 44 28 0 -38 -18 -32 -44 -43 -38 -46 -20 -11 -40 -5 -11 -11 -14 -15 -60 -21 -80-100
  6. 6. Satisfaction (5 Months) Meets Adaptability Transparent Alignment Productivity Quality Schedule TTM100 80 18 15 18 60 18 15 15 13 40 20 62 68 52 56 64 55 44 0 -18 -12 -2 -21 -21 -18 -24 -38 -20 -2 -2 -9 -9 -6 -40 -6 -60 -80-100
  7. 7. Satisfaction (7 Months) Meets Adaptability Transparent Alignment Productivity Quality Schedule TTM100 80 17 14 15 60 18 16 28 28 40 20 47 43 53 58 59 63 53 0 -19 -13 -21 -20 -17 -18 -25 -20 -5 -17 -8 -7 -10 -3 -6 -40 -60 -80-100
  8. 8. -90-80-70-60-50-40-30-20-10 0 Productivity-70 Transparent Alignment Quality -44 -47 Baseline Adaptability -54 -55 Schedule TTM -75-83 What Changed? 0 10 20 30 50 60 70 80 40 Productivity Transparent Alignment Quality Adaptability 7 Months Later Schedule 75 71 71 73 75 78 69 TTM
  9. 9. Implemented Dedicated Teams Central Pool 15 Cross-Functional TeamsBAs PMs Dev QA 1 2 3 4 5 6 Product 1 2 3 Strategic Shared Services 1 2 3 4 5 6 Shared Services (IT Ops, DB, etc.,) Shared Services (ITOps, DB, etc.,) Production Support
  10. 10. Implemented an Iterative Approach Source: Evanetics
  11. 11. Time-To-Market (In Calendar Days) 2010 2011 (Pre-Agile) 2011 (Agile)250200 192150 14010050 27 0
  12. 12. IF YOU’RE GOING TO TRY AGILE …
  13. 13. Awareness that there is room for improvementDesire to changeAbility to work in an agile mannerPromote early success to build momentum and getothers to followTransfer the impact of agile throughout theorganization so it sticks Source: Mike Cohn, ADAPTing to Agile for Continued Success, Agile 2010.
  14. 14. Think First … and define what success looks like •Prioritize your stakeholders •Get a transformation sponsor •Agree to what success will look like •Create and communicate your plan •Baseline current state •Get external validation and help© Black Country History Museum www.blackcountryhistory.org
  15. 15. Agile Transition Roadmap as of 10/14/2011 2Q11 3Q11 1Q12 4Q12 4Q13Phase 1 - Prototype 2 – Transition 3 – Roll Out Agile 4 – Establish 5 – Technical to Dedicated Management Agile Practices Excellence Teams (Scrum) Practices Beyond TechFeatures Pilot Agile and • Dedicated Teams • Focused Support for 8 • Performance •Automated Agile Inspired • Select Product teams Management Regression test practices on ATA Owners • Product owners tools •Compensation implemented Fixes, • Comm. Program • Healthy PBL for Tier 3-4 practices •Continuous Nursing RN • Develop Teams •Integration into integration OC LSAT 2.5, Assessments • Sync with IMO Budget Cycle •Automated builds MCAT Catalyst • Healthy PBL for • Dashboard Reporting •Develop Better •Increased Tier1-2 Teams • Improve Off-shore Product Visioning / deployments to • Focused support vendor Agility Road mapping production for 7 teams • Co-locate Teams techniques • Set up Agile Team RoomsUsers Grad Apps, Tier 1-3 teams Tier 1-4 Teams Kaplan Execs Tier 1-4 Teams Nursing, LSAT, and Kaplan Execs General Kaplan Kaplan Execs Catalyst General Kaplan audience audience General Kaplan Stakeholders Offshore Vendors Tier 1-4 Teams audience Offshore VendorsTools Jira, Daptiv Jira, Jira, Jira, TBD Confluence Confluence, Confluence, PlanetK, PlanetK, PlanetK, Daptiv, Daptive, Virtual Meeting Virtual Meeting Tools Tools, Success Factors
  16. 16. Eat Your Own Dog Food Photographer: JnLRun your transformation effort like an Agile Project
  17. 17. Scaling Agile Practices• Coaching a must• Get an Expert to help you• Develop support mechanisms for agile teams• Tailor after trying base practices (with expert help)• Align Roadmaps• Focus on Technical Excellence that enables agility• Collocate Teams (If Possible)• Extend Agile beyond internal tech teams
  18. 18. Thinks to watch out for• Agile is NOT a panacea• Watch out for common misconceptions• We’ll go agile after two day training• Insufficient depth/competency in the product owner role• Waterscrumming, Agile-Fall, Scrumbut,• Inadequate coordination of vision and delivery strategies• Insufficient support / funding for a transformation effort
  19. 19. Implemented the right way, Agile will leave you satisfied Photographer: Brain E. Ford
  20. 20. Maureen McMahonEVOLVING AGILE FOR PUBLISHING
  21. 21. Agile Initiative at Kaplan PublishingWORKING NOT WORKING (YET)Customer focus Comfort level with rolesAbility to adjust plan in response to learning Hard deadlines + strict requirementsAbility to iterate Freezing requirements between sprintsBusiness/tech collaboration Separate standups not scalableOrganization-wide buy inFace-to-face communicationResults
  22. 22. Thank You!

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