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Customer Service Traits Every Employee Needs

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Wow in hospitality services
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Customer Service Traits Every Employee Needs

  1. 1. 5 CUSTOMER SERVICE TRAITS EVERY EMPLOYEE NEEDS A PRESENTATION BY ______________________
  2. 2. MOST PEOPLE SAY THINGS LIKE “BE A PEOPLE PERSON” WHEN THEY TALK ABOUT TRAITS OF GOOD CUSTOMER SERVICE EMPLOYEES
  3. 3. WHICH ISN’T WRONG, IT’S JUST VAGUE AND GENERIC.
  4. 4. BUT THERE ARE SOME VERY SPECIFIC SKILLS THAT HELP EVERY SUPPORT EMPLOYEE WOW EVERY CUSTOMER
  5. 5. 1. PATIENCE AND CALMNESS
  6. 6. 2. COMMUNICATION SKILLS
  7. 7. 3. PRODUCT KNOWLEDGE
  8. 8. 4. GOAL ORIENTED FOCUS
  9. 9. 5. PERSUASION SKILLS
  10. 10. THANK YOU

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