1. Internship
on

2. Overview
 Software development and IT services since 2004.
 90% of Nepal's financial institutions using its mobile banking
products.
 Nepal’s Highest Tax Payer (IT Sector)
 2013 FNCCI Service Excellence Award

3. Mission
To become a household brand used by every Nepali to meet their
daily digital consumption needs.

4. Vision
To connect people to digital financial services across Nepal in simple,
affordable and secure ways.

5. Objective
 Passion with persistence
 Collaboration and cooperation
 Optimism
 Contribution to the society
 Open Communication
CORE VALUES
FIRST- Focused, Innovation, Reliability, Social Responsibility, Team
Spirit

6. Major markets and customers
(Banks and financial institution)
Products

7. Services
Mobile Banking, Card management system, Internet Banking, Digital
wallets, Utility bills, Online shopping, Ticketing service, Insurance
etc.

8. Organizational Structure
CEO
Admin
Product
Product
Development
Business
Development
After Sales
Finance
Project
Managers
Value
Generation
Marcomm
Sales
Support
Designers
Developers
Implementation
QA
R&D
Operations
HR

10. Financial Structure
Currently employ over 754 people with expertise.
Holds revenue of $36 million

11. Objectives of the internship
To understand the working culture/real life working practice of F1soft international
along with its clients (sunrise Bank)
To know how the mobile applications work
To know how the organization maintains its relations with its clients
To gain ideas from the experienced people working for the promotional programs.
To understand the challenge faced during the interaction with the customers and
clients
To understand the real complexity and unforeseen problems and opportunities on
the job. To be familiar with the promotional activities

12. Limitation
Short period 8 weeks
Focus on FonePay (Mobile Banking)
F1 soft on keeping some matters confidential prevented form analyzing
different activities

13. JOB PROFILE AND ACTIVITIES
PERFORMED
Activities performed in the business promotion/marketing department in
F1 Soft International Pvt. Ltd

14. Job highlights during the internship are:
 Convince customers
 Respond to inquiries
 Receiving complaints
 Showing demo to the new users
 Filling up their forms

15.  Keeping record of customers dealt.
 Try to meet the daily targets.
 Converting customers of the bank to the users of app to increase the
use of mobile banking system
 Referring to CD staff for any queries.
 Submitting reports at the end of every working days.

16. Additional task performed:
 Understanding the need of customers
 Forwarding the customer to CD
 Aware customers the benefits and services available.
 Inform about service charges.
 Provide information of the basic proceedings of the bank.
 Fill out the account opening form and his KYC form.
 Maintain friendly working relationships.

17. Key observation
 Goal oriented, Smart professional employee
• Good relation among employees.
• Sound relationship with the correspondent bank.
• Good relation Credit, administration department of the bank as well as the
governmental agencies concerned.
 Spacious and easy to access.

18.  The record keeping is cluttered at the physical level.
 Operations of CSD and its role in overall a commercial bank.
 Authority and responsibility relationship among managerial and subordinate
level.
 Experience different the theoretical knowledge .
 Patience while dealing with people.
 Careness with the resource handling

19. LESSONS LEARNT AND
FEEDBACK
 Organizational Skills
 Leadership Skills
 Self-Confidence
 Interpersonal Skills:
 Career Exploration
 Work ethics:
 Communication Skills:

20. Feedback for organization
 Should arrange the seminar to the staff of Sunrise bank ltd.
 Provide awareness to the staff about the features of mobile banking
 Provide knowledge about cashless withdrawal and OTP code
 Should be punctual / accurate in time.
 Staffs are not motivated on their job as they have to. So bank has to identify
their needs such as salary and benefits.

21.  Better coordination between the employees
 Have a fixed office hour, lunch breaks and closing time
 Top level management need to participative lower level employee in the
decision making
 Proper utilization and proper management of fixed assets in the organization.
 F1 ( fintech ) should make aware their users about the new possiable
features about mobile banking