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How Google, Amazon and Facebook are Changing Digital Marketing


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This presentation from the AMA Milwaukee Expert Series was presented to Milwaukee-area marketers on August 16th, 2016.

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How Google, Amazon and Facebook are Changing Digital Marketing

  1. 1. How Google, Amazon and Facebook are Changing Digital Marketing Bill Wagner President, AMA Milwaukee Director, Product Marketing, ARI Network Services Inc.
  2. 2. About Bill • Chicago transplant, Marquette alumnus, Long-time marketer • Have done a bit of everything: MarCom, Research, Digital, E-Commerce, Strategy, Client/Agency, etc. • Currently providing digital marketing for over 7,500 customers around the world @milwagner Note: all opinions and forward-looking statements in this presentation are my own
  3. 3. The pace of change will never be slower than it is now… and now… and now… and now… - Raphael Louis Vitón, Maddock Douglas AMA Keynote Lunch on Innovation, 2014
  4. 4. It took electricity over 30 years to reach 80% of American households It took the Cell Phone less than 10 NYTimes, Diffusion Rates of Technologies, 2006
  5. 5. KPCB State of the Internet, 2016
  6. 6. KPCB State of the Internet, 2016
  7. 7. dis·in·ter·me·di·a·tion noun: disintermediation; reduction in the use of intermediaries between producers and consumers, for example by investing directly in the securities market rather than through a bank.
  8. 8. KPCB State of the Internet, 2016
  9. 9. While Amazon has put Walmart on the defensive and is worth 59% more on the stock market, Walmart is actually 647% more profitable than its online rival. Other companies with greater profits than Amazon: Home Depot, CVS, Target, Walgreens, Lowe’s, Priceline, Costco, TJ Maxx, and Kroger
  10. 10. Blackrock is the world’s largest asset management firm (that most people have probably never heard of) They control a fund with over $4.6 trillion dollars in it… and it actively seeks technological disintermediation opportunities
  11. 11. KPCB State of the Internet, 2016
  12. 12. Facebook Market Cap: 350 Billion Dollars
  13. 13. FB is growing more than 6 times faster than the Dow Jones
  14. 14. FB is growing more than 30 times faster than the Nasdaq
  15. 15. Amazon Market Cap: 360 Billion Dollars
  16. 16. AMZN is growing more than 10 times faster than the Dow Jones
  17. 17. AMZN is growing more than 40 times faster than the Nasdaq
  18. 18. Google / Alphabet Market Cap: 560 Billion Dollars
  19. 19. GOOG is growing more than 6 times faster than the Dow Jones
  20. 20. GOOG is growing more than 14 times faster than the Nasdaq
  21. 21. KPCB State of the Internet, 2016
  22. 22. “Great, what does this any of this have to do with me and / or my business and / or my business’ digital marketing?”
  23. 23. This is youThis is them
  24. 24. Facebook wants to connect everyone via the internet Amazon wants to help people make purchasing decisions Google wants to organize and provide all of the world’s data
  25. 25. Facebook makes money by selling impressions to businesses Amazon makes money by owning the way people shop online Google makes money by selling conversions to businesses
  26. 26. Facebook is now a pay to play platform for business Average reach of a business post on Facebook – less than 6% And, their ad revenue jumped 57% in the last quarter, fueled by growth in mobile ads
  27. 27. “If you could rate everything that happened on Earth today that was published anywhere by any of your friends, any of your family, any news source…and then pick the 10 that were the most meaningful to know today, that would be a really cool service for us to build.” - Chris Cox, Facebook’s Chief Product Officer “Make it indispensable for users, then make it indispensable for businesses, then make money by charging businesses for it.” - Sheryl Sandberg, Facebook COO 4% - the percentage of businesses that advertise on Facebook
  28. 28. If you want to be a player on Facebook, know that the days of a free lunch on social media are over. You’ll have to commit advertising budget and start building skills and capabilities (or pay for them) around Facebook’s advertising toolkit for FB and Instagram, or start ramping down your investment in social media. And, keep an eye on: • Facebook Messenger for Business (now powered by AI and Bots) • Instagram in General • Facebook as an ISP
  29. 29. Amazon has done more to impact the way the average American consumer feels about your business than any other company. Amazon provides amazing customer service and can do it at a loss because of their market cap And, they continue to innovate in adjacent spaces
  30. 30. “We don’t make money when we sell things. We make money when we help customers make purchase decisions.” - Jeff Bezos
  31. 31. Realize that you’re competing with Amazon, even if you’re not directly competing with Amazon. Every additional website visit to, conversation with Alexa, Prime purchase or download impacts the way your customers feel about the way your business creates the customer experience. And, keep an eye on: • Amazon Machine Learning for Analytics • Amazon Alexa • Advertising-subsidized experiences
  32. 32. Google is an advertising company. Not a smart phone company, not a driverless car company, not a mapping company, not a search engine, not a non-profit. Google is leveraging powerful machine learning platforms to organize, control and disseminate information at unprecedented scale
  33. 33. “Google’s mission is to organize the world’s information and make it universally accessible and useful.” - Google’s Mission Statement
  34. 34. Realize that Google controls the way the average American interacts with data on the internet. Google is compiling massive data warehouses that are location- aware and they are building complex artificial intelligence that can determine intent with speed and accuracy… and it is constantly improving. And, keep an eye on: • Google My Business • Google Store Visits • Google Project fi
  35. 35. A few facts about Google and Facebook’s current revenue strategy Facebook and Google want to control all of the internet’s traffic so they can monetize that traffic by selling advertising They’re continuing to grow really fast and need more and more opportunities for revenue So, they’re pushing further down the market with solutions for smaller and smaller businesses Both Facebook and Google would love to get more business content inside their ecosystems And, both Facebook and Google have successfully made a pact with users to get their data in exchange for free services that make their lives better/easier/etc. 41
  36. 36. “Ultimately, it's good that there are a whole lot of design decisions that have become standardized. But what that means is designers' jobs are changing — what they're going to focus on is how the thing works and less about how it looks. This is what enables you to create products that can scale to meet billions of people.” - Jon Lax, Director of Product Design, Facebook
  37. 37. Let’s focus on Google • SEO is dead, long live SEO • Organic SERP is evolving rapidly thanks to RankBrain, the KnowledgeGraph and more • Page speed, tags, and machine to machine communication are the new “Coin of the Google Realm” for SEO • Local businesses are the target for the next wave of ad revenue and GPS and GMB are acronyms you need to know • Google sort of snuck back into social when no one was looking • Apps are dead, long live Apps • PWA and AMP are acronyms you need to know
  38. 38. Google - SEO • SEO is now all about intent driven by use cases • It is a paradox in that it has gotten both less complex and more complex at the same time • Easier - Content marketing, usability, satisfying intent and use cases • Harder - You have to stay on top of highly technical tools like JSON, and JavaScript • 10 blue links in SERP is a thing of the past (only 3% of latest Moz test) • Driven by Mobile (right rail ads example) • Driven by Local (Google My Business dominates SERP for buying intent) • Driven by Knowledge Graph (“How Tall Was Abe Lincoln?”)
  39. 39. Google - Local • Google is now the 400lb. Gorilla for local info • Yelp, Trip Advisor, etc. woke the sleeping giant, who took Google+ and turned it into the Yellow Pages on steroids • Google My Business is absolutely critical if you’re brick and mortar • Will increasingly be the first thing most people see about your business • Google is actually in your store right now (through iPhones and Androids) • The next wave of advertising tools will be focused on local business • Ads in Local Search results • Store Visits • Ads in Google Maps • We’re all waiting to see what happens with the anti-trust suit in Europe
  40. 40. Google - Apps • Apps are evolving into something new • “The Web is an app” • Apple went native, Google/Android went native and web • Lines are increasingly blurry and you now need to hedge your bets across a wider range of platforms and toolkits • PWA – Progressive Web Application • Looks like a responsive webpage • But it can access “service workers” to behave like an app • Installs to your home screen like an app • Speed, speed, speed • AMP – Active Mobile Pages • Originally built for news outlets • Became a nascent internet standard • Speed, speed, speed
  41. 41. “The Trump campaign is not a bad campaign. It’s not a messed-up campaign. It’s not a dysfunctional campaign. There is no campaign. Everybody that’s done this for a living and got paid to do it is, like, ‘Oh, my gosh, suppose this works. We’re all rendered useless.’ He will have destroyed an entire profession.” - James Carville
  42. 42. Google - Summary It would suck to get caught off guard by all this stuff, wouldn’t it? These three narrowly specific examples have a big impact on your: • Strategic plans • Resource allocations • Professional development
  43. 43. • The rate of change in the world we live in is accelerating rapidly • Money and power continues to consolidate in the hands of a chosen few (companies) • Google, Facebook and Amazon have enough funding to continue disintermediating entire markets • You need to stay on top of the strategy and direction of these three giants • The ‘internet’ will look vastly different within smaller and smaller time windows • The opportunity for each of you lies in being ahead of the rate of change, not behind it
  44. 44. Questions?