Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Upcoming SlideShare
What to Upload to SlideShare
Next
Download to read offline and view in fullscreen.

0

Share

Download to read offline

Zoho crm plus zoho-crm plus

Download to read offline

This is an article on the features included in Zoho CRM Plus! Email wcterry@zoho.com for one free hour of consulation. (229) 300-0643

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to like this

Zoho crm plus zoho-crm plus

  1. 1. Features and Benefits of Zoho CRM Plus Written by: Bill Terry https://www.linkedin.com/in/williamterry307/ Customers now have lots of choices. Thanks to the Internet, they can buy a wide range of products from the comfort of home. Your business will suffer if you fail to engage with your customers. They expect the best quality products and services. In a competitive business environment, you do not get a second chance. Your customers will move to your competitors if they experience problems dealing with you. Customer Relationship Management or CRM is now an integral part of any business. It covers all aspects of customer services including sales and marketing. Zoho CRM Plus gives you complete control over your customer management. It helps you streamline your customer facing processes. Use this tool to provide your customers quick, timely and efficient services. There are many features in Zoho CRM Plus that make it the top rated CRM solution. Multichannel Engagement You cannot depend on one communication channel to connect with your customers. Some people like to dial the customer service number and get across a live customer support executive immediately. On the other hand, some people prefer contacting the company through the email or social media. They may be facing a complex problem and want to provide all details while seeking a solution. A visitor browsing your website may be looking for live chat feature. You want to conduct surveys and reach out to your customers through social media sites. The Multichannel Engagement of CRM Plus lets you connect with your customers the way they want. Offer customer services through all communication channels. Inter-Team Communication Before you provide any service to your customers, you have to equip your customer service team with the right tools. It helps them solve the problems of customers quickly at their own level. The teams should be able to collaborate and communicate in real time across different departments. Every member of your team must have access to latest data so they can take the right decision and provide right information to the customer. With the help of Zoho CRM Plus, your customer facing team will deliver consistent performance before, during and after the sales. Connect teams across marketing, sales and support departments. They will all have access to the same data, bringing uniformity in the solutions they offer. They will avoid repetition while answering queries. Zoho CRM Plus gives you tools like shared calendars, forums, task lists, milestone tracking and others. These tools help your team work efficiently and take decisions faster. Insight and Intelligence You are collecting a wide range of data related to your customers. It is necessary to obtain intelligent information out of this data if you want to take advantage of your business’s full potential. Use Zoho CRM Plus to gain insight into your customer data. There are many touch points in the customer lifecycle when the data is captured. This data must be put to good use. You can establish trends with the help of graphs and charts. See where you are failing or which aspects of customer relationship need improvements. Create customized dashboards to monitor the performance of your customer service team. Check the progress of each team as well as each team member. Provide support or take other actions depending on how they are performing. Explore your customer data to find new business opportunities. Productivity As a business owner or the manager in charge of a business operation, you have to continuously strive to achieve higher productivity level. It requires regular improvements in your business processes. It is not an easy task because you have to deal with a wide range of issues when running a business. As your business starts growing, you will find it difficult to deal with multiple departments, a large number of employees, and hundreds or thousands of customers. A tool like Zoho CRM Plus gives you the power to increase your
  2. 2. business productivity. Use it to automate workflows. Make customer processes quick and efficient. Automate the sales process so you and your team can focus more on developing the leads. Keep your customers happy with an efficient and automated sales process. You are always there to help them when they face any problem. Automate routine customer service tasks. Send a ticket to the right department, prioritize tickets based on the set criteria, and follow up each issue until it is resolved to the satisfaction of the customer. Automation helps your customer service team focus more on nurturing leads in place of getting bogged down in mundane processes and routine tasks. Mobility More and more people now access information through their smartphone. You have to provide solutions to your customers through the systems that work with smaller mobile devices. Take advantage of Zoho CRM Plus's mobile apps. These apps are useful for your customer service team. They can check the leads, collaborate with other team members, gain marketing insights, and access any information they need. They can do all these things and more while on the move. Give them access to customer information and sales notification. Engage with your website visitors through the live chat. Prioritize your visitors based on their lead score. Now you can provide top quality support services even when your customers are using mobile devices. Administration You cannot use multiple tools to establish your setups for help desk, CRM, project management and customer engagement. It will make the whole customer service process complex and expensive. Use a single tool to organize every aspects of your customer facing systems. Zoho CRM Plus gives you complete control over your customer relationship management. It is a flexible and scalable program suitable for both small and large businesses. You can scale it up or down depending on your specific needs. It will grow with your business. Take the guesswork out of your customer service processes. Provide accurate and timely information to your customers. You can integrate Zoho CRM Plus with your existing database and applications. It has a short learning curve and is ready to work out of the box. Your team members will love its simple and easy to use interface. Access all tools through a single console. Automate your customer service tasks to provide your customers quick support services. It offers the benefits of sales automation, project collaboration, customer support, visitor tracking, marketing automation, customer surveys and social media integration.

This is an article on the features included in Zoho CRM Plus! Email wcterry@zoho.com for one free hour of consulation. (229) 300-0643

Views

Total views

62

On Slideshare

0

From embeds

0

Number of embeds

4

Actions

Downloads

0

Shares

0

Comments

0

Likes

0

×