QUI QuotesaboutCustomer Service
Nobody ravesabout average.Bill Quiseng
No customer walksinto your business,gives you money and then says,“Dissatisfy me, please.”Aim for 100%customer satisfactio...
To really “wow”your customers,get ridof the fine print.Bill Quiseng
Its not the one big WOWto one customerthat wins the day.It is the one little WOWdelivered consistentlyto every customer.Bi...
Never do anythingyou wouldn’t be willingto explain on Facebook.Bill Quiseng
Definition of customer service:Whatever the customer FEELS it is.The customer buys with emotion.What emotion does your cus...
Mission statementsdon’t win customers.Passion statements do.Bill Quiseng
Your relationshipwith the customer,not the customers relationshipwith your product,is the conduitthrough which real value ...
Customer service trainingshould be seen asan investmentand not an expense.Bill Quiseng
You cannot even begin tosatisfy customersuntil you remove all thepotential dissatisfiers.Bill Quiseng
Peoplewho are not hospitablehave no right to workin hospitality.Bill Quiseng
Delivering goodcustomer serviceis businesscommon sense.Your job is to make itcommon practice.Bill Quiseng
“Sh*t happens”is an unacceptable excusefor poor customer service.Bill Quiseng
If your businesscannot pledge“Satisfaction Guaranteedor Your Money Back”,something is broken. Fix it.Bill Quiseng
Thinking aboutcustomer servicedoesnt make it happen;doing something does.Customer serviceis not an attitude. Its action.Bi...
Customer service trainingmust be seen,not as a one hourseminar event,but as a processthat continues daily.Bill Quiseng
Great Serviceis Great Theater.Don’t “fake ittill you make it.”Act it like you mean it.Bill Quiseng
If your last customerinteraction was postedon Facebook,would you feel proudof your performance?Bill Quiseng
You can’tsatisfy customers withdisengaged employees.Start there first.Bill Quiseng
To connectwith new customersdon’t try to get insidetheir heads.Get inside their hearts.Create an emotional connection.Bill...
The ultimatecustomer servicemantra:Be valuable.Bill Quiseng
billquiseng.comYour #1 source for practical tips, insightand inspiration to improveyour personal delivery of customer serv...
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Qui Quotes on Customer Service

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Customer Service quotes by Bill Quiseng, award winning writer, blogger and speaker.

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Qui Quotes on Customer Service

  1. 1. QUI QuotesaboutCustomer Service
  2. 2. Nobody ravesabout average.Bill Quiseng
  3. 3. No customer walksinto your business,gives you money and then says,“Dissatisfy me, please.”Aim for 100%customer satisfaction.Bill Quiseng
  4. 4. To really “wow”your customers,get ridof the fine print.Bill Quiseng
  5. 5. Its not the one big WOWto one customerthat wins the day.It is the one little WOWdelivered consistentlyto every customer.Bill Quiseng
  6. 6. Never do anythingyou wouldn’t be willingto explain on Facebook.Bill Quiseng
  7. 7. Definition of customer service:Whatever the customer FEELS it is.The customer buys with emotion.What emotion does your customerexperience drive?Bill Quiseng
  8. 8. Mission statementsdon’t win customers.Passion statements do.Bill Quiseng
  9. 9. Your relationshipwith the customer,not the customers relationshipwith your product,is the conduitthrough which real value flows.Bill Quiseng
  10. 10. Customer service trainingshould be seen asan investmentand not an expense.Bill Quiseng
  11. 11. You cannot even begin tosatisfy customersuntil you remove all thepotential dissatisfiers.Bill Quiseng
  12. 12. Peoplewho are not hospitablehave no right to workin hospitality.Bill Quiseng
  13. 13. Delivering goodcustomer serviceis businesscommon sense.Your job is to make itcommon practice.Bill Quiseng
  14. 14. “Sh*t happens”is an unacceptable excusefor poor customer service.Bill Quiseng
  15. 15. If your businesscannot pledge“Satisfaction Guaranteedor Your Money Back”,something is broken. Fix it.Bill Quiseng
  16. 16. Thinking aboutcustomer servicedoesnt make it happen;doing something does.Customer serviceis not an attitude. Its action.Bill Quiseng
  17. 17. Customer service trainingmust be seen,not as a one hourseminar event,but as a processthat continues daily.Bill Quiseng
  18. 18. Great Serviceis Great Theater.Don’t “fake ittill you make it.”Act it like you mean it.Bill Quiseng
  19. 19. If your last customerinteraction was postedon Facebook,would you feel proudof your performance?Bill Quiseng
  20. 20. You can’tsatisfy customers withdisengaged employees.Start there first.Bill Quiseng
  21. 21. To connectwith new customersdon’t try to get insidetheir heads.Get inside their hearts.Create an emotional connection.Bill Quiseng
  22. 22. The ultimatecustomer servicemantra:Be valuable.Bill Quiseng
  23. 23. billquiseng.comYour #1 source for practical tips, insightand inspiration to improveyour personal delivery of customer service:billquisengdotcombillquiseng

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