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Customizing Feedback for askref in SFX - ELUNA 2006


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Library has more than one location for askref feedback. A very small number of tweaks can be input so that the feedback can go to the appropriate reference desk.

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Customizing Feedback for askref in SFX - ELUNA 2006

  1. 1. Customizing Feedback Forms For Multiple Locations [email_address] ELU-NA 2006 Knoxville, TN
  2. 2. The Problem <ul><li>We are not Consortia </li></ul><ul><li>SFX Admin is Centralized </li></ul><ul><li>Independent Administration = Different Brands + Different Reference Desks (Email Addresses) </li></ul><ul><li>The Target Configuration Document clarifies that customization is not supported </li></ul>
  3. 3. The Solution <ul><li>Use the Built-in Institute Feature </li></ul><ul><li>Customize the Target Parser </li></ul><ul><li>Customize the cgi script </li></ul><ul><li>Customize the Feedback Templates </li></ul>
  4. 4. The Disclaimers <ul><li>UNIX level permissions </li></ul><ul><li>Familiarity with HTML </li></ul><ul><li>Familiarity with CGI </li></ul><ul><li>Added complexity for Monthly Updates and Version Upgrades </li></ul><ul><li>Mileage May Vary </li></ul>
  5. 5. 5 Easy Steps <ul><li>Edit the institute feature </li></ul><ul><li>Edit the target parser </li></ul><ul><li>Edit the feedback.cgi script </li></ul><ul><li>Edit the feedback web templates </li></ul><ul><li>Add user parameters specific to each Institute </li></ul>
  6. 6. Institute Feature Protecting the Innocent
  7. 7. Target Parser <ul><li>Add this line to </li></ul><ul><li>$qry{inst}    = $ctx_obj->get('@req.institutes'); </li></ul>
  8. 8. FEEBACK cgi <ul><li>$msg .= &quot; ** Username ** &quot; . $p->param('username'); </li></ul><ul><li>$msg .= &quot; ** Useremail ** &quot; . $p->param('useremail'); </li></ul><ul><li>$msg .= &quot; ** Phone Number ** &quot; . $p->param('Phone_Number') if $p->param('Phone_Number'); </li></ul><ul><li>$msg .= &quot; ** User Affiliation ** &quot; . $p->param('Duke_Affiliation') if $p->param('Duke_Affiliation'); </li></ul><ul><li>$msg .= &quot; ** Location ** &quot; . $p->param('Location') if $p->param('Location'); </li></ul><ul><li>$msg .= &quot; ** Department ** &quot; . $p->param('Dept') if $p->param('Dept'); </li></ul>
  9. 9. Feedback Templates <ul><li><hr> <input type=&quot;RADIO&quot; name=&quot;Duke_Affiliation&quot; value=&quot;Faculty/Staff&quot; checked><b> Duke faculty or staff </b><br> <input type=&quot;RADIO&quot; name=&quot;Duke_Affiliation&quot; value=&quot;Student&quot;> <b> Duke student </b><br> <input type=&quot;RADIO&quot; name=&quot;Duke_Affiliation&quot; value=&quot;Alumnus&quot;> <b> Duke alumnus </b><br> <input type=&quot;RADIO&quot; name=&quot;Duke_Affiliation&quot; value=&quot;None&quot;> <b> Not affiliated with Duke </b><br> </li></ul>
  10. 10. User Parameters
  11. 11. Target Parser
  12. 13. More Detail <ul><li> </li></ul><ul><li>[email_address] ELU-NA 2006 </li></ul>