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Mincom NA Mug Survey Results

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Mincom MUG January 2011 Michael Kopp

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Mincom NA Mug Survey Results

  1. 1. MUG Online Meeting<br />January 2011<br />©2009 Mincom Confidential | 1<br />
  2. 2. MUG Plans for 2011 – Our Objective: Connecting Mincom Users<br />David Hartley, Arch Coal<br />Best Practices: Ellipse Job Estimating and Packaging for Maintenance<br />Tim Greenhalgh, Nashville Electric Services <br />Results from the Mincom Online User Community Survey<br />Michael Kopp, Mincom <br />Agenda<br />©2009 Mincom Confidential | 2<br />
  3. 3. MUG Plans for 2011<br />David Hartley, Arch Coal<br />©2009 Mincom Confidential | 3<br />
  4. 4. Best Practices: Ellipse Job Estimating and Packaging for Maintenance<br />Tim Greenhalgh, NES<br />©2009 Mincom Confidential | 4<br />
  5. 5. Online User Community Survey<br />Michael Kopp, Mincom Global Marketing<br />©2009 Mincom Confidential | 5<br />
  6. 6. Objective<br />Determine required features and desired user experience for online user group community<br />Survey open mid November to end of December<br />158 Respondents Worldwide<br />Responses by Industry<br />NAM: Mining and Transportation<br />Global: Mining, Energy, Transportation, Defense<br />Online Community Survey <br />©2009 Mincom Confidential | 6<br />
  7. 7. Importance of Online Community<br />©2009 Mincom Confidential | 7<br />* NAM Respondents<br />
  8. 8. Online Community Objectives <br />©2009 Mincom Confidential | 8<br />* NAM Respondents<br />
  9. 9. Useful Online Community Features<br />©2009 Mincom Confidential | 9<br />
  10. 10. Topics of Interest<br />©2009 Mincom Confidential | 10<br />* NAM Respondents<br />
  11. 11. How Often Would You Contribute…<br />©2009 Mincom Confidential | 11<br />* NAM Respondents<br />
  12. 12. How Often Face-to-Face Meetings?<br />©2009 Mincom Confidential | 12<br />* NAM Respondents<br />
  13. 13. How Would You Participate?<br />©2009 Mincom Confidential | 13<br />* NAM Respondents<br />
  14. 14. Willing to Present Case Study?<br />©2009 Mincom Confidential | 14<br />* NAM Respondents<br />
  15. 15. Develop a regular monthly schedule for the user group meetings<br />Archive the online webinars<br />Have a page on the community website for the latest events or announcements in chronological order so we can go there directly to see what's happening by date order<br />Have face-to-face meetings at an annual user conference<br />Your Comments<br />©2009 Mincom Confidential | 15<br />
  16. 16. Based on your input<br />In late alpha testing of new online community!<br />To be announced and launched in February<br />Never too late to send comments or questions<br />Michael.Kopp@mincom.com<br />CC: Mandy.Hawks@mincom.com<br />Stay Tuned <br />©2009 Mincom Confidential | 16<br />
  17. 17. ©2009 Mincom Confidential | 17<br />

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