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Mincom User Group (MUG)<br />Developing Connections in 2011<br />January 18, 2011<br />

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Mincom User Group<br />Most Important Question: <br />What can help the users of Mincom’s solutions succeed?<br />We’ve targeted the 2011 activities to answer that question<br />

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Mincom User Group<br />Planning Group<br />Tim Greenhalgh, Nashville Electric Service<br />David Hartley, Arch Coal<br />Dan West, COTA (Central Ohio Transit Authority)<br />Started work following Mincom’s Asset Intensive Industry Summit in October 2010<br />

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Mincom User Group<br />Research<br />Analyzed what makes an effective user group<br />Key Aspects<br />Education<br />Knowledge sharing – tips & tricks, “how to” – practical and pragmatic<br />Connecting the user community<br />Global – conversation with Australian Mincom User Group leadership<br />

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Mincom User Group<br />The Power of Online Communities<br />It Takes A Community To Build A Community<br />“Lately, I've been working on behalf of some Forrester clients to answer the question, "How do we build a community?" Frequently, the answer is, "You don't build a community. You expand it." Few communities appear ex nihilo at the behest of a technology vendor. More commonly, successful community sites identify an existing collection of like-minded people, then entice them to your site with something of value to them.<br />“Developer communities are a good example. Megavendors like Microsoft, Oracle, and IBM have an easy time creating a community site, since there are already a lot of developers connected to these companies, and to each other. If SAP never created its own community site, somewhere in Social Media Land there would be a collection of technical professionals talking to each other about customizing and implementing SAP applications.”<br />Source: Tom Grant’s Blog @ Forrester.com - http://blogs.forrester.com/tom_grant/10-11-21-it_takes_a_community_to_build_a_community<br />

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Mincom User Group<br />Goal #1 – Hold Monthly Webcasts<br />3rd Tuesday of every month in 2011<br />Agendas will be established in advance<br />60 minute session in 3 sections<br />MUG Business (20 minutes)<br />Practitioner Presentation (20 minutes)<br />Software/Solution Update (20 minutes)<br />Mincom has committed to support the costs of the webcasts<br />

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Mincom User Group<br />Goal #2 – Develop Online Community<br />Online forum to exchange ideas, answer questions, share experiences<br />Example Online Community Forums<br />http://rankings.big-boards.com/?p=all<br />http://www.flyertalk.com/forum/index.php<br />http://www.fatwallet.com/forums/<br />http://slashdot.org/<br />http://slickdeals.net/<br />http://u2.interference.com/<br />http://forums.adobe.com/index.jspa<br />http://forums.ilounge.com/<br />http://community.intuit.com/<br />Harness the latest web technologies to connect our users<br />Launch by February 2011<br />

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Mincom User Group<br />Next Topic: <br />Best Practices: Ellipse Job Estimating and Packing for Maintenance – Tim Greenhalgh (20 minutes)<br />

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Next Meeting<br />Next MUG online meeting is:<br />Tuesday, February 15<br />These sessions will occur monthly on the 3rd Tuesday – however, specific times will vary based on potential international participation<br />What you get out of it is directly related to what you put into it<br />Join the new LinkedIn group to receive updates – “Mincom Users” @ www.linkedin.com<br />North America Mincom Advisory Council (MAC) will be closed to avoid confusion<br />