Towards an assessment of public library value: statistics on the policy makers’ agenda


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PPT presented at the International Conference on Quantitative and Qualitative Methods in Libraries in Crete, May 2009

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Towards an assessment of public library value: statistics on the policy makers’ agenda

  1. 1.
  2. 2. Towards an assessment of public library value:statistics on the policy makers’ agenda <br />Kristine Paberza<br />Department of Information and Library Studies, Faculty of Social Sciences, University of Latvia<br />Public Library Development Project “Third Father’s Son”, State Agency “Culture Information Systems”<br />
  3. 3. Latvia<br /><ul><li> The central country of the Baltic States (Estonia, Latvia and Lithuania)
  4. 4. In North-eastern Europe, on the east coast of the Baltic Sea
  5. 5. In1991 Latvia becameindependentfromtheSoviet Union
  6. 6. Democratic, parliamentary republic
  7. 7. Memberships:</li></ul>European Union, NATO, United Nations Organization, Council of Europe, World Trade Organization, Organization for Security and Co-operation in Europe, etc.<br /><ul><li>Area:64,589 or 24,937 sq.miles
  8. 8. Population: 2,270,700
  9. 9. Ethnic composition:</li></ul>59.03% Latvian,<br />28.29% Russian,<br />3.74% Belorussian,<br />2.53% Ukrainian,<br />6.41% other nationalities<br /><ul><li>Official language: Latvian</li></li></ul><li>Libraries in Latvia<br />Library system in Latvia:<br /><ul><li>Latvian National Library;
  10. 10. Latvian Academic Library;
  11. 11. 864 public libraries;
  12. 12. Latvian Library for the Blind with 7 branches in regions;
  13. 13. 45 special libraries;
  14. 14. 48 libraries belonging to institutions of higher education;
  15. 15. 1062 school libraries
  16. 16. There is one library per 1123 residents
  17. 17. 46% of population use library services
  18. 18. 240 library users per one librarian</li></ul>The Riga City Library (Bibliotheca Rigensis) was established in 1524 and it is considered to be one of the first public libraries in Europe!<br />
  19. 19. Trešais tēva dēls – Third Father’s Son<br />Global Libraries initiative in Latvia<br />Third Father’s Son is a hero from Latvian folk legend who brought light to an entire country<br />Through strengthening capacities <br />of public libraries <br />to facilitate proactive use of ICT resources<br />among people in Latvia <br />thus striving to improve the quality of their lives<br />
  20. 20. Impact Planning and Assessment for Development<br />Information Society Development Guidelines <br />for 2006 – 2013<br />To create a knowledge-based economy and to improve the quality of life, to ensure that everybody can and will use the possibilities offered by ICT and content in order to achieve this objective<br />
  21. 21. Context of the study<br />In-depth study:<br />PAC cost-benefit analysis, ROI<br />In-depth study: <br />Impact on information society development<br />In-depth study:<br />Library value, trust and user satisfaction<br />
  22. 22. Approach to the study<br /><ul><li>Context oriented research approach (Durrance, 2002)
  23. 23. Information ecology approach (Davenport & Prusak, 1997; Stepp, 1999)
  24. 24. Theory of use-oriented value of information and information services (Saracevic & Kantor, 1997)
  25. 25. Ecological theory of human information behavior (Williamson, 2005)</li></li></ul><li>Main research questions<br />What is the value of public library in society in general and at the level of local community?<br />What is the trust level in public libraries, librarians and information received through library?<br />What is the satisfaction with public library services?<br />
  26. 26. Data collection instruments<br />Representative survey of inhabitants<br />of Latvia (n=1064) including library <br />users as well as non-users<br />Information ecology mapping during<br />FDGs (n=10) covering both urban<br />as well as rural areas<br />
  27. 27. Information needs<br />
  28. 28. Information sources<br />
  29. 29. Satisfaction of information needspersonal networks<br />
  30. 30. Satisfaction of information needsmedia sources<br />
  31. 31. Satisfaction of information needsinstitutional sources<br />
  32. 32. Trust in information sources<br />Never have to verify<br />Often verify<br />Sometimes verify<br />Always verify<br />
  33. 33. Usage of municipality services<br />
  34. 34. Usage of culture & leisure services<br />
  35. 35. Quality of staff performance<br />
  36. 36. Satisfaction with library services<br />
  37. 37. Experienced benefits<br />
  38. 38. Conclusions<br /><ul><li>Context-oriented information ecology approach allows measuring magnitude of public library importance
  39. 39. Exploration of information needs and information ecology of local communities allows identifying of potential areas of development for public libraries
  40. 40. Public library is trusted as information source since it provides reliable and credible information
  41. 41. Quality of public library staff performance is highly valued
  42. 42. Public library makes an effect on users mostly in areas of leisure and education; economic effects are also identified</li></li></ul><li> THANK YOU! <br />Kristine PaberzaImpact Assessment SpecialistState Agency “Culture Information Systems”53-2 Terbatas StreetRiga, LV-1011, LatviaPhone: +371 67 844 887Fax: +371 67 843 084E-mail: kristine.paberza@3td.lvWeb:<br />