Speaking and listening skills

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Speaking and listening skills

  1. 1. LISTENING AND SPEAKING SKILLSBy: BIAS LArAm 031110703
  2. 2. Listening skills are ways to help you listen to something more effectively.
  3. 3.  To avoid communication errors. Key to success. Learn something new.
  4. 4.  Active listening Selective listening Ignoring listening Emphatic listening
  5. 5.  Understanding all things Proper interaction Proper feedback
  6. 6.  Selective portion Topic may not be according to linking
  7. 7.  Not listening at all Pretty insulting to other
  8. 8.  Most effective level Arguing Listen with heart and mind Empathy is sympathy
  9. 9.  Hearing and Listening are not same. Hearing: Hearing is with the senses. Ears pick up sound waves and then transported to our brain. Listening: Listening is with the mind. Communication process and, to be successful is an active process.
  10. 10.  Appreciative Listening Critical Listening Informational Listening Relationship Listening Discriminative Listening
  11. 11.  It improves the relationship between people. Emphasis is an understanding the other person. Three behaviors are key to effective relationship listening
  12. 12.  MIND READER: Ask what the person is thinking or feeling. REHEARSER: Let the customer finish their thoughts before determining what question to ask next. FILTERER: Be aware of your own assumptions. DREAMER: Stay present.
  13. 13.  COMPARER: Treat each customer as the unique person they are. FIXER: Fully understand needs before recommending a solution. INDENTIFIER:Remember that it’sabout the customer, notyou.
  14. 14. Speaking skills is the act of generating wordsthat can be understood by listeners. A goodspeaker is clear and informative.
  15. 15.  Ability to convey your information in a proper way Ability to stand out from the rest Career enhancement Encouraging people to communicate with each other.

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