Total quality management tools and
TQM implementation steps
Classification of tools
Categories of tools and techniques
Roadmap for TQM implementation
Total quality management
Managing the entire organization so that it excels on all
dimensions of products and services that are important to the
Fundamental operational goals
1. Careful design of the product or service
2. Ensuring that the organization’s system can consistently
produce the design.
TQM can take place in three phases
diagnosis and preparation
(II) management focus and commitment
(III) intensive improvement.
The diagnostic and preparation phase
of TQM requires the introduction of a
number of fact finding tools, some of which are “cost of
quality” and “Departmental Purpose Analysis (DPA)”.
Classification of TQM tools
Qualitative tools:- consist mainly of
subjective inputs, which often do not intend
to measure something of a numerical nature.
Quantitative tools:-involve either the
extension of historical data or the analysis of
objective data, which usually avoid personal
biases that sometimes contaminate
TQM tools as primary area of
Tools used in implementation
What is happening?
How is the process performing?
Is the process improving?
Is the process satisfying customer
The best tools for this purpose is check sheet, Pareto chart,
histogram, scatter diagram, runchart and statistical process
control (SPC). The data collected by these tools can be used to
measure the process.
Other purposes of process
understanding what is happening
provide objective performance feedback
evaluate the need for improvement
evaluate the impact of changes
set schedules and performance targets.
The correct selection and use of tools and techniques is
a vital component of any successful TQM
implementation plan. The TQM tools and techniques
can be divided into simple tools for solving a special
problem and complex one that cover all functions
within the company.