Domains - Slideshow

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Domains - Slideshow

  1. 1. What’s in a name? Domain names that is…
  2. 2. What is a Domain Name?Simply put, a domain is simply a series of letters or numbers that pointto an online resource. i.e. www.domain.comSo how do domains work with websites?Think of the foundation on a House.Your domain name would be thefoundation. Your website would be the house is that would be built on that foundation.
  3. 3. Sub-domains What are sub-domains? Sub-domains are the third level domains that are used to organize your web site content. They are just like folders under your root directory. But they will have a special URL to access. For Example: http://www.yoursite.com is the regular URL with out a sub-domain. http://products.yoursite.com is an URL with the sub-domain of “products” The domain name breaks down as follows: .com is the considered the first level domain, yoursite is the second level domain and products is the third level domain.
  4. 4. Domain Extensions(TLD’s)A domain extension is the after-dot part of the domain. ( for example; .com,.net, .biz, .org, etc.) This is also known as a TLD (Top Level Domain). A domainextension is mirrored after a file extension. There are currently more than 100different TLDs to choose from on the internet.Generic domains (TLDs)Most people are familiar with the commonly used domain extensions on theinternet such as; .COM, .NET, .INFO, .ORG, .BIZ, etc. They are all known asgeneric top-level domains (gTLDs) and are open for registration to all usersworldwide, regardless of their citizenship.All international domains have their formal purpose, for instance, .COM isintended for commercial sites, .NET for network companies, .ORG for non-profits, .BIZ for businesses, .NAME for personal pages, and .MOBI for mobile-device optimized sites. Nevertheless, most of them, with the exception of.MOBI, can be used for any type of website.
  5. 5. Country-code domains (ccTLDs)If you are wondering why there are so many (over a hundred) domainextensions on the web, the answer is that almost any country in theworld, including small islands, has its own top-level domain. You canfind extensions from .US for United States to .NU for the island ofNiue.The country domains are a great way for companies and organizationsto target their local audiences more closely. It is important to knowthat each country has specific registration rules for its official domain.
  6. 6. What our Customers need to know
  7. 7. The Basics: Who Makes the Rules?ICANN (Internet Corporation for Assigned Names andNumbers) – This is the governing body that handleseverything domain related. They also handle IP addresses andlegislations.
  8. 8. The requirements to transfer a domain to Brain Host are as follows;•The domain has to have been registered for 60 days. This 60 day window isalso for any changes, whether it is new registrations, transfers betweenregistrars, or even whois changes(depending on registrar).•This applies to a new domain registration as well as a new domain transfer. Itcannot be transferred until after the 60 day period.•There must be a valid email address on the registration information. If acustomer has privacy protection, this would have to be removed before theycan transfer the domain. *may take 12-24 hours to remove•An EPP (Extensible Provisioning Protocol) or Authorization code will be sent tothe customer (usually via email by their current registrar) for the transfer. Thisis used as a security measure to validate the ownership of the domain.•The domain must be unlocked – This is an extra security feature that preventsthe domain from being transferred. (*This may take an hour).•The complete process to transfer a domain takes about 5-7 days.(Domain Transfers are handled through tier 2 – General Support shouldopen a support ticket and send it to tier 2.) Next, we’ll break down each requirement.
  9. 9. The domain must have been registered for 60 daysThe customer cannot transfer a domain name thathas been newly registered for a 60 day period. Thiscannot be changed. (this rule has been set in placeby ICANN.) If the customer wishes to continue hostingwith Brain Host before the 60 day period they havethe option of pointing their domain to our nameservers. Brain Host Domain Name Servers: ns1.dnsace.com ns2.dnsace.com
  10. 10. The domain must be unlocked – This is an extra security feature thatprevents the domain from being transferred. (This process may takean hour).The domain must be UNLOCKED beforethe customer begins the transfer process.
  11. 11. How to unlock a domainIf the customer is able to manage their domain themselves throughtheir registrar, ( i.e. Melbourne IT, Enom, etc.); the customer shouldcontact their registrar for the pr0per steps to unlock their domain.If the customer does not manage their domain themselves, directthe customer to contact their host/registrar for instructions on howthey should proceed or to request to have the domain nameunlocked for them.
  12. 12. There must be a valid email address on the registration information.Make sure to verify the customer’s email address (their email should matchthe whois information on record). This is to ensure that the customerreceives all communications from the registrar (i.e. EPP code) and BrainHost in regards to their domain transfer; as well as for security purposes.
  13. 13. Privacy protection; *may take 12-24 hours to remove Privacy protection refers to domain privacy, usually through Who is, this would have to be removed before the transfer can take place. Once the domain is registered with the new registrar, domain privacy can be added back onto the domain. The customer should request privacy protection is removed through their current registrar. Or they can remove it themselves if they have access to manage their domain.
  14. 14. The EPP CodeAn EPP (Extensible Provisioning Protocol) or Authorization code will be sentto the customer (via email by their current registrar) for the transfer. This isused as a security measure to validate the ownership of the domain.If the customer is able to manage their domain through their registrar,instruct them to follow the steps with that registrar to receive the EPP code.Or they will need to contact their current registrar and request the procedureto receive this code. Example email for transferring away from Brain Host
  15. 15. Example email with EPP keyThe EPP code must be copied exactly as it is shown. Sometimes there isan initial space between the sentence and the Epp code, this does notneed to be included. IMPORTANT! Once the customer receives the email containing their code, they must forward it to Brain Host immediately. This code is only valid for 5 days after it is issued.
  16. 16. Below is the email template that we send to the customer whenthey are requesting to transfer a domain to Brain Host.If you are transferring your domain to us, please follow the directions below:Contact your current registrar and;1) Request the domain be unlocked,2) If any Domain Privacy is active, request that it be removed for the transferand,3) Request your domain’s EPP Code. (*Note* - The EPP Code is only valid for 5days after generation and should be forwarded immediately)4) Once you receive your EPP code, send it to us and we will complete the nextstep of the transfer process. You can do this by:· Calling Client Services at 1-800-311-9418· Replying to this email, support@brainhost.com· Opening a Support ticket by visiting http://www.brainhost.com/help/5) Once the process is initiated, you will receive an e-mail asking you to authorizethe transfer, this e-mail/link is only good for 5-days after it is sent and should beaddressed immediately to ensure the transfer is processed.We look forward to working with you!
  17. 17. SummaryA domain name transfer is the process of changing the designated registrarof a domain name. ICANN is the governing body who has defined the Policyon the Transfer of Registrations between Registrars. The Process: Step 1: The customer verifies that their contact info (with whois) is correct, particularly the email address. Step 2: The customer obtains the authentication code (EPP code) from the old registrar, and removes any domain lock that has been placed on the registration. If the whois information had been out of date and is now updated, the customer should wait 12-24 hours before proceeding further, to allow time for the updated data to propagate.
  18. 18. Step 3:The customer contacts the new registrar with whom they would like totransfer the domain name and supplies the EPP code.Step 4:The new registrar begins the process of transferring the domain name.Step 5:The old registrar will contact the customer to confirm that they indeedwould like to transfer their domain. Once this is validated the old registrarwill release the domain to the new registrar.Step 6:The new registrar will notify the customer when the transfer is complete.The complete process to transfer a domain takes about 5-7 days.
  19. 19. Important reminders Flippa Customers, may not only transfer domains, they may also transferwebsites, these files need to be migrated over to Brain Host as well. This ishandled by Tier 2  After a transfer, the domain cannot be transferred again for 60 days, except back to the previous registrar.
  20. 20. What’s the Point to Pointing?
  21. 21. Point vs. TransferWhen a client points a domain to Brain Host, their registration stayswith their current registrar but Brain Host will host the site files.There is no charge for this. The client must still have a hostingpackage in order for the site to be online.In order to point their domain the customer must change their DNSto with their registrar to Brain Host Domain Name Servers. Brain Host Domain Name Servers: ns1.dnsace.com ns2.dnsace.com
  22. 22. Important: Before registering a domain you must check to make surethe domain name is available and that it is paid for.You can use these locations to check the availability of the domain:•Online Domain lookup tool – whois.sc/domain.com (http://www.whois.sc/)•Lookup Domain – in the Account Management tab in Ubersmith (shown below)
  23. 23. To use whois.sc•type that URL into the address bar of your web browser or click here(http://www.whois.sc/) Then enter the domain name into the search field and click “lookup”
  24. 24. Whois.sc will tell you whether the domain you are searching for is currentlyregistered or is still available.Registered: Not Registered:
  25. 25. To use Domain Lookup (Ubersmith): Registered
  26. 26. Not Registered If the domain name is already registered – inform the customer and request an alternate domain name. If the domain is currently available to be registered - you will need to bill this customer for the domain BEFORE we register it.
  27. 27. Now we can register the domain: Go to Account Management and choose “Register/Transfer Domain”The Domain Registration Screen will pop up – you will need to enter the name of thedomain, the clients Global Password, and (if they have Domain Privacy) you will check thePrivacy Protection box.
  28. 28. Click “Register Domain” And you’re done!
  29. 29. Revoking a Domain Revoking means to unregister a domain that has already been registered. We only do this for our customers within the first five days of their service start date. * This is not something that should be advertised to the customer. Domain Revoke Procedure This procedure is used when either cancelling an account or if the domain name has been misspelled or needs to be changed due to fraud, trademark infringement etc. •Remember When you are adding an Addon Domain to the Revoking Doc, make sure to include the extensions as well. For example; Domain.com/.net/.org/.info Make sure that you are notating the account with the correct domain in the comments so it can be verified that everything is spelled correctly. NEVER register the domain yourself, nor update the account with the corrected domain. also remember that this should be done within 5 days since the customer started their account (*please refrain from informing the customer of this time frame if possible)
  30. 30. When deactivating hosting services and domains in ubersmith you mustsubmit the domain to the revoking doc.
  31. 31. Domain CostsDomain TLD Cost Transfer (Customer) Cost New (Customer) Registration Period .com $14.95 $14.95 1 Year .net $14.95 $14.95 1 Year .org $14.95 $14.95 1 Year .info $14.95 $14.95 1 Year .biz $14.95 $14.95 1 Year .asia $14.95 $14.95 1 Year .be $14.95 $14.95 1 Year .co.in $14.95 $14.95 1 Year .com.es $14.95 $14.95 1 Year .de $14.95 $14.95 1 Year .es $14.95 $14.95 1 Year .eu $14.95 $14.95 1 Year .firm.in $14.95 $14.95 1 Year .gen.in $14.95 $14.95 1 Year .info $14.95 $14.95 1 Year .ind.in $14.95 $14.95 1 Year .mobi $14.95 $14.95 1 Year .name $14.95 $14.95 1 Year .net.in $14.95 $14.95 1 Year .nl $14.95 $14.95 1 Year .nom.es $14.95 $14.95 1 Year .org.es $14.95 $14.95 1 Year .org.in $14.95 $14.95 1 Year .tel $14.95 $14.95 1 Year .us $14.95 $14.95 1 Year .at $24.95 $24.95 1 Year .ca $24.95 $24.95 1 Year .co $24.95 $29.95 1 Year .com.co $24.95 $24.95 1 Year
  32. 32. Domain RenewalsThe BasicsOur customer domain registrations renew annually and biennially. As the renewal date approaches thecustomer is given the option to make the payment through our online tool to secure the registration.The ProcessWhen the domain is approaching renewal, we begin contacting the customer 45 days in advance of theexpiration date. The customer has the option to renew their domain using the link that we send them inthe email. This link will take them to the domain renewal tool (see domain tool walk through) and allowthem to make the payment in order to renew the domain. Once the payment processes there is nothingfurther that the customer needs to do. The domain should automatically transfer from Enom to Open SRSand renew on the domain’s anniversary date.•If the payment fails We will continue to collect payment for 4 attempts.•What if customer calls or contacts us after the domain has expired? If the domain name is still in the grace period or in the 30 day redemption period, we can still initiate a transfer from Enom to Open SRS. There will be an extra fee for this. The agent should process the payment and submit a tier 2 ticket to have the domain registration transferred.•What is redemption status?•When a domain expires it enters what we call a “redemption period.” The grace period lasts 30 daysand then it enters into a final “pending delete” status. During this time the customer can still retrieve theirdomain for a $150 fee plus the cost of the domain registration. After the domain exits “pending delete”,the domain cannot be retrieved.•What happens if the customer chooses not to renew? The customer’s domain name will enter redemption status where they could lose their domain name if they do not renew.
  33. 33. You have completed the tutorial

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