This study is about the Total Quality Management of two companies that has
acquired accreditations. We were required to conduct an interview and research of
the two companies regarding their business operations, how they manage their total
quality and how the accreditations influence the output of their ventures.
Through this study that we conducted, we students will be aware of the
accreditations that a business may acquire if ever we decide to put up our own
business on our business after we graduate. The experience we had has improved
us not only in a knowledgeable way but also in the aspects of personality
development. We were able to adjust to each other’s personality as we strived to
work together as a group. We wanted that the output of this study will be worth all
sacrifices each one of us made.
The companies that we decided to include in this study are Bellarmine
Magister Enrichment Corporation (BELLMEC) and Grand Achievers Training
Institute (GATI). We gave them a set of questions in relation to their company and
the accreditations that they acquired. We also asked them about the history of their
company and a brief background of their daily operations.
May this study be a tool for the future generations to not only settle for simply
having a business of their own but to also strive to make it better through time and
reach a standard that provides that highest quality for their customers.
A. GRAND ACHEIVERS TRAINING INSTITUTE
The Grand Achievers Training Institute was founded by Cherry Anne D.
Tecala and Eva C. Montecillo in the year 2011. Both have ardent personal interest in
advancing technical training and education concentrated on Business, Hospitality
and Tourism Sector. The founders believe that all dreams are possible through hard
work and determination played in harmony with technical and life-long skills. This is
the key motivator why GATI was created.
GATI was established as a non-stock non-profit corporation, and its license to
operate as a Technical-Vocational School was granted by TESDA on December
2011. With the support and contributions of many friends in the academe, the GATI
emerged and is now fully operating as a TESDA Accredited Training and
Assessment Center in Davao City. The school, which is located at 156 2 nd Floor
Magradeco Building, F.
GATI has eight (8) accredited certificate programs. Which includes: Food and
Beverage Services NC II, Commercial Cooking NC II, Bread and Pastry Production
NC II, Housekeeping NC II, Household Services NC II, Certificate in Front Office
Services NC II, Certificate in Bookkeeping NC II, and Bartending NC II.
B. BELLARMINE MAGISTER ENRICHMENT CORPORATION
Bellmec started around 2008 with an agreement of a number of businessmen
(names not mentioned by the assessor we interviewed.) It had six (6) accreditations
that was approved by TESDA: Food and Beverage Service NC II, Food and
Beverage Service NC III, Front Office Service NC II, Bar Tending NC II and Call
Center Service NC II, and Trainers Methodology Level 1.
Bellmec is located at Bonifacio Street, Davao City.
A. GRAND ACHEIVERS TRAINING INSTITUTE
They maintain a clean lobby, though simple it may seem at first look but the
front desk clerks are very approachable and assisting. The assessors are
highly accommodating and make the examiner comfortable and less nervous.
The equipments used in the certification exams are modern and has kept up
with the demand of the technology in this generation. Everything is well
organized and pleasant. All the equipments needed by the examiners are
B. BELLARMINE MAGISTER ENRICHMENT CORPORTATION
They have a presentable lobby and classrooms. The equipments used in the
certification exams and trainings are conducive to the examiners and trainees.
Some of the equipments needed are not available. But still they manage to
accommodate the examiners and the trainees need.
The Bellarmine Magister Enrichment Corporation and the Grand Achievers
Training Institute are two companies that conduct certification exams and
trainings for students and non-students that would like to acquire a skill that will
be sufficient for their prospective job. And the given certificate will give them an
edge compared to the other applicants who had not taken the trainings and
certification exam because the certificate will not be easily acquired for there are
certain standards that the applicant should comply.
The two training centers are located near to each other but the Bellarmine
Magister Enrichment Corporation (Bellmec), in terms of its physical appearance
and equipments is better looking and more advanced than the Grand Achievers
Training Institute and Bellmec is more well-known than GALI. In terms of their
manner in accommodating the applicants, GALI is more attentive and quick to
respond to the applicants’ needs.
Both training centers has almost identical criteria because their business run
the same line of the standards of TESDA.
Conclusion and Recommendation
With this study that we conducted as a group, we conclude that, having an
accreditation is important in a business establishment. It’s not only something to
brag about or to look down on other establishments that have not acquired the
accreditations but to give the best service you can give to your customers.
These accreditations make the people trust you and your company so it’s only
rightful to give them the service they deserve.
1. What accreditations do you have?
2. What is it and what is the purpose?
3. How did you compile those accreditations that you have?
4. How frequent to you update your Total Quality Management?
5. Can your establishment operate without keeping the quality of your products
or services on check constantly?
6. What are the advantages of having Total Quality Management?