Effective Communication Skills By Bhag Chand Jat


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  • Effective Communication Skills By Bhag Chand Jat

    1. 2. <ul><li>- A structured meeting between you and an employer </li></ul><ul><li>Interviewing is a skill- like riding your bike </li></ul><ul><li>PRACTICE makes PERFECT </li></ul>
    2. 3. <ul><li>Employers are attempting to determine if you are an appropriate fit for the job and their culture </li></ul><ul><li>You decide if the environment is right for you. </li></ul>
    3. 4. <ul><li>Phone: used as an initial screen of candidates or to narrow the pool of applicants </li></ul><ul><li>One-on-One: most common interview style and incorporates you with the potential employer </li></ul><ul><li>Panel or Group: allows many individuals to interview you at once </li></ul><ul><li>Meal: used to see how you interact or function in a social setting </li></ul><ul><li>Second or On-site Interview: this allows one to get a tour of the facility, meet the staff, and additional questioning from different employees and/or administration </li></ul>
    4. 5. <ul><li>Be sure to allow yourself plenty of time to arrive at your destination (you may want to conduct a dry run prior to your interview day) </li></ul><ul><li>Try to arrive 10-15 minutes early at the site to allow you to park, walk to the interview, use the restroom, or just gather yourself </li></ul>
    5. 6. Greeting & Introduction <ul><li>Only 1 chance to make a good 1 st impression </li></ul><ul><li>Dress appropriately </li></ul><ul><li>Smile </li></ul><ul><li>Maintain eye contact </li></ul><ul><li>Firm handshake </li></ul><ul><li>Be confident </li></ul>
    6. 7. Body Language: What signals are you sending? <ul><li>Positive Signals </li></ul><ul><li>Leaning forward = interest </li></ul><ul><li>Smiling = friendly </li></ul><ul><li>Nodding = attentive and alert </li></ul><ul><li>Eye contact = curious and focused </li></ul><ul><li>Negative Signals </li></ul><ul><li>Crossed arms = defensive </li></ul><ul><li>Fidgeting hands or tapping feet = nervous or bored </li></ul><ul><li>Lack of eye contact = untrustworthy </li></ul><ul><li>Leaning back= discomfort </li></ul>
    7. 8. Types of Interview Questions <ul><li>Standard or traditional - </li></ul><ul><li>targeting your education, work experiences, and career goals </li></ul><ul><li>Sample Questions </li></ul><ul><li>Tell me about yourself? </li></ul><ul><li>What is your greatest strength? Weakness? </li></ul><ul><li>Why did you choose to interview with us? </li></ul><ul><li>What did you like most about your last job? Least? </li></ul><ul><li>What are your short and long term career goals? </li></ul>
    8. 9. Types of Interview Questions <ul><li>Behavioral Questions </li></ul><ul><li>-These focus on your actions and/or behaviors in a previous setting. </li></ul><ul><li>Past behavior provides clues to future behavior </li></ul><ul><li>Sample Questions </li></ul><ul><li>Describe a time you had to make a difficult decision? </li></ul><ul><li>Tell me about a time you worked under a deadline? </li></ul><ul><li>What do you do when a team member is not pulling his/her weight? </li></ul><ul><li>Think about a time you made a mistake. What did you learn from it? </li></ul>
    9. 10. Types of Interview Questions <ul><li>Inappropriate or unethical questions </li></ul><ul><li>- Questions which probe into your private life or personal background </li></ul><ul><li>- Questions about your ethnicity, religion, sexual orientation, disabilities, marital status </li></ul><ul><li>Sample Questions </li></ul><ul><li>How old are you? </li></ul><ul><li>Do you have children? </li></ul><ul><li>Do you have a disability? </li></ul><ul><li>What religion do you practice? </li></ul>
    10. 11. Types of Interview Questions <ul><li>Questions asked by the interviewee </li></ul><ul><li>To determine if you are an appropriate fit for the company and position, prepare a list of questions for the interviewer </li></ul><ul><li>Sample Questions </li></ul><ul><li>What type of assignments can I expect within the first year? </li></ul><ul><li>What do you like most about this company? </li></ul><ul><li>What is the biggest challenge facing this department right now? </li></ul><ul><li>What skills are you looking for in this position? </li></ul><ul><li>What is the next course of action? </li></ul>
    11. 12. General Interview Strategies <ul><li>-Be prepared to talk about yourself and your experiences </li></ul><ul><li>-Master the art of storytelling </li></ul><ul><li>-Provide specific and concrete examples of your results/accomplishments </li></ul><ul><li>-Remain positive, enthusiastic, poised, and confident throughout the interview process </li></ul>
    12. 13. General Interview Strategies <ul><li>Remember an interview is a formal conversation--avoid filler words like “Um”, “Ah”, & “You know” </li></ul><ul><li>Avoid indecisive phrases like: “I think,” “I guess,” “probably,” or “pretty good” </li></ul><ul><li>Think before speaking </li></ul><ul><li>Avoid long verbose answers--limit your response to 1-2 minutes </li></ul><ul><li>If you do not hear or understand a question, ask them to repeat or clarify it for you </li></ul>
    13. 14. General Interview Strategies <ul><li>Remain calm, relaxed, and be yourself </li></ul><ul><li>Try to focus on the message you are trying to convey--NOT how well you are doing! </li></ul>
    14. 15. Dressing for Success-Men <ul><li>Blazer </li></ul><ul><li>Polished shoes </li></ul><ul><li>Solid white shirt </li></ul><ul><li>Conservative tie </li></ul><ul><li>Neatly groomed hair, beard, and mustache </li></ul><ul><li>Avoid strong colognes, earrings, and body piercing </li></ul>
    15. 16. Dressing for Success-Women <ul><li>Sari or Salwar Kamiz </li></ul><ul><li>Pant or skirt suit </li></ul><ul><li>Pumps with small to medium heels </li></ul><ul><li>Light makeup, perfume, and jewelry </li></ul><ul><li>Wear neutral color hosiery </li></ul>
    16. 17. FOLLOW-UP <ul><li>Ask good questions </li></ul><ul><li>Thank the interviewer </li></ul><ul><li>Request a business card </li></ul><ul><li>Inquire about next steps in the process </li></ul>
    17. 18. FOLLOW-UP CONT <ul><li>Send a thank you note within 24 hours </li></ul><ul><li>Letter may be handwritten or typed; e-mail is also acceptable </li></ul>
    18. 19. Final Thoughts <ul><li>Remember that only 15% of the success of an interview is out of your control </li></ul><ul><li>Take some time to reflect </li></ul><ul><li>- Overall, how well did I do? </li></ul><ul><li>- What went well? </li></ul><ul><li>- What steps can I take next time to </li></ul><ul><li>improve? </li></ul>
    19. 20. Suggestions <ul><li>Conduct a test run the day before the interview </li></ul><ul><li>Practice! Practice! Practice! </li></ul><ul><li>• Obtain a list of practice interview questions and jot down short answers </li></ul><ul><li>• Stand in front of a mirror and rehearse your answers </li></ul><ul><li>• Schedule an appointment for a mock interview with Career Services </li></ul><ul><li>Get a good night’s sleep-be well rested and alert for the interview </li></ul><ul><li>Be relaxed and be yourself! </li></ul>
    20. 21. Thanking you & All the best !