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SHINE A LIGHT ON YOUR CORPOATE
COMMUNICATION
BY
MAKUVE B.
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Sl.No Slide Name Slide No.
1. Cover Slide 1
2. Communication 4-12
3. Type of communication 13-23
4. Assertive communication 24-44
5. Grooming and Appearance 45-72
6. CORPORATE ETIQUETTE 73-113
7 How to give Good presentation 114-124
Table of Contents
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Communication is the back bone of any organization it helps the
organization to function smoothly. So it is really important for an
employee to know the Do‘s and don'ts about corporate communication
so that they can maximize their performance and maintain a good
relation with superiors, subordinates and peers. This presentation is a
complete guide line for all the organizational communication related
issues and the best possible solution.
Information Layout Slide
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Defination of
communication
➢Communication can be defined as the
exchange of ideas , information and
knowledge between sender and receiver
through an accepted code of symbols.
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Framework for Understanding
Communications
• Communication is defined as the transmission of
mutual understanding through the use of symbols
• If mutual understanding does not result from the
transmission of symbols, there is no communication
• The elements in the process of communication are:
– Source
– Encoding
– Message
– Medium
– Decoding
– Receiver
– Noise
– Feedback
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Types of Communication
-Verbal communication
-Nonverbal communication
Communication is the process of sharing ideas, information, and messages with others in
a particular time and place.
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Verbal Communication
- THE EXCHANGE OF INFORMATION, IDEAS, THOUGHT,
THROUGH THE USE OF VERBAL OR SPOKEN WORDS.
• - Speech communication
• - Written communication
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Non-verbal Communication
communication not involving words:
communication by other means than by using words,
e.g. through facial expressions, hand gestures, and
tone of voice
 Kinesics- Body Signals
 Artifacts- Object Signals
 Haptics- Touch Signals
 Proxemics- Space Signals
 Chronemics- Time Signals
 Personal Appearance
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Barriers in Achieving Effective
Communication
Different Backgrounds of Sender
and Receiver
Signaling- messages conveyed
without words
Communication Situation
Quality of Message Content
Speaking Skills
Listening Skills
Noise/Sound/Distraction
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Ways in Overcoming Barriers in
Communication
• Eliminating differences in perception:
• Use of Simple Language:
• Reduction and elimination of noise levels:
• Active Listening:
• Emotional State:
• Simple Organizational Structure:
• Avoid Information Overload:
• Give Constructive Feedback:
• Proper Media Selection:
• Flexibility in meeting the targets:
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Significance of Communication in
Everyday life
• For transfer of ideas
• For Interacting With Society
• For Education
• To Update Oneself
• For Entertainment
• To Understand The World
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Activities wherein
communication is significant
•-Talking with peers
• Discussing lessons in class
•-Poetry reading
•- Business communication
•- Singing
•- Acting
•- Judging, etc.
TYPES OF
COMMUNICATION
Types of
communication
➢EXTRAPERSONAL COMMUNICATION
➢INTRAPERSONAL COMMUNAICATION
➢INTERPERSONAL COMMUNICATION
➢ORGANIZATIONAL COMMUNICATION
➢MASS COMMUNICATION
Extra personal
communication
➢Communication between human beings
and non human entities is called as extra
personal communication.
➢For e.g. Your parrot responding your greeting .
➢ In this type of communication
understanding is required between sender
and receiver.
Receiver responds in sign language
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Intrapersonal
communication
➢ This takes place within the individual.
➢ Sender = Our relevant organ.
➢ Receiver = Our brain.
➢ Feed back by brain.
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Intrapersonal
communication
➢Communication at this level refers to the
sharing of information among people
➢Intrapersonal communication can be
formal or informal.
➢For eg. The interaction with family
members , friends and different kind of
people.
➢It depends upon variety of factors like ,
psychology of two parties , relation between
them.
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Organizational
Communication
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Formal Channels
• The three formal channels of
communication are downward, upward,
and horizontal
– Downward
• Flows from higher to lower levels
• Key aspect—subordinates react most effectively to
those matters judged to be of the greatest interest
to the boss
• Selective screening is a problem
• Example forms: job instructions, memos, policies,
procedures, manuals, etc.
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Formal Channels (cont.)
– Upward
• Flows from lower to higher levels
• Most ineffective of the three channels
• Employees need opportunities to be:
– Heard
– Anonymous
• Example devices: suggestion boxes, group meetings,
participative decision making, grievance procedures, etc.
– Horizontal
• Flows from one level to an equal level
• Necessary for coordination of diverse organizational
functions
• Most effective of the three channels
• Example devices: Internet, corporate intranets
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Informal Channels
• Communications within organizations do not
necessarily follow the formal pathways
• Many organizations have extensive networks of
informal communications
• Since they are ingrained into organizational life,
managers should heed and use them to benefit
programs, policies, or plans
• Elements of informal channels are:
– Grapevine—75% accurate
– Rumor—unverified belief in general circulation
➢Internal-operational
All communication that occurs in organization is
classified as internal-operational...
➢External-operational
Work related communication with people
outside the organization is called extra-
operational.
➢personal
All communication in an organization without
purpose is called personal communication..
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Mass communication
➢Communication through mass media like
books , journals , TV , newspapers etc..
➢For this kind of communication we require
a mediator to transmit information.
➢Characteristics
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Assertive Communication
4
POC: ASC MRT, DSN 793-4847
Created by:Dhruba jyoti
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Key Principles
Takes practice: Assertive Communication takes practice.
Flexibility: Match your style of communication to the
situation/person you are communicating with.
Skill, not personality: Communication styles are skills, not
personality styles.
Retreat, refuel, return: Take a break from the
conversation. Relax/rethink and then try again.
Connection: Assertive Communication
builds all of the MRT competencies;
Connection is a primary target.
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Bottom Line Up Front
• Assertive Communication helps to build Connection.
• Assertive Communication helps you solve problems by
remaining Confident, Clear, and Controlled.
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Assertive Communication:
Applications
• When is Assertive Communication appropriate or not
appropriate in the Army?
• What gets in the way of Assertive Communication?
• How will your relationships benefit through the use of
Assertive Communication?
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Communication Skill Set
• Assertive Communication: Communicate clearly and
with respect.
• Active Constructive Responding: Respond to others
to build strong relationships.
• Praise: Praise to build mastery and winning streaks.
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Aggressive Communication
Must have the last word
Talking over the other person
Out of control emotion
Blaming
Talking down
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Icebergs beneath
Aggressive Communication
The best defense is a strong offense.
You‘ve got to be loud and strong if you want to win.
Never back down from a fight.
Any sign of weakness and you‘ll be taken advantage of.
I want it and deserve it now!
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Passive Communication
Quiet
No eye contact
Withdrawn
Sulking
Submissive
Fearful
Appeasing
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Icebergs beneath
Passive Communication
It‘s wrong to complain.
I don‘t really care. It doesn‘t matter.
I‘ll make enemies if I speak my mind.
No one ever really changes anyway.
It‘s more important that people like me, than to be right.
I don‘t like conflict.
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Assertive Communication
(3 Cs)
Confident, Clear, Controlled
Seek to understand
Important in dealing with family and colleagues
(communication that works in combat or, with your
Platoon doesn't work at home)
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3 Cs: Confident, Clear,
and Controlled
Confident: You believe in your ability to handle the
situation and are composed.
Clear: The message is easy to understand and is not
exaggerated.
Controlled: You are ―
tracking‖ the other person and
modulate yourself if necessary.
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Icebergs that Hinder
the 3 Cs
I‘m not that strong.
I‘m not a good Soldier.
I don‘t measure up.
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Icebergs that Promote
the 3 Cs
We can work this out.
I trust you and respect you.
I can express myself clearly and
confidently.
What I believe matters.
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The IDEAL Model
I = Identify and understand the problem.
D = Describe the problem objectively and accurately.
E = Express your concerns and how you feel (when
appropriate).
A = Ask the other person for his/her perspective and then
ask for a reasonable change.
L = List the outcomes.
20
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Created by:Dhruba jyoti
Sen
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Tips for IDEAL
I = Identify and understand the problem
ATC and check for Thinking Traps
Detect Icebergs (if necessary)
Put It In Perspective (if necessary)
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Tips for IDEAL
Once you‘ve identified the problem, then you can move to
communication.
D = Describe the problem objectively and accurately
Who, what, when, where
Specific, recent
Minimize exaggeration
E = Express your concerns and how you feel (when
appropriate)
―
I
‖rather than ―you‖
Minimize exaggeration
Created by:Dhruba jyoti
Sen
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POC: ASC MRT, DSN 793-4847
Tips for IDEAL
A = Ask the other person for his/her perspective…
What and How questions, not Why questions
Repeat back what you heard to check that you‘re
hearing him/her accurately
…and then ask for a reasonable change
―GoodFaith‖ test (reasonable, doable)
Work towards a win-win
Created by:Dhruba jyoti
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Tips for IDEAL
L = List the outcomes
Positive rather than negative
Consider appropriateness
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Assertive Communication Practice
Activities:
In Scenarios 1 and 2, practice Assertive Communication
with your group.
Person 1 initiates Assertive Communication.
Person 2 responds within role-play.
In Scenario 3, practice Assertive Communication with a
partner.
In Scenario 4, practice the IDEAL model on a situation
of your own.
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Check on Learning
What is the skill? Assertive Communication is a method of
communication that is Confident, Clear, and Controlled.
When do I use it? Use Assertive Communication when confronting
someone about a conflict or challenge (and is the most appropriate
style in that situation).
How do I use it? Use the IDEAL model: I = Identify and understand the
problem, D = Describe the problem objectively and accurately, E =
Express your concerns and how you feel (when appropriate), A = Ask
the other person for his/her perspective and ask for a reasonable
change, L = List the outcomes.
Created by:Dhruba jyoti
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Perception Equals Reality
➢Two Stages:
➢Initial Perception— (Immediate)
➢Sustained Perception— (Over Time)
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Initial and Sustained Perception
Sustained Perception
Personal Substance
& Professionalism
 Attitude
 Integrity
 Civility
 Work Ethic & Discipline
Initial Perception
Presence
 Appearance
 Manner & Style
 Etiquette
 Awareness
Presentation
 Listening and Interpersonal Skills
 Meeting Skills
 Business Meals
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PRESENCE:
➢ APPEARANCE
➢ MANNER & STYLE
➢ ETIQUETTE
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Presence
People begin to evaluate us
before any words are ever spoken
Who you are speaks so loudly I do
not hear what you say--Emerson
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APPEARANCE
– Carriage: exercise
– Handshaking: exercise
– Dress: handout
– Grooming
– First words: Exercise
– Listening: Exercise
– Introduction Style: Exercise
– Voice: exercise
– Name Recognition/Recall
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Handshaking exercise
handout
➢Pumper
➢Dead Fish
➢Squeezer
➢Two handed
➢Equal, with direct eye contact
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GROOMING & APPEARANCE
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GROOMING & APPERANCE
• Dressing have an impact on
Self, Colleague & Customers
• Your clothes convey the
message that you are
Confident, Presentable,
Ambitious & Sincere
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Benefits of Grooming
1. Makes one look Attractive
2. Builds up Self Confidence
3. Helps in better Appearance
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SHOWROOM
DRESS CODE
CORPORATE
DRESS CODE
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Power Dressing
Remember…YOU never get a second chance
to make the first impression!!
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Grooming Standards- Men
• Hair
–Hair above ears and around the neck
should be tapered
–Hair on back of neck should not touch
collar
–Hair coloring must look natural and
complement the individual.
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MOST IMPORTANT FOR MEN
SHAVING
DAILY IS A
MUST…
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Mustaches
– Should be trimmed.
– It should not grow more than the
mouth corners
Grooming Standards- Men
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Sideburns
Must not extend
below the midpoint
of the ear.
Sideburns
Not
Acceptable!!!
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• Belt
– Should not be too
large or small
– Should be matching
with the dress code
• Shoes-
Always
Polished
– High-quality black
lace-up shoes
– Small heal closed
shoes for ladies
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•Socks
•Tie
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Handkerchief
Wallet
ACCESSORIES
(Watch)
Buy yourself the nice and quality watch
Don‘t go in for something too flashy or too
sporty.
A simple watch with straight, classy lines
should do the trick.
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Do’s for Men
• Always look
professional
• Dress for the audience.
• Wear clothes that fit
you
• Make sure your clothes
are pressed
• Shirts with a simple
collar and cuffs
• A formal but simple
watch
• Keep your hair neat and
trimmed
• Use Mild fragrances
• Ties should be
conservative and reach
the middle of your belt
buckle
• Lace-up shoes (usually
black) with a suit
• Hair, usually parted to
one side, not reaching the
top of your shirt collar
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Don'ts for Men:
• Avoid multiple buttons
on your shirt Don’t use
Clothing that no longer
fits
• void wrinkled clothing
• Avoid Hair that falls in
your face or obscures your
eyebrows
• Avoid Short-sleeved dress
shirts
• Avoid Short socks
• Avoid Fragrance that smells
from a distance
• Avoid Garish ties
• Avoid Shiny tie pins or clips
or big belt buckles
• Don’t use Open top shirt
button with a tie
• Don't use Loafers with a suit
__________
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___________________________________________
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Grooming Standards-Women
•Hair
–Clean, neatly shaped, and
arranged in an attractive
feminine and professional
style
–Conspicuous rubber
bands, combs, and pins
are not advisable
LOGO AREA
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• Makeup should be applied in good taste so
that colors blend with natural skin tone and
enhance natural features.
• Lipstick colors shall be conservative and
complement the individual
• Long, false eyelashes shall not be worn when in
uniform.
Grooming Standards-Women
__________
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___________________________________________
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Jewellery
• While in uniform, only one ring authorized,
i.e. wedding ring
• Necklaces will not show above the shirt line
• Earrings are prohibited for male personnel
• BODY PIERCING. Not authorized while in
uniform other than earrings for women
__________
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___________________________________________
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Do’s for Women:
• Always look
professional
• Dress for the
audience
• Wear clothes that fit
you
• Make sure your
clothes are pressed
nicely.
• Keep your hair neat
and trimmed
• Wear heels (up to 1 1/2"
to 2"), with a high
vamp, with formal
attire
• Conservative business
make-up
• Focus on Lips & eyes
• Apply Lipstick
properly.
• Simple manicure
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Don’ts For Women
• Don’t wear dark
colored clothes.
• Don’t Wear wrinkled
clothing
• Don’t wear transparent
Fabrics
• Avoid Hair that falls in
your face or obscures
your eyebrows
• Avoid Earrings that are
large & dangling
• Avoid Fragrance that
smells from a distance
• Don't wear Anything too
bright, tight, sheer or
short
• Don’t wear open toed
shoes.
• Don't have too much
makeup
• Don’t wear big, shiny
buckles or jewelry
__________
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CORPORATE
ETIQUETTE
What is Etiquette?
Etiquette is a code of
behavior that delineates
expectations for social
behavior according to
contemporary
conventional norms
within a society, social
class, or group.
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Why business Etiquette ?
To Exhibit Professionalism and develop a
polished image and instill a perception of
trustworthiness , we need business
etiquette. It seems that today the rule is to
break all the rules! Unfortunately, when it
comes to how we treat one another, some
people don't even know the rules. This
can lead to challenges, upsets,
miscommunication and lack of fluidity in
interpersonal communications.
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Certain important business Etiquettes are :
• E-mail etiquette
• Dining etiquette
• Telephone etiquette
• Office etiquette
• Meeting etiquette
• Business card etiquette
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Email etiquette
Email etiquette is so new, The rules are evolving
because of our increased use of email, as well as the
advent of new technology. However, since this
correspondence is owned by the business, some
general rules of etiquette should be observed.
Need of Email Etiquette
- Professionalism
- Efficiency
- Protection from liability
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Email etiquette rules
• Be concise and to the point
• Use proper spelling, grammar & punctuation
• Make it personal. Aviod using Bcc and Ccc unnecessarily
• Use templates for frequently used responses
• Answer swiftly
• Use a meaningful subject
• Read the email before you send it
• Keep attachments to a Minimum and mention your attachment
in the content
• Take care with abbreviations and emotions
• Take care with rich text and HTML messages
• Use active voice instead of passive voice
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Dining etiquette
• Be on time
• Stand on the right side of your chair and
enter from your left
• Put your napkin in your lap
• Decide on your menu selections quickly
• Never order the most expensive item
• Wait for all people to be served before
beginning
• Know which silverware to use with
which food
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Manners in dinning etiquette
• Don’t eat with your mouth full
• Keep one hand in your lap unless you are eating
European style
• Remove anything from your mouth with the same
implement that it went in with (except bones)
• Eat at a moderate speed
• Try to maintain some polite dinner conversation
• Never medicate yourself at the table
• If you must leave the table, place your napkin in your
chair
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Telephone etiquette
• Identify yourself when making a call
• Address the caller by his name in a courteous manner
• Keep conversation brief
• Never be impatient
• Listen carefully
• Do not interrupt
• Do not eat or chew something while speaking on phone
• If you wish to put the caller on hold, request his permission to do so
• Close your conversation with an appropriate salutation
• Let the caller hang up first
• In case of missed calls, return the call within a reasonable period of time
• If some one calls you by mistake, inform the caller politely that he reached a
wrong number
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Postal code 80.250-210 / Curitiba PR BR
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Managing Angry Callers
• Listen his problem or complaint carefully
• Do not interrupt him, let him finish the whole thing first
• Do not say, "you are wrong"
• Empathize with him
• You should be good in your area of work and investigate
about his complaint or problem and solve it
• tell him the process of solving the problem
• Do not mislead
• Call him back when you have the solution, this feedback is
important
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Office Etiquette
• Those who follow good office etiquette are
promoted and given choice assignments.
• Those who are seen as crass are passed over
or have their employment terminated.
• Be self-aware-use common sense
• Mind your own business
• Never go over your supervisor’s head
• Obey your company’s business dress code
• Treat every employee with the same respect
• Do not post things of an offensive nature
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Reasons for firing employees
- Bad language.
-Excessive workplace gossip.
-Drinking on the job.
-Leaving without telling anyone.
-Too many personal calls
Breaches of office etiquette
-Bad hygiene.
-Bad habits.
-Wastefulness with paper.
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Meeting etiquette
• Avoid swear words and vulgar references,
• Poor communicating skill is not
professional,
• Avoid personal questions during first
meeting.
• Whoever gets to the door first should open
it and hold for others who are following
• Turn off your cell phone ringer ,accept
voicemail and text messaging only
Default address Avenue, 4214,
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Business card etiquette
•Always have a business card
•Have it in a good shape and updated
•Have it readily available
•Be selective about distributing
•Present it in a appropriate time and
manner
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Business Etiquette postures
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Hand shaking positions
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Casual Judging Arguing
Seating Positions
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Dress code
Informal
Formal
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LOGO AREA
Business Meals
➢ Breakfast Meetings: often best time to meet
with busy executives
➢ Luncheon Meals: iced tea and simple food
➢ After-Work Cocktail: one only to stay in
command in the meeting and on the road.
➢ Business Dinners
➢ B=Bread D=Drink
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Rules for the Host
➢Don‘t impose invitations.
➢Request responses as soon as
possible.
➢Invite others for business reasons.
➢Select an appropriate setting.
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Rules for the Host
➢ Arrive early to greet guests.
➢ Give credit card to server in advance. Ask that
18% be added for a tip. Be sure server gives you
signature form to sign promptly and discretely at
end of meal.
➢ If price is a factor, indicate courses & meals you
recommend that meet your guidelines.
➢ Apologize to guests if the food or service is
below your expectations.
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Rules for the Guest
➢ Respond promptly to the invitation and give
reasons for a negative response.
➢ Know where the event will take place and know
what rules apply there. Arrive 2-3 minutes late,
no later.
➢ Follow the host in deciding what to order. Be
aware of what you order says about you to
others.
➢ Thank the host. Say positive things about host
that he or she want to hear said and cannot say
about him or herself.
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Postal code 80.250-210 / Curitiba PR BR
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Ordering
➢Avoid awkward foods.
➢Do not order alcohol if . . .
➢ it is against company policy.
➢ you will be driving after the meal.
➢ you don‘t want to drink alcohol.
➢ it will be your second drink.
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
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Dining Etiquette
➢Leave some food on each plate
➢Split bills evenly if bill is divided
➢Do not take a doggy bag
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Table Manners
Only begin eating after your host or guest is
seated and begins eating.
Bring food up to your mouth (soup spoon)
Observe pace of eating of others and
conform to their pace
Cut one piece of food and eat it rather than
cutting up meat all at once
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Postal code 80.250-210 / Curitiba PR BR
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Table Manners
➢Lay napkin across lap; do not use as a bib
➢Select silverware from the outside in
➢When finished, put silverware in 10 o‘clock
position
➢Do not dunk food
➢Keep mouth closed when chewing
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
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Sustained perception
• All Four Elements are Important
• Attitude
• Integrity & Trust: Always Doing the Right
Thing
• Civility
• Self Discipline
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Postal code 80.250-210 / Curitiba PR BR
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ATTITUDE
Be positive about yourself, your work, your
boss, peers, coworkers, customers,
suppliers, and company
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INTEGRITY
- Telling the truth
- Doing what you say you will do, reliability
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CIVILITY
➢ POSITIVE REGARD FOR OTHERS
➢ SINCERITY
➢ EMPATHY: EMOTIONAL
QUOTIENT
➢ TACT AND DIPLOMACY
➢ RESPECT FOR DIVERSITY
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Postal code 80.250-210 / Curitiba PR BR
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SELF-DISCIPLINE
➢Making priorities and organizing time in
terms of those priorities.
➢Putting the important ahead of the easy.
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PROVIDING SOLUTIONS TO
CLIENT PROBLEMS
➢ LISTEN FOR THE PAIN
➢ FOCUS ON CLIENT BUSINESS
BENEFITS
➢ - ASK FOR THE BUSINESS
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Postal code 80.250-210 / Curitiba PR BR
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BUSINESS DEVELOPMENT
➢NETWORKING
➢PRODUCT/SERVICE CONFIDENCE
➢PERSONAL CREDIBILITY
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LOGO AREA
Understanding Office Protocol
Treat Others the Way You Want to be
Treated
➢Extending Greetings
➢Nurturing Your Colleagues
➢Overcoming Gossip
➢Handling Rivals
➢Accepting Criticism Graciously
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LOGO AREA
Diplomacy
WHAT YOU THINK
• This is taking forever
• Why can’t you
• I hate it when
• Here’s the best way to
do it.
WHAT YOU SAY
• How can we get this
approved (finished)
quickly?
• What if you
• Would it be better if
• Here’s my suggestion.
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Motivation
USE PHRASES THAT BRING OUT THE BEST IN
YOUR LISTENER
• I know you want what is fair for both of us.
• I am sure you will do your best to help me out.
• I am counting on you.
• I enjoy working for you because you respond so
effectively to your department‘s needs.
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Take responsibility by
• FOCUSING ON THE POTENTIALS OF THE
FUTURE RATHER THAN THE CONCERNS OF
THE PAST.
• US1NG A POSITIVE VOCABULARY: VIEWING
PROBLEMS AS CONCERNS, ISSUES, OR,
EVEN BETTER, OPPORTUNITIES FOR
IMPROVEMENT.
• AND MOST IMPORTANTLY, DETERMINING
HOW YOU CAN CHANGE TO IMPROVE THE
SITUATION
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Be Pro-Active
WONDER WHAT’S HAPPENING
QUESTIONS
• Why doesn‘t this company value
me?
• Why can I never understand
exactly how I am supposed to
do my job?
• When am I going to get the
training I need?
• Why does my staff show so little
enthusiasm?
MAKES THINGS HAPPEN
QUESTIONS
• How can I learn what management
values? How can I show my value?
• How can I find out how to do this job
so that I am confident I am doing it
right?
• What ‗
s the best way to approach
my manager to discuss this issue?
• How can I let my manager know
what kind of additional training I
need?
• How can I develop the skills I need
on my own?
• How can I get my staff to tell me
about how they feel about their
work? How can I motivate them
more effectively?
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
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Reframe Questions Proactively
1 Why are things changing so fast?
2 Why don‘t we ever change around here?
3 When is this supplier going to call?
4 Why is that customer always so discourteous?
5 Why are our services so undervalued?
6 Why do I do more work than any other
member of my group?
7 Why is one of my co-workers so lazy?
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LOGO AREA
Reframe questions proactively
8 Why is my supervisor so critical of my work?
9 Why isn‘t my staff following my directions?
10 Why do I have to always do what my boss
wants?
11 Why can‘t I follow my own work priorities?
12 Why do I get sick so often?
13 When will I get some relief from this stress?
14 Why is it so hard to make friends here?
Default address Avenue, 4214,
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Diplomacy
• I did not do the study because
I‘ve been busy.
• You are so selfish you never
see how much you demand.
• The tests are not done yet!
What do you people do all day?
• Don‘t you ever pay attention?
This document is full of
mistakes.
• That‘s won‘t work
• I am planning to complete the
study by Friday.
• I know you are busy. When can
we schedule 30 minutes to
discuss the possibility of hiring a
part time assistant?
• I realize these tests require
careful planning and execution.
How soon can you finish?
• This memo is headed to the
Director. Please make the
changes I identified and
proofread the report carefully.
Thanks. I appreciate your help.
• Let me share my perspective on
this issue.
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10 Steps
For Effective Presentation
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Step1
Write all your ideas and thoughts on to a paper
Don‘t worry about the sequence of your ideas
during writing. Just write whatever comes to your
mind. Think as much as possible and write
whatever you think on that particular topic.
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Step2
Gather the information
Try to gather the extra information from different sources like News
Papers, Books and subject matter experts. Try to write all the information
into a paper or word document. Try to analyze all your information and
make it into proper sequence and steps.
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Step3
Use your own style
Try to prepare the presentation in your own way style
communication so that you feel more comfortable and free during
presentation as you are using your own style of communication.
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
+55 32 3836 55 55
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Step4
Add Real Examples
Once you are satisfied, try to read the whole presentation for couple of
times carefully. Try to put forward some real good examples in your
presentation. That example can be of your own life or can be taken from
book as well. But put is more clearly and visible to your audience.
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Postal code 80.250-210 / Curitiba PR BR
www.default.com
+55 32 3836 55 55
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Step5
Less Modifications
Keep your modifications limited and do only if
needed
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www.default.com
+55 32 3836 55 55
+55 32 9685 55 55
LOGO AREA
Step6
Record Time
Try to know how much time it‘s taking for whole
presentation. If it‘s taking more than expected
time, make it short as to limit to your given time.
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
+55 32 3836 55 55
+55 32 9685 55 55
LOGO AREA
Step7
Highlights the important points
Try to highlights the important points in bold in
your power point presentation and try to go
through all your presentation couple of times
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
+55 32 3836 55 55
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Step8
POWER POINT PRESENTATION
Try to give your presentation in PPT (Power
Point Presentation).
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Postal code 80.250-210 / Curitiba PR BR
www.default.com
+55 32 3836 55 55
+55 32 9685 55 55
LOGO AREA
Step9
Give a Mock Presentation
Have couple of mock presentation before mirror or friends or
family members. Try to monitor your gestures and postures and
get feedback and comments from your friends.
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
+55 32 3836 55 55
+55 32 9685 55 55
LOGO AREA
Step10
Record Your Presentation
Record your presentation and review your tone and
pronunciation. If possible try to make a video
recording of your presentation.
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
+55 32 3836 55 55
+55 32 9685 55 55
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__________
+55 32 9685 55 55
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55
___________________________________________
LOGO AREA www.default.com
Thank you
__________
+55 32 9685 55 55
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55
___________________________________________
LOGO AREA www.default.com
+55 32 3836 55 55
+55 32 9685 55 55
Default address Avenue, 4214,
Postal code 80.250-210 / Curitiba PR BR
www.default.com
Thank You

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Grooming and etiquette notes.pdf

  • 1. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Default address Avenue, 4214, +55 32 3836 55 55 Postal code 80.250-210 / Curitiba PR BR | +55 32 9685 55 55 | www.default.com SHINE A LIGHT ON YOUR CORPOATE COMMUNICATION BY MAKUVE B.
  • 2. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Sl.No Slide Name Slide No. 1. Cover Slide 1 2. Communication 4-12 3. Type of communication 13-23 4. Assertive communication 24-44 5. Grooming and Appearance 45-72 6. CORPORATE ETIQUETTE 73-113 7 How to give Good presentation 114-124 Table of Contents
  • 3. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Communication is the back bone of any organization it helps the organization to function smoothly. So it is really important for an employee to know the Do‘s and don'ts about corporate communication so that they can maximize their performance and maintain a good relation with superiors, subordinates and peers. This presentation is a complete guide line for all the organizational communication related issues and the best possible solution. Information Layout Slide
  • 4. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Defination of communication ➢Communication can be defined as the exchange of ideas , information and knowledge between sender and receiver through an accepted code of symbols.
  • 5. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Framework for Understanding Communications • Communication is defined as the transmission of mutual understanding through the use of symbols • If mutual understanding does not result from the transmission of symbols, there is no communication • The elements in the process of communication are: – Source – Encoding – Message – Medium – Decoding – Receiver – Noise – Feedback
  • 6. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Types of Communication -Verbal communication -Nonverbal communication Communication is the process of sharing ideas, information, and messages with others in a particular time and place.
  • 7. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Verbal Communication - THE EXCHANGE OF INFORMATION, IDEAS, THOUGHT, THROUGH THE USE OF VERBAL OR SPOKEN WORDS. • - Speech communication • - Written communication
  • 8. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Non-verbal Communication communication not involving words: communication by other means than by using words, e.g. through facial expressions, hand gestures, and tone of voice  Kinesics- Body Signals  Artifacts- Object Signals  Haptics- Touch Signals  Proxemics- Space Signals  Chronemics- Time Signals  Personal Appearance
  • 9. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Barriers in Achieving Effective Communication Different Backgrounds of Sender and Receiver Signaling- messages conveyed without words Communication Situation Quality of Message Content Speaking Skills Listening Skills Noise/Sound/Distraction
  • 10. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Ways in Overcoming Barriers in Communication • Eliminating differences in perception: • Use of Simple Language: • Reduction and elimination of noise levels: • Active Listening: • Emotional State: • Simple Organizational Structure: • Avoid Information Overload: • Give Constructive Feedback: • Proper Media Selection: • Flexibility in meeting the targets:
  • 11. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Significance of Communication in Everyday life • For transfer of ideas • For Interacting With Society • For Education • To Update Oneself • For Entertainment • To Understand The World
  • 12. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Activities wherein communication is significant •-Talking with peers • Discussing lessons in class •-Poetry reading •- Business communication •- Singing •- Acting •- Judging, etc.
  • 14. Types of communication ➢EXTRAPERSONAL COMMUNICATION ➢INTRAPERSONAL COMMUNAICATION ➢INTERPERSONAL COMMUNICATION ➢ORGANIZATIONAL COMMUNICATION ➢MASS COMMUNICATION
  • 15. Extra personal communication ➢Communication between human beings and non human entities is called as extra personal communication. ➢For e.g. Your parrot responding your greeting . ➢ In this type of communication understanding is required between sender and receiver. Receiver responds in sign language Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 16. Intrapersonal communication ➢ This takes place within the individual. ➢ Sender = Our relevant organ. ➢ Receiver = Our brain. ➢ Feed back by brain. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 17. Intrapersonal communication ➢Communication at this level refers to the sharing of information among people ➢Intrapersonal communication can be formal or informal. ➢For eg. The interaction with family members , friends and different kind of people. ➢It depends upon variety of factors like , psychology of two parties , relation between them. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 18. Organizational Communication Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 19. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Formal Channels • The three formal channels of communication are downward, upward, and horizontal – Downward • Flows from higher to lower levels • Key aspect—subordinates react most effectively to those matters judged to be of the greatest interest to the boss • Selective screening is a problem • Example forms: job instructions, memos, policies, procedures, manuals, etc.
  • 20. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Formal Channels (cont.) – Upward • Flows from lower to higher levels • Most ineffective of the three channels • Employees need opportunities to be: – Heard – Anonymous • Example devices: suggestion boxes, group meetings, participative decision making, grievance procedures, etc. – Horizontal • Flows from one level to an equal level • Necessary for coordination of diverse organizational functions • Most effective of the three channels • Example devices: Internet, corporate intranets
  • 21. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Informal Channels • Communications within organizations do not necessarily follow the formal pathways • Many organizations have extensive networks of informal communications • Since they are ingrained into organizational life, managers should heed and use them to benefit programs, policies, or plans • Elements of informal channels are: – Grapevine—75% accurate – Rumor—unverified belief in general circulation
  • 22. ➢Internal-operational All communication that occurs in organization is classified as internal-operational... ➢External-operational Work related communication with people outside the organization is called extra- operational. ➢personal All communication in an organization without purpose is called personal communication.. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 23. Mass communication ➢Communication through mass media like books , journals , TV , newspapers etc.. ➢For this kind of communication we require a mediator to transmit information. ➢Characteristics Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 24. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 25. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Assertive Communication 4 POC: ASC MRT, DSN 793-4847 Created by:Dhruba jyoti Sen
  • 26. +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR Key Principles Takes practice: Assertive Communication takes practice. Flexibility: Match your style of communication to the situation/person you are communicating with. Skill, not personality: Communication styles are skills, not personality styles. Retreat, refuel, return: Take a break from the conversation. Relax/rethink and then try again. Connection: Assertive Communication builds all of the MRT competencies; Connection is a primary target. Created by:Dhruba jyoti Sen www.default.com LOGO AREA 5 POC: ASC MRT, DSN 793-4847
  • 27. Bottom Line Up Front • Assertive Communication helps to build Connection. • Assertive Communication helps you solve problems by remaining Confident, Clear, and Controlled. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 6 POC: ASC MRT, DSN 793-4847
  • 28. Assertive Communication: Applications • When is Assertive Communication appropriate or not appropriate in the Army? • What gets in the way of Assertive Communication? • How will your relationships benefit through the use of Assertive Communication? Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 7 POC: ASC MRT, DSN 793-4847
  • 29. Communication Skill Set • Assertive Communication: Communicate clearly and with respect. • Active Constructive Responding: Respond to others to build strong relationships. • Praise: Praise to build mastery and winning streaks. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 8 POC: ASC MRT, DSN 793-4847
  • 30. Aggressive Communication Must have the last word Talking over the other person Out of control emotion Blaming Talking down Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 12 POC: ASC MRT, DSN 793-4847
  • 31. Icebergs beneath Aggressive Communication The best defense is a strong offense. You‘ve got to be loud and strong if you want to win. Never back down from a fight. Any sign of weakness and you‘ll be taken advantage of. I want it and deserve it now! Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 13 POC: ASC MRT, DSN 793-4847
  • 32. Passive Communication Quiet No eye contact Withdrawn Sulking Submissive Fearful Appeasing Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 14 POC: ASC MRT, DSN 793-4847
  • 33. Icebergs beneath Passive Communication It‘s wrong to complain. I don‘t really care. It doesn‘t matter. I‘ll make enemies if I speak my mind. No one ever really changes anyway. It‘s more important that people like me, than to be right. I don‘t like conflict. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 15 POC: ASC MRT, DSN 793-4847
  • 34. Assertive Communication (3 Cs) Confident, Clear, Controlled Seek to understand Important in dealing with family and colleagues (communication that works in combat or, with your Platoon doesn't work at home) Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 16 POC: ASC MRT, DSN 793-4847
  • 35. 3 Cs: Confident, Clear, and Controlled Confident: You believe in your ability to handle the situation and are composed. Clear: The message is easy to understand and is not exaggerated. Controlled: You are ― tracking‖ the other person and modulate yourself if necessary. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 17 POC: ASC MRT, DSN 793-4847
  • 36. Icebergs that Hinder the 3 Cs I‘m not that strong. I‘m not a good Soldier. I don‘t measure up. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 18 POC: ASC MRT, DSN 793-4847
  • 37. Icebergs that Promote the 3 Cs We can work this out. I trust you and respect you. I can express myself clearly and confidently. What I believe matters. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 19 POC: ASC MRT, DSN 793-4847
  • 38. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com The IDEAL Model I = Identify and understand the problem. D = Describe the problem objectively and accurately. E = Express your concerns and how you feel (when appropriate). A = Ask the other person for his/her perspective and then ask for a reasonable change. L = List the outcomes. 20 POC: ASC MRT, DSN 793-4847 Created by:Dhruba jyoti Sen
  • 39. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Tips for IDEAL I = Identify and understand the problem ATC and check for Thinking Traps Detect Icebergs (if necessary) Put It In Perspective (if necessary) 21 POC: ASC MRT, DSN 793-4847
  • 40. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Tips for IDEAL Once you‘ve identified the problem, then you can move to communication. D = Describe the problem objectively and accurately Who, what, when, where Specific, recent Minimize exaggeration E = Express your concerns and how you feel (when appropriate) ― I ‖rather than ―you‖ Minimize exaggeration Created by:Dhruba jyoti Sen 22 POC: ASC MRT, DSN 793-4847
  • 41. Tips for IDEAL A = Ask the other person for his/her perspective… What and How questions, not Why questions Repeat back what you heard to check that you‘re hearing him/her accurately …and then ask for a reasonable change ―GoodFaith‖ test (reasonable, doable) Work towards a win-win Created by:Dhruba jyoti Sen Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 23 POC: ASC MRT, DSN 793-4847
  • 42. Tips for IDEAL L = List the outcomes Positive rather than negative Consider appropriateness Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 24 POC: ASC MRT, DSN 793-4847
  • 43. Assertive Communication Practice Activities: In Scenarios 1 and 2, practice Assertive Communication with your group. Person 1 initiates Assertive Communication. Person 2 responds within role-play. In Scenario 3, practice Assertive Communication with a partner. In Scenario 4, practice the IDEAL model on a situation of your own. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 25 POC: ASC MRT, DSN 793-4847
  • 44. Check on Learning What is the skill? Assertive Communication is a method of communication that is Confident, Clear, and Controlled. When do I use it? Use Assertive Communication when confronting someone about a conflict or challenge (and is the most appropriate style in that situation). How do I use it? Use the IDEAL model: I = Identify and understand the problem, D = Describe the problem objectively and accurately, E = Express your concerns and how you feel (when appropriate), A = Ask the other person for his/her perspective and ask for a reasonable change, L = List the outcomes. Created by:Dhruba jyoti Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Sen +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA 32 POC: ASC MRT, DSN 793-4847
  • 45. Perception Equals Reality ➢Two Stages: ➢Initial Perception— (Immediate) ➢Sustained Perception— (Over Time) Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 46. Initial and Sustained Perception Sustained Perception Personal Substance & Professionalism  Attitude  Integrity  Civility  Work Ethic & Discipline Initial Perception Presence  Appearance  Manner & Style  Etiquette  Awareness Presentation  Listening and Interpersonal Skills  Meeting Skills  Business Meals Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 47. PRESENCE: ➢ APPEARANCE ➢ MANNER & STYLE ➢ ETIQUETTE Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 48. Presence People begin to evaluate us before any words are ever spoken Who you are speaks so loudly I do not hear what you say--Emerson Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 49. APPEARANCE – Carriage: exercise – Handshaking: exercise – Dress: handout – Grooming – First words: Exercise – Listening: Exercise – Introduction Style: Exercise – Voice: exercise – Name Recognition/Recall Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 50. Handshaking exercise handout ➢Pumper ➢Dead Fish ➢Squeezer ➢Two handed ➢Equal, with direct eye contact Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 51. GROOMING & APPEARANCE Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 52. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com GROOMING & APPERANCE • Dressing have an impact on Self, Colleague & Customers • Your clothes convey the message that you are Confident, Presentable, Ambitious & Sincere
  • 53. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Benefits of Grooming 1. Makes one look Attractive 2. Builds up Self Confidence 3. Helps in better Appearance
  • 54. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com SHOWROOM DRESS CODE CORPORATE DRESS CODE
  • 55. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Power Dressing Remember…YOU never get a second chance to make the first impression!!
  • 56. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Grooming Standards- Men • Hair –Hair above ears and around the neck should be tapered –Hair on back of neck should not touch collar –Hair coloring must look natural and complement the individual.
  • 57. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com MOST IMPORTANT FOR MEN SHAVING DAILY IS A MUST…
  • 58. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Mustaches – Should be trimmed. – It should not grow more than the mouth corners Grooming Standards- Men
  • 59. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Sideburns Must not extend below the midpoint of the ear. Sideburns Not Acceptable!!!
  • 60. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com • Belt – Should not be too large or small – Should be matching with the dress code • Shoes- Always Polished – High-quality black lace-up shoes – Small heal closed shoes for ladies
  • 61. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com •Socks •Tie
  • 62. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Handkerchief Wallet
  • 63. ACCESSORIES (Watch) Buy yourself the nice and quality watch Don‘t go in for something too flashy or too sporty. A simple watch with straight, classy lines should do the trick. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 64. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 65. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Do’s for Men • Always look professional • Dress for the audience. • Wear clothes that fit you • Make sure your clothes are pressed • Shirts with a simple collar and cuffs • A formal but simple watch • Keep your hair neat and trimmed • Use Mild fragrances • Ties should be conservative and reach the middle of your belt buckle • Lace-up shoes (usually black) with a suit • Hair, usually parted to one side, not reaching the top of your shirt collar
  • 66. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Don'ts for Men: • Avoid multiple buttons on your shirt Don’t use Clothing that no longer fits • void wrinkled clothing • Avoid Hair that falls in your face or obscures your eyebrows • Avoid Short-sleeved dress shirts • Avoid Short socks • Avoid Fragrance that smells from a distance • Avoid Garish ties • Avoid Shiny tie pins or clips or big belt buckles • Don’t use Open top shirt button with a tie • Don't use Loafers with a suit
  • 67. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Grooming Standards-Women •Hair –Clean, neatly shaped, and arranged in an attractive feminine and professional style –Conspicuous rubber bands, combs, and pins are not advisable
  • 68. LOGO AREA +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com • Makeup should be applied in good taste so that colors blend with natural skin tone and enhance natural features. • Lipstick colors shall be conservative and complement the individual • Long, false eyelashes shall not be worn when in uniform. Grooming Standards-Women
  • 69. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Jewellery • While in uniform, only one ring authorized, i.e. wedding ring • Necklaces will not show above the shirt line • Earrings are prohibited for male personnel • BODY PIERCING. Not authorized while in uniform other than earrings for women
  • 70. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Do’s for Women: • Always look professional • Dress for the audience • Wear clothes that fit you • Make sure your clothes are pressed nicely. • Keep your hair neat and trimmed • Wear heels (up to 1 1/2" to 2"), with a high vamp, with formal attire • Conservative business make-up • Focus on Lips & eyes • Apply Lipstick properly. • Simple manicure
  • 71. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Don’ts For Women • Don’t wear dark colored clothes. • Don’t Wear wrinkled clothing • Don’t wear transparent Fabrics • Avoid Hair that falls in your face or obscures your eyebrows • Avoid Earrings that are large & dangling • Avoid Fragrance that smells from a distance • Don't wear Anything too bright, tight, sheer or short • Don’t wear open toed shoes. • Don't have too much makeup • Don’t wear big, shiny buckles or jewelry
  • 72. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA Free Powerpoint Templates www.default.com CORPORATE ETIQUETTE
  • 73. What is Etiquette? Etiquette is a code of behavior that delineates expectations for social behavior according to contemporary conventional norms within a society, social class, or group. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 74. Why business Etiquette ? To Exhibit Professionalism and develop a polished image and instill a perception of trustworthiness , we need business etiquette. It seems that today the rule is to break all the rules! Unfortunately, when it comes to how we treat one another, some people don't even know the rules. This can lead to challenges, upsets, miscommunication and lack of fluidity in interpersonal communications. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 75. Certain important business Etiquettes are : • E-mail etiquette • Dining etiquette • Telephone etiquette • Office etiquette • Meeting etiquette • Business card etiquette Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 76. Email etiquette Email etiquette is so new, The rules are evolving because of our increased use of email, as well as the advent of new technology. However, since this correspondence is owned by the business, some general rules of etiquette should be observed. Need of Email Etiquette - Professionalism - Efficiency - Protection from liability Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 77. Email etiquette rules • Be concise and to the point • Use proper spelling, grammar & punctuation • Make it personal. Aviod using Bcc and Ccc unnecessarily • Use templates for frequently used responses • Answer swiftly • Use a meaningful subject • Read the email before you send it • Keep attachments to a Minimum and mention your attachment in the content • Take care with abbreviations and emotions • Take care with rich text and HTML messages • Use active voice instead of passive voice Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 78. Dining etiquette • Be on time • Stand on the right side of your chair and enter from your left • Put your napkin in your lap • Decide on your menu selections quickly • Never order the most expensive item • Wait for all people to be served before beginning • Know which silverware to use with which food Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 79. Manners in dinning etiquette • Don’t eat with your mouth full • Keep one hand in your lap unless you are eating European style • Remove anything from your mouth with the same implement that it went in with (except bones) • Eat at a moderate speed • Try to maintain some polite dinner conversation • Never medicate yourself at the table • If you must leave the table, place your napkin in your chair Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 80. Telephone etiquette • Identify yourself when making a call • Address the caller by his name in a courteous manner • Keep conversation brief • Never be impatient • Listen carefully • Do not interrupt • Do not eat or chew something while speaking on phone • If you wish to put the caller on hold, request his permission to do so • Close your conversation with an appropriate salutation • Let the caller hang up first • In case of missed calls, return the call within a reasonable period of time • If some one calls you by mistake, inform the caller politely that he reached a wrong number Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 81. Managing Angry Callers • Listen his problem or complaint carefully • Do not interrupt him, let him finish the whole thing first • Do not say, "you are wrong" • Empathize with him • You should be good in your area of work and investigate about his complaint or problem and solve it • tell him the process of solving the problem • Do not mislead • Call him back when you have the solution, this feedback is important Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 82. Office Etiquette • Those who follow good office etiquette are promoted and given choice assignments. • Those who are seen as crass are passed over or have their employment terminated. • Be self-aware-use common sense • Mind your own business • Never go over your supervisor’s head • Obey your company’s business dress code • Treat every employee with the same respect • Do not post things of an offensive nature Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 83. Reasons for firing employees - Bad language. -Excessive workplace gossip. -Drinking on the job. -Leaving without telling anyone. -Too many personal calls Breaches of office etiquette -Bad hygiene. -Bad habits. -Wastefulness with paper. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 84. Meeting etiquette • Avoid swear words and vulgar references, • Poor communicating skill is not professional, • Avoid personal questions during first meeting. • Whoever gets to the door first should open it and hold for others who are following • Turn off your cell phone ringer ,accept voicemail and text messaging only Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 85. Business card etiquette •Always have a business card •Have it in a good shape and updated •Have it readily available •Be selective about distributing •Present it in a appropriate time and manner Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 86. Business Etiquette postures Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 87. Hand shaking positions Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 88. Casual Judging Arguing Seating Positions Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 89. Dress code Informal Formal Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 90. Business Meals ➢ Breakfast Meetings: often best time to meet with busy executives ➢ Luncheon Meals: iced tea and simple food ➢ After-Work Cocktail: one only to stay in command in the meeting and on the road. ➢ Business Dinners ➢ B=Bread D=Drink Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 91. Rules for the Host ➢Don‘t impose invitations. ➢Request responses as soon as possible. ➢Invite others for business reasons. ➢Select an appropriate setting. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 92. Rules for the Host ➢ Arrive early to greet guests. ➢ Give credit card to server in advance. Ask that 18% be added for a tip. Be sure server gives you signature form to sign promptly and discretely at end of meal. ➢ If price is a factor, indicate courses & meals you recommend that meet your guidelines. ➢ Apologize to guests if the food or service is below your expectations. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 93. Rules for the Guest ➢ Respond promptly to the invitation and give reasons for a negative response. ➢ Know where the event will take place and know what rules apply there. Arrive 2-3 minutes late, no later. ➢ Follow the host in deciding what to order. Be aware of what you order says about you to others. ➢ Thank the host. Say positive things about host that he or she want to hear said and cannot say about him or herself. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 94. Ordering ➢Avoid awkward foods. ➢Do not order alcohol if . . . ➢ it is against company policy. ➢ you will be driving after the meal. ➢ you don‘t want to drink alcohol. ➢ it will be your second drink. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 95. Dining Etiquette ➢Leave some food on each plate ➢Split bills evenly if bill is divided ➢Do not take a doggy bag Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 96. Table Manners Only begin eating after your host or guest is seated and begins eating. Bring food up to your mouth (soup spoon) Observe pace of eating of others and conform to their pace Cut one piece of food and eat it rather than cutting up meat all at once Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 97. Table Manners ➢Lay napkin across lap; do not use as a bib ➢Select silverware from the outside in ➢When finished, put silverware in 10 o‘clock position ➢Do not dunk food ➢Keep mouth closed when chewing Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 98. Sustained perception • All Four Elements are Important • Attitude • Integrity & Trust: Always Doing the Right Thing • Civility • Self Discipline Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 99. ATTITUDE Be positive about yourself, your work, your boss, peers, coworkers, customers, suppliers, and company Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 100. INTEGRITY - Telling the truth - Doing what you say you will do, reliability Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 101. CIVILITY ➢ POSITIVE REGARD FOR OTHERS ➢ SINCERITY ➢ EMPATHY: EMOTIONAL QUOTIENT ➢ TACT AND DIPLOMACY ➢ RESPECT FOR DIVERSITY Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 102. SELF-DISCIPLINE ➢Making priorities and organizing time in terms of those priorities. ➢Putting the important ahead of the easy. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 103. PROVIDING SOLUTIONS TO CLIENT PROBLEMS ➢ LISTEN FOR THE PAIN ➢ FOCUS ON CLIENT BUSINESS BENEFITS ➢ - ASK FOR THE BUSINESS Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 104. BUSINESS DEVELOPMENT ➢NETWORKING ➢PRODUCT/SERVICE CONFIDENCE ➢PERSONAL CREDIBILITY Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 105. Understanding Office Protocol Treat Others the Way You Want to be Treated ➢Extending Greetings ➢Nurturing Your Colleagues ➢Overcoming Gossip ➢Handling Rivals ➢Accepting Criticism Graciously Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 106. Diplomacy WHAT YOU THINK • This is taking forever • Why can’t you • I hate it when • Here’s the best way to do it. WHAT YOU SAY • How can we get this approved (finished) quickly? • What if you • Would it be better if • Here’s my suggestion. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 107. Motivation USE PHRASES THAT BRING OUT THE BEST IN YOUR LISTENER • I know you want what is fair for both of us. • I am sure you will do your best to help me out. • I am counting on you. • I enjoy working for you because you respond so effectively to your department‘s needs. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 108. Take responsibility by • FOCUSING ON THE POTENTIALS OF THE FUTURE RATHER THAN THE CONCERNS OF THE PAST. • US1NG A POSITIVE VOCABULARY: VIEWING PROBLEMS AS CONCERNS, ISSUES, OR, EVEN BETTER, OPPORTUNITIES FOR IMPROVEMENT. • AND MOST IMPORTANTLY, DETERMINING HOW YOU CAN CHANGE TO IMPROVE THE SITUATION Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 109. Be Pro-Active WONDER WHAT’S HAPPENING QUESTIONS • Why doesn‘t this company value me? • Why can I never understand exactly how I am supposed to do my job? • When am I going to get the training I need? • Why does my staff show so little enthusiasm? MAKES THINGS HAPPEN QUESTIONS • How can I learn what management values? How can I show my value? • How can I find out how to do this job so that I am confident I am doing it right? • What ‗ s the best way to approach my manager to discuss this issue? • How can I let my manager know what kind of additional training I need? • How can I develop the skills I need on my own? • How can I get my staff to tell me about how they feel about their work? How can I motivate them more effectively? Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 110. Reframe Questions Proactively 1 Why are things changing so fast? 2 Why don‘t we ever change around here? 3 When is this supplier going to call? 4 Why is that customer always so discourteous? 5 Why are our services so undervalued? 6 Why do I do more work than any other member of my group? 7 Why is one of my co-workers so lazy? Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 111. Reframe questions proactively 8 Why is my supervisor so critical of my work? 9 Why isn‘t my staff following my directions? 10 Why do I have to always do what my boss wants? 11 Why can‘t I follow my own work priorities? 12 Why do I get sick so often? 13 When will I get some relief from this stress? 14 Why is it so hard to make friends here? Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 112. Diplomacy • I did not do the study because I‘ve been busy. • You are so selfish you never see how much you demand. • The tests are not done yet! What do you people do all day? • Don‘t you ever pay attention? This document is full of mistakes. • That‘s won‘t work • I am planning to complete the study by Friday. • I know you are busy. When can we schedule 30 minutes to discuss the possibility of hiring a part time assistant? • I realize these tests require careful planning and execution. How soon can you finish? • This memo is headed to the Director. Please make the changes I identified and proofread the report carefully. Thanks. I appreciate your help. • Let me share my perspective on this issue. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 113. 10 Steps For Effective Presentation Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 114. Step1 Write all your ideas and thoughts on to a paper Don‘t worry about the sequence of your ideas during writing. Just write whatever comes to your mind. Think as much as possible and write whatever you think on that particular topic. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 115. Step2 Gather the information Try to gather the extra information from different sources like News Papers, Books and subject matter experts. Try to write all the information into a paper or word document. Try to analyze all your information and make it into proper sequence and steps. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 116. Step3 Use your own style Try to prepare the presentation in your own way style communication so that you feel more comfortable and free during presentation as you are using your own style of communication. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 117. Step4 Add Real Examples Once you are satisfied, try to read the whole presentation for couple of times carefully. Try to put forward some real good examples in your presentation. That example can be of your own life or can be taken from book as well. But put is more clearly and visible to your audience. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 118. Step5 Less Modifications Keep your modifications limited and do only if needed Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 119. Step6 Record Time Try to know how much time it‘s taking for whole presentation. If it‘s taking more than expected time, make it short as to limit to your given time. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 120. Step7 Highlights the important points Try to highlights the important points in bold in your power point presentation and try to go through all your presentation couple of times Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 121. Step8 POWER POINT PRESENTATION Try to give your presentation in PPT (Power Point Presentation). Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 122. Step9 Give a Mock Presentation Have couple of mock presentation before mirror or friends or family members. Try to monitor your gestures and postures and get feedback and comments from your friends. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 123. Step10 Record Your Presentation Record your presentation and review your tone and pronunciation. If possible try to make a video recording of your presentation. Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com +55 32 3836 55 55 +55 32 9685 55 55 LOGO AREA
  • 124. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com Thank you
  • 125. __________ +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR +55 32 3836 55 55 ___________________________________________ LOGO AREA www.default.com +55 32 3836 55 55 +55 32 9685 55 55 Default address Avenue, 4214, Postal code 80.250-210 / Curitiba PR BR www.default.com Thank You