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Communicating In Small Groups And Teams正確版

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Communicating In Small Groups And Teams正確版

  1. 3. <ul><ul><li>Groups </li></ul></ul><ul><ul><li>Cheering Team </li></ul></ul><ul><ul><li>Teams </li></ul></ul><ul><ul><li>The Devil Wears Prada Trailer </li></ul></ul>
  2. 5. <ul><li>Better Decisions </li></ul><ul><li>Faster Response </li></ul><ul><li>Increased Productivity </li></ul><ul><li>Greater Buy-In </li></ul>
  3. 6. <ul><li>Resistance To Change </li></ul><ul><li>Employee Improved Moral </li></ul><ul><li>Reduced Riskes </li></ul>
  5. 9. <ul><li>What does this look like? </li></ul><ul><li>Goal is unclear </li></ul><ul><li>Communication is low </li></ul><ul><li>Dependent on directive leadership </li></ul><ul><li>What do we do? </li></ul><ul><li>Provide direction </li></ul><ul><li>Goal Setting </li></ul><ul><li>Icebreaking </li></ul>
  6. 10. STORMING ( 磨合 ) <ul><li>What does this look like? </li></ul><ul><li>Differences over roles and goals </li></ul><ul><li>Uncertain about how to deal </li></ul><ul><li>with issues </li></ul><ul><li>What do we do? </li></ul><ul><li>Team build </li></ul><ul><li>Define and redefine expectations </li></ul>STORMING (磨合)
  7. 11. NORMING ( 成型 ) <ul><li>What does this look like? </li></ul><ul><ul><li>Group gains confidence </li></ul></ul><ul><ul><li>Goals are clarified </li></ul></ul><ul><li>What do we do? </li></ul><ul><ul><li>Provide open times for group to share ideas </li></ul></ul><ul><ul><li>Work towards consensus( 一致的 ) </li></ul></ul>
  8. 12. PERFORMING (SHOW TIME!) <ul><li>What does this look like? </li></ul><ul><ul><li>Group take responsibility for self and tasks </li></ul></ul><ul><ul><li>Group works to benefit the whole team </li></ul></ul>
  9. 13. STAGES OF DEVELOPMENT Develop a plan Recognize need for a team Establish guidelines for team operations and communication Select team members Decide on type of team and establish mission, objectives
  10. 14. GROUP TASK ROLES <ul><li>Initiator ( 教導者 ): </li></ul><ul><li>-who sets goals or defines problems </li></ul><ul><li>Information giver: </li></ul><ul><li>-who gives data and information </li></ul>
  11. 15. GROUP TASK ROLES <ul><li>Opinion giver: </li></ul><ul><li>-who gives personal opinions </li></ul><ul><li>Direction giver: </li></ul><ul><li>-tells how to perform task </li></ul><ul><li>Summarizer: </li></ul><ul><li>-synthesizing( 綜合 ) points of group’s progress toward </li></ul><ul><li>goal </li></ul>
  12. 16. GROUP TASK ROLES <ul><li>Diagnoser( 評估者 ): </li></ul><ul><li>-tells what is needed to reach goal </li></ul><ul><li>Gatekeeper( 維繫者 ): </li></ul><ul><li>-who draws in nontalkers and cutting off monopolizers( 壟斷者 ) </li></ul><ul><li>Reality tester: </li></ul><ul><li>-who compares group’s ideas with feasibility( 可行性 ) in real world </li></ul>
  13. 17. GROUP RELATIONSHIP ROLES <ul><li>Homonizer: </li></ul><ul><li>-who relaxes atmosphere </li></ul><ul><li>Energizer( 激勵者 ): </li></ul><ul><li>-who motivates members to stay on task </li></ul>
  14. 18. GROUP RELATIONSHIP ROLES <ul><li>Evaluator of emotional climate: </li></ul><ul><li>-reflects the feelings of group </li></ul><ul><li>Praise giver </li></ul><ul><li>Empathic listener </li></ul>Groupthink Bureaucratic Bypass Syndrome Team Spirit Becomes Team Infatuation Going Native
  15. 20. Corporate-well team
  16. 21. DYSFUNCTIONAL GROUP ROLES <ul><li>Blocker </li></ul><ul><li>Attacker </li></ul><ul><li>Recognition-seeker: </li></ul><ul><li>-who wastes group’s time on irrelevant personal achievements </li></ul>
  17. 22. DYSFUNCTIONAL GROUP ROLES <ul><li>Joker </li></ul><ul><li>Withdrawer: who participates few and refuses to give opinions </li></ul>
  18. 23. PROBLEM SOLVING Clarify the issue Define the problem Plan for change Select the best Assess/ Analyze Consider solutions Follow up
  19. 24. S.W.A.T S.W.A.T. (2) S.W.A.T. (3)
  20. 26. Collaboration Characteristics of Successful Teams
  21. 27. <ul><li>Small Size, Diverse Makeup </li></ul><ul><li>Agreement on Purpose </li></ul><ul><li>Agreement on Procedures </li></ul>
  22. 28. <ul><li>Ability to Confront Conflict </li></ul><ul><li>Use of Good Communication </li></ul><ul><li>Ability to Collaborate Rather Than Compete </li></ul>
  23. 29. <ul><li>Acceptance of Ethical Responsibilities </li></ul><ul><li>Acceptance of Ethical Responsibilities </li></ul><ul><li>Shared Leadership </li></ul>
  24. 33. <ul><li>Pitch a new product </li></ul><ul><li>Win a high stakes contract </li></ul>
  25. 34. <ul><li>Preparing to work together </li></ul><ul><li>Planning the document or presentation </li></ul><ul><li>Collecting information </li></ul><ul><li>Organizing, writing and revising </li></ul><ul><li>Editing, rehearsing and evaluating </li></ul>
  26. 35. <ul><li>Name a meeting leader </li></ul><ul><li>Decide whether your team will be governed by consensus. </li></ul><ul><li>Set up the best meeting times. </li></ul>
  27. 36. <ul><li>Discuss the value of conflict </li></ul><ul><li>Discuss how you will deal with team members who are not pulling their share of the load </li></ul>
  28. 37. <ul><li>Es tablish the specific </li></ul><ul><li>Decide on the final format </li></ul><ul><li>Discuss the audiences what questions it would want answered in your report </li></ul><ul><li>Set deadlines </li></ul>
  29. 38. <ul><li>Researching content, producing visuals, developing handout materials, building transition. </li></ul><ul><li>For written reports how the final document will be composed. </li></ul>
  30. 39. <ul><li>Brainstorm for ideas. </li></ul><ul><li>Assign topics. </li></ul><ul><li>Establish deadlines for collecting information. </li></ul><ul><li>Discuss ways to ensure the accuracy of the information collected. </li></ul>
  31. 40. <ul><li>Review the proposed organization of your final document and adjust it if necessary. </li></ul><ul><li>Compose the first draft of a written report . </li></ul><ul><li>Meet to discuss and revise the draft(s) or rehearse the presentation </li></ul>
  32. 41. <ul><li>For written reports, appoint one person to coordinate all the parts, striving for consistent style and format. </li></ul><ul><li>For oral presentations be sure member builds a bridge to the next topic. </li></ul>
  33. 42. <ul><li>Check the errors. </li></ul><ul><li>For a written report meet as a group to evaluate the final document. </li></ul><ul><li>For oral presentations assign one person the task of merging the various files. </li></ul>
  34. 43. <ul><li>Schedule at least five rehearsals for a team presentation. </li></ul><ul><li>Schedule a dress rehearsal at least two days before the actual presentation. </li></ul>
  35. 44. Presentation Skills
  36. 46. <ul><li>National Public Relations Revisited </li></ul>
  37. 47. <ul><li>Critical thinking </li></ul><ul><li>Deciding Whether a Meeting Is Necessary </li></ul><ul><li>Selecting Participants </li></ul><ul><li>Distributing Advance Information </li></ul>
  38. 48. <ul><li>Getting the Meeting Started </li></ul><ul><li>Moving the meeting Along </li></ul><ul><li>Recording Information </li></ul><ul><li>Dealing With Conflict </li></ul>
  39. 49. <ul><li>Handling Dysfunctional Group Members </li></ul><ul><li>Ending With a Plan </li></ul><ul><li>Following Up Actively </li></ul>
  40. 50. 視訊會議的最高境界 會議的拖延問題

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