Fred Smc June2009

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Presentation given at Frederick Chamber Social Media Conference about Social Media Monitoring and Etiquette.

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Fred Smc June2009

  1. 1. Beth Schillaci http://www.slideshare.net/bethschillaci Social Media 103: Etiquette and Monitoring
  2. 2. What is Social Media Monitoring? Who What Why Where
  3. 3. Why Bother?
  4. 4. Better Use of Resources
  5. 5. Reputation Management
  6. 6. Competitive Intelligence
  7. 7. Enter the Conversation
  8. 8. Choose Your Platform Social Networks Bookmarking Blogs Syndication Video Sharing YouTube uStream Blinkx Blip.tv vMix Revver Podcast Crackle GrindTV Vimeo flickr Mixpo My Photo Album PBase webshots Smugmug PrintRoom Picture Trail PhotoBucket metacafe Kodak Gallery Fotki dotphoto care2 Photo Sharing
  9. 9. Enter as an Individual
  10. 10. Engage, Don’t Broadcast
  11. 11. Basic Etiquette
  12. 12. Platform Specific
  13. 13. Things to Avoid
  14. 14. Negative/Incorrect Comments
  15. 15. Create a Plan
  16. 16. Watch Out for Trolls
  17. 17. Incorrect Information
  18. 18. Unhappy Customers
  19. 19. Things to Remember Before You Respond
  20. 20. Be Transparent
  21. 21. Cite Sources
  22. 22. Don’t Rush
  23. 23. Watch Your Tone
  24. 24. Plan Your Work and Work Your Plan
  25. 25. ?’s

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