Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

What Did They *Really* Want? Bottom Line Impacts of Customer Collaboration

1,084 views

Published on

Workshop on Agile Collaboration, Acceptance Criteria, Defiinition of Done, Estimation

Published in: Business
  • Hi Bernie, I attended your session at SGMUN16 and it was awesome. Great way of explaining the main hurdles we have working with customers in the business and outside. If you get chance to take part in one of Bernies sessions I would recommend it.
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

What Did They *Really* Want? Bottom Line Impacts of Customer Collaboration

  1. 1. WHAT DID THEY REALLY WANT? BOTTOM LINE IMPACTS OF CUSTOMER COLLABORATION 1@berniemaloney
  2. 2. HAVE YOU EVER HEARD A CUSTOMER SAY… @berniemaloney 9
  3. 3. @berniemaloney 10 “Sumo Wrestling Suits” by Jason Ippolito is licensed under CC BY
  4. 4. @berniemaloney 11 “Wikimedia Hackathon 2013 Amsterdam” by Sebastiaan ter Burg is licensed under CC BY
  5. 5. @berniemaloney 12 “bunny party invites” by Elena Roussakis is licensed under CC BY
  6. 6. THE PRODUCT: PARTY INVITES • Fold Paper In Half • On Front: Happy Face • Inside: “You’re Invited” + Signed • Back: Addressed & “stamped” • “Delivered” into box Work Individually @berniemaloney 13
  7. 7. @berniemaloney 14 BATCH AND QUEUE “estimating” by Jimmie is licensed under CC BY
  8. 8. @berniemaloney 15 ANY QUESTIONS? “Any Questions?” by Matthias Ripp is licensed under CC BY
  9. 9. THE PRODUCT: PARTY INVITES • Fold Paper In Half • On Front: Happy Face • Inside: “You’re Invited” + Signed • Back: Addressed & “stamped” • “Delivered” into box Work Individually @berniemaloney 16
  10. 10. @berniemaloney 17 “bunny party invites” by Elena Roussakis is licensed under CC BY
  11. 11. THE PRODUCT: PARTY INVITES • Fold Paper In Half • On Front: Happy Face • Inside: “You’re Invited” + Signed • Back: Addressed & “stamped” • “Delivered” into box Work Individually @berniemaloney 18
  12. 12. @berniemaloney 19 “stop” by Jeffrey is licensed under CC BY
  13. 13. @berniemaloney 20 “Debriefing” by tash lampard is licensed under CC BY EXERCISE RETROSPECTIVE
  14. 14. @berniemaloney 22 “Sesame Street Birthday Party Invitations” by Stepahnie is licensed under CC BY
  15. 15. THE PRODUCT: PARTY INVITES • Fold Paper In Half • On Front: Happy Face • Inside: “You’re Invited” + Signed • Back: Addressed & “stamped” • “Delivered” into box Work Individually Produce ONE card at a time @berniemaloney 24
  16. 16. @berniemaloney 25 BATCH AND QUEUE “estimating” by Jimmie is licensed under CC BY
  17. 17. THE PRODUCT: PARTY INVITES • Fold Paper In Half • On Front: Happy Face • Inside: “You’re Invited” + Signed • Back: Addressed & “stamped” • “Delivered” into box Work Individually Produce ONE card at a time @berniemaloney 26
  18. 18. @berniemaloney 27 “Sesame Street Birthday Party Invitations” by Stepahnie is licensed under CC BY
  19. 19. THE PRODUCT: PARTY INVITES • Fold Paper In Half • On Front: Happy Face • Inside: “You’re Invited” + Signed • Back: Addressed & “stamped” • “Delivered” into box Work Individually Produce ONE card at a time @berniemaloney 28
  20. 20. @berniemaloney 29 “stop” by Jeffrey is licensed under CC BY
  21. 21. @berniemaloney 30 “Debriefing” by tash lampard is licensed under CC BY EXERCISE RETROSPECTIVE
  22. 22. @berniemaloney 32 “bees” by Tom Woodward is licensed under CC BY SA
  23. 23. @berniemaloney 34 “postcard-33” by Casplan levers is licensed under CC BY
  24. 24. THE PRODUCT: POSTCARD • Tear Paper In Half • On Front: Sunset • Back One Side: “Wish You Were Here” + Signed • Back Other Side: Addressed & “stamped” • “Delivered” into box Appoint a Product Owner Work as a Team @berniemaloney 35
  25. 25. @berniemaloney 36 BATCH AND QUEUE “estimating” by Jimmie is licensed under CC BY
  26. 26. THE PRODUCT: POSTCARD • Tear Paper In Half • On Front: Sunset • Back One Side: “Wish You Were Here” + Signed • Back Other Side: Addressed & “stamped” • “Delivered” into box Appoint a Product Owner Work as a Team @berniemaloney 37
  27. 27. @berniemaloney 38 “postcard-33” by Casplan levers is licensed under CC BY
  28. 28. THE PRODUCT: POSTCARD • Tear Paper In Half • On Front: Sunset • Back One Side: “Wish You Were Here” + Signed • Back Other Side: Addressed & “stamped” • “Delivered” into box Appoint a Product Owner Work as a Team @berniemaloney 39
  29. 29. @berniemaloney 40 “stop” by Jeffrey is licensed under CC BY
  30. 30. @berniemaloney 41 “Debriefing” by tash lampard is licensed under CC BY EXERCISE RETROSPECTIVE
  31. 31. @berniemaloney 43 “Domino” by Bro. Jeffrey Pioquinto, SJ is licensed under CC BY BOTTOM LINE RESULTS
  32. 32. SAMPLES FROM PRIOR WORKSHOPS @berniemaloney 44 First Article (dot to mark it as sample) Sorting after checking acceptance criteria Output from someone who decided to add humor WIP 30 BUGS 22 OK 44 WIP 124 OK 1 BUGS 9 ROUND 1 ROUND 2
  33. 33. FOCUS ON SMALL BATCH DELIVERY OVER HI ESTIMATES FOR DEVELOPMENT @berniemaloney 49 -200 -150 -100 -50 0 50 100 150 200 Est Act Est Act Batch Flow 1 @ 100s many @ 60s Client T3 Estimated Acceptable Bugs WIP
  34. 34. BOTTOM LINE #1: WHILE ESTIMATED UNITS MAY DROP @berniemaloney 50 -200 -150 -100 -50 0 50 100 150 200 Est Act Est Act Batch Flow 1 @ 100s many @ 60s Client T3 Estimated Acceptable Bugs WIP EARLIER SHIPMENTS LESS WIP
  35. 35. -200 -150 -100 -50 0 50 100 150 200 Est Act Est Act Batch Flow 1 @ 100s many @ 60s Client T3 Estimated Acceptable Bugs WIP BOTTOM LINE #2: REWORK/BUGS AS A % OF SHIPMENTS @berniemaloney 51 DROPS 20-75% BUGS SHIPPED = 50% BUGS SHIPPED = 29%
  36. 36. BOTTOM LINE #3: ACCEPTABLE UNITS SHIPPED RISE 2-5X @berniemaloney 52 -200 -150 -100 -50 0 50 100 150 200 Est Act Est Act Batch Flow 1 @ 100s many @ 60s Client T3 Estimated Acceptable Bugs WIP
  37. 37. SAMPLES: EXTERNAL CLIENTS @berniemaloney 53 -225 -125 -25 75 175 275 375 Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Batch Flow Batch Flow Batch Flow Batch Flow Batch Flow 1 @ 60s 3 @ 30s 1 @ 60s 1 @ 40s 1 @ 100s many @ 60s 1 @ 100s 1 @ 37s Client F Client T1 Client T2 Client T3 Client T4 Estimated Acceptable Bugs WIP
  38. 38. SAMPLES: INTERNAL TEAM + AGILISTS @berniemaloney 54 -250 -150 -50 50 150 250 350 Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Est Act Batch Flow Batch Flow Batch Flow Batch Flow Batch Flow 1 @ 120s 1 @ 42s 1 @ 60s1 @ 35s 1 @ 80s3 @ 30s 1 @ 80s3 @ 30s 1 @ 80s3 @ 30s Team S AA2016 ALN TV AGW 2016 SGMUN16 Estimated Acceptable Bugs WIP
  39. 39. VALUE SOONER WITH THIN SLICES @berniemaloney 55 Design 1 Code 1 Test 1 Design 2 Code 2 Test 2 Design 3 Code 3 Test 3 Design 4 Code 4 Test 4 Design 5 Code 5 Test 5 Sprint 1 Sprint 2 Sprint 3 Sprint 4 Sprint 5 Sprint 6 Sprint 7 1st SW Inter-sprint Waterfall: Intra-sprint Waterfall: Design1 Code1 Test1 Design2 Code2 Test2 Design3 Code3 Test3 Design4 Code4 Test4 Design5 Code5 Test5 1st SW 1st SW Cross Functional Sprinting X X X
  40. 40. THE ECONOMY OF THIN VERTICAL SLICES Graphic http://www.methodsandtools.com/archive/archive.php?id=18p3 From “Software by the Numbers” @berniemaloney 56
  41. 41. @berniemaloney 58 “Takeaway” by Jeremy Segrott is licensed under CC BY
  42. 42. DOING AGILE APPEARS EASY 59@berniemaloney
  43. 43. DOING AGILE APPEARS EASY BEING AGILE TAKES DISCIPLINE & COURAGE 60@berniemaloney
  44. 44. @berniemaloney 61 Bernie Maloney, CSP PE, CSM, CSPO Agile Coach Accelerating Genius Turning Strategies into Results From Startup to Beyond $100M bit.ly/speedmygenius @berniemaloney linkedin.com/in/berniemaloney
  45. 45. FIN Ut Prosim. Namaste. @berniemaloney 62

×