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2011 SV Pcamp:Rapid Rapport

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Wish you could persuade storm troopers these are not the 'droids they're looking for? How about lower communication barriers in the first 60s of any meeting? Would you like to influence how others perceive you in interviews, when networking or working in pairs and teams? You can build rapport instantly & influence without authority whether in person or simply over a phone.

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2011 SV Pcamp:Rapid Rapport

  1. 1. Rapid rapport<br />Verbal Technology to Build Chemistry FAST<br />Silicon Valley Product Camp<br />1<br />Slide Deck: © 2011 B. Maloney<br />
  2. 2. Increase communicationeffectiveness up to 5x<br />What you get:<br />Silicon Valley Product Camp<br />2<br />Slide Deck: © 2011 B. Maloney<br />
  3. 3. Would IT BE OK To SEE A DEMO?<br />http://www.youtube.com/watch?v=YcTgjR5iV1Y<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />3<br />
  4. 4. Bernie Maloney, PE, CSMProduct Line and Program ManagementMatrix Management = Influence without Authority<br />Neuro Linguistic Programming Practitioner<br />Healthy Chocolate Coach<br />Silicon Valley Product Camp<br />4<br />Slide Deck: © 2011 B. Maloney<br />
  5. 5. I’ve got good news & bad news<br />Silicon Valley Product Camp<br />5<br />Slide Deck: © 2011 B. Maloney<br />
  6. 6. Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />6<br />
  7. 7. Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />7<br />
  8. 8. outline<br />Outcome: Recognize and Practice Verbal Technology to Build Rapport Fast<br /><ul><li>Why: Significance and Basis
  9. 9. How: Applications in Technology Teams
  10. 10. What’s Behind This: Get the Abstraction
  11. 11. Summary & Resources</li></ul>Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />8<br />
  12. 12. WHY = FIRST IMPRESSIONS MATTER<br />Before Confirmation Bias<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />9<br />
  13. 13. Does the 1st 60 seconds really matter?<br />Silicon Valley Product Camp<br />10<br />Slide Deck: © 2011 B. Maloney<br />
  14. 14. Ever had a telemarketer call?<br />Silicon Valley Product Camp<br />11<br />Slide Deck: © 2011 B. Maloney<br />
  15. 15. & you asked to hear more? <br />Silicon Valley Product Camp<br />12<br />Slide Deck: © 2011 B. Maloney<br />
  16. 16. Even socially<br />Silicon Valley Product Camp<br />13<br />Slide Deck: © 2011 B. Maloney<br />
  17. 17. Confirmation Bias<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />14<br />
  18. 18. HOW: APPLICATIONS IN TECHNOLOGY TEAMS<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />15<br />
  19. 19. Communication Goes (way, way, way) Beyond Wordse.g. Ray Birdwhistle, University of Pennsylvania<br />Verbal vectors:<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />16<br />Tone, Pitch<br />Tempo: Speed & Cadence<br />Timbre<br />Volume<br />
  20. 20. Translating into (Agile) Practice<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />17<br />
  21. 21. 7%<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />18<br />
  22. 22. 35+%<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />19<br />
  23. 23. 55%<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />20<br />
  24. 24. 5x? Or 10x?<br />What if teams increase communication effectiveness by even half this?<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />21<br />
  25. 25. Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />22<br />
  26. 26. THE TIP? LOWER UNCONSCIOUS BARRIERS<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />23<br />
  27. 27. The Principle<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />24<br />
  28. 28. Build Rapport: Offer similar patterns<br />Tonality (35+%!)<br />Words (7%): keys to how people represent information – another talk<br />Physiological (55%!)<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />25<br />---------------------<br />
  29. 29. Pair off: Mirroring & Matching<br />Keep statements short (get multiple practice exchanges)<br />Person A: State an insight from this or another source today<br />Person B: Respond using similar verbal behaviors<br />Switch roles at signal<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />26<br />Tone, Pitch<br />Tempo: Speed & Cadence<br />Timbre<br />Volume<br />
  30. 30. Participant Insights: Verbal Mirroring & Matching<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />27<br />
  31. 31. WHAT’s BEHIND THIS?<br />Get the Abstraction<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />28<br />
  32. 32. It began in the Santa Cruz Mountains…<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />29<br />
  33. 33. Virginia Satir’s Change Model<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />30<br />
  34. 34. Principle: Success Leaves Footprints<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />31<br />
  35. 35. NLP Model of Communication<br />Unconscious Programming = Barrier: Friend or Foe? Fight or Flight?<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />32<br />Mind processes~134 bps <br />in groups of<br />7 +/- 2 “chunks”<br />2B bps info<br />Delete<br />Distort<br />Generalize<br />
  36. 36. Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />33<br />
  37. 37. Pair off: Mis-Matching<br />Keep statements short<br />Person A: State an insight from this or another source today<br />Person B: Respond using VERY DIFFERENT verbal behaviors<br />Switch roles at signal<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />34<br />Tone, Pitch<br />Tempo: Speed & Cadence<br />Timbre<br />Volume<br />
  38. 38. Participant Insights: Verbal Mis-Matching<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />35<br />
  39. 39. SUMMARY<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />36<br />
  40. 40. Two types of students<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />37<br />
  41. 41. Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />38<br />
  42. 42. Silicon Valley Product Camp<br />39<br />Slide Deck: © 2011 B. Maloney<br />
  43. 43. DECIDE: Which TYPE are you?<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />40<br />
  44. 44. Communication Goes (way, way, way) Beyond Words<br />Tonality (35+%!)<br />Words (7%): keys to how people represent information<br />Physiological (55%!)<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />41<br />
  45. 45. Building Rapport Lowers Unconscious Barriers<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />42<br />
  46. 46. 35+%: Observe & Signal Rapport by Verbal Matching<br />Tone, Pitch<br />Tempo: Speed & Cadence<br />Timbre<br />Volume<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />43<br />
  47. 47. Resources<br />Seminal Work:Richard Bandler & John Grinder,Frogs into Princes<br />For a far easier Introduction:Michael Brooks, Instant Rapport (available in libraries)<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />44<br />
  48. 48. Bernie Maloney, PE, CSMAgile Strategies & Tactics from Lab to Launch<br />@berniemaloney<br />linkedin.com/in/berniemaloney<br />Silicon Valley Product Camp<br />45<br />Slide Deck: © 2011 B. Maloney<br />
  49. 49. FIN<br />UtProsim. Namaste.<br />Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />46<br />
  50. 50. Silicon Valley Product Camp<br />Slide Deck: © 2011 B. Maloney<br />47<br />

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