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Social Workplace forum

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Social Workplace forum

  1. 1. Social Software Workplace Productivity & Collaboration Benjamin Ellis @benjaminellis
  2. 2. Should I Care?
  3. 3. Should I Care? "Well-informed people know it is impossible... Even if it were, it would be of no practical value." "...has too many shortcomings to be seriously considered as a means of communication. ...is inherently of no value to us." "Why would any person want to use this [] ungainly and impractical..."
  4. 4. Should I Care? "Well-informed people know it is impossible to transmit the voice over wires. Even if it were, it would be of no practical value." - Boston Post, 1865 "This 'telephone' has too many shortcomings to be seriously considered as a means of communication. The device is inherently of no value to us." Western Union internal memo, 1876 "Why would any person want to use this ungainly and impractical device when he can send a messenger to a local telegraph office and have a clear written message sent to any large city in the United States?" report to the President of Western Union written by the committee charged with investigating potential purchase of Bell's telephone patent for $100,000
  5. 6. Collaboration If it's not creating value for the business It's a hobby
  6. 7. Evidence... “ We will know it happened because...”
  7. 8. The First Action? Think Big Move Fast Act Small
  8. 9. Traditional | Digital | Social interruption > engagement > advocacy
  9. 10. Putting in the Social
  10. 11. Tools and Transport
  11. 12. A Taxonomy of Social Media
  12. 13. Broadcast
  13. 14. Feedback
  14. 15. Dialogue
  15. 16. Network
  16. 17. Sharing...
  17. 18. Collaboration <ul><li>We've been doing it for a long time </li></ul><ul><li>It's more about language than process </li></ul><ul><li>It requires qualitative accuracy </li></ul>
  18. 19. Collaborative & People-centred <ul><li>Consensus versus Command & Control </li></ul><ul><li>Qualitative versus Quantitative *tags & comments </li></ul><ul><li>People over Process *the social graph is the workflow </li></ul><ul><li>Sharing over Filing </li></ul>
  19. 20. People-centred & collaborative <ul><li>Crowd sourced - a narrow case </li></ul><ul><li>Networked - not just connected </li></ul><ul><li>*Metcalfe </li></ul><ul><li>Data in motion - not data at rest </li></ul><ul><li>*availability vs. accuracy </li></ul>
  20. 21. Resources
  21. 22. Community?
  22. 23. Impact
  23. 24. Go out looking... Venue
  24. 25. The Tools...
  25. 27. #Fail
  26. 29. THIS WAS ALL BEFORE SOCIAL MEDIA
  27. 30. The Power of Creating Digital Assets Making the invisible visible
  28. 31. Blogs
  29. 32. Video/Podcasts <ul><li>Breaks down barriers </li></ul><ul><li>Creates a clearer understanding of the subject </li></ul><ul><li>Excellent tool for: </li></ul><ul><ul><li>developing two way dialogue </li></ul></ul><ul><ul><li>initiating discussion </li></ul></ul><ul><ul><li>increasing employees’ engagement </li></ul></ul>
  30. 33. Microblogging
  31. 34. Bookmarking and tagging Bookmarking and tagging
  32. 35. SharePoint
  33. 36. Collaboration tools Jive Socialtext Atlassian IBM salesforce.com <ul><li>Highly engaging ready to use platform </li></ul><ul><li>Rating system drives feedback and increases the visibility of quality content </li></ul><ul><li>Easy to use system interface </li></ul><ul><li>Full suite of social tools </li></ul><ul><li>Compatible with SharePoint </li></ul>
  34. 37. Existing social networks <ul><li>SNS offer the internal communicator the platform to build internal communities within an organisation </li></ul><ul><li>Low start up costs and audience familiarity with the platform </li></ul><ul><li>Uses various media (Video, photos etc on one platform) </li></ul>
  35. 38. Social Networking Systems <ul><li>User Profiles </li></ul><ul><li>Activity Streams/Blogging </li></ul><ul><li>Groups </li></ul><ul><li>Social Network </li></ul><ul><li>Badges </li></ul>
  36. 39. Collaboration tools Blog / Microblog Forums Wiki Idea Storms Virtual Workspace / Virtual World Games (Simulations) <ul><li>Highly engaging ready to use platform </li></ul><ul><li>Rating system drives feedback and increases the visibility of quality content </li></ul><ul><li>Easy to use system interface </li></ul><ul><li>Full suite of social tools </li></ul><ul><li>Compatible with SharePoint </li></ul>
  37. 40. Bespoke
  38. 42. Mind the Gap What is It? Between user expectations and application delivery
  39. 43. Social Software for Workplace Productivity & Collaboration Benjamin Ellis @benjaminellis

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