"Quality Matters" by Kay Shattuck


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Delivered August 28, 2010 at the CCLDP Leadership Institute, Morgan State University.

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"Quality Matters" by Kay Shattuck

  1. 1. Quality Matters <br />Inter-Institutional Quality Assurance in Online Learning<br />Morgan Leadership ConferenceAugust 28, 2010<br />Kay Shattuck, shattuck@qualitymatters.org<br />
  2. 2. What is quality in online distance education?<br />
  3. 3. Creative Commons-licensed content <br />
  4. 4.
  5. 5. Creative Commons-licensed content <br />
  6. 6. Creative Commons-licensed content <br />
  7. 7. Factors Affecting Course Quality<br /><ul><li>Course design
  8. 8. Course delivery (i.e. teaching, faculty performance)
  9. 9. Course content
  10. 10. Course management system
  11. 11. Institutional infrastructure
  12. 12. Faculty training and readiness
  13. 13. Student engagement and readiness</li></li></ul><li>A Tool (The Rubric) ANDA Faculty Peer Process<br />
  14. 14. Course Meets Quality Expectations<br />Course Revision<br />Quality Matters:<br />Peer Course Review Process<br />Faculty Course Developers<br />Institutions<br />National Standards & Research Literature<br />Course<br />Rubric<br />Faculty Reviewers<br />Training<br />Peer Course Review<br />Feedback<br />Instructional Designers<br />
  15. 15. Quality Matters Rubric <br />diagnostic tool to facilitate a process of continuous improvement<br />
  16. 16. <ul><li>8 key areas (general standards) of course quality
  17. 17. 40 specific review standards
  18. 18. 17 are essential standards
  19. 19. Detailed annotations & examples of good practice for all 40 standards</li></ul>QM Rubric = Key Tool<br />
  20. 20. The Rubric <br />Eight General Standards: <br />Course Overview and Introduction<br />Learning Objectives (Competencies)<br />Assessment and Measurement<br />Resources and Materials<br />Learner Engagement<br />Course Technology<br />Learner Support<br />Accessibility<br />Key components must align.<br />Alignment:Critical course elements work together to ensure that students achieve the desired learning outcomes.<br />
  21. 21. As a process…<br />Guides improvement of effectiveness of online courses<br />Stimulates a campus dialog among faculty & instructional development staff on best practices<br />Helps build a campus culture dedicated to continuous improvement <br />Helps persuade internal & external stakeholders that the quality is a major institutional priority <br />
  22. 22. <ul><li>continuous improvement
  23. 23. assuring the quality
  24. 24. through a guided faculty peer process</li></li></ul><li>The Peer Reviewers<br />Peer Reviewers receive two-level training<br />How to interpret the standards (with examples and annotations)<br />How to evaluate a course (hands-on with sample course)<br />Reviews are conducted by teams of three faculty peer reviewers<br />
  25. 25. What QM is NOT About…<br /><ul><li>Not about an individual instructor </li></ul> (it’s about the course)<br /><ul><li>Not about faculty evaluation </li></ul> (it’s about course quality)<br /><ul><li>Not about judgment(it’s about diagnosis and improvement)
  26. 26. Not about “win/lose” or “pass/fail” </li></ul> (it’s about continuous improvement in a supportive environment)<br />
  27. 27. Designed to promote student learning <br />Designed to ensure all reviewed courses will eventually meet expectations<br />QM is a collegial review process, not an evaluation process<br />A review team must include an external peer reviewer<br />Set up so that the course instructor considered an associate of the review team <br />
  28. 28. Research guiding … flowing from practice<br />
  29. 29. Emerging QM research themes…<br />
  30. 30. The community college completion challenge<br />Rebalancing the mission<br />“…urging a paradigm shift for community colleges and similar institutions, from emphasizing access to one emphasizing completion”<br />Course completion challenge<br />“While it takes an act of courage for many people to enroll in courses, it takes institutional effort as well to help student successfully complete them.”<br />AACC Policy Brief, June 2010<br />
  31. 31. Thanks to YOU…Quality Matters!<br />More information at: www.qmprogram.org<br />