Designing Policy

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My presentation from the wonderful Design Engaged 2008, held in Montréal

Published in: Business, Economy & Finance
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Designing Policy

  1. 1. Designing Policy or, “Confessions of a Machiavellian Aspirant.” Ben Fullerton, IDEO
  2. 2. I always wanted to be a politician.
  3. 3. A case study
  4. 4. “Make It Work” &
  5. 5. Problem: Tackling “worklessness” in Hendon, Sunderland.
  6. 6. Client insights
  7. 7. Client Journey
  8. 8. Engagement Events
  9. 9. Contracted providers selected
  10. 10. Measurement and Reporting
  11. 11. Service Blueprinting
  12. 12. Service Blueprinting
  13. 13. James’ Story
  14. 14. James’ Story
  15. 15. Project Impact
  16. 16. “Designers bring optimism and creativity, not apocaphilia.”
  17. 17. anks! Special thanks to Richard Telford and live|work Studio.
  18. 18. (some slides I didn’t show...)
  19. 19. Talking about a workshop
  20. 20. x
  21. 21. Everybody pays tax, everybody hates tax
  22. 22. Tax as a service

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