Crisis Management


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Crisis Management

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Crisis Management

  1. 2. Crisis Management <ul><li>Systematic attempt to avoid organizational crisis & managing the crisis events which occur </li></ul><ul><li>A crisis is unpredictable but not unexpected </li></ul><ul><li>Crisis management is important as a crisis affects any & all parts of society </li></ul><ul><li>If a crisis is handled incorrectly death tolls rise </li></ul><ul><li>Detection, preparation, containment, recovery, & evaluation are important in crisis management </li></ul>
  2. 3. Crisis Management & Law Enforcement <ul><li>Requires solid expertise, incredible instincts, and excellent communication skills </li></ul><ul><li>Law enforcement agents and agencies face crisis situations on a regular basis </li></ul><ul><li>Detection, preparation, containment, recovery, & evaluation of a crisis in law enforcement is vital in survival and protection of the community </li></ul>
  3. 4. Hostage Survival <ul><li>Submission or resistance? </li></ul><ul><li>Certain captors have no intention of releasing hostages </li></ul><ul><li>Those holding individuals hostage are often unstable </li></ul><ul><li>Some captors desire a certain action others torment and kill to send a message </li></ul><ul><li>They are usually brutally rough </li></ul><ul><li>They will attempt to keep individuals disoriented </li></ul>
  4. 5. How to survive being held hostage <ul><li>Remain calm </li></ul><ul><li>Appear cooperative </li></ul><ul><li>Remain alert </li></ul><ul><li>Remember the dress, accent, sex, and names of those holding you hostage </li></ul><ul><li>Remain physically and mentally fit </li></ul><ul><li>Attempt communicating with individual(s) holding you hostage </li></ul><ul><li>If rescue attempt is made get to floor immediately </li></ul>
  5. 6. Violence in the Workplace <ul><li>Common </li></ul><ul><li>Usually disgruntled or unstable employees </li></ul><ul><li>Employees screened but situations still arise </li></ul><ul><li>Warning signs usually missed </li></ul><ul><li>Threats should be taken seriously </li></ul><ul><li>Basic training teaches employees and employers to recognize warning signs </li></ul>
  6. 7. Preventing & Handling Violence in the Workplace <ul><li>Promote healthy work relationships </li></ul><ul><li>After termination access to the building should be denied </li></ul><ul><li>Give final paycheck at time of termination </li></ul><ul><li>Security guards should be aware of threats made </li></ul><ul><li>Full cooperation with local law enforcement: name of suspect, terms of termination, knowledge of the building layout </li></ul>
  7. 8. Bomb Threats & Bombings <ul><li>Evacuation of building </li></ul><ul><li>Location of bomb </li></ul><ul><li>Keep caller online as long as possible </li></ul><ul><li>Note the speech, accent, sex, tone, mannerisms of caller </li></ul><ul><li>Expect a second bomb to detonate after first one </li></ul><ul><li>Attempt to remain calm </li></ul>
  8. 9. Bomb Threats and Bombings <ul><li>Do not run to window after explosion </li></ul><ul><li>Hit the floor to avoid shards of glass which kill </li></ul><ul><li>Hide under desk if possible until safe to evacuate </li></ul><ul><li>Rescue workers should wait to enter the scene until it is known there is no other bombs in the area </li></ul><ul><li>Watch for individuals wearing heavy clothing, perspiring, fidgety, muttering, or avoiding law enforcement </li></ul><ul><li>Report cars weighed down heavily, no tags, or tags not matching </li></ul>
  9. 10. Basic Fire Prevention <ul><li>Install and check smoke alarms </li></ul><ul><li>Place fire extinguishers on every floor of home & business </li></ul><ul><li>Keep combustible materials away from heat sources </li></ul><ul><li>Never smoke in bed or not smoking at all </li></ul><ul><li>Keep holiday greens away from heat sources </li></ul>
  10. 11. Basic Fire Prevention <ul><li>Have fire escape plans which are practiced periodically </li></ul><ul><li>Keep a check on the electrical system, appliances, heating system and other devices on a regular basis </li></ul><ul><li>Know location of each window and other areas of escape </li></ul><ul><li>Test windows frequently </li></ul><ul><li>Keep escape areas from being blocked </li></ul><ul><li>Have designated meeting place after escaping a fire </li></ul><ul><li>Do not return to burning building </li></ul>
  11. 12. Crowd Control <ul><li>Understanding of what causes riots </li></ul><ul><li>Riots compared a fire, requires fuel & spark </li></ul><ul><li>Some riots are due to building up of racial prejudice, unfair treatment, & improper ways of dealing with anger or frustration </li></ul><ul><li>Rumors & not actual events start riots </li></ul><ul><li>Alcohol, disappointment, & zealousness are also contributing factors </li></ul>
  12. 13. Crowd Control <ul><li>Handling crowd control requires force, barriers, sprays, gases, & extra security </li></ul><ul><li>Buildings are set on fire, buildings damaged </li></ul><ul><li>If in a crowd & riot breaks out, escape is suggested </li></ul><ul><li>Get close to ground to escape if possible </li></ul><ul><li>Allow professionals to break up the riot </li></ul>
  13. 14. Conclusion <ul><li>Society and businesses are vulnerable to disasters </li></ul><ul><li>Important for businesses and law enforcement agencies to prepare for these events </li></ul><ul><li>Cooperation from employees and citizens is necessary in preventing and handling a crisis </li></ul><ul><li>Planning and early detection are crucial in handling a crisis </li></ul>