Conflict Resolution


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  • One of the most potent means of involving the community in exploring creative ways to enhance public safety is to provide them a Community Policing Officer, who acts as a problem solver and as an ombudsman to other public and private agencies that can help. Without pushing the analogy too far, patrol officers provide rapid response serve as society's emergency room physicians, while Community Policing   Officers act as the family physicians, who have the time, opportunity, and continuity to not only treat illness, but to prevent disease and promote good health. Experience shows that sick communities definitely require the services of both kinds of officers to recover and to heal.
  • The problem-solving model is also well suited to the prevention of terrorism. Departments can use a wide variety of data sources to proactively develop detailed risk management and crisis response plans. It can be determined which sites have the greatest potential to be terrorist targets, levels of vulnerability can be analyzed, and responses can be planned, implemented, and continually reevaluated.
  • From my personal experience I think that the Community Policing concept is very successful and popular among our communities. It brings back the feeling of relief and satisfaction when citizens see that officers are working side by side with their community to try to root out and find new ways of eliminating the fear of crime and raise the quality of life.
  • Parole officers play a critical role in conflict resolution. The job if a parole officer is to deal with all the conflict that can occur between a parolee, and their employers, landlords, and families. Many times the environment along with the individuals involved in the conflict that the parole officers have to deal with are less than pleasant. There are many challenges that a parole officer will face at the same time it is the parole officers job to help teach the parolee how to handle the conflict in a way that will keep them from becoming repeat offenders. “ Probation officers and correctional treatment specialists work with criminal offenders, some of whom may be dangerous. In the course of supervising offenders, they usually interact with many other individuals, such as family members and friends of their clients, who may be angry, upset, or difficult to work with.” ( Bureau of Labor Statistics, 2005).
  • Parole officers will often use mediation to resolve conflict resolution. There are many other programs that parole officers use to help their clients learn how to deal with conflict resolution. Parole officers also seek job training, rehabilitation programs, therapy, and other programs to use in order to help their clients deal with conflict resolution. SG Five is a training organization that is made up of active-duty police officers, military personal, and professional medics and security agents that have veteran experience and are expert instructors in their field of work. SG five offers conflict resolution courses for parole and probation officers that are looking to continue their training and improve their skills in conflict resolution, among other classes. RANT, or redirecting angry, nonproductive talk, is a class that is offered by SG Five. “ RANT: the ability to negotiate differences, influence people and resolve conflict seems to be a dying art. Members of the law enforcement community are a few of those who still practice the "power of persuasion". This course gives the student real-life strategies to enhances and refine his or her abilities. This course will empower the professional and bring the battle of the wills, to a peaceful resolution.” (SG Five, 2005).
  • Parole officers are very often working with clients that are on probation, and if the parole officer and various other individuals in the treatment team cannot help the client resolve whatever conflict that exists, they may have to attend a more strict treatment program that can possibly be an in-patient program, or they will be more closely monitored with electronic bracelets that have to be worn at all times. Worst-case scenario may lead to the violation of probation and the client will then have to return back to prison. Although there are many stresses that a parole officer deals with on a day to day basis, the end result when they are successful in helping their clients are indescribable to a parole officer.
  • Conflict Resolution

    1. 1. Where Conflict Resolution is Necessary
    2. 2. Abstract <ul><li>Conflict resolution is defined as a process whereby the parties involved may achieve some measure of success without leaving either party devoid of dignity or respect. </li></ul><ul><li>Conflict resolution is a necessary part of communication in the Criminal Justice field. </li></ul><ul><li>The following presentation will discuss the importance of conflict resolution in the following areas: </li></ul><ul><li>hostage negotiations </li></ul><ul><li>community policing </li></ul><ul><li>parole officers </li></ul><ul><li>correctional facilities </li></ul>
    3. 3. Introduction <ul><li>Conflict resolution is a part of every day life. Parents use it with their children. Teachers with students. Coaches with team mates. </li></ul><ul><li>Although each mentioned is of great importance, conflict resolution is vital Criminal Justice. Hostage negotiations, community policing, political offices, and correctional facilities lack of conflict resolution can be lethal. </li></ul>
    4. 4. What Hostage Negotiators Do <ul><li>Hostage negotiators must communicate successfully with suspects. They must evaluate the suspects mental position determining the extent of the threat. </li></ul><ul><li>The hostage negotiator interviews people who know the suspect trying to get a handle on the situation. The hostage negotiator often consults with a psychiatrist or psychologist in search of solutions and insight. </li></ul><ul><li>The hostage negotiator makes sure the area is secure and mentally lays out the whole scenario while searching for solutions. </li></ul>
    5. 5. How Hostage Negotiators Resolve Conflict <ul><li>The hostage negotiator first tries to build rapport with the suspect. As he is establishing a relationship he attempts to diffuse the emotions of the suspect. </li></ul><ul><li>Hostage negotiators have a knack for buying time and strategizing during the process of communication. </li></ul><ul><li>The hostage negotiator gives the suspect reasonable demands (food and water) hoping to diffuse and buy time. </li></ul><ul><li>Last but not least the hostage negotiator tries to allow the suspect to maintain his dignity during the give and take process. </li></ul>
    6. 6. What Happens if Hostage Negotiators Are Not Successful in Resolving Conflict <ul><li>If the conflict is not solved lives will be lost and /or property damage will occur. If the terrorist has the hostages we do not know what type of weapons he or she is using. </li></ul><ul><li>The department will suffer a black eye and everyone loses their dignity and respect. </li></ul><ul><li>The media will not only blame the law enforcement agencies but make the department look incompetent. The scene will play over and over on TV showing only the failure not the successes. </li></ul>
    7. 7. Community Policing <ul><li>Community Policing is based upon a solid relationship between the police and the community. It is a partnership in which the police and the community share responsibility for identifying, reducing, eliminating and preventing problems that impact neighborhoods citywide. </li></ul><ul><li>The strategies used combine the efforts and resources of the police, the community, and local government to resolve important neighborhood problems. </li></ul><ul><li>Community policing among with the mutual interest of the neighborhoods and their citizens, has made a very positive impact on suppressing and preventing the crimes, allowing residents to &quot;take back the street”, an improved quality of life (working with police) and with each other; helping residents feel a sense neighborhood pride. </li></ul>
    8. 8. How Community Policing Resolves Conflict <ul><li>By working together, the police and the community can reduce the fear and incidence of crime and improve the quality of life in the community. </li></ul><ul><li>In this effort, the community and police, as partners, identify and prioritize problems of crime and disorder and share the responsibility for the development and implementation of proactive problem-solving strategies to address identified issues. </li></ul><ul><li>Community policing also helps to build trust between the community and law enforcement, which in a crisis can help law enforcement deal more effectively with community concerns. </li></ul>
    9. 9. Results if Community Policing is Unsuccessful in Resolving Conflict <ul><li>Community policing encourages law enforcement officials to develop partnerships with civic and community groups to help address community needs and to involve the public in problem-solving efforts. </li></ul><ul><li>The public might loose faith and hope in our criminal justice system and our public order. </li></ul><ul><li>The problems and tensions in the community will only escalate due to failure to address and act upon those issues at stake. </li></ul>
    10. 10. Parole Officers <ul><li>Parole Officers are involved with their clients who have difficulty with their employers, their landlords, and their families. (Grubb & Hemby, 2004). </li></ul><ul><li>Parole officers key role in the criminal justice field is to help their parolees learn how to deal with conflict resolution. </li></ul>
    11. 11. How Parole Officers Resolve Conflict <ul><ul><li>Mediation </li></ul></ul><ul><ul><li>Many times parole officers play a mediator in the role of conflict resolution between the parolee and the conflicting person(s). This Allows their client to learn how to deal with conflict resolution as well. </li></ul></ul><ul><ul><li>Conflict Negotiation or (RANT) </li></ul></ul><ul><ul><li>Persuasive speaking techniques can help parole officers deal with conflict with their clients or between their clients and another person(s). </li></ul></ul>
    12. 12. Parole officers/conflict resolution <ul><li>If a parole officer is not able to successfully deal with a conflict, this often means that their client will be required to attend more rehabilitation classes and treatment programs, or worst-case scenario, their clients will return to prison for violation of their probation. </li></ul><ul><li>Although the high stress levels can make these jobs very difficult at times, this work also can be very rewarding. Many workers obtain personal satisfaction from counseling members of their community and helping them become productive citizens. (Bureau of Labor Statistics, 2005). </li></ul>
    13. 13. Correctional Facilities <ul><li>Correctional facilities have the potential for major conflict. These facilities need to have control at all times so when conflict does occur it must be taken care of right away. The areas of most conflict are: </li></ul><ul><li>Prisoner contact with guards- this would be everyday contact for anything </li></ul><ul><li>Prisoner to prisoner contact- this would be interaction that takes place with cellmates or with general population when together. </li></ul><ul><li>Prisoner contact with outside- this would be any type of contact such as visits, mail, or phone calls that would upset the prisoner. </li></ul>
    14. 14. How to resolve conflicts in correctional facilities. <ul><li>Correctional facilities need to have conflicts resolved right away because of the control that needs to be maintained. Some of the ways that this is achieved: </li></ul><ul><li>Training for guards- this training would be in conflict resolution. They also need to know when the conflict will start and how to defuse it right away. </li></ul><ul><li>Facilities rules- these rules would be set up so that contacts between prisoners that have conflict are dealt with </li></ul><ul><li>Technology- with new video visitation and phone call monitoring when a conflict starts the connection can be terminated. Most facilities also go through all mail before the prisoner gets it to prevent conflict. </li></ul>
    15. 15. Results if correctional facilities do not resolve conflict <ul><li>The worst result would be death or injury to another person. We all think that this comes from a major event such as a prison riot. These are actions of conflict in a surrounding that should not have this happening. Control takes over and bad results happen. </li></ul><ul><li>Minor incidents may be verbal exchange that can get very loud. Also individual body actions such as shaking arms/fists. Also individual body actions such as shaking arms/ fists, jumping up and down. These can be controlled before they escalate to something worse. </li></ul><ul><li>The best results would be prevention. </li></ul>
    16. 16. Conclusion <ul><li>Conflict resolution is very important in everything we do. As we all know we are all different and in turn have different beliefs and ways we live. This in turn creates conflicts that need to be resolved. You could say conflict resolution is part of life. It is needed because the outcome may be injury or death. </li></ul>
    17. 17. References <ul><li>Bureau of Labor Statistics, U.S. Department of Labor (2005). Occupational Outlook: Probation Officers and Correctional Treatment Specialists. Retrieved on May 19, 2005 from: . Washington, D.C. Copyright Bureau of labor statistics. </li></ul><ul><li>Grubb, R. & Hemby, K. (2004). Effective Communication for Criminal Justice Professionals. Copyright Thompson/Wadsworth. </li></ul><ul><li>SG Five (2005). Probation operations. Retrieved on May 19, 2005 from: . Copyright SG Five. </li></ul>