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  • Our task has always been and remains, to use tools of information technology to serve the needs of information workers or seekers (all recorded information formats are information technologies) A concern for understanding the human dimensions of the take up and use of information, within the context of human information needs, information seeking and use
  • Lislecture1bell

    1. 1. LIS 601 Introduction to Reference & Information Services Fall 2010 Lori Bell teaching with Dr. Diane Nahl
    2. 2. Lori Bell, Adjunct Instructor <ul><li>Teaching </li></ul><ul><ul><li>Reference course 601 </li></ul></ul><ul><ul><li>Teaching at San Jose State – Management, Social Networking and Web 3.0/Emerging trends </li></ul></ul><ul><li>Research & Publications </li></ul><ul><li>Text reference, mobile library services, virtual worlds and libraries </li></ul><ul><li>Contact info: [email_address] , (309)338-5115 </li></ul>Nahl LIS 601 Fall 2010
    3. 3. Experience <ul><li>25 years of experience in a variety of library settings including talking books for the visually impaired, innovation, medical librarianship, academic librarian, technology coordinator, various positions in public libraries </li></ul><ul><li>Degrees </li></ul><ul><ul><li>BA History </li></ul></ul><ul><ul><li>MS Library and Information Science </li></ul></ul><ul><ul><li>Certificate in Distance Learning </li></ul></ul>Nahl LIS 601 Fall 2010
    4. 4. Fundamental Processes and Concepts in Reference Work <ul><li>Thinking in terms of information structure </li></ul><ul><li>Finding sources and specific information within sources (including Web sites) </li></ul><ul><li>Thinking of alternate strategies when searches fail </li></ul><ul><li>Improving interpersonal communication in reference interviews </li></ul>Nahl LIS 601 Fall 2010
    5. 5. Reference Librarian’s Mission <ul><li>To provide reader (user, patron, client) services </li></ul><ul><li>To serve the intellectual and cultural needs of the community </li></ul><ul><li>To preserve freedom of access to information </li></ul><ul><ul><li>Instructing people in information system use </li></ul></ul><ul><ul><li>Providing access to legacy & current print, electronic & media resources </li></ul></ul>Nahl LIS 601 Fall 2010
    6. 6. 12 Essential Abilities of Reference Librarians <ul><li>Good interpersonal skills </li></ul><ul><li>High tolerance for ambiguity </li></ul><ul><li>Good interpretive skills </li></ul><ul><li>Ever-expanding computer literacy </li></ul><ul><li>Willingness to continually innovate </li></ul><ul><li>Instruction and design skills </li></ul>Nahl LIS 601 Fall 2010
    7. 7. 12 Essential Abilities of Reference Librarians <ul><li>Good organizational skills </li></ul><ul><li>Good memory </li></ul><ul><li>Inquisitive nature, resourcefulness </li></ul><ul><li>Wide reading, TV, movies, radio, Web, local and world current events </li></ul><ul><li>Continuous cultural participation </li></ul><ul><li>Enjoy helping people solve information problems </li></ul>Nahl LIS 601 Fall 2010
    8. 8. Never Waste Time Again! <ul><li>Everything you know, do, read, study and participate in contributes to your knowledgebase for reference work </li></ul><ul><li>Therefore, from this moment on, nothing you do is a waste of time! </li></ul>Nahl LIS 601 Fall 2010
    9. 9. The Modern Reference Librarian’s Responsibilities <ul><li>Provides information on request </li></ul><ul><li>Assists users with effective search strategies </li></ul><ul><li>Instructs in research strategies & sources </li></ul><ul><li>Evaluates, selects & de-selects reference works </li></ul><ul><li>Creates Web tools & services </li></ul><ul><li>Implements new information systems </li></ul><ul><li>Protects patron privacy, confidentiality, & intellectual freedom </li></ul><ul><li>Participates in campus &/or community outreach, & institutional strategic planning </li></ul>Nahl LIS 601 Fall 2010
    10. 10. 7 Essential Technical Skills of Reference Librarians <ul><li>Windows & MAC OS [trend to Open Source] </li></ul><ul><li>Internet & Web-based information systems </li></ul><ul><li>Email, online discussion lists, blogs, wikis, cloud computing, [trend to virtual world services] </li></ul><ul><li>Web design, usability & evaluation </li></ul><ul><li>Information retrieval </li></ul><ul><li>Presentation software (e.g., PowerPoint, Pages) </li></ul><ul><li>Spreadsheets (Excel) </li></ul>Nahl LIS 601 Fall 2010
    11. 11. Pathfinder Project <ul><li>Gives you experience creating a tool for finding information </li></ul><ul><li>Builds your library research skills </li></ul>Nahl LIS 601 Fall 2010
    12. 12. Pathfinder: An Information Finding Tool <ul><li>Helps people follow a productive path to information </li></ul><ul><li>Document to guide or help people get started in searching </li></ul><ul><li>Provides information on a certain topic </li></ul><ul><li>In a particular library or information environment </li></ul>Nahl LIS 601 Fall 2010
    13. 13. A Pathfinder <ul><li>Lists helpful reference sources, subject headings & search terms, books, articles, periodicals & other materials </li></ul><ul><li>Is not a complete list of all a library has, but a sample of useful resources </li></ul><ul><li>Has high information value since it helps people get to materials quickly, with a short list of important, helpful materials </li></ul>Nahl LIS 601 Fall 2010
    14. 14. Pathfinder Assignment <ul><li>Choose a partner </li></ul><ul><li>Choose a topic </li></ul><ul><li>Choose an audience </li></ul><ul><li>Choose a library </li></ul><ul><li>Talk to the librarians about topics for which they would like pathfinders </li></ul><ul><li>Formulate a search strategy </li></ul>Nahl LIS 601 Fall 2010
    15. 15. Professional Teamwork Skills <ul><li>Talk with your partner about each other’s teamwork strengths </li></ul><ul><li>Discuss some possible topic choices </li></ul><ul><li>Build rapport with your partner by expressing appreciation to each other for small accomplishments </li></ul><ul><li>Be respectful of your partner’s time by being prompt and doing a fair share </li></ul>Nahl LIS 601 Fall 2010
    16. 16. Purpose of the Reference Process <ul><li>Help people answer their information questions </li></ul><ul><li>Apply critical thinking to information retrieval (IR) and information evaluation </li></ul><ul><li>Use the tools of information & communication technologies (ICTs) to serve the needs of information-seekers, curiosity-seekers, inspiration-seekers, leisure-seekers, & entertainment-seekers </li></ul>Nahl LIS 601 Fall 2010
    17. 17. 6 Essential Components of the Reference Process <ul><li>Find out what the individual reader/patron/ user/student/client/person wants and needs </li></ul><ul><li>Find the right source(s) </li></ul><ul><li>Find the right information in the source(s) </li></ul>Nahl LIS 601 Fall 2010
    18. 18. 6 Essential Components of the Reference Process <ul><li>Instruct people in the use of sources, systems and information tools </li></ul><ul><li>Instruct people in evaluating sources and avoiding plagiarism </li></ul><ul><li>Maintain confidentiality and respect for privacy in information seeking </li></ul>Nahl LIS 601 Fall 2010
    19. 19. Library Research Skills <ul><li>UH Voyager Tutorial </li></ul><ul><li> </li></ul><ul><li>UH Basic Library Research Handbook </li></ul><ul><ul><li> </li></ul></ul><ul><li>Other helpful tutorials & guides </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li>LILO: Learning Information Literacy Online </li></ul><ul><ul><li> </li></ul></ul>Nahl LIS 601 Fall 2010
    20. 20. Develop Professionalism: Take Initiative & Practice Leadership <ul><li>Join student groups and hold office </li></ul><ul><ul><li>ALA, SLA-ASIS&T, HASL, AHA </li></ul></ul><ul><ul><li>Hui Dui; Web Team; LIS Curriculum Committee, etc. </li></ul></ul><ul><li>Invest in your professional knowledgebase </li></ul><ul><ul><li>Take challenging courses </li></ul></ul><ul><ul><li>Do internships </li></ul></ul>Nahl LIS 601 Fall 2010
    21. 21. Due Next Week <ul><li>ASSIGNMENT INSTRUCTIONS pp. 1-6 </li></ul><ul><li>HANDOUTS pp. 2-5 </li></ul><ul><li>TEXT CHAPTERS 1, 2, & 3 </li></ul><ul><li>VOYAGER Tutorial [If you are not familiar with Voyager] </li></ul>Nahl LIS 601 Fall 2010
    22. 22. Due in Two Weeks <ul><li>Pathfinder Outline: topic, library, & partners </li></ul><ul><li>Send one email with both NAMES in the headers --so I can reply to both of you--and on the subject line (e.g. Chen & Townsend). </li></ul><ul><li>No attachments please, paste the outline within your message . </li></ul><ul><li>HANDOUTS pp. 6-13 </li></ul><ul><li>SEARCH EXERCISES pp. 2-6 </li></ul><ul><li>TEXT CHAPTER 8 </li></ul>Nahl LIS 601 Fall 2010