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  1. 1. Summer Institute forIntercultural Communication 2010 THE INTERCULTURAL COMMUNICATION INSTITUTE 8835 SW Canyon Lane, Suite 238, Portland, OR 97225 USA Phone: (503) 297-4622 Fax: (503) 297-4695 Email: Web:
  2. 2. Do you want to know more about: • What you will learn? • How you will learn it? • Who’s facilitating the workshop? Please check the detailed information on all our programs at www.intercultural.org2 • More information at
  3. 3. Dear Friends and Colleagues, A LetterWe welcome you warmly to our Summer Institute, an intercul- of Invitationtural place where you can talk about what you do, and not haveto explain yourself, where being intercultural is part of all thatwe do.Our life’s work is building bridges among cultural differences,softening barriers to living life with cultural others, and probingthe mysteries of unknown places and peoples. We do so not onlyto teach more wisely, train more effectively, and manage moreappropriately, but also sometimes for the sheer pleasure of ex-periencing differences.The Summer Institute for Intercultural Communication (SIIC)has a 34-year history of providing professional development forpeople who believe that this work matters. During its first tenyears at Stanford University, and for the last 24 under the aus-pices of the Intercultural Communication Institute in Portland,Oregon, SIIC has become a creative—and sometimes downrightplayful—community of intercultural scholars and practitionersfrom many cultures that meet each year to renew their energiesand commitments.Many of you who have come to the Institute have commentedthat SIIC is a culture in itself, characterized by the intensity of thelearning experience, its relevance to your professional develop-ment, its balanced emphasis on knowledge and skills, and therespectful and supportive atmosphere in which we all gather.SIIC faculty members have been selected not only for their cre-dentials but also for their appreciation of the SIIC participants,who bring a wealth of insight and experience in their own right.As we co-create this highly interactive learning environment, weall engage in discussions over long mealtimes and social recep-tions scheduled every night.The SIIC atmosphere is inclusive—all participants should expectthat their cultural differences will be appreciated and that therewill be interest in mutual learning about those differences.Whether you are leading a global team, designing a new di-versity initiative, preparing a course for fall term, or directing astudy abroad program, you can anticipate a lively week (or two,or three) of intense engagement with intercultural issues andresources—networking, listening, asking, and indulging in thecompany of diverse and similarly dedicated professionals. Pleasejoin us for what again promises to be a unique and significantlearning opportunity.Your Friends at ICI The Summer Institute for Intercultural Communication 2010 • 3
  4. 4. 2010 Schedule [* indicates new workshop for 2010 ] SESSION I: 3-day Concurrent Workshops: July 14-16, 2010 1a. Foundations of Intercultural Communication Andy Reynolds, Donna Stringer 1b. Foundations of Intercultural Communication Margaret Pusch, Jaime Wurzel 2. Teaching Intercultural Issues Online Judith Martin, Mary Meares 3. Intercultural Competence on Campus: Educating Global-Ready Graduates Darla Deardorff 4. Strategic Planning for Campus Diversity Art Costantino, Terrell Jones 5. Methods of Intercultural Training Kathryn Sorrells 6. Tools of the Trade: Developing and Conducting Effective Diversity Training Joy Hawkins, Anita Rowe *7. Experiential Methods and Tools for Facilitating Intercultural Competence Basma Ibrahim DeVries, Tatyana Fertelmeyster 8. Foundations of Intercultural Coaching T. Glen Sebera 9. Personal Leadership: Interculturalists Practicing at Our Highest and Best Gordon Watanabe 10. Borders, Boundaries, Belonging, and Beyond Prany Sananikone, Dorothy Sermol 11. Visual Literacy: The Meaning of Images in a Multicultural World John Condon, Miguel Gandert 12. China: A Critical-Culture Briefing George Renwick*13. Assessing Intercultural Competency Allan Bird, Michael Stevens*14. Creating a Workplace That Works: When Is Something Cultural Going On? Tom Kochman, Jean Mavrelis A SAMPLE OF SIIC: One-day Workshops: Saturday, July 17, 2010 (See pages 6, 7, and 8 for more information.) SESSION II: 5-day Concurrent Workshops: July 19-23, 2010 15. Cross-Cultural Training in International Corporations Sarah Cuthill, George Renwick 16. Managing and Leading Small Groups in Challenging Multicultural Environments Todd Conklin, Richard Harris*17. The Assessment, Development, and Nurturing of Global Leaders Mark Mendenhall, Joyce Osland*18. Culture, Communication, and Collaboration: Using Technology to Build Connections Terence Brake 19. Diversity as Culture Change: A Strategic Approach Anita Rowe, Donna Stringer 20. Understanding Racial and Cultural Identity in America William Cross, Terrell Jones*21. Mapping the Intercultural Self: Using Visual Journaling to Create an Atlas of Experience Patricia Digh, David Robinson4 • More information at
  5. 5. 22. Facilitating Intercultural Discovery John Condon, Nagesh Rao*23. New Narratives in Intercultural Education and Training Milton Bennett*24. Learner-Centered Study Abroad Adriana Medina-López-Portilla, Mick Vande Berg 25. Training Design for Intercultural Learning Janet Bennett, Michael Paige 26. Linking Social Justice and Intercultural Communication in the Global Context Kathryn Sorrells 27. Emotional Intelligence and Diversity Jorge Cherbosque, Lee Gardenswartz SESSION III a: 5-day Concurrent Workshops: July 26-30, 2010 28. Teaching Intercultural Communication Leeva Chung, Stella Ting-Toomey 29. Integrated Training for Intercultural Transitions Bruce La Brack, Michael Paige*30. Designing and Implementing Sustainable Intercultural Development Programs Milton Bennett*31. Keeping It Fresh, Keeping It Real: Customizing Favorite Simulations, Games, and Activities Dianne Hofner Saphiere 32. Creating an Intercultural Training Toolkit: Matching Theory with Methods Janet Bennett, Nagesh Rao 33. Facilitating Intercultural Dialogue Benjamin Broome 34. Negotiating Conflict Across Worldviews Michelle LeBaron, Mark McCrea 35. The Undercover Interculturalist: Exploring Cultural Complexity in Everyday Experience John Condon, Richard Harris 36. Advanced Workshop: Coaching Global Executives George Renwick SESSION III b: 3-day Concurrent Workshops: July 26-28, 2010 37. Doing the Right Thing!—Values Around the World Donna Stringer 38. Dealing with Privilege: Thinking Clearly and Acting Effectively Carlos Cortés*39. Teaching About Diversity in the College Classroom: Design for Development Mark Harden*40. What’s Different About Global Leadership? Karen Cvitkovich, Ernest Gundling INTERNSHIP PROGRAM: July 7-24, 2010 Internships offer opportunities to examine and experience multicultural team building and to work behind the scenes with the SIIC staff and faculty. See page 11 for more information. NEW INTERCULTURALISTS’ PROGRAM: July 11-18, 2010 This program is designed to provide an immersion experience for those who are just enter- ing the intercultural field. See page 12 for more information. The Summer Institute for Intercultural Communication 2010 • 5
  6. 6. A Sample of SIIC:One-Day WorkshopsSaturday, July 17, 2010[* indicates new workshop for 2010 ]These fast-paced mini-seminars are designed for those who want a sample of theSummer Institute experience but don’t have a lot of time. Session I and II partici-pants can also conveniently add one of these workshops to the beginning or endof their program. The faculty are chosen from the ICI/SIIC network and topics havebeen selected to reflect interest areas suggested by former participants. Enjoythese new offerings from SIIC!A. Why Reentry Matters: Critical Lessons and Practical AdviceBruce La Brack (Biography, p. 30)Returning “home” and making the necessary social and psychological re-adjustments canpresent challenges as significant as those faced when going abroad, not only for the indi-vidual, but also for cultures and institutions. This session will review the newest work onthese complex issues, and it will provide suggestions and models for repatriation trainingappropriate for different audiences at different stages.*B. What Went Wrong: Investigating Human Errors Across CulturesTodd Conklin (Biography, p. 23)In the litigious environment of today’s workplace, the age-old effort of finding “Who’sto blame?” has become unrealistic and counterproductive. New systematic, interculturalapproaches to investigating human errors have revolutionized risk management. We willspend our day looking at failures and, more importantly, learning about how to react tofailures, especially across cultures. We will learn why it is less important to punish people forsomething they did not intend to do than it is to develop strategies for managing safety,culture, and failure in our organizations.C. What Is My Homeland Now? Refugee and Immigrant Experience in the U.S.Tanya Mead (Biography at the rich accounts of immigrants and refugees, this workshop will take a close lookat the acculturation experience in the U.S. A discussion of Berry’s framework, guest speak-ers, and films will enable participants to better examine what contributes to positive andnegative acculturation experiences, and how immigrants approach assimilation, integra-tion, marginalization, and separation. The session will also focus on the U.S. as a host cul-ture and discuss various adaptive strategies that might be implemented to promote furtherintegration and positive acculturation.6 • More information at
  7. 7. D. Training Methods for Exploring IdentityKate Berardo (Biography, p. 11)Tatyana Fertelmeyster (Biography, p. 19)The session will share self-discovery processes—from icebreakers to individual and teamexercises—that can be used to explore identity. It will address why identity work is essentialin intercultural training, offer different ways to set up and integrate identity exercises intoprograms that resonate with various work groups, and discuss both the ethical and practicalconsiderations we need to be aware of when doing identity work.E. Careers in the Intercultural ArenaMary Meares (Biography, p. 16)What exactly is an “intercultural” job, and where can I find one? What education, skills,knowledge, and intercultural experience are essential to get these jobs? How can I eitherbegin or shift a career focus? This interactive session will explore these questions as theyapply to the intercultural career interests of all participants.*F. Working with People with Disabilities: From Compliance to BreakthroughSteve Hanamura (Biography at the concerted efforts of many of us to increase our effectiveness in serving peoplewith disabilities, there remain significant concerns that the issues and challenges facing thispopulation do not receive the same level of attention as do other dimensions of diversity.This workshop will look at the similarities and differences between disability and otherforms of diversity. Participants will explore strategies and methods to increase their abilityto more openly discuss the dynamics of disability and its connection to maximizing perfor-mance, whether in education, government, or business.G. Using Film for Intercultural Education: A Developmental ApproachLouise Wilkinson (Biography at clips are a great way to engage students in intercultural education—unless they back-fire. This workshop will introduce a research-based approach to effectively use films forintercultural education, drawing on an adaptation of the Developmental Model of Inter-cultural Sensitivity. Using a variety of film clips, this interactive session will explore how tosequence films and facilitate discussion in a manner most likely to improve multiculturalunderstanding and intercultural competence.*H. Developing and Using BenchmarksAlan Richter (Biography at workshop will focus on the life-cycle of benchmarks as a strategic organizational tool inthe context of intercultural studies. It is based upon the development, delivery, and use ofthe Global Diversity and Inclusion Benchmarks© and the Global Ethics and Integrity Bench-marks©, and what lessons they provide for the development and use of a parallel CulturalBenchmarks that is currently under development. Best practices and baselining will be high-lighted in the workshop. Continued on page 8 The Summer Institute for Intercultural Communication 2010 • 7
  8. 8. *I. But WHY Is There Culture Shock? Ten Reasons Why Moving to a New Country and Home Again Can Be So HardAnne P. Copeland (Biography at shock models typically describe the process of adjustment but not why interculturalmoves can be so stressful. Using family systems theory and various approaches to studyingidentity, social networks, and values changes, we will examine the roots of culture shock.This workshop will be useful for those experiencing culture shock now or recently, andfor those who support them professionally. Tips for how to address culture shock in cross-cultural training, and why it is important to do so, will be included.*J. Take a Stand: LGBTQ MattersKathryn Sorrells (Biography, p. 28)Lesbian, gay, bisexual, transgender, and queer issues are increasingly in the spotlight today.Queer and trans rights are hot topics in religious, political, and immigration debates aroundthe world. Educators, trainers, and service providers need skills and resources to address thecomplex, sensitive, and contested issues regarding gender and human sexuality that aretransforming our schools and workplaces. This workshop will address LGBTQ matters froman intercultural communication perspective. Participants will gain practical strategies forteaching, training, and building alliances around lesbian, gay, bi, trans, and queer topics.*K. Strategies for Culturally Responsive HealthcareApril Lewis (Biography at a society as diverse as the United States some racial and ethnic groups are in poorerhealth, suffer worse outcomes, and have higher rates of disease and mortality than the restof the population. How do well-meaning and highly educated health professionals createpatterns of care that appear to be discriminatory? What is culturally responsive and appropri-ate care and how can it improve health outcomes? This interactive session will address thesequestions and review cutting edge tools, strategies, and resources designed to ensure that apatient’s cultural needs are considered and respected at every point of contact.*L. Sustainability and Culture: The Art of Cultivating Generative RelationshipsZach Smith and Chad Stewart (Biographies at this highly interactive workshop we will experience how a few organizations are cultivat-ing relationships that create profoundly positive ripples in the world around them. They arestrengthening communities and families, restoring habitat and biodiversity, and nurturinghealthy, happy people. Together, we will explore how their success is rooted in their respectfor and understanding of the importance of culture. We will also consider how each of us,as interculturalists, can use our knowledge, expertise, and experience to create generative,sustainable change in the world around us.8 • More information at
  9. 9. The Intercultural Communication InstituteThe Summer Institute for Intercultural Communication (SIIC) is sponsored by the Intercul-tural Communication Institute (ICI), a nonprofit charity with the mission of fostering anawareness and appreciation of cultural difference in both the international and domesticarenas. ICI was founded by Milton Bennett and Janet Bennett with an endowment fromMilton’s father, Stanton D. Bennett, an international businessman whose life reflected acommitment to world peace, hospitality to foreign visitors, and generous support for edu-cation. Janet Bennett serves as the executive director, and the ICI board is composed ofJanet Bennett, Milton Bennett, and Margaret Pusch.ICI is based on the belief that we share an ethical commitment to further intercultural workthat has been shown to contribute to better understanding and reduced conflict amongpeople of different cultures. In addition to sponsoring SIIC as part of this mission, ICI main-tains an extensive research library available year-round for intercultural scholars and practi-tioners, conducts a graduate degree program and a certificate program, provides referralsand information on intercultural topics, and supports professional activities in the field.ICI has academic relationships with the University of the Pacific in Stockton, California,which co-sponsors the Master of Arts in Intercultural Relations program, and with PortlandState University, which offers credit for SIIC courses. Portland State University and ICI alsocollaborate to offer an Intercultural Training Certificate. In addition, ICI has professionalpartnerships with the Kozai Group, Cultural Detective®, the Intercultural Resource Corpora-tion, and Aperian Global.SIIC Workshops and ProgramsWorkshops are presented in three sessions plus a series of SOS workshops on Saturday, July 17.Since workshops run concurrently, only one workshop may be selected per session.Session I offers 3-day workshops geared to professionals who want a succinct but stillsophisticated overview of various topics. The Foundations of Intercultural Communicationworkshop surveys basic concepts and issues of intercultural communication; it provides anexcellent introduction to other workshops for those without a theoretical background inthis specialty. Except for this “Foundations. . .” class, Session I workshops are notmore introductory than those in Sessions II and III.Session I begins at 9:00 a.m. Wednesday, July 14, and ends at 5:00 p.m. Friday, July 16.Participants staying on campus should arrive Tuesday after 4:00 p.m., July 13, and departSaturday, July 17.A Sample of SIIC (SOS) consists of 1-day workshops offered on Saturday, July 17, begin-ning at 9:00 a.m. and ending at 5:00 p.m. Participants staying on campus should arriveFriday after 4:00 p.m., July 16, and plan on leaving Sunday, July 18. Session I and Session IIparticipants are encouraged to stay on or come early to add a 1-day workshop topic to theircurriculum.Session II offers 5-day workshops and provides more extensive information, resources, andpractical applications. Session II begins at 9:00 a.m. Monday, July 19, and ends at 5:00 p.m.Friday, July 23. Participants staying on campus should arrive Sunday after 4:00 p.m., July 18,and depart Saturday, July 24. Continued on page 10 The Summer Institute for Intercultural Communication 2010 • 9
  10. 10. Session III offers both 5-day and 3-day workshops. Unless titled “Advanced. . . ,” workshopsin Session III are not more advanced than those in other sessions. All Session III workshops be-gin at 9:00 a.m. Monday, July 26. The 5-day workshops end at 5:00 p.m. Friday, July 30, and the3-day workshops end at 5:00 p.m. Wednesday, July 28. Participants staying on campus shouldarrive Sunday after 4:00 p.m., July 25, and depart the day after their session ends.In addition to the professional workshops, there are also evening programs that includepresentations by experts on relevant topics, current training videotapes, simulations, andcareer counseling sessions. If you do not intend to stay on campus, we encourage you tospend as many evenings as possible there, since the evening programs are an important partof the overall educational experience. Informal receptions for participants and faculty fol-low the evening programs. Entertainment is also scheduled for each session.A small selection of new and classic intercultural materials from the ICI Research Library willbe available onsite during SIIC. The entire ICI Library, which contains over 29,000 specializedbooks, articles, and training materials, is housed at ICI’s permanent headquarters and willbe open to participants on scheduled days during SIIC. Check our website for details. Somecurrent titles in intercultural relations will also be available in the SIIC Bookstore.Please note: Activities are scheduled every evening of all three sessions. If you are plan-ning to sightsee or visit family or friends in the Portland area, keep in mind that each dayis scheduled from 9:00 a.m. to 11:00 p.m. To get the maximum benefit from SIIC, we recom-mend that you plan any extracurricular activities before or after the session.Choosing Your WorkshopSelecting the best workshop to meet your needs based just on the written description canbe challenging. After you check the complete online workshop descriptions, we encourageyou to use the excellent advising services at ICI. The staff welcomes the opportunity to pro-vide you with details by phone or email about instructors, workshop content and methods,and potential alternative choices. We want you to be satisfied with your choice, since chang-ing workshops after they begin may be difficult. If your organization is sending a team, itis especially beneficial to receive advice on distributing and balancing topics for the group.Reed College: The Setting for SIICThe site of the Summer Institute for Intercultural Communication is the lovely wooded cam-pus of Reed College, 15 minutes from downtown in the middle of a residential neighbor-hood in southeast Portland. Reed College is a cordial host for SIIC; it considers the supportof SIIC as part of its educational mission. Participants are housed in comfortable residencehalls, located on Reed’s 108-acre campus, which is known for its extensive collection ofPacific Northwest indigenous plants. A trail system is available to walkers and joggers.10 • More information at
  11. 11. SIIC Intern ProgramJuly 7-24, 2010The SIIC Intern Program offers an opportunity to explore the field of intercultural com-munication, to assess career direction, to commit to a personal intercultural practice, andto learn about intercultural team development by working directly with other interns, SIICstaff, and faculty. This is one of two SIIC programs with a formal selection procedure. Ourinterns typically range in age from 25 to 70 and come from dozens of different cultures andprofessions. Approximately 30 interns will be chosen for 2010. Criteria for selection are:• Some knowledge of the intercultural field• Professional experience or at least graduate student status• Commitment to a career in the fields related to intercultural relations• Enthusiasm for working in a support/service capacity, while also learning at the InstituteDuring the Intern Session preceding SIIC, interns receive professional development in mul-ticultural team processes based on the practice of Personal Leadership. There is a strongemphasis on collaborative learning, and a rare opportunity for diverse individuals with acommon interest to explore the role of intercultural communication in their lives.During Sessions I and II, interns participate in workshops while also providing logistic andother assistance to the workshop faculty. In Session II, they have the opportunity to discussdesign and group process issues with the faculty. In addition, interns support SIIC in a varietyof roles from setup and hosting, to assisting participants in the library and bookstore.Financially, the SIIC internship represents a significant tuition discount. Interns pay reducedtuition, room, and board for the first week of the Intern Program, which includes the multi-cultural team training with the intern faculty, as well as for Sessions I and II. The internship isa combination of a mentoring program and a chance to get a different and more extensivebehind-the-scenes Institute experience.The total cost for interns (tuition and room and board for the whole internship program)is $2600. Interns should arrive no later than 6:00 p.m. Wednesday evening, July 7,and depart no sooner than Saturday afternoon, July 24. Application forms, availablefrom ICI, can also be downloaded from our website, The deadlinefor early acceptance, particularly for international applicants needing visas, is Monday,May 3, 2010. Applications will be accepted until Friday, May 14, 2010.INTERN PROGRAM FACULTY: Gordon WatanabeDr. Gordon C. Watanabe, a founding partner of Personal Leadership Seminars, consultsin corporate, educational, and other organizational settings (most recently the Esalen Insti-tute) on Personal Leadership, diversity, and intercultural competence. He is Professor Emeri-tus and former special assistant to the president for intercultural relations at WhitworthUniversity where he focused on the role of deep self-understanding in successful cross-cul-tural negotiations and intercultural team building. Gordon was initiated as a meditationteacher in 2000, and now also offers energy meditation seminars. He has taught middleschool biology and teacher education, and advised and counseled university-level interna-tional, study abroad, and minority students.RETURNING INTERN PROGRAM FACULTY: Kate Berardo and Sherwood SmithKate Berardo is a consultant and trainer who specializes in global skill building, leader- The Summer Institute for Intercultural Communication 2010 • 11
  12. 12. ship development, and diverse teams. Her training experience spans a dozen countries andhas involved working from staff to senior executives from over 35 nations. Kate’s workhas been the subject of media worldwide, including CNN’s Business Traveler and the Dubai Daily Gulf News. She is the co-author of Putting Diversity to Work and Cultural Detective® Self-Discovery.Dr. Sherwood Smith has traveled from New Jersey, where he was raised, to Antarctica,Asia, East Africa, and the Americas. He was the director of the Kenya College Semester Pro-gram at the School of International Training before coming to the University of Vermont,where he is the director of the Center for Cultural Pluralism. His work at UVM involvesfaculty and staff professional development on issues of culture and social justice. He alsoteaches graduate and undergraduate courses in educational foundations and human devel-opment. Most recently he co-edited a two-part series, Our Stories I & II: The Experience of Black Professionals on Predominantly White Campuses.New Interculturalists’ ProgramJuly 11-18, 2010Designed for those interested in a glimpse of SIIC behind the scenes, the New Intercultural-ists’ Program begins just before Session I, and offers an Institute immersion experience, anintroduction to the field of intercultural relations, and an exploration of professional op-portunities. All New Interculturalists will also attend a three-day workshop and a one-daySample of SIIC class, where they will work closely with faculty in a support capacity. This is anopportunity to not only see behind the scenes but also be behind the scenes at SIIC and gainconsiderable insight into what drives the field and those who are actively engaged in it.Ideal candidates for this program are recent college graduates interested in testing whetherintercultural work is right for them, those considering intercultural graduate school, or pro-fessionals shifting from another field into intercultural careers.Participants will have the opportunity to:• Learn how to become more deeply engaged in intercultural training, research, and education• Examine career options for using intercultural knowledge and skills• Review core concepts in intercultural relations, including the history of the field• Be a part of the team that implements the Summer InstituteThrough a mixture of discussion, presentation, exercises, and service to SIIC, New Intercul-turalists will experience both the theory and practice of intercultural relations. This is oneof two SIIC programs with a formal selection procedure, and enrollment is limited so partici-pants can receive more personal attention.The total cost for the New Interculturalists’ Program (tuition and room and board for thesession) is $1395. Interculturalists should arrive no later than 5:00 p.m. Sundayevening, July 11, and depart no sooner than Sunday morning, July 18. Applicationforms, available from ICI, can also be downloaded from our website, deadline for early acceptance, particularly for international applicants needing visas, isMonday, May 3, 2010. Applications will be accepted until Friday, May 14, 2010.12 • More information at
  13. 13. Master of Arts in Intercultural RelationsThe Intercultural Communication Institute (ICI) in cooperation with the School of Interna-tional Studies at the University of the Pacific in Stockton, California, offers a distinctive Mas-ter of Arts in Intercultural Relations (MAIR). The program serves both seasoned and aspiringprofessionals who want to earn an M.A. in a 2 1/2-year to 3-year period while continuingtheir job, family, and community responsibilities.Now in its 16th year, the degree features:• Core courses offered through an intensive seminar/distance-learning model that includes three 2-week residencies in Oregon followed by independent learning at home• A broad focus on both domestic diversity and international contexts combined with the opportunity to create personal specializations• A distinguished faculty of over 20 members drawn from universities across the U.S. and abroad, and from the world of intercultural consulting• A theory-into-practice model, emphasizing the practical application of frameworks and concepts• A program that balances core coursework with transfer credit (including SIIC courses), independent study, and thesis research• An opportunity to combine the MAIR degree with Peace Corps service through the Master’s International programICI draws on SIIC faculty and others in the ICI network to teach the intensive residentialseminars, to work with the students as they complete their courses at home, and to serve onthesis committees. New cohorts begin each January and July. The University of the Pacific isaccredited by the Western Association of Schools and Colleges and MAIR has been approvedby the Oregon Office of Degree Authorization.For more information, contact Dr. Kent Warren at the Intercultural Communication Insti-tute. (Phone: 503-297-4622;; or contact Ka-trina Jaggears at the University of the Pacific. (Phone: 209-946-2836; kjaggears@pacific. edu; Certificate ProgramThe Intercultural Communication Institute (ICI), through SIIC, offers three certificate levelsacknowledging exposure to state-of-the-art theory and practice, completion of a balancedcurriculum, knowledge of intercultural practices, and growth as an intercultural profession-al. These certificates represent the holders’ participation in the ICI network and commit-ment to the professional standards maintained by ICI trainers and faculty.Three levels of certification are available: Foundations, Practitioner, and Professional.Each level of certification reflects the completion of core training through SIIC and is sup-ported by other ICI offerings, including MAIR courses and ICI-affiliated courses/trainingsavailable in the U.S. and abroad.For more information and specific guidelines for completing the certificates, seeour website, or contact Dr. Kent Warren at the Intercultural Communi-cation Institute. (Phone: 503-297-4622; Fax: 503-297-4695; Email: kwarren@ information on one affiliated course in Austria, contact Alexandra Zeilinger,Donau University Krems, Fachbereich Interkulturelle Studien, Dr.-Karl-Dorrek-Straße 30,3500 Krems, Austria. (Phone: 43-2732- 893-2568; Fax: 43-2732-893-4360; Email: The Summer Institute for Intercultural Communication 2010 • 13
  14. 14. Tools for Teaching, Learning, and AssessmentThe Intercultural Communication Institute (ICI) is pleased to announce partnerships withthe creators of several exciting tools for teaching, learning, and assessment.For further information on any of these inventories, activities, or videos, contact ICI or visitthe “Tools for Teaching . . . ” section of our website. The Global Competencies Inventory and The Intercultural Effectiveness Scale 2010 GCI Qualifying Seminars March 11-13, July 16-18, November 11-13 • Portland, OregonThe Kozai Group, Inc., are creators of both the Global Competencies Inventory (GCI) and theIntercultural Effectiveness Scale (IES). The Kozai Group is composed of leading scholars andconsultants in areas of intercultural and international research, consulting, and training.The GCI measures personality characteristics associated with working effectively across cul-tures in an organizational environment, and is predictive of higher levels of performancein international assignments, increased intercultural skills, and greater job satisfaction. TheGCI is available online only. Qualifying Seminars to prepare professionals to use the GCI aretaught by Kozai faculty and administered by the Intercultural Communication Institute.The IES is a streamlined educational version of the corporate GCI, and has been designedspecifically to assess students’ personality characteristics that have been associated witheffective behavior in intercultural contexts. The IES is available online and in hard copy.Teaching aids and seminars are available for the IES, although purchase of the IES does notrequire certification.Trainers, consultants, and coaches are invited to attend a 2-1/2-day Qualifying Seminar inorder to use the GCI. This seminar will help participants thoroughly understand the devel-opment of the GCI. It teaches how to interpret the GCI scores for selection and developmentpurposes, and how to use the GCI to create a development plan for clients. The seminar willalso review the development and use of the Intercultural Effectiveness Scale (IES). Cultural Detective® 2010 Facilitator Certification Workshops March 14-15 • Portland, Oregon May 28-29, June 4-5 • Berkeley, CaliforniaPartnering with Dianne Hofner Saphiere, producer of the Cultural Detective® series, theIntercultural Communication Institute is now offering Facilitator Certification Workshopsfor professionals seeking in-depth preparation to use this versatile structured experience.Many trainers and educators seek sophisticated strategies for introducing the complexityof cultural values to program participants. One such strategy is Cultural Detective®, a seriesof highly engaging training tools that develop intercultural competence. A product of14 • More information at
  15. 15. collaboration among over 120 intercultural experts globally, the series offers more than50 modules, both culture-specific and topic-based, for professional use in a wide range ofcontexts. Each trainer package includes a complete strategy for:• Introducing trainees to a new culture• Exploring value contrasts• Analyzing critical incidents• Bridging differencesThe certification workshops prepare the trainer to facilitate this intriguing process, to putvalues theory into practice, and to use a series of pragmatic applications to enhance inter-cultural effectiveness and productivity. Diversafari: A Learning AdventureIn a global economy, understanding and embracing cultural differences is more than a goodidea. It’s a competitive advantage. From sales to operations to education, it’s no secret thatbetter communication equals better business. The Diversity Learning Map Program, Diversa-fari, from Executive Diversity Services combines global cultural awareness with proven adultlearning methods to deliver immediate results in the workplace.Experienced trainers know that an effective learning process integrates awareness, knowl-edge, and skills. Leveraging decades of international training experience, the creators ofDiversafari have incorporated these three key elements into a scalable, reusable, and ex-tremely practical learning program of tools designed to maximize understanding and facili-tate rapid application.Using a colorful 3ft. x 4ft. map to track progress, participants learn eight specific toolsthrough five sessions that include:• Benefits of diversity and inclusion• Key definitions• Cross-cultural communication and style differences• Cross-cultural values and behavioral differences• Cross-cultural teamworkThe detailed facilitator guide allows an experienced trainer to facilitate the program andthe fully packaged materials make it possible to use in any setting with no additional mate-rials or equipment required. The five-hour program is divided into five 20-minute and five40-minute modules that can be scheduled to fit any workflow. Intercultural Resource Corporation (IRC)The Intercultural Communication Institute is also a distributor for the Intercultural ResourceCorporation (IRC) videos, DVDs, and books produced by Jaime Wurzel. Check our websitefor more about films such as A Different Place: The Intercultural Classroom; The Cross-Cul-tural Conference Room, and other titles. The Summer Institute for Intercultural Communication 2010 • 15
  16. 16. Session I: July 14–16, 2010 Foundations of This workshop is a sophisticated introduction to concepts of intercultural communication and their application to a wide Intercultural range of professional contexts. It is designed for teachers, Communication trainers, internal and external consultants, and others con- cerned with intercultural relations who have had little or no formal contact with the intercultural field. Participants will 1a. Andy Reynolds and have the opportunity to examine the basic assumptions and Donna Stringer issues of intercultural communication and cross-cultural hu- man relations in both domestic and global contexts, includ- 1b. Margaret Pusch and ing the topics of perception, cultural patterns of thinking and Jaime Wurzel behavior, styles of communication, assumption and values, and cultural adaptation. Participants will also explore ways in which an intercultural approach can be applied to their personal and professional lives, including corporate, educa- tional, and other organizational contexts. Andy Reynolds is a consultant, teacher, and trainer in the areas of race and gender relations, workplace diversity, and customer service. Dr. Donna1 Stringer is the president of Executive Diversity Services, an organization de- velopment company specializing in cross-cultural issues. Margaret Pusch is a member of the board of directors of the Intercultural Communication Institute and has been president of NAFSA: Association of International Edu- cators and SIETAR USA, the Society for Intercultural Education, Training, and Research. Dr. Jaime Wurzel is an associate professor of education at Salem State College, Massachusetts, and the producer of several popular intercul- tural training videos. Teaching Computer-mediated communication (CMC) is becoming increasingly important to both educators and students whose Intercultural access to intercultural education is frequently online. However, Issues Online designing and teaching online about culture and intercultural communication present unique pedagogical challenges. This workshop explores the strategies and techniques that can Judith Martin and improve teaching and learning in an online environment. Mary Meares Participants will have the opportunity to explore how culture impacts computer-mediated communication, identify unique characteristics of CMC, examine how teaching online differs from traditional classroom teaching, and learn strategies for facilitating online discussions of intercultural issues, including the creation of online exercises (Internet, virtual teams, and discussion boards) and the identification of assessment methods that support intercultural learning and prepare students for interacting virtually with others in the 21st-century work setting. Dr. Judith Martin is the Herberger Professor of Communication at Arizona State University in Tempe. She is an author of the major intercultural text-2 books, Intercultural Communication in Contexts and Experiencing Intercul- tural Communication. Dr. Mary Meares is an assistant professor of com- munication studies at the University of Alabama. She has facilitated virtual group projects with students from China, Japan, Russia, and the U.S. 16 • More information on these workshops and faculty available at
  17. 17. Confronted with a world of rapidly changing economic, po- Interculturallitical, technological, and cultural realities, higher educationinstitutions often state the goal of matriculating globally Competencecompetent students. Yet many institutions currently address on Campus:this goal simply through the requirement of an international Educatingcourse or through a student’s education-abroad experience.Higher education leaders can benefit from taking a more in- Global-Readydepth look at what is involved in this complex process of de- Graduatesveloping global competence. This workshop will offer a sub-stantial exploration of what comprises global or interculturalcompetence and the paths to developing and assessing inter- Darla K. Deardorffcultural competence on a college campus. Workshop partici-pants will explore key questions through interactive learningthat draws on their own experiences and knowledge to de-sign and develop specific plans for integrating interculturalcompetence into campus programs and curricula.Dr. Darla Deardorff is the executive director of the Association of Inter-national Education Administrators, a national professional organization 3headquartered at Duke University. She has held several national leadershippositions with NAFSA: Association of International Educators and with theForum on Education Abroad, and is the editor of the 2009 Sage Handbookof Intercultural Competence.With wit and wisdom, the presenters will draw on their ex- Strategictensive hands-on experience to present an integrated ap-proach to developing and sustaining a diverse academic Planning forcommunity. The workshop will examine methods for assess- Campus Diversitying the diversity climate of a campus, the vision and ratio-nale for strategically planning for diversity, forms of externaland internal resistance to diversity programs and policies, the Art Costantino andpolitical issues associated with diversity, and concrete appli- W. Terrell Jonescations and approaches. College and university faculty, ad-ministrators, student affairs staff, and campus leaders can allbenefit from this course.Dr. Art Costantino is vice president for student affairs at the EvergreenState College in Olympia, Washington, where he has also been interim vicepresident for college advancement and interim vice president for finance andadministration. The model for promoting diversity on college campuses thathe helped create for the American College Personnel Association has beenwidely disseminated to colleges and universities. Art has a central role atEvergreen in promoting diversity initiatives. Dr. W. Terrell Jones is the viceprovost for educational equity at the Pennsylvania State University, wherehe is also an affiliate faculty member of the African American Studies andCounselor Education departments. He is co-editor of How to Succeed on a 4Majority Campus: A Guide for Minority Students and currently the chair ofthe Pennsylvania Black Conference On Higher Education (PBCOHE). The Summer Institute for Intercultural Communication 2010 • 17
  18. 18. Methods of Both traditional and innovative training methods that are useful for developing intercultural competence are present- Intercultural ed in this workshop. It is designed for intercultural trainers Training and educators who are already knowledgeable about inter- cultural concepts and who want to learn more about creating and using training methods effectively. Participants will have Kathryn Sorrells the opportunity to examine the use and design of a variety of traditional methods such as role plays, critical incidents, and simulations; explore the development of nontradition- al methods such as the use of storytelling, clay, and human sculpting; create original methods to respond to the unique needs of audiences specified by participants; understand the strengths and limitations of using different strategies in a va- riety of learning environments; and examine the role of the teacher/facilitator in the intercultural learning process. Dr. Kathryn Sorrells is an associate professor in the Department of Com- munication Studies at California State University, Northridge. She teaches undergraduate and graduate courses in intercultural communication, inter- cultural training, cultural studies, and feminist theory.5 Tools of This is a hands-on, application-based workshop that provides the most comprehensive and up-to-date methods and struc- the Trade: ture for designing and conducting powerful diversity train- Developing ing. Participants will have the opportunity to recognize the dimensions of diversity and their impact in the workplace, and Conducting understand concepts underlying diversity training, learn Effective how to confront and deal with stereotypes and prejudice Diversity Training while understanding themselves as culturally diverse peo- ple, and learn to design training interventions to deal with a wide range of cultural norms and values in work groups. Joy Hawkins and Participants in this workshop should have a basic knowledge Anita Rowe of intercultural communication concepts as well as some ex- perience with presentation and facilitation. Joy Hawkins is the principal of Joy Hawkins & Associates, a Los Angeles- based consulting firm with over 25 years of experience in organization con- sulting, training, and human resource management for profit and nonprofit organizations. Dr. Anita Rowe is a partner in Gardenswartz & Rowe, where for over 20 years she has helped a variety of regional and national clients manage change, handle stress, build productive and cohesive work teams,6 and create intercultural understanding and harmony in the workplace. 18 • More information on these workshops and faculty available at
  19. 19. Being knowledgeable and being effective in knowledge Experientialsharing are not one and the same. Designed for trainers,educators, managers, consultants, coaches, counselors, and Methodsother intercultural practitioners, this workshop explores cre- and Tools forative and effective ways of engaging learners in interculturalcompetence development and facilitating cultural self-dis- Facilitatingcovery. Employing a variety of methods and tools for build- Interculturaling intercultural competence, such as Cultural Detective®, Competencecommunication styles, and various innovative activities, thisworkshop equips participants with creative approaches to Basma Ibrahim DeVriesboth culture-general and culture-specific learning and linkstheory and practice in meaningful and applicable ways. and Tatyana FertelmeysterDr. Basma Ibrahim DeVries, an associate professor of communicationstudies at Concordia University in Minnesota, provides intercultural trainingand consultation to corporate, educational, and community clients and leadsannual student travel and service-learning groups to Egypt and Mexico. Bas-ma served as a faculty member aboard The Scholar Ship and co-authoredCommunication Highwire: Leveraging the Power of Diverse CommunicationStyles and Cultural Detective® Egypt. Tatyana Fertelmeyster is founderand principal of Connecting Differences: Training, Facilitation, Consultingand Coaching. She provides intercultural communication training both na- 7tionally and internationally. As an experienced counselor, Tatyana combinespsychological and intercultural perspectives in her work. A co-author of Cul-tural Detective® Russia, Tatyana is a master trainer of facilitators for CulturalDetective®.Current patterns in organization development suggest a Foundationsgrowing demand for coaching across cultures. This workshopis designed specifically to address appropriate intercultural of Interculturalapplications for one-on-one coaching engagements. Par- Coachingticipants will be introduced to the foundations of successfulcoaching programs for developing intercultural leadershipskills with employees or clients, including how coaching may T. Glen Seberaor may not fit into their approach. They will explore whatworks and doesn’t work with coaching engagements, discusscompetencies that are involved in a coaching relationship,consider the various levels of client capacity with intercultur-al coaching, and reflect upon their own strengths and chal-lenges when coaching. Participants can also anticipate devel-oping coaching plans to use with prospective clients.Glen Sebera joined The Renaissance Consulting Group in 1997 after livingand working in Japan for three years. In his work with corporate clients inAsia, Europe, and North America, Glen has coached at every level withinorganizations, across multiple functions. 8 The Summer Institute for Intercultural Communication 2010 • 19
  20. 20. Personal Cultural differences ignite even experienced intercultural- ists into ways of interacting that hamper high performance Leadership: or render it impossible. This workshop provides participants Interculturalists with a system of practice that allows them to step up to their highest and best in interpersonal and intercultural situations Practicing at (across, for example, nationality, gender, race, ethnicity, and Our Highest religion), even when their neighbors and colleagues embody and Best significantly different degrees of intercultural sensitivity. The workshop is designed for those who seek to deepen their in- tercultural practice and effectiveness, including those living Gordon Watanabe and/or working in multicultural situations either domestically or internationally. The group will form a “living laboratory” to enact and explore the practices and principles of Personal Leadership. Dr. Gordon C. Watanabe is a founding partner of Personal Leadership Seminars and consults in corporate, educational, and other organizational settings (most recently the Esalen Institute) on Personal Leadership, diver- sity, and intercultural competence. Gordon is Professor Emeritus and former special assistant to the president for intercultural relations at Whitworth Uni-9 versity. He is a co-author, along with Barbara Schaetti and Sheila Ramsey, of Making a World of Difference. Personal Leadership: A Methodology of Two Principles and Six Practices. Borders, People who cross cultural borders are forever changed by the experience. It is an adventurous, adaptive journey from secu- Boundaries, rity to insecurity, from the familiar to the unfamiliar. By ex- Belonging, amining external borders and internal boundaries, this highly interactive workshop explores how to improve relationships and Beyond among those who cross such boundaries—immigrants, refu- gees, students, people on overseas assignments, and those Prany Sananikone and with whom they come in contact, whether around the cor- Dorothy Sermol ner or around the world. Participants will discuss regional influence, places of origin, ethnic identification, religion, historical events, and how socioeconomic factors shape inter- cultural relationships. By analyzing internal changes and the transformation of values, beliefs, attitudes, and attributions, the workshop will explore the subjective, cognitive, and be- havioral aspects of acculturation processes in both host and home cultures. Prany Sananikone is the director of Diversity Relations and Educational Pro- grams in the Office of Equal Opportunity and Diversity at the University of California at Irvine. He has worked extensively with community-based non-10 profit organizations, developing health, educational, and social services pro- grams for refugees and immigrants. Dorothy Sermol is the director of Inter- cultural Communication Solutions, through which she designs and conducts training programs in intercultural communication, diversity, gender issues, acculturation, and conflict management for higher education, healthcare, social services, and private industry. She is a native of Scotland and has lived and worked in Italy, Germany, and Japan, in addition to the U.S. 20 • More information on these workshops and faculty available at
  21. 21. The most influential language today is the lexicon of images Visualin print, broadcast media, and the Internet. Photographsserve as a window, a mirror, a shaper of perceptions—and Literacy: Whatmisperceptions—of cultures and intercultural relations. And Interculturalistsyet our understanding of the use and abuse of visual imageslags far behind our understanding of spoken and written Should Knowlanguage. This interactive workshop focuses on developing About theskills in the critical analysis of the images we see and on how Meaning ofto use cameras (and audio) to create responsible presenta-tions in teaching and training. Participants will examine new Images in aways to “read” cultural and intercultural photographs with Multiculturala more critical eye, and the workshop will include an explo- Worldration of the role of photos in each person’s visual memoryand outlook on intercultural relations and cultural identity.Please contact us or check the online course description for John Condon andsupply list. Miguel GandertDr. John (Jack) Condon, regarded as one of the founders of the inter-cultural field, is also a founding faculty member of the Summer Institute,and an award-winning educator. He is the author of more than 20 bookson intercultural communication, including the first textbook in the field. 11Miguel Gandert, a documentary and fine-art photographer, is a professorof communication and journalism at the University of New Mexico. Formerlya network news cameraman and documentary filmmaker, Miguel regularlyteaches courses in photojournalism, film, media, and visual communication. China: AWhat if China succeeds? What is really going on now inside Critical-CultureChina? How can we understand the cultural differences that Briefingimpact Chinese relations with foreigners? How can we teach,train, and work with Chinese more effectively? These ques- George Renwicktions are of concern to educators, corporate managers, dip-lomats, social service personnel, and interculturalists—Chinais challenging all of us. This workshop focuses on the funda-mental realities of China today, illustrated by real-life storiesand case studies of intercultural work with Chinese and West-erners in China. Participants will also have an opportunity toreview the 20 best books on China, including history, philoso-phy, religion, political system, intercultural communication,daily life, alternative futures for China, and culture-revealingbiographies and novels.Dr. George Renwick has been traveling on assignments to China from oneto four times every year since 1982. He has been a professor at the ChineseUniversity of Hong Kong and the director of the Summer School at New AsiaCollege, and he has written over 50 confidential studies, reports, and letters 12to senior executives on Chinese-Western interaction as part of his consultingpractice, intensive seminars, and briefings. The Summer Institute for Intercultural Communication 2010 • 21
  22. 22. Assessing A wise old adage claims “What you can measure, you can manage!” This notion lies at the heart of assessing inter- Intercultural cultural competence. Through hands-on learning methods, Competency this workshop will familiarize participants with many of the more well-established and valid assessment tools available in the field. Illustrative cases and examples will be used to Allan Bird and show how the application of assessment results can form the Michael Stevens basis for making more effective and efficient decisions that develop the intercultural competencies of practitioners and clients. Educators, trainers, consultants, and managers will learn about the most commonly used inventories, relevant research, and how the needs, processes, and outcomes of programs can be systematically evaluated. Participants will examine the proper role of assessment for a variety of uses and applications, including self-awareness, individual coach- ing, training and development, and selection decisions. This workshop will also explore the ethical implications of using inventories across various settings, contexts, and applications. Participants will have the opportunity to take multiple assess- ment inventories during the class. This workshop has a $75 13 materials fee to cover the cost of the assessment inventories. Dr. Allan Bird is the president of The Kozai Group, Inc. He is also the Darla and Frederick Brodsky Trustee Professor in Global Business at Northeastern Univer- sity. Dr. Michael Stevens is an associate professor of management at Weber State University, the lead author of the Teamwork-KSA employment test, and a key member of the development team for the Global Competencies Inventory. Creating a And what if something cultural is going on? How do we know and, more importantly, what can we do? We will explore pat- Workplace That terns of cultural difference, and how they impact our job Works: When functions, whether interviewing, running meetings, or work- ing in teams. This workshop is designed for those who train, Is Something teach, or work with culturally different others and who want Cultural Going substantive research-based insights on how cultures work in On? the workplace or classroom. Our goals include using relevant tools for opening the door to new conversations, with the focus on communication styles, culture-specific patterns, and Thomas Kochman and in-depth awareness and skills for minimizing cultural clashes. Jean Mavrelis Dr. Thomas Kochman, chief operating officer of Kochman Mavrelis As- sociates and Professor Emeritus of Communication, University of Illinois at Chicago, is also the author of Black and White Styles in Conflict. Tom’s fields of expertise include cultural diversity training and research as well as con- flict, race, and culture. His focus is on the impact of cultural differences on interpersonal communication and organizational culture. Jean Mavrelis is the chief executive officer of Kochman Mavrelis Associates and co-author, with Thomas Kochman, of Corporate Tribalism: White Men, White Women14 and Cultural Diversity at Work. She has served on the Illinois Sex Equity Task Force and is known for her work on cultural diversity training, research, and management, with a special interest in the area of gender and culture. 22 • More information on these workshops and faculty available at
  23. 23. Session II: July 19–23, 2010This workshop is a comprehensive, hands-on introduction to Cross-Culturalbecoming an effective intercultural trainer in corporationstoday. Participants will clarify the distinctive priorities and Training inthe job requirements of personnel in international compa- Internationalnies, analyze (and experience) a variety of program designs Corporationsand training methods especially appropriate to businesspersonnel, build their competence and confidence in provid-ing excellent programs of practical value, discover effective George Renwick andways to meet client demands for shorter programs and lower Sarah Cuthillcosts, learn how to explain their purposes and programs inways convincing to management, and practice presentingprograms to management. Topics will include corporate cli-ents’ expectations today, accurate needs assessment, creativeprogram design, effective methods, useful evaluation, suc-cessful marketing, building client relationships, and ethicalstandards.Dr. George Renwick is the president of Renwick and Associates, a consult-ing firm with 60 professional associates around the world. He was a visiting 15professor at the American Graduate School of International Management(Thunderbird), where for 12 years he taught the intensive course on intercul-tural communication for international managers. Sarah Cuthill is a principalwith Deloitte Global Employer Services. She works with companies to design,transform, implement, and outsource global mobility and human resourceprograms.A variety of learning experiences that will help participants Managingdevelop practical tools and strategies that can be used imme-diately for achieving positive results with real-life groups in and Leadingtheir workplaces will be featured in this workshop. By means Small Groupsof hands-on experience and analytical discussion, participantswill develop a sense of confidence in their ability to intervene in Challengingsafely and positively. They will have the opportunity to experi- Multiculturalence a range of intervention approaches and strategies, includ- Environments:ing appreciative inquiry, wisdom of crowds, positive languagefor change, creative café, multiple intelligences, equilibrium An Appliedtheory, and others leading to shared awareness and consensus. Approach toParticipants will use the Thomas-Kilmann Instrument to un- Successfulderstand their own and others’ response to conflict situations.Particular emphasis will be placed on how a changing world Interventioneconomy adds to the challenges faced by work-team leaders. Todd Conklin andDr. Todd Conklin is a senior advisor in the Safety Improvements InitiativesOffice, Los Alamos National Laboratory, working with human performance/ Richard Harrishuman factors to develop a new look at error, safety, and failure. He worksextensively in his home state of New Mexico with community groups, schools,civic clubs, and nonprofit groups with special social impact. Dr. Richard Har- 16ris, born in London, U.K., is a tenured professor in the faculty of manage-ment at Chukyo University, Japan, where he has taught intercultural commu-nication in Japanese at undergraduate and graduate levels for over 25 years. The Summer Institute for Intercultural Communication 2010 • 23
  24. 24. The Assessment, If your organization is like most, you are struggling to com- prehend the ways in which globalization influences leader- Development, ship and how you can develop enough leaders to cope with and Nurturing the rapidly transforming global work environment. By pro- viding a state-of-the-art overview of both leadership research of Global Leaders and current best practices, we will explore how organiza- tions can develop and support global leaders. Participants Mark Mendenhall and can expect to come away with an enhanced understanding Joyce Osland of models of global leadership development, characteristics of interculturally competent global leaders, how effective leaders guide change, and strategies and tools for designing leadership development programs. This workshop will be es- pecially beneficial to management consultants, in-house HR managers and trainers, not-for-profit professionals in inter- cultural contexts, and educators whose teaching involves in- tercultural effectiveness in social and work settings. Dr. Mark E. Mendenhall is the senior vice president of The Kozai Group, Inc., and currently holds the J. Burton Frierson Chair of Excellence in Business Leadership at the University of Tennessee, Chattanooga. He is an interna-17 tional scholar/consultant in global leadership development, having authored or edited over 60 articles and chapters and 16 books. Dr. Joyce Osland is the Lucas Endowed Professor of Global Leadership in the College of Busi- ness at San Jose State University and has won awards for both teaching and research. She spent 14 years working and living overseas in seven different countries and continues to train, teach, and consult internationally. Joyce publishes on expatriates, Latin American comparative management, women leaders, global leaders, and cultural sensemaking. Culture, Most multinational organizations in the business or non- profit worlds value the idea of collaboration across borders, Communication, but aspiration and reality are often far apart. Having people and work together across physical, psychological, and cultural dis- tances—via new collaborative technologies—presents new Collaboration: challenges and opportunities for interculturalists whose task Using Technology is to facilitate human connection and understanding. In this to Build workshop, explorations of virtual collaborative frameworks, tools, and best practices are blended with interactive learn- Connections ing experiences to promote skills development in cultural self-awareness, culture learning, cultural co-creation, inter- Terence Brake cultural communication and dialogue, and conflict manage- ment in a digital world. Participants should bring a laptop with wireless capability because some exercises will be con- ducted via technology. Terence Brake is the president of TMA-Americas, a consultancy focused on providing learning solutions for organizations experiencing the human chal- lenges of globalization. He is the author of several books on global business, most recently Where in the World is My Team: Making a Success of Your18 Virtual Global Workplace. 24 • More information on these workshops and faculty available at
  25. 25. Gaining maximum advantage from diversity requires much Diversity asmore than training. Diversity can best provide a strategic advan-tage when it is handled as a long-term organizational change Culture Change:process. This workshop will help participants grapple with the A Strategicseven steps necessary to achieve meaningful culture change andto develop a strategy for creating a culture of inclusion that is Approachsuitable and relevant to each participant’s unique organization.It is designed for intercultural consultants, diversity coordina- Anita Rowe andtors, diversity council members and trainers, human resource Donna Stringerprofessionals, or anyone who has the responsibility for leadingand implementing a diversity strategy. Participants will havethe opportunity to develop an approach to getting buy-in atall levels of the organization, learn to develop a productive di-versity task force/council, design effective diversity training thatis based on both awareness and skills, develop clear evaluationand measurement techniques and processes, and gain experi-ence designing a change initiative.Dr. Anita Rowe is a partner in Gardenswartz & Rowe, a diversity consultingcompany, and the co-author of a series of articles and books on diversity themes,including Managing Diversity: A Complete Desk Reference and Planning Guide 19and The Global Diversity Desk Reference: Managing an International Workforce.Dr. Donna Stringer is the president of Executive Diversity Services, an organi-zation development company specializing in cross-cultural issues. She recentlyco-authored 52 Activities for Exploring Values Differences and 52 Activities forImproving Cross-Cultural Communication as well as an article for the 2007 Pfei-ffer Annual Training Series on preparing the next generation of diversity trainers.This workshop focuses on racial identity development (Black, UnderstandingWhite, other people of color) and ethnic identity develop-ment (African American, European American, and other eth- Racial andnic groups) from infancy through adult maturity. The work- Cultural Identityshop begins by focusing on the Black experience and movesquickly to embrace a multicultural perspective. It is designed in Americafor educators, trainers, and others who work in U.S. inter-racial and interethnic contexts. Models of racial and cultural William E. Cross, Jr. andidentity development are traced in a fashion that is useful W. Terrell Jonesfor human resource managers, faculty, college administra-tion personnel, school and college counselors, trainers, andactivists. Participants will construct a picture of the way racialidentity operates in the everyday adjustments of people ofcolor, recognize how racial identity experience can influenceinterpersonal relations in corporate and educational settings,and design cultural-awareness training programs.Dr. William E. Cross, Jr., is the author of Shades of Black, one of the mostfrequently referenced texts on Black identity. Bill’s ideas have stimulatedthe growth of identity development models for application to a wide rangeof groups, including gays and lesbians, Hispanic/Latinos, Asian Americans, 20feminists, and White European Americans. Dr. W. Terrell Jones is the viceprovost for educational equity at the Pennsylvania State University, wherehe is also an affiliate faculty member of the African American Studies andCounselor Education departments. Terrell is an active trainer and speaker ondiversity-related topics and programs for schools and colleges and public andprivate institutions. The Summer Institute for Intercultural Communication 2010 • 25
  26. 26. Mapping the During this arts-centered experiential workshop, participants will explore their own personal intercultural geographies in Intercultural order to learn how to help others do the same. They will dis- Self: Using Visual cover how culture has shaped their personal landscape, how they share that landscape with others, and where they want Journaling to to map their future. Participants will leave the workshop with Create an Atlas an atlas of their intercultural self, created through visual jour- of Experience naling and writing techniques, as well as tools to teach these techniques to others. Participants can expect to explore key concepts: Map legends—How do you interpret what you see? Patricia Digh and Finding edges—Are they boundaries or horizons? Shared Un- David Robinson derstandings—Taking others on a tour of one’s own Atlas of Experience. This workshop will examine how our individual “intercultural geography” maps with the geographies of oth- ers, and is designed for those who would like to learn new, ex- periential, arts-based ways to help those in their organizations and classes do the same. A materials list for basic art supplies will be sent to participants prior to the workshop. Patricia (Patti) Digh’s most recent book, Life Is a Verb: 37 Days to Wake Up,21 Be Mindful, and Live Intentionally, is focused on the power of story and won the “Books for a Better Life” award in 2009. Patti has two new books coming out in the fall of 2010, The Four-Word Self-Help Book and Creative Is a Verb. David Robinson’s 20 years of professional directing experience help him design pro- grams utilizing theatre techniques and creative processes. Patti and David are co- founders of The Circle Project, which focuses on exploring organizations as story- telling systems, engaging people in experiential learning around diversity issues, and using interactive methods for personal learning and organizational change. Facilitating For those educators and trainers, and particularly advisors and administrators of international or multicultural educa- Intercultural tion programs, this workshop will focus on learning how to Discovery learn about culture in more creative ways. Participants will have the opportunity to reflect and expand on their own in- dividual learning preferences; become more mindful and cul- John Condon and turally self-aware of how they make meaning; sharpen their Nagesh Rao skills of observation of the objects and events of everyday life; discuss the uses of photography across cultures and in intercultural discovery; analyze television and other forms of popular culture including folklore, music, and film; and ac- quire skills and methods to facilitate intercultural learning. Dr. John (Jack) Condon, regarded as one of the founders of the intercul- tural field, is also a founding faculty member of the Summer Institute, and an award-winning educator. He is the author of more than 20 books on inter- cultural communication, including the first textbook in the field. For the past two decades, Jack has conducted site-specific field seminars in New Mexico on intercultural communication. Dr. Nagesh Rao is an associate professor in the Department of Communication and Journalism at the University of New22 Mexico, where he teaches and conducts research in the areas of intercultural communication and health communication. He also has a personal and pro- fessional interest in storytelling, entertainment-education, and photography. 26 • More information on these workshops and faculty available at
  27. 27. The old narrative of intercultural education held that cultural New Narrativesknowledge equaled intercultural awareness, and that cross-cul-tural contact equaled intercultural experience. The old narra- in Interculturaltive of intercultural training sought the “right” combination of Education andknowledge, attitude, and skills that would imbue participantswith intercultural competence. As usual at the twilight of a Trainingparadigm, efforts are being made to shore up these traditionalassumptions. Increasing numbers of books and websites offer Milton Bennettculture-specific knowledge, and myriad instruments measureendless configurations of cognitive, affective, and behavioralfactors. But the limitations of these views are now known, andnew narratives are being constructed to guide more effectiveintercultural education and training. Static views of culture asdescribed by “values,” “orientations,” or “dimensions” are giv-ing way to more dynamic descriptions of boundary conditionsand constructed worldviews. Intercultural training is turningaway from experiential learning theory and towards new mod-els of competence building. This course will explore the frontierbeyond cultural relativism, where culture is a dynamic process,cross-cultural contact is a negotiation of meaning, and intercul-tural experience is what you make of it. 23Dr. Milton Bennett is the co-founder and a director of the InterculturalCommunication Institute, and he supports new work in intercultural relationsthrough the Intercultural Development Research Institute. He is the contribut-ing editor of Basic Concepts of Intercultural Communication and contributingco-editor of the 3rd edition of the Handbook of Intercultural Training.Until very recently, the common view in international educa- Learner-Centeredtion was that students learned best when left to their own de-vices. But do they? Recent research has cast substantial doubts Study Abroad:on this premise. The new paradigm for culture learning asserts What Studentsinstead that educators need to be intentional and develop-mental in their programming to enhance both learning and Are Learningimpact in measurable ways. And, increasing numbers of fac- Over There, Whatulty and advisors are designing courses that do just that. After They’re Not, anddiscussing the considerable evidence that calls into questiontraditional views of student learning, we will examine several What We Can Domodel programs (including those developed by the facilita- About Ittors), and explore both cultural and intercultural teaching andlearning models. Participants can expect both to experiencewhat students abroad experience when enrolled in courses Mick Vande Berg anddesigned to promote their intercultural competence, as well Adriana Medina-López-as to leave with a design for a competency-based course for Portilloimproving intercultural and disciplinary learning abroad.Dr. Mick Vande Berg is the vice president for academic affairs and chief aca-demic officer at CIEE: Council on International Educational Exchange. He hasbeen the principal investigator of several study abroad research projects and 24served as guest editor of the special issue of Frontiers that focused on the as-sessment of student learning abroad. Dr. Adriana Medina-López-Portillois an assistant professor of intercultural communication in the Department ofModern Languages and Linguistics at the University of Maryland, BaltimoreCounty. She has served as faculty director of several study abroad programsand was principal investigator of a research study that assessed the secondlanguage and intercultural learning of students abroad. The Summer Institute for Intercultural Communication 2010 • 27
  28. 28. Training Design This workshop focuses on designing teaching across cultures (where we have learners from many cultures learning about for Intercultural any topic we teach) as well as teaching about cultures (when Learning the topic is intercultural relations). It is a comprehensive over- view of intercultural training design with an emphasis on us- ing developmental approaches to decrease learner resistance Janet Bennett and and enhance culture learning both domestically and globally. R. Michael Paige Participants will learn how to apply the intercultural commu- nication perspective to training for intercultural competence, examine strategies for teaching curiosity as a core compe- tency, and explore the interrelationship between global and domestic intercultural competence. They will also learn how to analyze an audience’s developmental readiness for inter- cultural learning, assess learner resistance, and develop re- sponses using appropriate methods. Dr. Janet Bennett is the executive director and co-founder of the Inter- cultural Communication Institute (ICI) and the ICI director of the Master of Arts in Intercultural Relations (MAIR) program. She teaches in the Training and Development Program at Portland State University and co-edited the 3rd25 edition of the Handbook of Intercultural Training. Dr. R. Michael Paige is a professor of international and intercultural education in the Department of Educational Policy and Administration at the University of Minnesota, Min- neapolis. He is an author of Maximizing Study Abroad: A Student’s Guide to Strategies for Language and Culture Learning and Use and co-director of the nationwide SAGE (Study Abroad for Global Engagement) research program funded by the U.S. Department of Education. Linking Social Globalization has catapulted people from different cultures into shared and contested physical and virtual spaces in Justice and homes, relationships, schools, neighborhoods, and workplac- Intercultural es, resulting in new forms of misunderstanding and conflict Communication as well as unexpected intercultural alliances. This workshop offers a critical, social justice approach to intercultural com- in the Global munication in the global context, providing a framework to Context address the dynamic, frequently inequitable, and conflictive context of intercultural relations today. The workshop is de- signed for educators and trainers as well as organization and Kathryn Sorrells community leaders who want to gain a social justice frame- work and a proactive approach for intercultural communica- tion in the global context. Participants will have the oppor- tunity to gain theoretical knowledge for understanding the complexities of globalization; increase understanding of how issues such as colonization, Western hegemony, magnified economic inequity, national security, and immigration impact intercultural communication in the global context; and learn methods and strategies for addressing intercultural conflict and building engagement, hope, and a capacity for equity26 and justice. Dr. Kathryn Sorrells is an associate professor in the Department of Com- munication Studies at California State University, Northridge. She has been instrumental in developing the Center for Human Relations and Social Justice dedicated to teaching, research, and community action at CSU Northridge. 28 • More information on these workshops and faculty available at