www.ngf.org / National Golf Foundation


February 17, 2009
For Immediate Release
Contact: Ben Fowler, bfowler@ngf.org
561-...
Value (<$40)
Mamala Bay Golf Course                        Hickam AFB           Hawaii                winner
Eisenhower Go...
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NGF Recognizes Outstanding Operators with the 7th Annual Customer Loyalty Awards

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NGF Recognizes Outstanding Operators with the 7th Annual Customer Loyalty Awards

  1. 1. www.ngf.org / National Golf Foundation February 17, 2009 For Immediate Release Contact: Ben Fowler, bfowler@ngf.org 561-744-6006 NGF RECOGNIZES OUTSTANDING FACILITIES WITH THE 7th ANNUAL CUSTOMER LOYALTY AWARDS The National Golf Foundation (NGF) is presenting the 7th annual Customer Loyalty Awards to managers of public golf facilities that received high approval ratings in 2008. Awards are also being presented to operators of quot;most improvedquot; facilities who conducted customer surveys in 2007 and 2008. The Customer Loyalty Awards are based on surveys fielded through NGF's Voice of Customer Operating Model. Facilities with the highest customer loyalty scores, and most improved facilities, as well as multi-course operators, are being recognized with these awards. quot;We are delighted to pay tribute to our best-performing clients with the Loyalty Awards,quot; says Ben Fowler who heads up NGF's voice of customer program. quot;We believe our Voice of Customer Operating Model, which includes 'Referral Economics' and a 'Revenue Impact Model,' is helping our clients succeed in a difficult economic environment.quot; Voice of Customer helps golf facility operators increase rounds and revenue simply by listening to their customers' opinions of them vs. the competition. Through Referral Economics, operators can gauge the actual monetary value of their best customers (promoters) as well as their detractors. Award winners are presented below. First category - Facilities with Highest Loyalty Scores Premium (>$70) (1) City State/Country FarmLinks Golf Club Sylacauga Alabama winner Limestone Springs Golf Club Oneonta Alabama runner-up The Wilderness at Fortune Bay Tower Minnesota runner-up Butterfield Trail Golf Course El Paso Texas runner-up Desert Willow Golf Resort Palm Desert California runner-up Standard ($40-$70) Sand Creek Station Golf Club Newton Kansas winner Three Crowns Golf Club Casper Wyoming runner-up Windmill Lakes Golf Club Ravenna Ohio runner-up
  2. 2. Value (<$40) Mamala Bay Golf Course Hickam AFB Hawaii winner Eisenhower Golf Course USAF Academy Colorado runner-up Hubbard Memorial Golf Course Hill AFB Utah runner-up Fox Run Golf Course Barksdale AFB Louisiana runner-up Luke Golf Course Waddell Arizona runner-up Banyan Tree Golf Course Kadena AFB Okinawa, Japan runner-up Second category – Facilities with Most Improved Loyalty Scores (2007 to 2008) Premium (>$70) (1) City State/Country Falcon Ridge Golf Course Lenexa Kansas winner Limestone Springs Golf Club Oneonta Alabama runner-up The Links at Bodega Harbour Bodega Bay California runner-up Standard ($40-$70) Crab Meadow Golf Course Northport New York winner Dairy Creek Golf Course San Luis Obispo California runner-up Chalk Mountain Golf Course Atascadero California runner-up Value (<$40) Eaglewood Golf Course Langley AFB Virginia winner Lackland Golf Course Lackland AFB Texas runner-up Mamala Bay Golf Course Hickam AFB Hawaii runner-up Third category – Multi-course Operators Management companies: Honours Golf Atlanta Georgia winner OB Sports Golf Management LLC Scottsdale Arizona winner Municipality: County of San Luis Obispo San Luis Obispo California winner (1) Green fees are based on peak season weekend with cart. About the NGF The mission of the National Golf Foundation, founded in 1936, is to help golf businesses succeed by providing marketing, research and other consulting services. Based in Jupiter, Fla., the NGF serves many constituencies in the golf industry, including equipment manufacturers; builders and developers; facilities and practice ranges; course architects; retailers; turf maintenance suppliers; golf associations and the media. For more information, visit www.ngf.org. Visit NGF's Press Release Archive for previous releases. Copyright © 2007, National Golf Foundation, All Rights Reserved National Golf Foundation 1150 South US Highway 1 Suite 401 Jupiter, Florida 33477 (888) 643-2500 www.ngf.org

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