Case Management

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Presentation by Wim Putzeys on Case Management on June 4, 2013

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Case Management

  1. 1. CASE MANAGEMENT June 4, 2013
  2. 2. AGENDA • Introduction to case management (Sparc) • Activiti BPM(Alfresco) • Smart Process Applications (Open Text) • Documentum xCP(EMC2)
  3. 3. FOLLOW US • LinkedIn : Commagroup • Web : Commagroup.be
  4. 4. INTRODUCTION TO CASE MANAGEMENT
  5. 5. How Is CM Different? Case opened Case closed
  6. 6. How Is CM Different? 1. Documents 2. Case properties 3. Tasks
  7. 7. How Is CM Different? Formal process Informal process System control Human control Detailed model High-level model* *CMMA 1.0 beta (omg.org) Audit by process history Audit by content history Case management
  8. 8. CM Components CapturePaper documents Fax, e-mail Phone conversation, IM conversation EMC2 Captiva Kofax Recomatics Readsoft Ephesoft
  9. 9. CM Components Document Management EMC2 Documentum IBM Filenet Oracle UCM Open Text DM Alfresco Capture Records Management Archive Classification Search Security Audit log
  10. 10. CM Components Document Management EMC2 Documentum IBM Filenet AgilePoint Open Text BPM Activiti Records Management Archive Capture Business Process Management Business Activity Monitoring Tasks Task lists Routing Audit trail BlackPearl
  11. 11. CM Components Document Management Yammer Sharepoint Jive Lync Records Management Archive Capture BPM BAM Collaboration and Communication BlueKiwi Liferay BaseCamp
  12. 12. CM Solutions Document Management µOpen Text Global360 Case Management IBM Case Management HP Autonomy WorkSite EMC2 Documentum xCP Records Management Archive Capture BPM BAM Collaboration and Communication Alfresco WorkDesk Dashboards
  13. 13. Transactional Content Management 25/10/2011 Slide 14
  14. 14. Transactional Content Management 25/10/2011 Slide 15
  15. 15. ACTIVITI BPM (ALFRESCO)
  16. 16. SMART PROCESS APPLICATIONS (OPEN TEXT)
  17. 17. DOCUMENTUM XCP (ECM2)

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